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Reviews of The Heritage Hotel Manila

4 out of 5
The Heritage Hotel Manila
Roxas Boulevard, Corner Of Edsa, Pasay, Manila

Reviews

8.8

Excellent

Rating 10 - Excellent. 958 out of 1656 reviews" "
Rating 8 - Good. 448 out of 1656 reviews" "
Rating 6 - Okay. 162 out of 1656 reviews" "
Rating 4 - Poor. 46 out of 1656 reviews" "
Rating 2 - Terrible. 42 out of 1656 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Philip

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is outstanding. Thanks for your good workers. Always helpful and nice.
Stayed 4 nights in May 2024
Response from Farid on May 20, 2024
Dear Philip,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice. They were very pleasant. Housekeeping crew was very pleasanthat also.
Stayed 6 nights in May 2024
Response from Farid on May 20, 2024
Dear Lloyd,Thank you for making us your choice of accommodation and for taking the time to write us a review. Reading about your positive experience at The Heritage Hotel Manila is a pleasure. And thank you for the 5-star rating!We look forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

8/10 Good

David

Traveled with partner
Liked: Staff & service, amenities
The hotel itself is iconic. It's dated, but lovely. It had pretty decent food, although very pricey. The food prices seem to be equivalent to Canadian pricing on many meals, with some exceptions. We felt like kings and queens by the staff, honestly. The one thing that I really think could use some maintenance is the 2nd floor lobby that was leaking condensation from the vents o to the moldy-smelling carpet. This was our 2nd visit to the hotel with a 2 week period. Our first room had carpet that wreaked of smelly feet and mold. The 2nd room we had 2 weeks later was fine. So, my suggestion is that if your room smells, just say something to the front desk and get a new room. I didn't do that and regretted it.
Stayed 2 nights in May 2024
Response from Farid on May 20, 2024
Dear David,Thank you for sharing a review.Please allow me to apologize for any inconvenience. I shared your comments with my Housekeeping and Engineering Teams for their immediate rectification.The 4 star rating is greatly appreciated! We look forward to your next visit!Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Alma B

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Farid on May 20, 2024
Dear Alma,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Farid on May 20, 2024
Dear Patrick,Thank you for leaving our business with a 5 star rating!We hope that your next visit will be as positive!Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

6/10 Okay

Craig, Carlisle

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Pool was not open and did not work
Stayed 3 nights in May 2024
Response from Farid on May 16, 2024
Dear Craig,Thank you for taking the time to send us a review following your recent stay with us.I wish to apologize for any inconvenience. Our pool is undergoing maintenance all for a better, more exciting experience for our guests. We hope you can come back and by then our pool would be ready.Sincerely,FARID SHOUCAIRGeneral ManagerThe Heritage Hotel Manila

8/10 Good

Susan

Friendly staff good location close to airport and shops
Stayed 1 night in May 2024
Response from Farid on May 16, 2024
Dear Susan,Thank you for leaving our business with a 4 star rating.We hope to make your next visit just as positive.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

8/10 Good

Grace

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were superb - very friendly and helpful. They will guide and advise you how to be safe when you want to go out and explore the nearby place. The property smells very clean when you enter the lobby area. Only main complaint is you will be charge 250 pesos everytime you want to warm something in the microwave. We were only planning a quick warming up of the soup that we bought (it got cold before we even reached the hotel because it was extremely trafffic at that time). we opted not to use the service as we think 250 pesos is way too much for a 2-3 mins use of their microwave. We have raised this concern during our check out and they said they will look into it as they are not aware about the microwave protocol. Overall, we will definitely still come back and recommend this hotel.
Stayed 4 nights in May 2024
Response from Farid on May 20, 2024
Dear Grace,We sincerely appreciate the comments. And despite the mentioned incident, and I personally apologize (which by the way we are looking into), you gave us a 4 star rating and still will be coming back and for recommendation.We cant thank you enough and we look forward to your next visit!Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Raymon Cyril

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Heritage Hotel is situated in a very central location -- in close proximity to the international/domestic airport terminals, SM Mall of Asia -- and sits at the very heart of the metro. If you want a good location close to mostly all attractions and activities in Metro Manila south, this is your place. The hotel is old but it has its own character and well-complemented by warm in-house and parking staff that is truly an asset to make up for the old but well-maintained facilities.
Stayed 2 nights in May 2024
Response from Farid on May 14, 2024
Dear Raymon,Thank you for the 5 star rating. Positive reviews like these keep us motivated to always strive for excellence. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Divina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was a bit outdated but the service was excellent.
Stayed 2 nights in May 2024
Response from Farid on May 14, 2024
Dear Divina,Thank you for the 5 star rating. Positive reviews like these keep us motivated to always strive for excellence. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

6/10 Okay

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Farid on May 14, 2024
Dear Christina,Thank you for the 3 star rating. Positive reviews like these keep us motivated to always strive for excellence. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access for everything.
Stayed 2 nights in Feb 2024
Response from Farid on May 12, 2024
Dear Maria,We are happy to host you at our hotel recently! We appreciate you taking the time to reach out to us with your review regarding your recent stay.We are delighted with your rating and comments - thank you very much. It feels great to know that our staff and service left a positive impression on you. This continues to confirm that we have delivered the excellent service that Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and everyone were great
Stayed 2 nights in May 2024
Response from Farid on May 12, 2024
Dear James,We are happy to host you at our hotel recently! We appreciate you taking the time to reach out to us with your review regarding your recent stay.We are delighted with your rating and comments - thank you very much. It feels great to know that our staff and service left a positive impression on you. This continues to confirm that we have delivered the excellent service that Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in May 2024
Response from Farid on May 12, 2024
Dear James,Thank you for the 4 star rating!We hope that your next visit will be as positive!Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

8/10 Good

Evelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still classy despite the age of the bldg.
Stayed 2 nights in May 2024
Response from Farid on May 12, 2024
Dear Evelyn,We are happy to host you at our hotel recently! We appreciate you taking the time to reach out to us with your review regarding your recent stay.We are delighted with your rating and comments - thank you very much. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

6/10 Okay

merlina

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Overall it wasnt bad but room and a.c need updating. It is not a great value but average for the manila area. Good location but not the safest.
Stayed 2 nights in May 2024
Response from Farid on May 9, 2024
Dear Merlina,Thank you for leaving our business with a 3-Star Rating! This is sincerely appreciated.You will be pleased to know that our guest rooms will undergo refurbishment this year.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

2/10 Terrible

STEVEN

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I would never go back there, it was so Run down and a Smell in the Air when The wife and I walked in.. There was Problems Getting ice . Unsafe Grounds Very Slippery Floors. The TV was Horrible …. Slow Reponce on getting anything…. They Charge For Everything …..
Stayed 2 nights in May 2024
Response from Farid on May 8, 2024
Dear Steven,I want to thank you for taking the time to write us a review. It is surely a matter of concern for us to know that your stay did not match up to the quality that we strive to offer to our guests at all times. While we do regret the inconvenience caused to you and express our sincere apologies for the same, we assure you that we’ll look into all the comments you raised and do the needful. We hope to be able to match up to your expectations in the future! Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

CLEMENTE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport and staff are very couteous and accommodating.
Stayed 1 night in May 2024
Response from Farid on May 7, 2024
Dear Clemente,We are happy to host you at our hotel recently! We appreciate you taking the time to reach out to us with your review regarding your recent stay.We are delighted with your rating and comments - thank you very much. It feels great to know that our staff and service left a positive impression on you. This continues to confirm that we have delivered the excellent service that Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

2/10 Terrible

Sandy

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were suppose to stay for 3 nights but decided that it was not a good fit for our family. Dining options were expensive as well as drinks. Area outside was not close to any stores or outside food. When asking how safe the area outside was, staff gave me a weird look and said to make sure we keep our belongings with us. Room was dark, carpet was stained, toilet barely flushed, shower wasn’t good. Overall, we would never stay here again. Oh, casino is only foreigners. My husband has an American green card but has a Filipino passport, they did not allow him to go in.
Stayed 3 nights in May 2024
Response from Farid on May 8, 2024
Dear Sandy,Thank you for bringing your concerns to our attention. I am truly sorry to hear about the issues you've encountered with some of the amenities in your room. Please accept our sincerest apologies for any inconvenience this has caused.I have shared your review with my team and they are working diligently to resolve these promptly. Also, you will be pleased to know that our guest rooms will undergo refurbishment this year.Sandy, once again, I apologize for the issues. And I hope we can have another opportunity to welcome you back and better serve you.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Rene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great from beginning to end! Thank you to the friendly staff!
Stayed 1 night in May 2024
Response from Farid on May 8, 2024
Dear Rene,We are very thankful for choosing to stay at The Heritage Hotel Manila. It was our pleasure to have you as our guest, and we are thrilled to know that you had a positive experience. Should your travels bring you back to Manila, we would be honored to have you as our guest again. Our doors are always open to provide you with another memorable stay. We value your patronage and look forward to welcoming you back soon.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

jorge

Safe
Stayed 4 nights in May 2024
Response from Farid on May 6, 2024
Dear Jorge,Thank you for leaving our business with a 5 star rating.We hope to make your next visit just as positive.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Josie

Liked: Staff & service
Stayed 1 night in May 2024
Response from Farid on May 7, 2024
Dear Josie,Thank you for the 5 star rating. Positive reviews like these keep us motivated to always strive for excellence. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Close to all commercial area
Stayed 2 nights in Apr 2024
Response from Farid on May 6, 2024
Dear Ernesto,Your kind words truly made our day!We are thrilled to hear that you had such a positive experience during your stay at The Heritage Hotel Manila. Our team works tirelessly to create a comfortable and memorable experience for all our guests, and your feedback reaffirms that we are on the right track.We truly appreciate your support and look forward to the opportunity of welcoming you back in the future.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Rene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone is great here! Thank you for the hospitality!
Stayed 1 night in May 2024
Response from Farid on May 5, 2024
Dear Rene,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Macoy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice quite.hotel
Stayed 2 nights in Apr 2024
Response from Farid on May 5, 2024
Dear Macoy,We are truly grateful with the review rating you posted for us. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

8/10 Good

Len B

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Heritage was very welcoming. Great staff! So friendly. I would definitely stay here again!
Stayed 10 nights in Apr 2024
Response from Farid on May 5, 2024
Dear Len,We are truly grateful with the review rating you posted for us. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great first impression of my first time in the Philippines
Stayed 3 nights in May 2024
Response from Farid on May 5, 2024
Dear Peter,We are truly grateful with the review rating you posted for us. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

8/10 Good

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Farid on May 5, 2024
Dear Lorna,We are truly grateful with the review rating you posted for us. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Scott

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Farid on May 5, 2024
Dear Scott,We are truly grateful with the review rating you posted for us. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff is always friendly and helpful that’s why I always stay there when in Manila
Stayed 1 night in May 2024
Response from Farid on May 5, 2024
Dear Scott,We are truly grateful with the review rating you posted for us. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
I always enjoy staying at your hotel - pleasant staff, nice hotel and excellent service
Stayed 1 night in May 2024
Response from Farid on May 2, 2024
Dear Sharon,We are writing to express our sincere gratitude for choosing to stay at The Heritage Hotel Manila. It was our pleasure to have you as our guest, and we are thrilled to know that you had a positive experience. Should your travels bring you back to Manila, we would be honored to have you as our guest again. Our doors are always open to provide you with another memorable stay.Thank you once again for choosing The Heritage Hotel Manila. We value your patronage and look forward to welcoming you back soon.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

KELLY

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff!
Stayed 1 night in Apr 2024
Response from Farid on May 2, 2024
Dear Kelly,We are writing to express our sincere gratitude for choosing to stay at The Heritage Hotel Manila. It was our pleasure to have you as our guest, and we are thrilled to know that you had a positive experience. Should your travels bring you back to Manila, we would be honored to have you as our guest again. Our doors are always open to provide you with another memorable stay.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

8/10 Good

Marivic

Stayed 1 night in Apr 2024
Response from Farid on May 21, 2024
Dear Marivic,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating - thank you very much. Looking forward to your next visit! Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

10/10 Excellent

Remegia

Traveled with partner
Liked: Property conditions & facilities
The bathrooms need improvement! Sorry 😕
Stayed 2 nights in Apr 2024
Response from Farid on May 1, 2024
Dear Remegia, We wanted to take a moment to express our heartfelt gratitude for the 5-star rating you left for us. On another note, you will be pleased to know that our guest rooms will undergo refurbishment this year.Once more, thank you for your generous rating We truly appreciate your support and look forward to the opportunity of welcoming you back in the future.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

8/10 Good

Manuel

Traveled with group
Liked: Cleanliness, property conditions & facilities
Location andrestful
Stayed 1 night in Apr 2024
Response from Farid on Apr 30, 2024
Dear Manuel,We are very thankful for choosing to stay at The Heritage Hotel Manila. It was our pleasure to have you as our guest, and we are thrilled to know that you had a positive experience. Should your travels bring you back to Manila, we would be honored to have you as our guest again. Our doors are always open to provide you with another memorable stay. We value your patronage and look forward to welcoming you back soon.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Anthony, Weno Chuuk

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerks very friendly
Stayed 3 nights in Apr 2024
Response from Farid on Apr 29, 2024
Dear Anthony,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Love the buffet friendliness of the staff
Stayed 2 nights in Apr 2024
Response from Farid on Apr 29, 2024
Dear Aurora,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are helpful and food are good
Stayed 2 nights in Apr 2024
Response from Farid on Apr 29, 2024
Dear Aurora,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating and comments - thank you very much. Looking forward to your next visit! Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

8/10 Good

Michael P.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property clean and in good condition
Stayed 2 nights in Apr 2024
Response from Farid on Apr 29, 2024
Dear Michael,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating and comments - thank you very much. Looking forward to your next visit! Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

6/10 Okay

HILARIO

Liked: Cleanliness, staff & service, amenities
Air conditioning can be better
Stayed 1 night in Apr 2024
Response from Farid on Apr 28, 2024
Dear Hilario,I want to thank you for making us your choice of accommodation and for taking the time to write us a review. And thank you for the 3-star rating!Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

LADY MAY

Stayed 2 nights in Apr 2024
Response from Farid on May 19, 2024
Dear May,Thank you for the 5 star rating. Positive reviews like these keep us motivated to always strive for excellence. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

ali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Farid on Apr 28, 2024
Dear Ali,I want to thank you for making us your choice of accommodation and for taking the time to write us a review. And thank you for the 5-star rating!Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Froilan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitable and friendly staff from start to finish. Facility is clean and awesome quality customer service provided. Thank you.
Stayed 1 night in Apr 2024
Response from Farid on Apr 22, 2024
Dear Froilan,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

8/10 Good

James

Stayed 1 night in Apr 2024
Response from Farid on May 12, 2024
Dear James,Thank you for leaving our business with a 4 star rating!We look forward to your next visit!Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Clinton, Santa Rita GU

Convenient to Mall of Asia
Stayed 1 night in Apr 2024
Response from Farid on Apr 21, 2024
Dear Clinton,Thank you for the 5 star rating. Positive reviews like these keep us motivated to always strive for excellence. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Randy

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Farid on Apr 21, 2024
Dear Randy,Thank you for the 5 star rating. Positive reviews like these keep us motivated to always strive for excellence. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

6/10 Okay

imee

Traveled with family and small children
It is far from the convenient stores and restau
Stayed 2 nights in Mar 2024
Response from Farid on Apr 20, 2024
Dear Imee,Thank you for leaving our business with a 3 star rating!We look forward to your next visit.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Ban, GARDEN GROVE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly
Stayed 3 nights in Apr 2024
Response from Farid on Apr 18, 2024
Dear Ban,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating- thank you very much. This confirms that we have delivered the excellent service Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

10/10 Excellent

elmer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Farid on Apr 18, 2024
Dear Elmer,Thank you for the 5 star rating. Positive reviews like these keep us motivated to always strive for excellence. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

6/10 Okay

Rechel

Stayed 1 night in Apr 2024
Response from Farid on Apr 18, 2024
Dear Rechel,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating- thank you very much. This confirms that we have delivered the excellent service Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila