2/10 Terrible
Monique
Traveled with family
May 13, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long train ride in the gruelling heat and a series of unlucky events, our expectations were tempered- we were simply hoping for a decent night’s sleep in a clean riad. Instead, we were met with an unbearable smell of smoke that cloaked every part of the riad, including our room. This was advertised as a non-smoking building which is precisely why we chose it. Nauseated from the stench, we were then obligated to speed through lists of other lodging alternatives, as one of us is allergic to smoke. Management refused to help out and /or refund us for the 4-night stay. We were also met with another surprise: cockroaches on the floor of the riad! All to say, we both felt betrayed by the way this riad was advertised, as a 4 -star. Since we were pressed for time and having to choose an accommodation for that same night, our choices were greatly reduced, leading us to stay in a hotel that was vastly more expensive than anticipated and far from the bustling city centre we were looking forward to. Highly encourage you to look anywhere else but this place as it will disappoint!
Monique
Stayed 4 nights in May 2024