评分基于 598 条真实点评
4.9 客房清洁度
4.8 服务和员工
4.8 客房舒适度
4.8 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
地點方便
发布日期：2017年4月19日 发布在：Hotels距離Opera站很近，附近又很多食肆選擇，非常方便！
用户：真实旅客
Very nice hotel, strongly recommend
发布日期：2016年12月23日 发布在：HotelsThe hotel was just redecorated and reopens 8 days before we checked in. The lobby, restaurant, rooms are very modern and comfortable. Hotel staff are nice and very helpful. Lots of choices for breakfast and presentation is amazing. Strongly recommend this hotel.
用户：Chuen
Well location
发布日期：2016年12月22日 发布在：Hotelswell location.
用户：真实旅客
发布日期：2024年5月17日 发布在：Expedia
用户：真实旅客
发布日期：2024年4月7日 发布在：Expedia
用户：真实旅客
发布日期：2024年3月29日 发布在：Expedia
用户：真实旅客
发布日期：2024年3月28日 发布在：Expedia
One of the best hotels I have ever stayed at!
Great service, comfortable, beautiful and wonderfully located. Will return in 2025 and will stay here again.
酒店管理层的评论
2024年4月1日，回复：酒店管理层 María Fdez. de Valderrama Voice of Customer Coord
Dear Ms. Maria, Greetings from Palacio de los Duques, a Gran Meliá Hotel!We appreciate your feedback regarding your recent experience.It is a delight to know that our dedication to a life well-lived resonated with you through our attentive service and the sumptuous comfort of our rooms. Your appreciation of our hotel's blend of historical architecture and avant-garde design, nestled in the heart of Old Madrid, is deeply valued. We are thrilled that our location provided the perfect backdrop for your stay, surrounded by Madrid's rich cultural tapestry and iconic luxury landmarks. Rest assured, our commitment to creating exceptional experiences and providing intuitive personal service remains unwavering.We look forward to the pleasure of welcoming you back. Many thanks again,María Fdez. de ValderramaVoice of Customer Coordinator
用户：真实旅客
发布日期：2024年3月27日 发布在：Expedia
The hotel was beautiful. Staff were friendly and very helpful
酒店管理层的评论
2024年4月1日，回复：酒店管理层 María Fdez. de Valderrama
Voice of Customer Coord
Dear Ms. Jacqueline, Greetings from Palacio de los Duques, a Gran Meliá Hotel!Many thanks for your review of your recent visit.We are delighted to hear that you found our hotel beautiful and our staff friendly and helpful. Your appreciation for the cleanliness of our rooms and the condition of our hotel echoes our dedication to a life well-lived, where every detail is crafted with elegance and care. It is heartening to know that our service met your expectations, providing you with the signature warmth and style that we at Gran Meliá are passionate about.Should there have been any aspect of your stay that did not meet your satisfaction, we sincerely regret the inconvenience and are committed to upholding the highest standards of our historic and architecturally exquisite establishment.We revel in the opportunity to welcome you again, Jacqueline, for another stay that promises the exclusivity and exceptional experiences that define the Gran Meliá legacy.We look forward to the pleasure of welcoming you back. Many thanks again,María Fdez. de ValderramaVoice of Customer Coordinator
用户：真实旅客
发布日期：2024年3月25日 发布在：Expedia
Really beautiful hotel. Everything was great. Room, facilities, breakfast, patio, roof top etc etc. They will take great care of you and not nickel and dime you along the way. We highly recommend.
酒店管理层的评论
2024年3月26日，回复：酒店管理层 María Fdez. de Valderrama
Voice of Customer Coord
Dear Mr. Paul,Greetings from Palacio de los Duques, a Gran Meliá Hotel!We appreciate your feedback regarding your recent experience.We are truly delighted to hear that you appreciated the beauty and comprehensive offerings of our establishment, from the sumptuous rooms to the state-of-the-art facilities. Your commendation of our breakfast, patio, and rooftop is a testament to our dedication to a life well-lived, where simple pleasures and elegance are woven into every detail. It is heartwarming to learn that our team's personalized service contributed to a memorable stay, ensuring that your time with us was free from undue concern over the little things.We would be delighted to welcome you back on another occasion.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator
用户：真实旅客 来自：Miami
发布日期：2024年3月20日 发布在：Expedia
The service was exceptional at all times. Very beautiful property. Beds were phenomenal. Food and drinks were also great quality.
酒店管理层的评论
2024年3月21日，回复：酒店管理层 María Fdez. de Valderrama
Voice of Customer Coord
Dear Ms. Patricia, Greetings from Palacio de los Duques, a Gran Meliá Hotel!We always welcome feedback from our guests and appreciate you taking the time to share your thoughts.We are thrilled to hear that our service met your expectations, consistently delivering the exceptional experiences we strive for. The allure of our property is indeed accentuated by its historical elegance, and we are delighted that you appreciated its beauty. Your commendation of our sumptuous beds is particularly gratifying, as we aim to provide unparalleled rest and comfort through our luxurious Egyptian cotton linens and a diverse pillow menu. Moreover, we take pride in our state-of-the-art gastronomy, and it is rewarding to know that the quality of our food and drinks contributed positively to your stay.We look forward to the pleasure of welcoming you back. Many thanks again,María Fdez. de ValderramaVoice of Customer Coordinator
