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Reviews of Faena Hotel Miami Beach

5 out of 5
Faena Hotel Miami Beach
3201 Collins ave, Miami Beach, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 450 out of 628 reviews" "
Rating 8 - Good. 97 out of 628 reviews" "
Rating 6 - Okay. 40 out of 628 reviews" "
Rating 4 - Poor. 19 out of 628 reviews" "
Rating 2 - Terrible. 22 out of 628 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff, beautiful hotel, wonderful restaurant.
Stayed 3 nights in May 2024
Response from Valerie Zamora on May 24, 2024
Thank you for your feedback!

10/10 Excellent

Albert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How the staff remembers your name and very attentive
Stayed 4 nights in May 2024
Response from Valerie Zamora on May 21, 2024
Thank you for your lovely feedback! We look forward to welcoming you back soon!

10/10 Excellent

dalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place, we had an amazing stay
Stayed 2 nights in May 2024
Response from Valerie Zamora on May 14, 2024
Thank you for your feedback! We can't wait to welcome you back soon!

10/10 Excellent

Vincenzo, Calabasas

Liked: Cleanliness, staff & service, property conditions & facilities
Always the best
Stayed 1 night in Apr 2024
Response from Valerie Zamora on May 6, 2024
Dear Vincenzo,Thank you for the stellar review and for always choosing us for your stays! We are delighted to hear that we continue to meet your expectations with each visit.Your continued satisfaction is what we strive for, and it's always a pleasure to have you with us. We look forward to welcoming you back again soon and continuing to provide you with the best experience possible.Warm regards,Valerie Zamora

6/10 Okay

Micha

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Restaurant and bar staff are kind. Disappointed by the overall room conditions.
Stayed 1 night in Apr 2024
Response from Valerie Zamora on May 6, 2024
Dear Micha,Thank you for sharing your feedback with us. We're glad to hear that our restaurant and bar staff provided kind service during your stay. However, we are concerned to learn about your disappointment with the room conditions.We take pride in maintaining high standards for our accommodations, and it seems we did not meet these expectations during your visit. We apologize for any inconvenience this may have caused and would appreciate the opportunity to address any specific issues you encountered.Your comfort is very important to us, and we would like to ensure that your next stay is up to the standards you deserve. Please feel free to reach out to us directly to discuss how we can make this right.Thank you again for your review, and we hope to have the opportunity to welcome you back with improvements that enhance your experience.Warm regards,Valerie Zamora

10/10 Excellent

Meridith

Traveled with partner
Liked: Property conditions & facilities
One of the most amazing and beautiful hotel experiences I have ever had.
Stayed 6 nights in Apr 2024
Response from Valerie Zamora on Apr 17, 2024
Thank you for your wonderful feedback, Meredith! We are so honored by your praise and cannot wait to welcome you back to FAENA!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
What an incredible hotel! Everything was impeccable, from the staff, the service, the rooms, the facilities, the restaurants and the action. 5 stars all the way, my new favorite hotel!
Stayed 2 nights in Apr 2024
Response from Valerie Zamora on Apr 8, 2024
Thank you for your feedback, Sara! We're honored to have welcomed you into our home and to hear you had a lovely stay, the true Faena experience. We hope to welcome you back soon!

10/10 Excellent

Fernando L

Stayed 1 night in Apr 2024
Response from Valerie Zamora on Apr 25, 2024
Thank you for sharing your feedback with us! We look forward to welcoming you back to your Miami Beach escape soon.

6/10 Okay

Scott, Chicago

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Not Worth It
Stayed 7 nights in Mar 2024
Response from Valerie Zamora on Apr 1, 2024
I'm sorry to learn that your experience didn't meet your expectations. Your feedback is valuable to us, and we take it seriously. If there are any specific areas where we could improve, please feel free to share them with us. We're committed to ensuring that all our guests have a positive experience, and we'd appreciate the opportunity to address any concerns you may have had.Warm Regards,Valerie ZamoraMarketing & Guest Engagement Coordinator

8/10 Good

Edlyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great including the stuff, they are very helpful, friendly and approachable.
Stayed 1 night in Mar 2024
Response from Valerie Zamora on Mar 28, 2024
Thank you for choosing Faena Miami Beach! We're delighted to hear that you had an exceptional experience with us and our devoted team. We look forward to welcoming you back soon!

10/10 Excellent

ANGELO, Kew Gardens

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 3 nights in Mar 2024
Response from Valerie Zamora on Mar 27, 2024
Thank you for your feedback, Angelo! We hope you enjoy your stay at Faena Miami Beach!

10/10 Excellent

Ronny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still the best spot in Miami!
Returned here after a couple of years and it’s still beautiful and run with amazing attention to detail and top notch service. Well done!
Stayed 2 nights in Feb 2024
Response from Valerie Zamora on Feb 27, 2024
Thank you so much for your wonderful feedback! We are so eager to welcome you back for another exceptional experience.

2/10 Terrible

Marek, morgan hill

Disliked: Property conditions & facilities
Horrible staff and they think they are the best thing in the world.
Stayed 2 nights in Feb 2024
Response from Valerie Zamora on Feb 26, 2024
Dear Marek,We are deeply disappointed to hear about your negative experience with our staff. Providing exceptional service and hospitality is our top priority, and we regret that we fell short of your expectations on this occasion.Please accept our sincere apologies for any inconvenience or frustration you may have experienced. We take your feedback seriously and will address this matter with our team to ensure that all guests receive the high standard of service they deserve.If you would be willing to provide more details about your experience, we would appreciate the opportunity to understand what went wrong and how we can improve. Your feedback is invaluable to us as we strive to continually enhance the guest experience.Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Best regards,Valerie ZamoraMarketing & Guest Engagement Coordinator

10/10 Excellent

Babak, New York

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and service
Stayed 1 night in Feb 2024
Response from Valerie Zamora on Feb 21, 2024
Thank you for your wonderful feedback! We look forward to welcoming you to your Miami Beach escape soon!

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything from beginning to end
Stayed 1 night in Feb 2024
Response from Valerie Zamora on Feb 21, 2024
Thank you for your kind words! We look forward to welcoming you back to your home away from home soon!

10/10 Excellent

Shahrokh S

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing
Stayed 3 nights in Jan 2024
Response from Valerie Zamora on Feb 7, 2024
Thank you for staying with us at Faena Miami Beach! We hope to welcome you back soon!

10/10 Excellent

Yaasmeen

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Valerie Zamora on Jan 16, 2024
Thank you for choosing to stay with us at Faena Miami Beach! We're delighted to hear that you enjoyed your stay and we look forward to welcoming you back to your home away from home!

6/10 Okay

Yanina

Stayed 1 night in Jan 2024
Response from Valerie Zamora on Feb 1, 2024
Thank you for taking the time to share your feedback. We hope to welcome you back soon for the perfect Faena experience.

8/10 Good

Jemma

Stayed 1 night in Jan 2024
Response from Valerie Zamora on Jan 29, 2024
Thank you for staying with us at Faena Miami Beach!

10/10 Excellent

Maria

Stayed 2 nights in Dec 2023
Response from Valerie Zamora on Dec 27, 2023
Thank you for your 5-star feedback!

10/10 Excellent

Ryan, Nassau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Valerie Zamora on Dec 27, 2023
Thank you for your 5-star feedback!

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Valerie Zamora on Dec 27, 2023
Thank you for sharing your feedback with us. We hope to welcome you back soon!

10/10 Excellent

Tamara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Valerie Zamora on Dec 27, 2023
Thank you for your 5-star feedback!

2/10 Terrible

Isreal

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was promised ill get a room.with a Bathtub but then when i got there they wanted 150$ more
Stayed 1 night in Dec 2023
Response from Valerie Zamora on Dec 27, 2023
Dear Israel, Thank you for sharing your feedback with us. We sincerely apologize for the confusion regarding the room amenities and the additional charge for a bathtub. At Faena, we strive to ensure our guests' experiences align seamlessly with their expectations. We understand the importance of clear communication and regret any inconvenience caused. Please contact us directly so we can discuss this matter further and find a satisfactory resolution. We value your patronage and hope to have the opportunity to better serve you in the future.

8/10 Good

Remon

Stayed 2 nights in Nov 2023
Response from Valerie Zamora on Dec 27, 2023
Thank you for sharing your feedback with us! We hope to welcome you back soon on your next visit to Miami Beach!

2/10 Terrible

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The valet parking staff was using my car while I was parked in their garage and they had an accident with it and then they lied to me about it. Luckily, my Mercedes has technology that records all impact and it was all captured on camera.
Stayed 1 night in Nov 2023
Response from Valerie Zamora on Nov 27, 2023
Dear Steve,We appreciate your feedback. Thank you for bringing this matter to our attention. Please know that we take all of our guest feedback extremely seriously, and your comments have been communicated to our Executive Office for further investigation. We'd be humbled for the opportunity to amend this situation and welcome you back for the seamless experience you deserve.If you have further concerns, please do not hesitate to reach out to us directly. We hope to be in contact soon.Thank you again.Kind Regards,Valerie

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Valerie Zamora on Nov 20, 2023
Thank you for sharing your Faena feedback with us! We're honored to have welcomed you into our home and look forward to welcoming you back on your next trip to Miami Beach!

10/10 Excellent

Maximo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, one of the most elegant hotels in the world.
Stayed 1 night in Nov 2023
Response from Valerie Zamora on Nov 13, 2023
Thank you so much for sharing your experience with us. We greatly appreciate your kind words and we're so delighted to hear you enjoyed your stay and experienced the elegance and 5-star service we strive for at Faena! We look forward to welcoming you back soon for another exceptional experience!

4/10 Poor

brey

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Valerie Zamora on Nov 10, 2023
Dear Brey,Thank you for taking the time to leave us a rating. We're sorry to hear that your experience didn't meet the standards we pride ourselves on delivering to our guests. If you have any specific feedback or concerns you'd like to share with us, please feel free to reach out. Your feedback is valuable to us, and we're committed to continuously improving our services.Warm Regards,Valerie ZamoraMarketing & Guest Engagement CoordinatorFaena Miami Beach

10/10 Excellent

Matthew

Stayed 2 nights in Nov 2023
Response from Valerie Zamora on Nov 8, 2023
Thank you for choosing to stay with us and for sharing your feedback! We're so honored to hear that you enjoyed your stay. We look forward to hosting you again soon!

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything…can’t say enough great things about Faena …read his book!
Stayed 4 nights in Aug 2023
Response from Valerie Zamora on Oct 23, 2023
Thank you for sharing your feedback with us George! We look forward to welcoming you back soon!

10/10 Excellent

Alick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! All staff always so friendly and provided excellent services.
Stayed 3 nights in Oct 2023
Response from Valerie Zamora on Oct 18, 2023
Thank you for sharing your Faena feedback! We are so delighted to hear that your experience with us was nothing short of extraordinary. We eagerly await the opportunity to host you again soon!

10/10 Excellent

Nina

Stayed 1 night in Oct 2023
Response from Valerie Zamora on Nov 6, 2023
Thank you for choosing Faena Miami Beach and for sharing your feedback with us! We're so delighted to hear you enjoyed your stay, and we look forward to the privilege of welcoming you back soon!

10/10 Excellent

orsolya, san mateo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 4 nights in Oct 2023
Response from Valerie Zamora on Oct 16, 2023
Thank you for highlighting our service. We're thrilled to know it met your expectations. We look forward to welcoming you back to Faena soon!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true world class property, would definitely recommend and stay again.
Stayed 3 nights in Oct 2023
Response from Valerie Zamora on Oct 16, 2023
Thank you for choosing Faena Miami Beach, your praise is deeply appreciated! We eagerly await your return and the chance to serve you again.

10/10 Excellent

saied, winter park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible
Stayed 1 night in Oct 2023
Response from Valerie Zamora on Oct 16, 2023
Thank you for your praise! We're delighted you had an incredible experience. We look forward to welcoming you back to Faena.

10/10 Excellent

Mariana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great experience. Loved the beach, the service on the beach was excellent.
Stayed 1 night in Oct 2023
Response from Valerie Zamora on Oct 16, 2023
Thank you for your kind words. We are delighted to hear that you enjoyed the Faena experience, especially at our beach. We eagerly anticipate welcoming you back in the near future!

10/10 Excellent

Sofia

Stayed 1 night in Sep 2023
Response from Valerie Zamora on Oct 23, 2023
Thank you for sharing your feedback with us! We look forward to welcoming you back soon!

10/10 Excellent

GILMAR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Valerie Zamora on Oct 16, 2023
Thank you for choosing to stay with us at Faena Miami Beach and taking the time to share your feedback! We hope to welcome you back soon!

6/10 Okay

Richard

Stayed 3 nights in Sep 2023
Response from Valerie Zamora on Oct 16, 2023
Thank you for choosing to stay with us at Faena Miami Beach and taking the time to share your feedback! We hope to welcome you back soon!

10/10 Excellent

Vadim, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Valerie Zamora on Oct 16, 2023
Thank you for choosing to stay with us at Faena Miami Beach and taking the time to share your feedback! We hope to welcome you back soon!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely will come back
Everything was amazing!
Stayed 3 nights in Sep 2023
Response from Valerie Zamora on Sep 13, 2023
Thank you for joining us at Faena Miami Beach! We're so grateful to hear that your stay was nothing short of exceptional, and we hope to welcome you back soon!

10/10 Excellent

Ransom

Stayed 3 nights in Sep 2023
Response from Valerie Zamora on Oct 16, 2023
Thank you for joining us at Faena Miami Beach and taking the time to share your feedback! We look forward to welcoming you back soon!

10/10 Excellent

Gideon

Stayed 3 nights in Sep 2023
Response from Valerie Zamora on Oct 16, 2023
Thank you for choosing Faena Miami Beach and taking the time to share your feedback with us! We hope to welcome you back soon!

10/10 Excellent

ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent attention to detail
Stayed 2 nights in Sep 2023
Response from Valerie Zamora on Sep 11, 2023
Thank you for choosing Faena Miami Beach and for highlighting our dedication to detail. We believe it's the little things that make a big difference. We're delighted you noticed, and we hope to welcome you back to Faena Miami Beach soon!

10/10 Excellent

salvador

Stayed 4 nights in Sep 2023
Response from Valerie Zamora on Oct 16, 2023
Thank you for joining us at Faena Miami Beach! We look forward to welcoming you back soon!

10/10 Excellent

Alycia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Faena Miami is immaculate in every way imaginable.
Stayed 1 night in Aug 2023
Response from Valerie Zamora on Sep 11, 2023
Thank you for choosing Faena Miami Beach and for your wonderful feedback! We're thrilled to hear that you found our property to be immaculate. Our team works diligently to offer our guests a remarkable experience, and your feedback is a testament to their efforts. We look forward to hosting you again soon!

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Valerie Zamora on Sep 8, 2023
Thank you for your feedback, Lindsey! We hope to welcome you back soon!

6/10 Okay

Kristofer

Stayed 5 nights in Jul 2023
Response from Valerie Zamora on Sep 11, 2023
Thank you for choosing Faena Miami Beach. We hope to welcome you back soon for an even more exceptional stay.

10/10 Excellent

Troy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Valerie Zamora on Aug 18, 2023
Thank you for your feedback, Troy! We look forward to welcoming you back to your home away from home soon!