Lobby

Reviews of Hotel Indigo Nashville - The Countrypolitan, an IHG Hotel

3.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 634 out of 1003 reviews" "
Rating 8 - Good. 247 out of 1003 reviews" "
Rating 6 - Okay. 70 out of 1003 reviews" "
Rating 4 - Poor. 29 out of 1003 reviews" "
Rating 2 - Terrible. 23 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stacy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a great find I loved how close it was to everythting and if we didn't want to go out we could hang out in the bar/lounge/resturant area, have a few drinks and eat some great food. Our room was very nice and the view from the 12 floor was amazing.
Stayed 3 nights in May 2024
Response from Kristen on May 17, 2024
Hi Stacy,Thank you for sharing your positive experience! We’re thrilled that you found our hotel conveniently located and enjoyed the bar, lounge, and restaurant area. It’s great to hear that your room was very nice, and the view from the 12th floor was amazing. We hope to welcome you back soon for another memorable stay!

8/10 Good

Malory

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the style & decor. Very convenient location for dining, cocktails, touring. Staff was always friendly and helpful. A few dated areas around the hotel, but I believe there have been some renovations. The rooms were nice and have lots of space, but nothing too over the top. I would love to stay here again! Also, the breakfast was amazing and the cocktail selections are worth going back for!!
Stayed 3 nights in May 2024
Response from Kristen on May 13, 2024
Hi Malory,Thank you for your positive review! We’re thrilled to hear that you loved the style & decor, found the location very convenient for dining, cocktails, and touring, and appreciated the friendly and helpful staff. We appreciate your feedback about the dated areas around the hotel, and you’re correct—there have been some renovations. As for the rooms, we’re glad you found them nice with lots of space.We’d love to welcome you back for another stay! And don’t miss out on the amazing breakfast and the worthwhile cocktail selections.

10/10 Excellent

Lucas

Traveled with partner
Amazing
Stayed 3 nights in May 2024
Response from Kristen on May 13, 2024
Hi Lucas,Thank you for your amazing review! We’re thrilled to hear that you had a great experience. We hope to welcome you back soon!

8/10 Good

Keri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kristen on May 13, 2024
Hi Keri,Thank you for choosing The Countrypolitan. We are so happy you had an enjoyable time. We can't wait until your next visit!

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! It was an easy walk to Broadway.
Stayed 2 nights in May 2024
Response from Kristen on May 7, 2024
Hi Mary,Thank you for your positive feedback! We’re thrilled to hear that you loved this hotel and found it to be an easy walk to Broadway. Our location is indeed a highlight, allowing guests to explore the vibrant energy of Nashville’s Broadway district. Whether you’re here for music, dining, or entertainment, we’re delighted that you enjoyed your stay.If there’s anything else you’d like to share or if you have any further requests, feel free to reach out. We look forward to welcoming you back soon! Safe travels!

2/10 Terrible

Brittney

Booked my room in October for this past weekend. When I arrived they had cancelled my room because the card on file was “no good”. Never had a problem with that card and still use it every day. Also, I was told they tried to call but I had no missed call or voicemail. Arrived to check in at 1 and they had sent me an email an hour earlier that I didn’t receive because I was driving. To top it off the manager was very VERY rude and even “shooed” me away with her hand in my face. DO NOT RECOMMEND. PERIOD.
Stayed 2 nights in May 2024
Response from Kristen on May 13, 2024
Hi Brittney,I apologize for the inconvenience you experienced during your stay. It’s disheartening to hear about the issues you encountered. I apologize for the inconvenience caused by the room cancellation. We understand how frustrating this can be, especially when you had no prior issues with your card. We’ll review our cancellation process to prevent similar situations in the future. I apologize for the miscommunication regarding the attempted phone call and the email. We’ll ensure better communication channels moving forward.Lastly, I’m truly sorry for the manager’s behavior. That’s not the level of service we aim to provide. We’ll address this internally to ensure it doesn’t happen again.Thank you for bringing these issues to our attention. We value your feedback and will work to improve. We would love the opportunity to speak with you further about your experience to see if there is anything we can do for you. You may call the hotel at 615-891-6000 and ask for Kristen. We hope to speak with you soon!

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Love its location and our room was very quiet.
Stayed 1 night in Apr 2024
Response from Kristen on May 3, 2024
Hi Amy,Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay at our hotel. Our prime location and serene ambiance are some of the things we take pride in. It’s fantastic to know that you appreciated the quietness of your room. We look forward to welcoming you back soon!

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
The hotel had no problems. It was first class.
Stayed 1 night in Apr 2024
Response from Kristen on Apr 24, 2024
Thank you for sharing your feedback! It’s wonderful to hear that your experience at the hotel was first class and that there were no issues. If you have any more comments or need further assistance, feel free to reach out. Have a great day!

10/10 Excellent

Stephanie

Stayed 4 nights in Apr 2024
Response from Kristen on May 6, 2024
Hi Stephanie,We appreciate you choosing The Countrypolitan and are so glad to hear you had a great experience with us. We can't wait to have you back!

10/10 Excellent

Jeffrey

Stayed 1 night in Apr 2024
Response from Kristen on May 3, 2024
Hi Jeffrey,We are so glad you had an awesome experience at The Countrypolitan. We can't wait to have you back!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in Mar 2024
Response from Kristen on Apr 2, 2024
Hi Jason,Thank you for the 5-stars and for choosing The Countrypolitan for your lodging needs. We are so thrilled you enjoyed staying with us. We can't wait for your next trip to Nashville!

10/10 Excellent

Randall

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 6 nights in Mar 2024
Response from Kristen on Mar 26, 2024
Thank you, Randall, for your review about The Countrypolitan. We appreciate you choosing us for your lodging needs. We can't wait until your next visit!

10/10 Excellent

Janielle, Plantation

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and amazing staff
Stayed 5 nights in Dec 2023
Response from Kristen on Mar 21, 2024
Thank you Janielle for choosing The Countrypolitan for your lodging needs. Thank you for the shout out about our amazing staff. So glad you had a 5-star experience. We can't wait until your next visit!

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location!
Stayed 1 night in Mar 2024
Response from Kristen on Mar 21, 2024
Thank you, Amy, for choosing The Countrypolitan for your lodging needs. We appreciate your loyalty and can't wait until your next visit.

6/10 Okay

Lindsey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kristen on Mar 19, 2024
Hi Lindsey! Thank you for your review. If there is anything we can do to help make your experience better, please let us know. Thank you for choosing The Countrypolitan for your lodging needs.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the live music
Stayed 1 night in Mar 2024
Response from Kristen on Mar 14, 2024
Thank you, Robin, for taking the time to let us know about your recent stay at The Countrypolitan. We are so glad you were able to enjoy the live music. We appreciate you choosing The Countrypolitan and can't wait for your next visit.

8/10 Good

Nancy

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Kristen on Mar 4, 2024
Thank you Nancy for taking the time to send us a review. We appreciate you choosing The Countrypolitan and can't wait until your next visit.

10/10 Excellent

Leanne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed close proximity to state capitol
Stayed 1 night in Feb 2024
Response from Kristen on Feb 29, 2024
Thank you, Leanne, for taking the time to send us your review and we appreciate you choosing The Countrypolitan for your lodging needs. We are so happy you had a positive experience and can't wait to see you again!

10/10 Excellent

CARLOS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and beautiful venue! Thanks, cg
Stayed 1 night in Feb 2024
Response from Kristen on Feb 21, 2024
Thank you, Carlos, for the awesome review about our staff & venue. We were happy to provide 5-star service and we can't wait until your next visit!

10/10 Excellent

Dan

Business traveler, Traveled with family
Liked: Amenities
Great
Stayed 2 nights in Feb 2024
Response from Kristen on Feb 21, 2024
Thank you, Dan, for choosing The Countrypolitan for your lodging needs. We can't wait to see you again soon!

10/10 Excellent

Misty

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place!!!! Staff are friendly and helpful! Food is amazing!
Stayed 2 nights in Feb 2024
Response from Kristen on Feb 21, 2024
Thank you, Misty, for the 5-star review about our friendly staff, amazing food and for choosing The Countrypolitan for your lodging needs. We can't wait to have you back soon!

10/10 Excellent

Raz, Sherman oaks

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024
Response from Kristen on Feb 13, 2024
We appreciate you Raz for choosing The Countrypolitan for your lodging needs. We are happy you had an excellent experience, and we can't wait for your next visit.

8/10 Good

Kailyn

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the valet staff.
Stayed 4 nights in Feb 2024
Response from Kristen on Feb 13, 2024
Thank you, Kailyn, for taking the time to send us your feedback about your recent stay with us. We are happy to hear our valet staff provided quality service during your stay. We appreciate you choosing The Countrypolitan and can not wait to see you again!

10/10 Excellent

Ben

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous lobby with a live music bar.
Stayed 3 nights in Jan 2024
Response from Kristen on Feb 8, 2024
Thank you, Ben, for the awesome shout out about our lobby and live music. We are so happy you got to experience it and can't wait to see you again at The Countrypolitan!

10/10 Excellent

DeAnna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Hotel Staff was welcoming and friendly throughout our stay. Even with being snowed in, they went above and beyond to make us feel comfortable. The lobby, dining and bar area had great service and the food was delicious. Would highly recommend staying here for the area as it was close enough to walk to Broadway, Country Music Hall of Fame, and Printers Alley was just around the corner.
Stayed 2 nights in Jan 2024
Response from Kristen on Jan 23, 2024
Thank you so much DeAnna for the awesome shoutout about our outstanding and friendly staff. Our team loves to make our guests feel welcome and to have the best experience. We hope to see you again soon at The Countrypolitan!

8/10 Good

Karen

Stayed 2 nights in Jan 2024
Response from Kristen on Jan 23, 2024
Thank you Karen for taking the time to give us a review. We can't wait to have you back at The Countrypolitan!

10/10 Excellent

Brison

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Kristen on Jan 23, 2024
Thanks Brison for taking the time to give us a review. We can't wait to see you back at The Countrypolitan!

8/10 Good

William

Stayed 1 night in Jan 2024
Response from Kristen on Jan 17, 2024
Thank you William for taking the time to let us know about your recent stay with us. We can't wait to have you back at The Countrypolitan!

10/10 Excellent

Rhiannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Was for one night new years Eve. Great price location and staff. Was pleasantly surprised.
Stayed 1 night in Dec 2023
Response from Kristen on Jan 17, 2024
Thank you Rhiannon for choosing The Countrypolitan for your lodging needs on New Years Eve. We are so happy we exceeded your expectations and can't wait to have you back!

10/10 Excellent

Russell

Traveled with family
Fantastic stay. Highly recommend.
Stayed 2 nights in Jan 2024
Response from Kristen on Jan 17, 2024
Thank you so much for the awesome review Russell! We are so happy you had a fantastic stay and can't wait to see you again at The Countrypolitan!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Kristen on Jan 17, 2024
Hi Matthew! Thank you for the awesome review. We can't wait to have you back at The Countrypolitan!

4/10 Poor

William

Liked: Staff & service
Disliked: Property conditions & facilities
Beds are awful
Stayed 2 nights in Dec 2023
Response from Kristen on Jan 4, 2024
Hi William! We want to apologize if there was any inconvenience with your room during your stay with us. We want all of our guests to have a positive memorable experience. You will be happy to know that we are in the process of a room renovation, which will upgrade the guests experience. We hope to see you back at The Countrypolitan after the room renovation is complete.

8/10 Good

Dennis

Stayed 4 nights in Dec 2023
Response from Kristen on Feb 8, 2024
Thank you Dennis for taking the time to give us a review. We can't wait to see you again at The Countrypolitan!

6/10 Okay

Verified traveler

Traveled with family
3 night family trip
Good location- about 2 blocks from Broadway & corner of Printers Alley. Printers Alley seemed a little sketchy. Good water pressure in shower, sink drained VERY slowly, mattress was hard. Room fit the bill for a quick 3 night stay… parking fees stink, but that’s in all downtown hotels in larger cities.
Stayed 3 nights in Dec 2023
Response from Kristen on Jan 4, 2024
Thank you for providing feedback about your recent stay with us. We appreciate you choosing The Countrypolitan for your lodging needs. We want all of our guests to have a memorable experience and it seems there were a few things in your room that need to be addressed. Our maintenance team is checking on the sink drainage mentioned. Also, you will be happy to know that we are in the process of having a room remodel for all of our rooms. It will increase the overall guest experience and we cannot wait for everyone to see the newly updated rooms. We hope to see you back again after the remodeling is complete.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kristen on Jan 2, 2024
Thank you Dawn for the review! We can't wait to have you back at The Countrypolitan!

8/10 Good

Sal

Traveled with family
Liked: Staff & service, room comfort
Overall good
Service was great! They allowed us to check in early without an extra fee. Management was very accommodating and friendly. Brittney at the restaurant was our server several days, she was phenomenal! There was however a weird smell in the elevators and 14th floor that never went away.
Stayed 3 nights in Dec 2023
Response from Kristen on Jan 2, 2024
Hi Sal! Thank you for the awesome feedback about your recent stay with us. We are so glad to hear that you got to experience our top notch service from our staff, especially our server Brittani. We can't wait to see you back soon at The Countrypolitan!

10/10 Excellent

Maurice

Stayed 2 nights in Dec 2023
Response from Kristen on Dec 27, 2023
Thank you Maurice for the awesome review. We appreciate you choosing The Countrypolitan for your lodging needs. Until next time. Cheers!

10/10 Excellent

Dawn

Stayed 1 night in Dec 2023
Response from Kristen on Dec 27, 2023
Thank you Dawn for the awesome review. We appreciate you choosing The Countrypolitan for your lodging needs and can't wait to have you back.

10/10 Excellent

Stacey

Stayed 1 night in Nov 2023
Response from Kristen on Dec 27, 2023
Hi Stacey! Thank you so much for your 5 star review. We are happy you had an awesome experience and can't wait to have you back at The Countrypolitan!

10/10 Excellent

William

Stayed 1 night in Nov 2023
Response from Kristen on Dec 27, 2023
Thank you William for the 5 star review! We can't wait to have you back at The Countrypolitan!

10/10 Excellent

Kyle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds, super clean, great location to restaurants and bars.
Stayed 3 nights in Nov 2023
Response from Kristen on Nov 28, 2023
Hi Kyle! Thank you for the 5 star review. We are so happy to hear you had a great experience. From the comfy beds, cleanliness, and our great location, those are just some of the reasons why our guests keep coming back. We can't wait to have you back at The Countrypolitan!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Kristen on Nov 13, 2023
Hi Anonymous! Thank you for taking the time to give us a review about your recent stay with us. We can't wait to have you back at The Countrypolitan!

6/10 Okay

Tracy

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Kristen on Nov 13, 2023
Hi Tracy! We appreciate your time sending us your feedback about your recent stay with us. We would love to learn more about your stay and see if there is anything we can do to keep you a loyal customer. You can contact the hotel and ask to speak with the Operations Manager. He would love the opportunity to speak with you. We hope to hear from you soon!

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean & quiet & super comfy beds. Very helpful woman at the check in. Right next to Printers Alley which had great music!
Stayed 4 nights in Oct 2023
Response from Kristen on Nov 7, 2023
Hi Darlene! Thank you for taking the time to send us your feedback about your most recent stay with us. We are happy to hear you had a great overall experience, from your room, our top-notch staff, location and our live music. We can't wait to have you back for your next stay at The Countrypolitan!

10/10 Excellent

Terrance

Stayed 3 nights in Oct 2023
Response from Kristen on Nov 28, 2023
Hi Terrance! Thank you for taking the time to give us a 5star review. We can't wait to have you back at The Countrypolitan!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Staff was great. Loved the live music.
Stayed 3 nights in Oct 2023
Response from Kristen on Nov 7, 2023
Hi Rebecca! Thank you for your feedback about your recent stay with us. The location and top-notch staff, along with the live music, are just few of the things that make this property awesome! We are happy to hear you feel the same. We look forward to having you back at The Countrypolitan!

8/10 Good

Crystal

Traveled with partner
Liked: Cleanliness, staff & service
The hotel is a little outdated, the rooms can definitely use some upgrading ! The staff was pretty nice , located by a lot of restaurants and bars!
Stayed 1 night in Oct 2023
Response from Kristen on Oct 20, 2023
Hi Crystal! We appreciate your feedback about your recent stay with us. You will be happy to hear that we will be starting room renovations soon to upgrade and add value to our room experience for our guests. We hope to see you back after the renovations.

10/10 Excellent

William

Business traveler
Liked: Amenities
What I expected was definitely I was blown away by everything by this place
Stayed 1 night in Oct 2023
Response from Kristen on Oct 15, 2023
Hi William! Thank you for your positive feedback. We are so happy we were able to exceed your expectations during your stay. We can't wait to have you back at The Countrypolitan!

10/10 Excellent

Lisa

Stayed 2 nights in Oct 2023
Response from Kristen on Nov 7, 2023
Hi Lisa! Thank you for rating us 5 stars! We are so happy you had a great experience and can't wait to have you back at The Countrypolitan!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kristen on Oct 2, 2023
Hi Ann! Thank you for taking the time to let us know about your recent stay with us. We can't wait to have you back!