Ratings based on 985 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 26, 2024 on Expedia
Shuttle driver left us at opposite end of airport for Alaska airlines
Comment from Hotel Management
May 27, 2024 by Area General Manager, Hotel Management
Dear Karen, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the shuttle service. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your comments will be addressed with the appropriate individual to ensure it is not repeated moving forward. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back to provide you with the hospitality we are known for.Chade Brunton, Area General Manager
by A verified traveler
Posted May 23, 2024 on Expedia
by A verified traveler from Grand Cayman
Posted May 20, 2024 on Expedia
My hotel of choice when in Miami
Comment from Hotel Management
May 20, 2024 by Area General Manager, Hotel Management
Dear Yvette, Thank you for the generous review and for being a loyal guest. We enjoy hearing from our regular visitors and are pleased we exceeded your expectations again. Thank you for making Miami Airport Marriott your preferred choice on every visit and we look forward to seeing you soon. Have a wonderful day, and travel safely.Chade Brunton Area General Manager
by A verified traveler
Posted May 17, 2024 on Expedia
by A verified traveler
Posted May 10, 2024 on Expedia
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Comment from Hotel Management
May 10, 2024 by Area General Manager, Hotel Management
Dear Carlos, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations! It was our pleasure accommodating you, and we hope you will make the Miami Airport Marriott your home away from home whenever your travels bring you to our city. We look forward to your next visit!Chade Brunton, Area General Manager
by A verified traveler
Posted May 2, 2024 on Expedia
Very pleasant.
Comment from Hotel Management
May 3, 2024 by Area General Manager, Hotel Management
Dear Signian, We are delighted we exceeded your expectations for an outstanding stay at the Miami Airport Marriott and that you could enjoy our spacious style with modern convenience! We appreciate you sharing your experience with other travelers. It was our pleasure having you as our guest, and we look forward to seeing you on your next trip to the area.Chade Brunton Area General Manager
by A verified traveler
Posted Apr 30, 2024 on Expedia
Staff was awesome!
Comment from Hotel Management
May 1, 2024 by Area General Manager, Hotel Management
Dear Krista, Thank you for being our guest at the Miami Airport Marriott. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We can't wait to share your kind comments with them! We appreciate the review and look forward to having you as our guest again.Chade Brunton Area General Manager
by A verified traveler
Posted Apr 30, 2024 on Expedia
We stayed the night before and after a cruise. We arrived early morning and was able to get early check in both weekends! This was a huge relief, especially coming off a red eye flight! All the staff was extremely welcoming and helpful! Thank you!
by A verified traveler from Eagle Bridge
Posted Apr 29, 2024 on Expedia
Checked in late. Toilet seat broke right off toilet. No one available to fix at midnight and after a long travel day we had already settled in Compensate with breakfast. . Grille food was excellent.
Comment from Hotel Management
Apr 30, 2024 by Area General Manager, Hotel Management
Dear Brooke, Thank you for your feedback regarding your recent stay. We are happy to know you enjoyed your dining experience at Cane Fire Grille. However, we sincerely apologize for the maintenance issues you came across and the inconvenience this caused you. We have shared your comments with the appropriate individuals as we strive to improve our guest experience. We know that the compensation we have provided will not change your experience. However, we do hope our attempt to resolve this unfortunate situation, and in some way, help restore your confidence in our hotel.Chade Brunton Area General Manager
by A verified traveler
Posted Apr 21, 2024 on Expedia
Comment from Hotel Management
May 11, 2024 by Area General Manager, Hotel Management
Dear Zeidi, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for the concerns you had during your stay. Thank you again for choosing us, and we hope you will revisit us in the future.Chade Brunton Area General Manager
