All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Vincenzo,Thank you for the stellar review and for always choosing us for your stays! We are delighted to hear that we continue to meet your expectations with each visit.Your continued satisfaction is what we strive for, and it's always a pleasure to have you with us. We look forward to welcoming you back again soon and continuing to provide you with the best experience possible.Warm regards,Valerie Zamora
6/10 Okay
Micha
Business traveler
Apr 30, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Restaurant and bar staff are kind. Disappointed by the overall room conditions.
Micha
Stayed 1 night in Apr 2024
Response from Valerie Zamora on May 6, 2024
Dear Micha,Thank you for sharing your feedback with us. We're glad to hear that our restaurant and bar staff provided kind service during your stay. However, we are concerned to learn about your disappointment with the room conditions.We take pride in maintaining high standards for our accommodations, and it seems we did not meet these expectations during your visit. We apologize for any inconvenience this may have caused and would appreciate the opportunity to address any specific issues you encountered.Your comfort is very important to us, and we would like to ensure that your next stay is up to the standards you deserve. Please feel free to reach out to us directly to discuss how we can make this right.Thank you again for your review, and we hope to have the opportunity to welcome you back with improvements that enhance your experience.Warm regards,Valerie Zamora
10/10 Excellent
Meridith
Traveled with partner
Apr 17, 2024
Liked: Property conditions & facilities
One of the most amazing and beautiful hotel experiences I have ever had.
Meridith
Stayed 6 nights in Apr 2024
Response from Valerie Zamora on Apr 17, 2024
Thank you for your wonderful feedback, Meredith! We are so honored by your praise and cannot wait to welcome you back to FAENA!
What an incredible hotel! Everything was impeccable, from the staff, the service, the rooms, the facilities, the restaurants and the action. 5 stars all the way, my new favorite hotel!
Sara
Stayed 2 nights in Apr 2024
Response from Valerie Zamora on Apr 8, 2024
Thank you for your feedback, Sara! We're honored to have welcomed you into our home and to hear you had a lovely stay, the true Faena experience. We hope to welcome you back soon!
10/10 Excellent
Fernando L
Apr 5, 2024
Fernando L
Stayed 1 night in Apr 2024
Response from Valerie Zamora on Apr 25, 2024
Thank you for sharing your feedback with us! We look forward to welcoming you back to your Miami Beach escape soon.
6/10 Okay
Scott, Chicago
Traveled with family
Mar 31, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Not Worth It
Scott
Stayed 7 nights in Mar 2024
Response from Valerie Zamora on Apr 1, 2024
I'm sorry to learn that your experience didn't meet your expectations. Your feedback is valuable to us, and we take it seriously. If there are any specific areas where we could improve, please feel free to share them with us. We're committed to ensuring that all our guests have a positive experience, and we'd appreciate the opportunity to address any concerns you may have had.Warm Regards,Valerie ZamoraMarketing & Guest Engagement Coordinator
Everything is great including the stuff, they are very helpful, friendly and approachable.
Edlyn
Stayed 1 night in Mar 2024
Response from Valerie Zamora on Mar 28, 2024
Thank you for choosing Faena Miami Beach! We're delighted to hear that you had an exceptional experience with us and our devoted team. We look forward to welcoming you back soon!
Returned here after a couple of years and it’s still beautiful and run with amazing attention to detail and top notch service. Well done!
Ronny
Stayed 2 nights in Feb 2024
Response from Valerie Zamora on Feb 27, 2024
Thank you so much for your wonderful feedback! We are so eager to welcome you back for another exceptional experience.
2/10 Terrible
Marek, morgan hill
Feb 25, 2024
Disliked: Property conditions & facilities
Horrible staff and they think they are the best thing in the world.
Marek
Stayed 2 nights in Feb 2024
Response from Valerie Zamora on Feb 26, 2024
Dear Marek,We are deeply disappointed to hear about your negative experience with our staff. Providing exceptional service and hospitality is our top priority, and we regret that we fell short of your expectations on this occasion.Please accept our sincere apologies for any inconvenience or frustration you may have experienced. We take your feedback seriously and will address this matter with our team to ensure that all guests receive the high standard of service they deserve.If you would be willing to provide more details about your experience, we would appreciate the opportunity to understand what went wrong and how we can improve. Your feedback is invaluable to us as we strive to continually enhance the guest experience.Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Best regards,Valerie ZamoraMarketing & Guest Engagement Coordinator
Thank you for staying with us at Faena Miami Beach! We hope to welcome you back soon!
10/10 Excellent
Yaasmeen
Jan 15, 2024
Liked: Amenities
Yaasmeen
Stayed 1 night in Jan 2024
Response from Valerie Zamora on Jan 16, 2024
Thank you for choosing to stay with us at Faena Miami Beach! We're delighted to hear that you enjoyed your stay and we look forward to welcoming you back to your home away from home!
6/10 Okay
Yanina
Jan 12, 2024
Yanina
Stayed 1 night in Jan 2024
Response from Valerie Zamora on Feb 1, 2024
Thank you for taking the time to share your feedback. We hope to welcome you back soon for the perfect Faena experience.
8/10 Good
Jemma
Jan 9, 2024
Jemma
Stayed 1 night in Jan 2024
Response from Valerie Zamora on Jan 29, 2024
Thank you for staying with us at Faena Miami Beach!
I was promised ill get a room.with a Bathtub but then when i got there they wanted 150$ more
Isreal
Stayed 1 night in Dec 2023
Response from Valerie Zamora on Dec 27, 2023
Dear Israel, Thank you for sharing your feedback with us. We sincerely apologize for the confusion regarding the room amenities and the additional charge for a bathtub. At Faena, we strive to ensure our guests' experiences align seamlessly with their expectations. We understand the importance of clear communication and regret any inconvenience caused. Please contact us directly so we can discuss this matter further and find a satisfactory resolution. We value your patronage and hope to have the opportunity to better serve you in the future.
8/10 Good
Remon
Nov 26, 2023
Remon
Stayed 2 nights in Nov 2023
Response from Valerie Zamora on Dec 27, 2023
Thank you for sharing your feedback with us! We hope to welcome you back soon on your next visit to Miami Beach!
The valet parking staff was using my car while I was parked in their garage and they had an accident with it and then they lied to me about it. Luckily, my Mercedes has technology that records all impact and it was all captured on camera.
Steve
Stayed 1 night in Nov 2023
Response from Valerie Zamora on Nov 27, 2023
Dear Steve,We appreciate your feedback. Thank you for bringing this matter to our attention. Please know that we take all of our guest feedback extremely seriously, and your comments have been communicated to our Executive Office for further investigation. We'd be humbled for the opportunity to amend this situation and welcome you back for the seamless experience you deserve.If you have further concerns, please do not hesitate to reach out to us directly. We hope to be in contact soon.Thank you again.Kind Regards,Valerie
Thank you for sharing your Faena feedback with us! We're honored to have welcomed you into our home and look forward to welcoming you back on your next trip to Miami Beach!
Excellent service, one of the most elegant hotels in the world.
Maximo
Stayed 1 night in Nov 2023
Response from Valerie Zamora on Nov 13, 2023
Thank you so much for sharing your experience with us. We greatly appreciate your kind words and we're so delighted to hear you enjoyed your stay and experienced the elegance and 5-star service we strive for at Faena! We look forward to welcoming you back soon for another exceptional experience!
4/10 Poor
brey
Nov 9, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
brey
Stayed 2 nights in Sep 2023
Response from Valerie Zamora on Nov 10, 2023
Dear Brey,Thank you for taking the time to leave us a rating. We're sorry to hear that your experience didn't meet the standards we pride ourselves on delivering to our guests. If you have any specific feedback or concerns you'd like to share with us, please feel free to reach out. Your feedback is valuable to us, and we're committed to continuously improving our services.Warm Regards,Valerie ZamoraMarketing & Guest Engagement CoordinatorFaena Miami Beach
10/10 Excellent
Matthew
Nov 8, 2023
Matthew
Stayed 2 nights in Nov 2023
Response from Valerie Zamora on Nov 8, 2023
Thank you for choosing to stay with us and for sharing your feedback! We're so honored to hear that you enjoyed your stay. We look forward to hosting you again soon!
Beautiful hotel! All staff always so friendly and provided excellent services.
Alick
Stayed 3 nights in Oct 2023
Response from Valerie Zamora on Oct 18, 2023
Thank you for sharing your Faena feedback! We are so delighted to hear that your experience with us was nothing short of extraordinary. We eagerly await the opportunity to host you again soon!
10/10 Excellent
Nina
Oct 15, 2023
Nina
Stayed 1 night in Oct 2023
Response from Valerie Zamora on Nov 6, 2023
Thank you for choosing Faena Miami Beach and for sharing your feedback with us! We're so delighted to hear you enjoyed your stay, and we look forward to the privilege of welcoming you back soon!
Overall a great experience. Loved the beach, the service on the beach was excellent.
Mariana
Stayed 1 night in Oct 2023
Response from Valerie Zamora on Oct 16, 2023
Thank you for your kind words. We are delighted to hear that you enjoyed the Faena experience, especially at our beach. We eagerly anticipate welcoming you back in the near future!
10/10 Excellent
Sofia
Oct 1, 2023
Sofia
Stayed 1 night in Sep 2023
Response from Valerie Zamora on Oct 23, 2023
Thank you for sharing your feedback with us! We look forward to welcoming you back soon!
Thank you for joining us at Faena Miami Beach! We're so grateful to hear that your stay was nothing short of exceptional, and we hope to welcome you back soon!
10/10 Excellent
Ransom
Sep 11, 2023
Ransom
Stayed 3 nights in Sep 2023
Response from Valerie Zamora on Oct 16, 2023
Thank you for joining us at Faena Miami Beach and taking the time to share your feedback! We look forward to welcoming you back soon!
10/10 Excellent
Gideon
Sep 9, 2023
Gideon
Stayed 3 nights in Sep 2023
Response from Valerie Zamora on Oct 16, 2023
Thank you for choosing Faena Miami Beach and taking the time to share your feedback with us! We hope to welcome you back soon!
Thank you for choosing Faena Miami Beach and for highlighting our dedication to detail. We believe it's the little things that make a big difference. We're delighted you noticed, and we hope to welcome you back to Faena Miami Beach soon!
10/10 Excellent
salvador
Sep 5, 2023
salvador
Stayed 4 nights in Sep 2023
Response from Valerie Zamora on Oct 16, 2023
Thank you for joining us at Faena Miami Beach! We look forward to welcoming you back soon!
Faena Miami is immaculate in every way imaginable.
Alycia
Stayed 1 night in Aug 2023
Response from Valerie Zamora on Sep 11, 2023
Thank you for choosing Faena Miami Beach and for your wonderful feedback! We're thrilled to hear that you found our property to be immaculate. Our team works diligently to offer our guests a remarkable experience, and your feedback is a testament to their efforts. We look forward to hosting you again soon!