Ratings based on 859 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 10, 2024 on Expedia
We only stayed one night but it was good. Check in process was super quick and grounds were quiet during our stay. Location was good as well. Walmart and target were down the block in case you needed to get anything.
Comment from Hotel Management
May 13, 2024 by sambent, Hotel Management
Thank you very much we appreciate your fedback
by A verified traveler
Posted May 6, 2024 on Expedia
Pretty good option for a work related travel. Breakfast and gym were good. Parking was great. Room was ok. I would definitely stay there again.
Comment from Hotel Management
May 13, 2024 by sambent, Hotel Management
Many Thanks
by A verified traveler
Posted May 3, 2024 on Expedia
Wrong room someone’s stuff in it and dirty. Got a different room that was clean
Comment from Hotel Management
May 3, 2024 by sambent, Hotel Management
Hello MR OrlandoThank you for your reviewWe would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Thanks again
by A verified traveler
Posted Mar 2, 2024 on Expedia
Comment from Hotel Management
Mar 5, 2024 by sambent, Hotel Management
Thank you very much
by A verified traveler from RESTON
Posted Feb 9, 2024 on Travelocity
The power was out when I arrived and I was asked to sign a blank lodging agreement. I will seek other lodging options next time.
Comment from Hotel Management
Feb 9, 2024 by Sam Bent, Hotel Management
Hello MR Mathew,Thank you for your feedback we appreciate that you are telling us about your stay.Due a storm in the bay area there was indeed a power outage for 3 hours in the whole neighborhood and we apologize that.When you arrived you signed your check-in registration not an agreement because of the power outage we couldn't use the printer at that moment to print from the computer so we used a blank form which is the same form that every guest signs at check-in.We hope to see you again.Thanks againBest regards.
by A verified traveler
Nice lower price option to stay at
Posted Feb 2, 2024 on HotelsThis hotel is a good location in Mountain View. A lot of shopping and eating options. Front lobby is nice and the staff are very helpful and friendly. Street noise was not great but other than than it is a nice place to stay
Comment from Hotel Management
Feb 6, 2024 by Sam Bent, Hotel Management
Thank you very much
by A verified traveler
Posted Jan 31, 2024 on Hotels
Comment from Hotel Management
Feb 6, 2024 by Sam Bent, Hotel Management
Thank you
by A verified traveler
Posted Jan 29, 2024 on Expedia
Excellent price, friendly and helpful staff, quiet, close to all. Enjoyed our stay.
Comment from Hotel Management
Feb 6, 2024 by Sam Bent, Hotel Management
Thank you very much
by A verified traveler
Posted Jan 21, 2024 on Expedia
Comment from Hotel Management
Feb 6, 2024 by Sam Bent, Hotel Management
Thank you
by A verified traveler
Good for the price
Posted Dec 2, 2023 on HotelsGreat location. All the staff were super friendly. Breakfast was always good and the coffee was plentiful and delicious.
The reason I gave 4 stars to some items: my room was clearly smoked in, so an ozone machine might help; also the carpet needs to be replaced and a few corners need a bit more attention.
Overall, I had a very nice experience.
