2/10 糟糕
Michael
与家人出行
2024年05月14日
不满意：住宿条件和设施，服务设施
If you're a family, this is not the hotel for you. We requested not to be placed in the attic. We even had the email request translated into Turkish so no errors could be made. Yes we got the attic room. NO AIRCON. Even though it clearly states in the Expedia advert that aircon is included. Although we arrived in Turkey at 10.30pm after travelling for 48 hours from Australia. I still went back to reception and explained we couldn't stay in that room. They put is into 2 different rooms. We had to pay another 810 TL for this privilege. There were no lights in the hallways. The rooms were like walking into a crime scene, there was blood splatter on the wall, bedcover. The card reader was hanging off the wall with wires exposed. The shower head was broken and chipped. The water kept going from hot to cold and just trickled out. There was mould in the shower and on the ceiling. And i havent even mentioned the grime and filfth yet because that was secondary to how unsafe it was. I spoke to the reception staff and asked if I found different accommodation could i have a refund. Yes! Well i found different accommodation but the have refused to refund. Expedia have said they have not answered any of their requests.
Michael
2024 年 5 月入住 9 晚