Nanaimo Museum Tours

I would recommend this service to anyone, the staff is very friendly and accommodating. I will stay here again for our next visit.

Genuine, friendly and lovely crew. Beautiful and clean rooms.

My biggest two issues with the property were related to parking and the water shut off. I booked this hotel awhile in advance and nothing came up for maintainence. However after check in Thursday, on Friday or Saturday the hotel put up notices that the water would be off from 11 am to 5 pm on Sunday. Providing lodging with no water is a huge issue for me especially as if it was city maintainence they should have known in advance and could have advised any guests for this weekend to have us feel better provided on booking. My second issue was the parkade. I was exiting one morning with my children and a man, fellow patron as he was parked in the reserved spaces, stood in front of my car and told me I couldn't exit the parkade at the exit I was heading towards. He walked toward my vehicle and insisted that "even if it's my favourite I needed to go a different way" which was very concerning. When I received my text for service assessment I passed these comments along and got a non response essentially taking no ownership for either situation. If I am paying an additional $9 a day to park at a hotel why should I ever feel unsafe in the paid provided parkade? Very disappointed in the lack of effort in resolving either of this situations.