评分基于 982 条真实点评
4.2 客房清洁度
4.3 服务和员工
4.2 客房舒适度
4.0 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年5月29日 发布在：Expedia
Clean and right off the freeway.
酒店管理层的评论
2024年5月31日，回复：酒店管理层 Best Western Plus Villa Del Lago Management
Dear Matthew,Thank you for your positive feedback! We're glad to hear that you found our location convenient, being right off the freeway and that you appreciated the cleanliness of our property. Providing our guests with a clean and comfortable environment is one of our top priorities. We hope you had a pleasant stay overall, and we look forward to welcoming you back if your travels bring you this way again. Thank you for choosing to stay with us!Thank You,Best Western Plus Villa Del Lago Management
用户：真实旅客
发布日期：2024年5月29日 发布在：Expedia
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用户：真实旅客
发布日期：2024年5月26日 发布在：Expedia
The curtains in the room were shredded. I almost slipped in the tub bc the mat wasn’t a good one. My husband almost trip walking from the car to the hotel bc if uneven curbs and sidewalks. The bed pillows were a joke. They were about 18”x18”. Continental breakfast was a joke too. The last time we stayed it was very nice. This time NO. Don’t think we’ll be back.
酒店管理层的评论
2024年5月28日，回复：酒店管理层 Best Western Plus Villa Del Lago Management
Dear Beverly,We sincerely apologize for the issues you encountered during your recent stay. Hearing that the room conditions and amenities fell short of your expectations is disheartening. We take your feedback seriously and will immediately address the shredded curtains, tub mat, uneven curbs, and subpar breakfast. We're sorry for the inconvenience and discomfort you and your husband experienced. Your satisfaction is important to us, and we regret not meeting our usual standards. We hope you'll reconsider giving us another chance to provide you with a better experience. Thank you for bringing these issues to our attention.Thank You,Best Western Plus Villa Del Lago Management
用户：真实旅客
发布日期：2024年5月24日 发布在：Expedia
No dining place
酒店管理层的评论
2024年5月28日，回复：酒店管理层 Best Western Plus Villa Del Lago Management
Dear Jeffrey,We apologize for any inconvenience caused by the lack of dining facilities. We understand this can be disappointing and will work to provide more precise information in our advertisements. Thank you for your feedback, and we hope to improve your experience in the future.Thank You,Best Western Plus Villa Del Lago Management
用户：真实旅客 来自：LA CANADA FLINTRIDGE
发布日期：2024年5月19日 发布在：Expedia
Our room was very clean, but amenities like a hot breakfast (apparently their kitchen was under construction,) conditioner or cups in the room. The room also needed some repairs like the sink drain, the toilet ran and a light bulb was out
酒店管理层的评论
2024年5月21日，回复：酒店管理层 Best Western Plus Villa Del Lago Management
Dear Melody,Thank you for sharing your feedback with us. We're glad to hear that you found your room very clean, but we apologize for the inconvenience caused by the lack of amenities and the need for repairs in your room. Your comments are valuable to us, and we'll address these issues promptly to ensure a more comfortable and enjoyable experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a smoother stay in the future.Thank You,Best Western Plus Villa Del Lago Management
用户：真实旅客
发布日期：2024年5月14日 发布在：Expedia
Shabby
酒店管理层的评论
2024年5月16日，回复：酒店管理层 Best Western Plus Villa Del Lago Management
Dear Elizabeth,We're sorry to hear that your experience fell short of expectations. We aim to provide comfortable accommodations, and we regret if this was not the case for you. Your feedback is valuable, and we'll use it to improve where needed. If there's anything specific you'd like to share or discuss further, please feel free to contact us. We appreciate your input and hope to have the opportunity to serve you in the future better.Thank You,Best Western Plus Villa Del Lago Management
用户：真实旅客
发布日期：2024年5月11日 发布在：Expedia
Needs major updates, which are happening, but not going to be finished anytime soon
酒店管理层的评论
2024年5月14日，回复：酒店管理层 Best Western Plus Villa Del Lago Management
Dear Brian,We appreciate your patience as we update our property to enhance the guest experience. While renovations can take time, we're committed to improving to provide our guests with a more comfortable and enjoyable stay. I appreciate your understanding, and we look forward to welcoming you back once the updates are complete. If you have any further feedback or concerns, please don't hesitate to let us know.Thank You,Best Western Plus Villa Del Lago Management
用户：真实旅客
发布日期：2024年4月27日 发布在：Expedia
The property is great. The restaurant was not open and there was no soap in the shower dispenser.
酒店管理层的评论
2024年4月30日，回复：酒店管理层 Best Western Plus Villa Del Lago Management
Dear Craig,We're thrilled to hear that you found our property to be great! However, we apologize for the inconvenience caused by the restaurant closure and the absence of soap in the shower dispenser. Your feedback is valuable to us, and we'll address these issues promptly to ensure a more seamless experience for our guests in the future. Thank you for bringing these matters to our attention, and we appreciate your understanding. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for an even better experience soon!Thank You,Best Western Plus Villa Del Lago Management
用户：真实旅客
发布日期：2024年4月16日 发布在：Expedia
We are travel with small pet got 2 floor we can hear everything from upstairs and room beside us the bed was sinkhole I’m 135lb and I have to use my leg block my dog not to slide of the bed staff was friendly the location was good
酒店管理层的评论
2024年4月19日，回复：酒店管理层 Best Western Plus Villa Del Lago Management
Dear Mina,We apologize for the inconvenience you experienced during your stay, especially regarding the noise from upstairs and neighboring rooms, as well as the condition of the bed. Your feedback is important to us, and we will address these issues to ensure a more comfortable experience for our guests in the future. We're glad our staff was friendly, and you found the location convenient. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a better stay next time. If you have any further concerns, please don't hesitate to contact us directly.Sincerely,Best Western Plus Villa Del Lago Management
用户：真实旅客
发布日期：2024年4月12日 发布在：Expedia
Liked the fact that we could charge our Tesla in the parking lot. Liked the fact that it was very close to the place that we were scheduled to tour. Was surprised that the advertised breakfast was a tiny bag of items that were snacks, not a breakfast. Was not told about the $50 deposit until arriving. The keys to the room did not always work. The sudden blast of air every time we used the side entrance nearly was strange and disturbing.
酒店管理层的评论
2024年4月16日，回复：酒店管理层 Best Western Plus Villa Del Lago Management
Dear Eugene,We're pleased to hear that you appreciated the convenience of charging your Tesla in our parking lot and that our location was convenient for your tour. However, we apologize for any inconvenience caused by the breakfast offering not meeting your expectations. Your feedback regarding the deposit, key card issues, and the side entrance air blast is valuable to us, and we will address these concerns promptly to ensure a more seamless experience for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Thank You,Best Western Plus Villa Del Lago Management
