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Reviews of Sofitel Philippine Plaza Manila

5 out of 5
Sofitel Philippine Plaza Manila
CCP Complex, Roxas Boulevard, Pasay, Manila

Reviews

8.4

Very Good

Rating 10 - Excellent. 526 out of 1006 reviews" "
Rating 8 - Good. 239 out of 1006 reviews" "
Rating 6 - Okay. 125 out of 1006 reviews" "
Rating 4 - Poor. 57 out of 1006 reviews" "
Rating 2 - Terrible. 59 out of 1006 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Earl

Disliked: Amenities
The property at one time or another was operating i-2 elevators out of a total of 6. The property is closing at the end of June for remodeling/possible sale. As a result the staff wasn't motivated to properly accommodate guests. Just wish Expedia knew about the situation in advance
Stayed 5 nights in May 2024

6/10 Okay

Rommel Dela

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s disappointing that the pool closes at 7pm on a very hot weather. It should at least be extended until 9pm to utilise the pool bar as well.
Stayed 1 night in Apr 2024
Response from Nina Noveno, Guest Experience Manager on May 9, 2024
Dear Rommel,Thank you for your feedback regarding your recent stay with us. Your input is valuable to us and will be shared with the relevant team for consideration. We aim to provide a comfortable and enjoyable stay for all our guests and will take your comments into account for future improvements. Kind regards,

10/10 Excellent

Benedicto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in Manila yet tThd greeters,beauthe most affordable. Thank you so much for making it accessible to the middle class. No wonder there are a stream of guests continuing all hours of the day. The greeters beautiful in their splendor Filipina dresses make guests feel at home. Two places, a restaurant brimming with a cornucopia the most scrumptious Philippine delicacies, band strategically situated Ina magnificent circular stairway playing soft and easy-listening music was add a Deja Vu to the local Filipino guests. A snack place provided a familiar place for those who favor light c snacks .Thanks for a most wonderful place. benmanzano@gmail.com, photographer, writer, freelance reporter.
Stayed 3 nights in Mar 2024

10/10 Excellent

Allen, San Antonio

Traveled with family and small children, Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For an older Plaza this place is a work of aet, great stadf and best room service memu in Manilla
Stayed 2 nights in Apr 2024

10/10 Excellent

Agnes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and quiet accomodation. The building is a bit old but very clean. But the main reason im coming back is that, Sofitel takes extra steps to help stray furry friends who need help. They provide a second chance for street felines to be rescue and adopted. This hotel is truly commendable.
Stayed 2 nights in Apr 2024

8/10 Good

Insiyah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Gonzalito

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good and excellent. No complains
Stayed 1 night in May 2024

4/10 Poor

Rosemay

Disliked: Cleanliness, staff & service, property conditions & facilities
Elevator so slow, we waited 15 minutes to be able to ride. Lights in the room so dim and the furnitures kind old
Stayed 2 nights in Apr 2024

2/10 Terrible

MARLON

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The decor and rooms are not well maintained. The elevator takes FOREVER. Not close to a 5 star hotel
Stayed 2 nights in Apr 2024
Response from Nina Noveno, Guest Experience Manager on May 2, 2024
Dear Marlon, Thank you for sharing your feedback. Rest assured that we have measures in place to address these issues and we are constantly working to improve efficiency. We appreciate your comments as they help us enhance our services.Kind regards,

8/10 Good

Mary Joy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the food at Spiral.
Stayed 2 nights in Apr 2024
Response from Nina Noveno, Guest Experience Manager on May 2, 2024
Dear Mary Joy, Thank you for taking the time to review your dining experience at Spiral. We are delighted to hear that you enjoyed the food during your visit. Your positive feedback will be shared with our culinary team, serving as an encouragement to maintain the high standards we strive for. We look forward to welcoming you back for another exceptional dining experience. Kind regards,

10/10 Excellent

Ma Regina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very polite and friendly. The unit is neat and clean. I will stay here again next time I will visit the Philippines.
Stayed 2 nights in Apr 2024
Response from Dey Medina, Quality Officer on May 3, 2024
Dear Ma Regina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

2/10 Terrible

Vivian

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
hotels looks very old compared to the hotels in city of dreams. They ask for 5000 pesos a night for deposit. Way too much. Will never stay in this hotel again and will not recommend hotel to any of my friends
Stayed 2 nights in Apr 2024
Response from Nina Noveno, Guest Experience Manager on Apr 29, 2024
Dear Vivian, Thank you for taking the time to share your feedback. We appreciate your comments and rest assured that we are continuously working on refurbishing our rooms to provide a better experience for our guests. We ensure you that the deposit amount we required are in line with industry standards. We hope to have the opportunity to welcome you back in the future. Kind regards,

10/10 Excellent

Amelia

Stayed 2 nights in Apr 2024

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sofitel was amazing. So many things to do just within the hotel. Will definitely be coming back.
Stayed 2 nights in Apr 2024
Response from Dey Medina, Quality Officer on Apr 24, 2024
Dear Victoria,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Ireneo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is very accessible and a lot space to walk around. Plenty of eating options very nice swimming pool. Overlooking Manila de Bay. However place a bit old and lack of modern ref and coffee maker.
Stayed 3 nights in Apr 2024
Response from Dey Medina, Quality Officer on Apr 24, 2024
Dear Ireneo,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Thomas Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What else can I say about Sofitel except 'awesome!'. Sofitel is a 5-star hotel in the Philippines capital, and is second to none in the city. From the national-dressed greeters/customer assistants to the unparalleled selection of foods in their 'Spiral' banquet hall, guests rightly feel like royalty upon first entry into this marvelous hotel!
Stayed 1 night in Apr 2024
Response from Dey Medina, Quality Officer on Apr 24, 2024
Dear Thomas Charles,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

8/10 Good

May

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Love the place the pool too
Stayed 1 night in Apr 2024
Response from Dey Medina, Quality Officer on Apr 22, 2024
Dear May,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

celda

Stayed 3 nights in Apr 2024

10/10 Excellent

celda

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice lobby but needed more lightings it’s to dark
Stayed 4 nights in Apr 2024
Response from Dey Medina, Quality Officer on Apr 22, 2024
Dear Celda,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Dey MedinaQuality Officer

10/10 Excellent

RIGO

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Dey Medina, Quality Officer on Apr 22, 2024
Dear RIGO,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

6/10 Okay

Sheree Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities
We stayed for 4 days and 3 nights before flying back to our home country, the hotel resort is big although old. the room we got smelt muggy. hotel is close to Mall of Asia and they provide free shuttle service which was convenient for us. the restaurants are pretty pricey but we were able to order thru grab. we had breakfast buffet and also availed the promotional rate for dinner. staff are friendly. overall ambiance is great.
Stayed 3 nights in Apr 2024
Response from Dey Medina, Quality Officer on Apr 22, 2024
Dear Sheree Ann,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Dey MedinaQuality Officer

4/10 Poor

Lyka

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed in this hotel several times and for some reason there’s always something even during my previous stays. I remember getting the same spot “roof view” than POOL VIEW! They really should clear that description it is very misleading!! Again this time, same thing again, booked pool view then I got the same roof view LoL Not only that, I was very disappointed that the room 867 with a “pool view” was only facing the roof of the building but also stinked like mold! As if the room wasn’t touched in weeks!! It is not healthy sleeping in a mold-smelly room!! Mold is bad for one’s health! I had to open the windows just to eliminate the smell. I checked in very late around 10pm so I didn’t have the energy to even bother asking to change rooms! I was exhausted and I just wanted to sleep. They said they upgraded me but I would’ve probably prefered whatever my original room rather than 867. The staffs in this hotel are their gem!
Stayed 1 night in Apr 2024
Response from Dey Medina, Quality Officer on Apr 18, 2024
Dear Lyka,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sofitel hotel is my favorite resort in Manila. The food, staff, cleanliness, view from room and location is perfect for me. This is my third time there. If you want a nice memorable stay, this is the place to go. Sir Michael.
Stayed 3 nights in Apr 2024
Response from Dey Medina, Quality Officer on Apr 18, 2024
Dear Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly and helful..very kind
Stayed 1 night in Apr 2024
Response from Dey Medina, Quality Officer on Apr 15, 2024
Dear Lorna,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

6/10 Okay

Merlinda

Stayed 1 night in Apr 2024
Response from Dey Medina, Quality Officer on May 3, 2024
Dear Merlinda,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Tina

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Dey Medina, Quality Officer on Apr 15, 2024
Dear Tina,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

William

Stayed 2 nights in Mar 2024
Response from Dey Medina, Quality Officer on May 3, 2024
Dear William,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

6/10 Okay

Eleanor

The room smelled musty or it may be the cleaning solution .
Stayed 1 night in Apr 2024
Response from Nina Noveno, Guest Experience Manager on Apr 11, 2024
Dear Eleanor, Thank you for your feedback regarding your recent stay with us. Rest assured that we take measures to address such issues promptly. Our refurbishment program ensures that our rooms are continuously improved for a better guest experience. We appreciate you sharing your concerns, and we hope to welcome you back again. Kind regards,

8/10 Good

Tien

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Dey Medina, Quality Officer on Apr 11, 2024
Dear Tien,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Jannice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Dey Medina, Quality Officer on Apr 11, 2024
Dear Jannice,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice though a bit of mildew in the shower. No working fan in the bathroom which would have helped keep it more dry and reduce mildew. Aside from that the hotel was fantastic. Very nice area, beautiful interiors and the breakfast buffet is arguably the best in the country
Stayed 3 nights in Apr 2024
Response from Dey Medina, Quality Officer on Apr 5, 2024
Dear Samuel,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Rommel Napoleon, Pittsburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended!!!
Stayed 1 night in Apr 2024
Response from Dey Medina, Quality Officer on Apr 4, 2024
Dear Rommel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

8/10 Good

SOHAIL

Liked: Cleanliness
Liked the personal involved in the hotel in every department.very friendly and hospitable Concierge was extremely helpful Did not like the untrained security person at the drive to the hotel entrance who would always ask for room number publicly as you drove up Reported to Mngt several time
Stayed 4 nights in Mar 2024
Response from Dey Medina, Quality Officer on Apr 5, 2024
Dear SOHAIL,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Dey MedinaQuality Officer

4/10 Poor

Herbie

Liked: Cleanliness, staff & service
rooms are dated there are a lot better rooms with in the price range.
Stayed 2 nights in Mar 2024
Response from Nina Noveno, Guest Experience Manager on Mar 30, 2024
Dear Herbie,Thank you for sharing your feedback with us regarding your recent visit. In light to this, refurbishments of our rooms is underway. It is our hope that you will give us another opportunity to serve you better in the future.Kind regards,

6/10 Okay

Cielo

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Dey Medina, Quality Officer on Apr 11, 2024
Dear Cielo,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

8/10 Good

William

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautiful with nice on-site restaurants, especially Spirals and Snaps Sport Bar. Staff at Snaps and Pool side were great, personable and attentive. Doorman all helpful, especially Bill who assisted with transportation and recommendation places. Property doesn't have to many other restaurants nearby to walk to. Dislikes are water was disrupted for 2 days. Second day was over 6 hours with no water for Shower/toilet/drinking. Hotel should have provided more of their drinking water while service was out. Just allot of sorry's for 2 days. Room keys had to be fixed as they deactivated every day. Allot of getting to room and key didn't work,. Elevators took long wait times with volume of people for several days. Had to use the staff/service elevator a couple times that staff was running because of this. Had to extend the stay by one day since airline changed. Front desk could have easily done this; but instead told me to make a reservation for another additional day and then had to recheck back in again. This is a simple function to extend the stay if rooms are available that can be done fast by them, especially to stay longer in the same room.
Stayed 2 nights in Mar 2024
Response from Dey Medina, Quality Officer on Apr 5, 2024
Dear William,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dey Medina, Quality Officer on Apr 4, 2024
Dear Ellen,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

8/10 Good

Gary

Traveled with partner
Thought that the dinner buffet was good but over priced for what you get
Stayed 2 nights in Mar 2024
Response from Dey Medina, Quality Officer on Apr 4, 2024
Dear Gary,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and elegant hotel. Attentive staff. Great pool.
Stayed 1 night in Mar 2024
Response from Dey Medina, Quality Officer on Apr 4, 2024
Dear Billy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Terry

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The flowers in the lobby are unbelievable and the breakfast is the best i have ever experienced.
Stayed 1 night in Mar 2024
Response from Dey Medina, Quality Officer on Mar 20, 2024
Dear Terry,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

6/10 Okay

Alexis, Woodland Hills

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sofitel, it’s time to upgrade the rooms, property & check for mold. Not pleased. If it wasn’t for the friendly and helpful staff , I would have left.
Stayed 4 nights in Mar 2024
Response from Dey Medina, Quality Officer on Mar 18, 2024
Dear Alexis,Thank you for taking the time to share your feedback. Rest assured that we will have our rooms scheduled to be refurbished in the near future. We hope to welcome you back to our hotel very soon!Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is amazing. The hotel staff are amazing. For the price I would stay there again.
Stayed 11 nights in Feb 2024
Response from Dey Medina, Quality Officer on Mar 18, 2024
Dear Brian,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dey Medina, Quality Officer on Mar 18, 2024
Dear Lloyd,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Clarita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful and accommodating.
Stayed 2 nights in Mar 2024
Response from Dey Medina, Quality Officer on Mar 15, 2024
Dear Clarita,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

8/10 Good

Geraldine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ambience and the restaurant ms. Although the downside of this Sofitel is that they are always expressing their disappointment when they see that I booked at Expedia! They don’t like that their guests books for third party! I think you should deal and resolve this issue with some hotels. They do benefit from your company anyways and so they should treat your clients the same as those who booked with them directly. Discrimination shouldn’t happen since third party vendors benefits them too. Other than that, my stay went well.
Stayed 1 night in Mar 2024
Response from Dey Medina, Quality Officer on Mar 15, 2024
Dear Geraldine,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Zoraida M.

Stayed 4 nights in Feb 2024
Response from Dey Medina, Quality Officer on Apr 4, 2024
Dear Zoraida M,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Teofilo

Stayed 2 nights in Mar 2024
Response from Dey Medina, Quality Officer on Apr 4, 2024
Dear Teofilo,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Zoraida M.

The staff are very courteous and professional,they give service with a smile .
Stayed 2 nights in Mar 2024
Response from Dey Medina, Quality Officer on Mar 15, 2024
Dear Zoraida M.,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Gary

Liked: Amenities
Very slow elevator
Stayed 2 nights in Mar 2024
Response from Dey Medina, Quality Officer on Mar 12, 2024
Dear Gary,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Josephine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Dey Medina, Quality Officer on Mar 12, 2024
Dear Josephine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer