评分基于 1,421 条真实点评
4.0 客房清洁度
4.1 服务和员工
3.9 客房舒适度
3.9 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
Disgusting
发布日期：2018年10月1日 发布在：HotelsSome important things you have to know before booking this hotel:
1. No soundproof. That means you can hear everything from next door.
2. This hotel is dirty and old. See pictures.
3. If you have kids or old people with you, or even for yourselves, you have to be very careful about the bathroom. The floor in the bathroom becomes very wet after bath.
Summary: Do NOT book this hotel unless you have to. If you have no other choices, oh well.
用户：真实旅客
发布日期：2024年5月29日 发布在：Expedia
Loved the accomodations, room was perfect and very clean. Did not like having to pay to park in the building provided for the hotel parking, there isn't an option. Fees are questionable. Otherwise it's a beautiful property w/great employees.
酒店管理层的评论
2024年6月1日，回复：酒店管理层 Guest Services, Hilton Myrtle Beach
Your feedback means the world to us! Creating memorable experiences for our guests is at the heart of what we do, and I couldn't be happier to know that we achieved that during your stay. I'll make sure to pass along your generous compliments to the dedicated individuals who contributed to making your time with us special. We're grateful for your review and thrilled to have had you as a valued guest.Regards, Guest Services, Hilton Myrtle Beach
用户：真实旅客
发布日期：2024年5月29日 发布在：Expedia
I liked that this property had all of the features of a resort, although most at a cost, it did make the stay/activities very convenient especially with children. I disliked the major restaurant in the resort, Cafe Amalfi, as I found the food to be overpriced and the servers were not very pleasant. Absolutely loved the wet whistle/beachcombers. The accessibility around the property and neighbouring hotels was unique, however, I did find the Currents Waterpark located at the Embassy to be overcrowded, enjoyed the sand bottom pool more. Overall, our stay was very nice, hotel room was clean; my only issue with the room was that it had carpeting that appeared to be in decent condition, however, it was dated and should be swapped out with some flooring. One aspect of the room that I would also point out is the bathroom… it was very small and difficult to move about comfortable both in the bathroom and the shower; given that I am only 5’2 (F) and quite slim, I can’t imagine how anyone larger than myself would be able to move about in the washroom.
酒店管理层的评论
2024年6月1日，回复：酒店管理层 Guest Services, Hilton Myrtle Beach
Thank you for taking the time to provide constructive comments following your stay with us. It is our goal to ensure that we deliver a comfortable, convenient, and personalized experience. Please be assured your feedback is important to us and will be used to ensure we are always refining and expanding the service we deliver our valued guests. However, it sounds like the rest of your stay was enjoyable! I am so glad you chose us for your stay. I hope you can give us another chance in the future to show you how wonderful our property really is. Regards, Guest Services, Hilton Myrtle Beach
用户：真实旅客
发布日期：2024年5月29日 发布在：Expedia
Love the layout of the property. I was able to reserve beach chairs/umbrella and beach towels are offered. There was live band. The room was facing the ocean and it was super clean and updated. Staff friendly, knowledgeable and efficient. This was my second time staying at this location. When it comes to Myrtle beach I haven’t found any where else that makes me want to spend my money.
酒店管理层的评论
2024年6月1日，回复：酒店管理层 Guest Services, Hilton Myrtle Beach
We are delighted to receive your kind ratings following your recent stay with us and to hear that you had such a comfortable and enjoyable experience. I am so pleased that you enjoyed your room, and the stunning surroundings of our property. We pride ourselves in delivering an exceptional level of service, to truly take care of every need of our guests, and it is always so pleasing to have confirmation that we got this correct. We thank you for sharing your rave review and we invite you to join us again just as soon as you can. Thank you for the enthusiastic recommendation! We loved having you.Regards, Guest Services, Hilton Myrtle Beach
用户：真实旅客
发布日期：2024年5月28日 发布在：Expedia
酒店管理层的评论
2024年6月1日，回复：酒店管理层 Guest Services, Hilton Myrtle Beach
We are humbled by your magnificent rating! Your feedback is a clear reflection of our commitment to provide only the best services to our guests. We are thrilled to know that we've succeeded in making your stay exceptional. With anticipation, we look forward to your next visit, eager to ensure that it will be even more memorable and delightful.Regards, Guest Services, Hilton Myrtle Beach
用户：真实旅客
发布日期：2024年5月28日 发布在：Expedia
酒店管理层的评论
2024年6月1日，回复：酒店管理层 Guest Services, Hilton Myrtle Beach
Thank you so much for recognizing the exceptional staff that you encountered while visiting! We do pride ourselves on always providing top notch exceptional service to all of our guests. It is so fantastic to hear that you were able to experience and recognize that. We would love to have you back again for another perfect experience!Regards, Guest Services, Hilton Myrtle Beach
用户：真实旅客
发布日期：2024年5月28日 发布在：Expedia
酒店管理层的评论
2024年6月1日，回复：酒店管理层 Guest Services, Hilton Myrtle Beach
What a pleasure to learn that you loved all aspects of your stay! I am delighted that you had wonderful experiences with our hotel staff, our dining options and your accommodations, as we are always striving to provide the highest level of guest service. We love that you benefited from all the amenities and our thoughtful offerings, designed to delight and guarantee a seamless visit. We love to hear from our satisfied guests, and it does mean so much to us that you have taken the time to supply this review. Again thank you for sharing your rating and we invite you to join us again!Regards, Guest Services, Hilton Myrtle Beach
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
Good trip
酒店管理层的评论
2024年6月1日，回复：酒店管理层 Guest Services, Hilton Myrtle Beach
Your review is valued, and we're thankful for your positive comments. We're pleased that you had an overall good stay at our hotel and that you found our property appealing. Our team aims to provide a pleasant experience for our guests, and your feedback reaffirms our efforts. We'll pass on your kind words to those who contributed to your positive impression. Thank you for sharing your review, and it was our pleasure to have you as our guest.Regards, Guest Services, Hilton Myrtle Beach
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
酒店管理层的评论
2024年6月1日，回复：酒店管理层 Guest Services, Hilton Myrtle Beach
We're truly grateful for your wonderful rating! It's delightful to hear that you thoroughly enjoyed all aspects of our hotel. We take immense pride in maintaining superior cleanliness levels and providing top-notch customer service. Your comments underscore our commitment to offering extraordinary guest experiences, and we're thrilled to know we hit the mark. We can't wait to welcome you back again soon.Regards, Guest Services, Hilton Myrtle Beach
用户：真实旅客
发布日期：2024年5月26日 发布在：Expedia
Had a terrible leak in my room when i first checked in I call front desk atleast 4 times until eventually came to fix but they did not fix it which i noticed in the morning i called again bit no response i eventually walked down to speak with front desk and asked for Manager i explained situation and he apologized and sent up maintenance tech who yes did fis the leak but ithis was a total lesson of unprofessional treatment at its finest...
酒店管理层的评论
2024年6月1日，回复：酒店管理层 Guest Services, Hilton Myrtle Beach
I'm extremely disappointed to learn that your experience with us was not the exceptional one we aim for. We want every guest to leave feeling truly pampered - with outstanding service, spotless rooms, and unforgettable experiences. Our team members are our greatest asset, and we take pride in their ability to resolve any issues quickly and efficiently so that our guests can enjoy a fantastic stay. Our hotel management is committed to excellence, and they will review your stay with great attention to detail. I am sorry that we didn't meet your expectations, but I hope you will consider giving us another chance in the future to show you why we are known for our exceptional service and property.Regards, Guest Services, Hilton Myrtle Beach
