Outdoor pool, a heated pool, pool umbrellas, sun loungers
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Reviews of Sonesta Silicon Valley

4 out of 5
Sonesta Silicon Valley
1820 Barber Ln, Milpitas, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 951 out of 1314 reviews" "
Rating 8 - Good. 214 out of 1314 reviews" "
Rating 6 - Okay. 75 out of 1314 reviews" "
Rating 4 - Poor. 40 out of 1314 reviews" "
Rating 2 - Terrible. 34 out of 1314 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Greg

Business traveler
Liked: Amenities
Staff was responsive and helpful when I made an error with my booking. They really went out of their way to try and help me out.
Stayed 2 nights in May 2024

10/10 Excellent

nisim

Liked: Cleanliness, staff & service, property conditions & facilities
Stay there all the time, Great place all arou
Stayed 1 night in May 2024

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great and the staff was very nice and helpful. I will definitely stay again!
Stayed 1 night in May 2024
Response from renee on May 19, 2024
We are glad you enjoyed your stay, cant wait to see you again.

10/10 Excellent

venessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Elise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel great service
Stayed 1 night in May 2024

10/10 Excellent

Payman, new york

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with lovely staff
Stayed 1 night in May 2024
Response from renee on May 17, 2024
Yay. I am so happy to see you enjoyed your stay. Thank you for staying with us.

10/10 Excellent

Makayla

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place to stay and affordable.
Stayed 1 night in May 2024
Response from Stephanie Hinojosa on May 13, 2024
Thank you for your feedback!

10/10 Excellent

Nicole

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rundown industrial area, as soon as you walk through the doors you forget where you are. Beautiful hotel, clean, nice little restaurant.
Stayed 1 night in May 2024
Response from Stephanie Hinojosa on May 13, 2024
Thank you so much for your feedback !

10/10 Excellent

Judiel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 2 nights in Mar 2024
Response from renee on May 10, 2024
Thank you so much we appreciate your feedback and are glad you enjoyed your stay. Come and see us soon.

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property quiet and nice staff. Though didn’t appreciate being charged $19 for parking and wasn’t able to use the pool due to tins and tons of dead mosquitos on the pools water. Oh and a sock at the bottom of the pool, gross! Otherwise it was a nice stay and would return again!
Stayed 1 night in May 2024
Response from renee on May 7, 2024
Thank you for your feedback, we appreciate your review.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice, clean, and affordable property
Stayed 1 night in Apr 2024
Response from renee on May 2, 2024
We appreciate your feedback. Glad you enjoyed your stay!

2/10 Terrible

Elizabeth, Sacramento

Stayed 1 night in Apr 2024
Response from renee on May 17, 2024
Hi I am so sorry to see you did not enjoy your stay, I would love to speak with you to see where we can improve. Please feel free to reach out.

10/10 Excellent

jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good beds
Stayed 2 nights in Apr 2024
Response from renee on Apr 26, 2024
Thank you we are glad you enjoyed your stay.

10/10 Excellent

Farhad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from renee on Apr 25, 2024
Thank you for your feedback. we are glad you enjoyed your stay.

10/10 Excellent

shakeidra

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are beautiful
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Thank you for staying with us and for the perfect 5! We love our new guest rooms and are so glad you do as well. We hope you will come see us again soon.

10/10 Excellent

Yasmin, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from renee on Apr 24, 2024
Thank you for your review we are glad you enjoyed your stay.

10/10 Excellent

Cathy

Stayed 1 night in Apr 2024
Response from renee on May 11, 2024
We are glad you enjoyed your stay.

2/10 Terrible

Rebecca

Stayed 1 night in Apr 2024
Response from renee on May 7, 2024
Thank you for your review

10/10 Excellent

Son

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from stephanie h on Apr 14, 2024
thank you for your feedback!

6/10 Okay

Lisa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, but in a business park inconvenient to any amenities. For that reason, I wouldn’t stay here again.
Stayed 3 nights in Apr 2024
Response from stephanie h on Apr 13, 2024
Thank you for feedback!

4/10 Poor

An, Annandale

Business traveler, Traveled with partner
Disliked: Staff & service
Service was too bad. No one asked for a room service. Property is too old. Front desk was not friendly.
Stayed 6 nights in Apr 2024
Response from stephanie h on Apr 13, 2024
Thank you for feedback!

10/10 Excellent

Robert, Redwood City

Liked: Cleanliness, staff & service, property conditions & facilities
Great place abd you can beat the price.
Stayed 1 night in Apr 2024
Response from stephanie h on Apr 9, 2024
thank you for your feedback!

10/10 Excellent

Nouchia

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so clean and updated. Always smelled good walking in and the staff were friendly. Only down side was that we could only enter and exit through the front door so when parking far or in the back u have to walk all the way around (if your room is on the left side) but everything was great otherwise
Stayed 5 nights in Apr 2024
Response from stephanie h on Apr 9, 2024
thank you for your feedback!

2/10 Terrible

Jamila

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was charged way more than I was told, too noisy
Stayed 1 night in Apr 2024
Response from stephanie h on Apr 9, 2024
thank you for your feedback.

10/10 Excellent

Che Yu

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet place to stay, very close to high tech companies.
Stayed 2 nights in Mar 2024
Response from renee on Apr 3, 2024
Thank you we are happy you enjoyed your stay.

4/10 Poor

Bruce

Stayed 1 night in Apr 2024
Response from renee on Apr 24, 2024
Thank you for your feedback we appreciate your response

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always friendly and gracious.
Stayed 1 night in Apr 2024
Response from renee on Apr 2, 2024
Thank you we are glad you enjoyed your stay.

10/10 Excellent

nisim

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the above
Stayed 2 nights in Mar 2024
Response from renee on Apr 3, 2024
Glad to see you enjoyed your stay. Hope to see you again.

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant is amazing and staff is the best I’ve had.
Stayed 3 nights in Mar 2024
Response from renee on Apr 2, 2024
Awesome! Thank you for staying with us.

10/10 Excellent

Konrad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience
Stayed 1 night in Mar 2024
Response from renee on Apr 2, 2024
It was a pleasure having you stay with us. Thank you for your feedback.

6/10 Okay

T

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Quiet and clean property. But they don’t provide and room service or daily cleaning. When asked for it, they say you need to request in advance.
Stayed 4 nights in Mar 2024
Response from renee on Apr 1, 2024
Thank you for your review. We appreciate your feedback.

10/10 Excellent

Brook, Fresno

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and clean good size rooms.
Stayed 1 night in Mar 2024
Response from renee on Mar 30, 2024
Thank you for you review we appreciate your feedback.

10/10 Excellent

Richard

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Mar 2024
Response from renee on Mar 29, 2024
Thank you for your response. We appreciate your feedback.

10/10 Excellent

Imari

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Very clean rooms. Nice bar. Great outside pool and hot tub. Highly recommend.
Stayed 1 night in Mar 2024
Response from Renee on Mar 29, 2024
Thank you for your review we appreciate your feedback

6/10 Okay

Scott, Clovis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jack hammer right outside window. Incorrectly charged for breakfast when it was included with room. Staff was very friendly.
Stayed 1 night in Mar 2024
Response from renee on Mar 28, 2024
Thank you so much for your review, we apologize for the jack hammering. Your response is important to us.

10/10 Excellent

Brieana

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Renee on Mar 29, 2024
Thank you for your feedback.

10/10 Excellent

Roel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and Close to everything.
Stayed 1 night in Mar 2024
Response from renee on Mar 28, 2024
Thank you for your review

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not my first time as their guest. Very expensive for what you get, but the basics are all there. Statf is great, breakfast is OK. Rooms are clean and typically fine.
Stayed 2 nights in Mar 2024
Response from renee on Mar 22, 2024
Thank you Alfredo for your feedback we appreciate you.

10/10 Excellent

Teresa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great costumer service, really clean location
Stayed 4 nights in Mar 2024
Response from renee on Mar 22, 2024
Thank you for your feedback we appreciate your feedback.

10/10 Excellent

Huong

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quite and safe, lots of parking
Stayed 4 nights in Mar 2024
Response from renee on Mar 19, 2024
Thank yo we appreciate your feedback.

10/10 Excellent

Andy

Stayed 1 night in Mar 2024
Response from stephanie h on Apr 7, 2024
Thank you for your feedback!

10/10 Excellent

Sukhpreet

Stayed 1 night in Mar 2024
Response from renee on Apr 3, 2024
Thank you for your review we appreciate your feedback.

10/10 Excellent

Enrico, Millbrae

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my "goto" hotel when staying in San Jose.
Stayed 1 night in Mar 2024
Response from renee on Mar 11, 2024
Thank you for your review. We appreciate your feedback.

10/10 Excellent

LaMeeka

Stayed 2 nights in Mar 2024
Response from renee on Mar 31, 2024
We appreciate your response thank you for your feedback.

10/10 Excellent

Thao

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and big room. Quiet atmosphere.
Stayed 1 night in Feb 2024
Response from renee on Feb 25, 2024
We appreciate your feedback thank you.

6/10 Okay

Alice

Business traveler, Traveled with partner
Liked: Staff & service, amenities
Kinda overpriced and needs remodeling. It is fine, we stayed here comfortably for 2 weeks. And staff is good. But felt more like a 3 star than a 4 star... remodeling is needed and the first floor gets some bugs.
Response from renee on Feb 25, 2024
Thank you for your feedback it is important to us!

4/10 Poor

Erika

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The lady that helped us was rude
Stayed 1 night in Feb 2024
Response from renee on Feb 25, 2024
Good morningThank you so much for your review. I am so sorry that you had a uneventful experience at check in. We strive to make every moment memorable, your feedback is important to us and this will be discussed with my team. Thank you

10/10 Excellent

Toni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came here from Sacramento to see a specialist and so I needed to have a quiet, soft place to land after treatment. It was wonderful being just a few steps away from the dining room. The food was so good. We really didn’t want to eat anywhere else. If you haven’t tried the hamburger, you really haven’t had a hamburger. My husband had it two different times. The waiter was wonderful and very attentive. Right when everybody was coming in and getting ready for bed it was noisy, but I was so exhausted I slept anyway. I just remember hearing it a few times. But it quieted down and after that it was great. I was up and down during the night, but never heard a peep out of anybody. We were on the ground floor which was fine because it was so close to the restaurant. I like that you can choose to not have housekeeping come in and that’s what we chose. But we forgot that we probably needed new coffee pods so had to wait a little while for the restaurant to open at six. I love how spacious the room and bathroom are. And I love how clean everything is. It has been a long time since I’ve stayed in a place that was this clean. it was also amazing that they have a doorbell for the hearing impaired that flashes. How thoughtful. Great shampoo and body wash in the shower too. i’m sure this place isn’t perfect, but the price was really awesome and we can’t wait to stay there again. I will be going back up to the bay area in about six weeks for my next treatment. We will stay here for sure.
Stayed 2 nights in Feb 2024
Response from renee on Feb 24, 2024
Thank you Toni for your wonderful review we are so happy that you enjoyed your stay and were able to rest. We look forward to seeing you again and we will have a hamburger ready for you.

10/10 Excellent

Leilani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best for privacy and comfort
We love Sonesta it’s so private and extremely comfortable.
Stayed 1 night in Feb 2024
Response from renee on Feb 22, 2024
Thank you so much. We are glad you enjoyed your stay with us. Hope to see you again soon.