评分基于 976 条真实点评
2.8 客房清洁度
3.2 服务和员工
3.1 客房舒适度
2.8 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2023年12月18日 发布在：Expedia
酒店管理层的评论
2024年1月11日，回复：酒店管理层 Toni-Ann RediResponse Specialist
Hello Zirong,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see your 2/5 scoring and would love for you to consider adding comments to your survey in the future, to let us know where we let you down in order to improve our service and its quality.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management
用户：真实旅客
发布日期：2021年12月22日 发布在：Expedia
Clean and quiet
酒店管理层的评论
2022年2月8日，回复：酒店管理层 Management
We are glad you enjoyed your stay. We look forward to seeing you again soon. Thank you for feedback.
用户：真实旅客
发布日期：2021年11月9日 发布在：Expedia
Everything good
酒店管理层的评论
2021年12月9日，回复：酒店管理层 Management
Thank you! Glad you enjoyed your stay.
用户：真实旅客
发布日期：2019年11月18日 发布在：Hotels
門鎖壞了多試幾次會成功
空間充滿類似煙味但好像又不是
地板沒有很乾淨
浴室還可以
隔音有點差
酒店管理层的评论
2019年12月24日，回复：酒店管理层 Tristain- GM
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
用户：真实旅客
发布日期：2018年8月11日 发布在：Hotels
酒店管理层的评论
2018年8月22日，回复：酒店管理层 Manager
I am glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. We hope to welcome you back to the hotel in the near future.
用户：真实旅客
发布日期：2024年6月1日 发布在：Expedia
The room smells weed for a nonsmoking room. Sink has full of shaved hair, showertub has full of hair, the towel has a hair in it. Table was burnt, toilet seat was burnt by cigarette, stove was full of rust, the bed looks dirty, floor is sticky. No remote for the TV. No trash inside or outside the room and facility. It feels unsafe. No breakfast. I am traumatized in this place and I will never check in any Red Roof Hotel. It has been neglected by the management and lack of city inspection. This place is a health hazard. I would rather sleep in my car than staying in this place. I have photos showing evidences of all the details that I have mentioned are true based in my observations and experience in good faith.
用户：真实旅客
发布日期：2024年5月28日 发布在：Expedia
Terrible experience! Would not recommend!
酒店管理层的评论
2024年5月28日，回复：酒店管理层 HTS
Thank you for taking the time to let us know how your stay was. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ.I will make sure to share your comments with the rest of our team so we may improve.
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
The dirtiest room I’ve ever had to stay in. I had to go shopping for cleaning supplies because the room was dirty and the bathroom smelled like pee. No towels,soap, or toilet paper. Bad lack of maintenance
酒店管理层的评论
2024年5月29日，回复：酒店管理层 LaTunde RediResponse Specialist
Dear Jose,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the room, the odor you encountered within the bathroom and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so it's disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,LaTundeRed Roof Management RediResponse Specialist
用户：真实旅客
发布日期：2024年5月24日 发布在：Expedia
Average room, friendly staff.
酒店管理层的评论
2024年5月26日，回复：酒店管理层 Dannielle Rediresponse Specialist
Dear Joy,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the friendly staff and decent room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
用户：真实旅客
发布日期：2024年5月22日 发布在：Expedia
This place was actually a lot better than I thought I was going to walk into. The only problem I had was I booked with a certain company online and they messed a lot up for me and I still haven't gotten a return call from the booking people or anything.
酒店管理层的评论
2024年5月24日，回复：酒店管理层 LaTunde RediResponse Specialist
Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ. We value you as our guest and welcome your 3/5 score. At Red Roof, we are happy to know that your visit with us exceed your expectations. However, it's disheartened to know that you had issues with your booking source. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
