Terrace/patio

Reviews of Bicycle Street Inn and Suites

2.5 out of 5
Bicycle Street Inn and Suites
7416 Main Street, Mackinac Island, MI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 565 out of 743 reviews" "
Rating 8 - Good. 138 out of 743 reviews" "
Rating 6 - Okay. 23 out of 743 reviews" "
Rating 4 - Poor. 7 out of 743 reviews" "
Rating 2 - Terrible. 10 out of 743 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Bicycle Street Inn & Suites Front Desk on May 18, 2024
Thank you for choosing Bicycle Street Inn & Suites, and we look forward to welcoming you back again soon.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location on Mackinac island. Staff have super Room is clean and quiet Would come back
Stayed 1 night in May 2024
Response from General Manager on May 15, 2024
Dear Judy,Thank you for taking the time to provide your kind review of Bicycle Street Inn & Suites and Waterfront Collection. We are thrilled to hear you enjoyed our great location on Mackinac Island, our charming staff, and a clean and quiet room. These are all key ingredients for a relaxing stay, and we are happy to have provided them. Thank you for choosing us, and we look forward to welcoming you back again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Improperly prepared room. No coffee cups. Insufficient seating and lighting.
Stayed 1 night in May 2024
Response from General Manager on May 15, 2024
Dear David,Your five-star rating means the world to us, and we're so happy to know that our prime location was perfect for your needs. Your feedback regarding our accommodations is gratefully received, and we'll be sure to keep all of your comments in mind for the future. Please consider joining us again soon; we're confident that we can deliver an even better stay.

10/10 Excellent

Ida, New York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, and nice. Hot shower, comfortable, 1 minute from pier plus shops and restaurant, lovely room and services. Excellent!
Stayed 2 nights in May 2024
Response from General Manager on May 9, 2024
Dear Ida,Thank you for your glowing review of Bicycle Street Inn & Suites and Waterfront Collection. We sincerely appreciate all your kind compliments. Come back and see us soon!

10/10 Excellent

puneet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. Rooms are very spacious. Located right next to the Sheplers dock . Close to the main market and restaurants
Stayed 2 nights in May 2024
Response from General Manager on May 3, 2024
Dear Puneet,It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests! Receiving recognition for our impeccable accommodations is always appreciated as well. Thank you for your perfect rating, and we hope you return soon!

8/10 Good

Shawn

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Location was great, staff was friendly and accomodating. We would stay again. Invest in a small vending machine (or mini bar with snacks) for hotel guests only.
Stayed 1 night in Apr 2024
Response from General Manager on May 3, 2024
Dear Shawn,Thank you for taking the time to provide your review of Bicycle Street Inn & Suites and Waterfront Collection. Being the most recent to historic Mackinac Island, your recommendation brings joy to our hearts. We are delighted to hear you enjoyed the convenient location and found our staff friendly and accommodating. Your feedback regarding vending machines is appreciated as we look to make future improvements. We look forward to your next stay with us soon!

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our stay and upgrade. We were celebrating our 34th. Anniversary and they left us a bottle of wine and complementary glass. Staff was amazing and very helpful. It was raining and the lady at the front desk loaned me her personal umbrella. I highly recommend. Cindy
Stayed 2 nights in Apr 2024
Response from General Manager on May 1, 2024
Dear Cindy,We are so happy to know that you enjoyed everything about your time with us, including our amazing team members. Thank you so much for the five-star rating and we hope to have the chance to host you again in the future.

10/10 Excellent

BETH

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean,great location.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 7, 2023
We're delighted to hear that you had a fantastic experience during your stay. Our friendly staff takes great pride in maintaining a clean and welcoming atmosphere for our guests, and we're thrilled that you appreciated our central downtown location, which is the newest property in the area and equipped with modern amenities for every guest. We look forward to welcoming you back in the future for another memorable visit!

10/10 Excellent

Erin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great walkable location
The location of the hotel is unbeatable. It is right by Sheplers dock and an easy walk anywhere downtown or to the Grand Hotel. The place was clean, very comfortable and service was great. We had a room overlooking Main Street and it was loud, especially at night when people were drunk and the town was otherwise quiet. I would guess it would be fine if you were planning to be out drinking too or were a heavy sleeper. I think next time I would get a room overlooking the water to avoid the noise. Overall, great experience.
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 2, 2023
Dear Erin,Thank you for the excellent rating of your recent stay at Bicycle Street Inn & Suites and Waterfront Collection. We're glad you had a wonderful visit with us. Our exceptional location in the heart of downtown Mackinac Island, clean and comfortable accommodations, and outstanding service are among the many reasons our guests choose us. It would be our pleasure to host you again, so come back soon!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Keesha

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice !!! Beautiful view.
Stayed 1 night in Oct 2023

10/10 Excellent

alice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 31, 2023
Dear Alice,Thank you for sharing your excellent feedback! We're thrilled our prime location contributed to your wonderful experience. Your praise energizes our team to keep delivering top-tier service and accommodations. We can't wait to welcome you back for another five-star stay at Bicycle Street Inn & Suites and Waterfront Collection!

10/10 Excellent

Tracy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Bicycle Street Inn was perfectly and conveniently located on the Main Street. The staff was kind and polite and the room was clean.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 31, 2023
Dear Tracy,Thanks for your five-star review of Bicycle Street Inn & Suites and Waterfront Collection! We're delighted you found our location convenient and the room spotless. Our team takes pride in being friendly and polite, so your comments are very rewarding. We look forward to your next visit!

6/10 Okay

Philip, Cordova

Stayed 3 nights in Oct 2023

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 27, 2023
Thank you for your rating and for staying with us on your trip to Mackinac Island. We hope to welcome you again soon!

10/10 Excellent

charles

Stayed 1 night in Oct 2023

10/10 Excellent

Jill, Spring Lake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! The bed was so comfortable and the room was very quiet. Had the best nights sleep. We loved the location as well.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 27, 2023
Dear Jill,It was such a pleasure having you as our guest! We work hard to meet expectations like yours, and we’re happy to hear our comfortable accommodations and peaceful atmosphere hit the mark for you. We hope you took full advantage of the fact that we are located right downtown, and we appreciate you mentioning the convenience our location affords our guests to your fellow travelers. Thank you for your wonderful review, and we hope you return soon!

10/10 Excellent

Julia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best choice on the island. Beautiful, clean and exceptional staff. Will definitely stay there again.
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 27, 2023
Dear Julia, We're delighted to hear that you found our inn to be the best choice on the island! Our prime downtown location, coupled with our modern amenities, truly sets the Bicycle Street Inn & Suites and Waterfront Collection apart. Thank you for highlighting our exceptional staff and the cleanliness of our property. We look forward to welcoming you back for another charming and friendly stay.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff and clean, quiet rooms.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 27, 2023
Dear Cheryl,We're delighted you had a five-star experience at Bicycle Street Inn & Suites and Waterfront Collection. It's rewarding to hear our helpful staff and clean, quiet rooms contributed to your satisfaction. Thank you for choosing us, and we look forward to providing you with another great stay in the future.

10/10 Excellent

Casey

Stayed 2 nights in Oct 2023
Response from General Manager on Oct 27, 2023
Thank you for staying with us! We hope to welcome you again next year!

10/10 Excellent

lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 27, 2023
Thank you for taking the time to rank us! We hope to see you on a return trip to Mackinac Island!

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the proximity to everything. It was a wee bit confusing as to which building to go to when we checked in, as there are several properties, all with the same name~but we figured it out fairly quickly. We felt safe, it was quiet! Delightful stay!
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 24, 2023
Dear Julie,Thanks so much for your review of Bicycle Street Inn & Suites and Waterfront Collection. It's great to hear you enjoyed our prime location and peaceful accommodations. We look forward to your next visit!

10/10 Excellent

CHERYL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 27, 2023
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 24, 2023
Thank you for the excellent rating! We are happy that you enjoyed your time with us!

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family trip
Staff were very friendly and accommodating, especially when we decided to extend our stay. The location was fantastic, right across from the ferry and luggage was manager for us. Would definitely recommend!
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 24, 2023
Dear Mary,Thank you so much for the five-star rating, and we're thrilled to know that you enjoyed our amazing team members during your visit. We hope you'll consider coming back to join us again soon.

8/10 Good

Vic

Stayed 1 night in Oct 2023

10/10 Excellent

Penny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Close to everything.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 27, 2023
Dear Penny,Thank you for your five-star review! We're delighted you found our team friendly and helpful and appreciated our convenient location. We aim to provide an excellent experience for our guests and are glad we succeeded with you. We look forward to welcoming you back to Bicycle Street Inn & Suites and Waterfront Collection!

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 24, 2023
Thank you for staying with us! We hope to see you again on your next trip to Mackinac Island!

8/10 Good

Laurie

Traveled with group
Liked: Amenities
Very nice and clean rooms The beds are comfy. I would stay they again I wife they had a pump soap or a dish to put the handsoap in, so it doesn’t lay on bathroom counter. I also think a free bottle of water for the room would be nice
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 24, 2023
Dear Laurie,We were happy to provide you with clean, comfortable accommodations, and we appreciate your suggestions for additional amenities. If your travels bring you back to the area, please come see us again.

10/10 Excellent

Christi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in Room with a wonderful view of Lake Huron. Cost a bit more but well worth it!
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 24, 2023
Dear Christi,Thank you so much for your feedback on your stay at Bicycle Street Inn & Suites and Waterfront Collection! We were ecstatic to hear that you enjoyed the views we have from our rooms. We are looking forward to your next trip to Mackinac Island and your next stay with us!

10/10 Excellent

Vicki

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was very clean so up to date. Our view of the downtown was fantastic! So love hearing the clip clop of the horses even the sound of the Ferries. We very much enjoyed our stay. I would absolutely stay again!
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 24, 2023
Dear Vicki,We're delighted you enjoyed your stay at Bicycle Street Inn & Suites and Waterfront Collection! It's great to hear that our clean, downtown property impressed you and that you enjoyed the view. It would be a pleasure to host you again during your next trip.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on Oct 24, 2023
Thank you for the excellent rating! We look forward to welcoming you on your next visit!

10/10 Excellent

Tara

Stayed 1 night in Oct 2023

6/10 Okay

Dana

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Great
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 22, 2023
Dear Dana,We always appreciate hearing from our guests, and we're glad you enjoyed your visit. If there's anything we can do to make your next visit even better, please let us know. We hope to see you again soon.

10/10 Excellent

Marty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super clean and the property itself was new and pin clean - loved how convenient it was to the ferry landing, too! A
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 20, 2023
Dear Marty,We were happy to provide you with clean, convenient accommodations, and we're glad you enjoyed your visit. If your travels bring you back to the area, please come see us again at Bicycle Street Inn & Suites and Waterfront Collection!

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the ferry dock and all the shopping and dining. Very clean- nice property!
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 18, 2023
Dear Brenda,Thank you for your positive review of Bicycle Street Inn & Suites and Waterfront Collection! We're delighted you enjoyed our prime location, shopping, and dining. The cleanliness and charm of our property also seem to have caught your eye. We look forward to your next visit with us!

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the closeness of the hotel to all the shopping, dining, and area we stayed at in Mackinac Island. It was clean and the staff was very kind and helpful.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 18, 2023
Dear Sarah,We're thrilled you enjoyed so much about your time with us, especially our central location, dedication to cleanliness, and friendly staff. Please consider returning to Bicycle Street Inn & Suites and Waterfront Collection soon for an even better time.

8/10 Good

MATTHEW

Liked: Cleanliness, staff & service, property conditions & facilities
Couldn’t ck in till almost 4pm/ Front desk staff did do something nice for our anniversary though-Much appreciated
Stayed 1 night in Oct 2023
Response from General Manager on Oct 16, 2023
Dear Matthew,Thank you for your feedback! We're glad we could make your anniversary special, but understand the check-in timing wasn't ideal. Our team will work on streamlining the check-in process for a better experience. We appreciate your understanding and look forward to having you with us again at Bicycle Street Inn & Suites and Waterfront Collection.

8/10 Good

maureen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great and the room was nice
Stayed 3 nights in Sep 2023
Response from General Manager on Oct 16, 2023
Dear Maureen,Thanks for choosing Bicycle Street Inn & Suites and Waterfront Collection! We're thrilled to hear you enjoyed our prime location and comfortable rooms. We aim to provide a memorable experience and are glad we met your expectations. We look forward to welcoming you back for another pleasant experience!

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful. The staff was delightful and the amenities were very clean. I would highly recommend this hotel and plan to stay the next time I visit. It is convenient to the ferry, shops and dining.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 16, 2023
Dear Sandra,We're so happy to hear that our amazing team members and clean rooms impressed you during your visit! Thank you so much for the recommendation, and we cannot wait to host you again soon.

10/10 Excellent

Lee, Grand Rapids

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful. Just a great place to stay.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 16, 2023
Dear Lee,We're so happy to know that our team's amazing service impressed you. We hope to see you again at some point soon!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in October. Great property for our family.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 15, 2023
Dear David,Thank you for choosing Bicycle Street Inn & Suites and Waterfront Collection. We're delighted that you had a five-star experience and that our modern accommodations suited your family. Your satisfaction is important to us, and we look forward to hosting you again.

8/10 Good

Al

Stayed 2 nights in Sep 2023

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 8, 2023
Dear Joyce,Thank you for your enthusiastic review! It's a delight to know that everything was wonderful during your stay. Your satisfaction is a wonderful testament to the service and comfort we strive to provide. We're thrilled to have made your experience excellent and can't wait to welcome you back to Bicycle Street Inn & Suites and Waterfront Collection!

10/10 Excellent

AnnMarie

Traveled with partner
Liked: Amenities
Room was spacious and quiet Great central location Staff professional, pleasant and friendly
Stayed 4 nights in Oct 2023
Response from General Manager on Oct 6, 2023
We are so happy that you enjoyed your stay with us! We would love to see you on your next trip!

10/10 Excellent

Tina

Stayed 1 night in Oct 2023
Response from General Manager on Oct 27, 2023
Thank you for the great ranking! Have a great winter and hopefully we will see you again next year!

10/10 Excellent

GARY

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location. Comfy bed. Didn't like pillows. Not fluffy enough.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 7, 2023
Dear Gary,It was a pleasure to welcome you to Bicycle Street Inn & Suites and Waterfront Collection and we are thrilled you had such a lovely visit. While we're sorry the pillows didn't quite meet your expectations we're happy that you found the bed comfortable and you enjoyed our wonderful location. It would be an honor to welcome you back for another five-star experience.

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 5, 2023
Thank you for staying with us, Susan!

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 6, 2023
Thank you for the great ranking! We hope to see you again next time!

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our room in the center of town!
Stayed 1 night in Sep 2023
Response from General Manager on Oct 4, 2023
Dear Colleen,We're so happy to know that you had a great time with us and that our amazing location impressed you during your visit. Thank you so much for the perfect rating, and we hope to see you again soon.