Exterior

Reviews of The Queen Mary

3 out of 5
The Queen Mary
1126 Queens Hwy, Long Beach, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 805 out of 1332 reviews" "
Rating 8 - Good. 270 out of 1332 reviews" "
Rating 6 - Okay. 123 out of 1332 reviews" "
Rating 4 - Poor. 59 out of 1332 reviews" "
Rating 2 - Terrible. 75 out of 1332 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hidden gem, very helpful, kind staff. They offer tours and many places to eat. Gift shops that return money to preservation and refurbishing
Stayed 1 night in May 2024
Response from Customer Service on May 28, 2024
Denise,Thank you for uncovering the charm of Hotel Queen Mary. It's delightful to hear that our team members contributed to your enjoyable stay. We are glad you appreciated the tours, dining options, and the unique approach of our gift shops. We're looking forward to welcoming you back soon!

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Was fun to stay
Stayed 1 night in Apr 2024
Response from Customer Service on May 28, 2024
Pedro, thank you for sharing your experience at Hotel Queen Mary. We're delighted that you had an enjoyable stay. We're looking forward to welcoming you back soon!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Only one Queen Mary on the planet earth
Stayed 1 night in May 2024

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on May 28, 2024
Richard, thank you for your positive rating! The team at Hotel Queen Mary is thrilled to see your excellent feedback. We look forward to welcoming you back in the future!

10/10 Excellent

Glenann

Traveled with family and small children
Liked: Amenities
The Queen Mary has been on my bucket list for awhile, and I have thoroughly enjoyed it. The staff have been awesome, and it’s just so fun to stay at such a historical location.
Stayed 1 night in May 2024
Response from Customer Service on May 27, 2024
Glenann, thank you for sharing your experience at Hotel Queen Mary. It's wonderful to hear that your stay met your expectations and that our team members contributed positively to your visit. We take pride in offering guests a memorable experience in such a historic setting and it's delightful to know your stay reflected this. We hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Carol, Laguna Niguel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A step back in time! Loved our quaint 90 year old stateroom and all of the amazing areas to visit aboard the ship. Especially the engine room and the ship models on the Promenade deck. A must see.
Stayed 1 night in May 2024
Response from Customer Service on May 27, 2024
Carol, thank you for sharing your delightful experience at Hotel Queen Mary! The team is thrilled that you enjoyed the charming stateroom and exploring the unique areas such as the engine room and the ship models on the Promenade deck. We hope to welcome you back aboard soon!

10/10 Excellent

Judith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent historical adventure!
Stayed 2 nights in May 2024
Response from Customer Service on May 27, 2024
Judith, thank you for sharing your experience at Hotel Queen Mary. Our team is thrilled that you enjoyed your historical adventure with us. We look forward to welcoming you back!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing trip! Did 2 different ghost tours [1 hour and 2 hour] and my guides Jack and Chris were AMAZING! Ill definitely be back!
Stayed 1 night in May 2024
Response from Customer Service on May 27, 2024
Sarah,Thank you for sharing your fantastic experience at the Hotel Queen Mary! We're delighted to hear that you enjoyed the ghost tours and that Jack and Chris made them unforgettable. We're looking forward to welcoming you back soon for another amazing stay!Best regards,The Hotel Queen Mary Team

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Ghost tour
Stayed 1 night in Apr 2024
Response from Customer Service on May 27, 2024
Jeffrey, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hotel Queen Mary!

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was exceptional
Stayed 1 night in May 2024
Response from Customer Service on May 26, 2024
Michele, thank you for your kind words. The team at Hotel Queen Mary is delighted that our customer service left a positive impression on you. We're looking forward to welcoming you back!

10/10 Excellent

Jeanette

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on May 26, 2024
Thanks, Jeanette! It's outstanding your time at Hotel Queen Mary was fantastic. We can't wait until your next visit!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on May 25, 2024
David, thank you for the excellent rating! The team at Hotel Queen Mary is thrilled to see your positive feedback. We hope to welcome you back soon.

10/10 Excellent

Anne

Stayed 1 night in Mar 2024
Response from Customer Service on May 25, 2024
Thank you for the 5 out of 5 rating, Anne!We're thrilled to see how much you enjoyed staying at Hotel Queen Mary. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!!! Perfect! Will be back!
Stayed 1 night in May 2024
Response from Customer Service on May 24, 2024
Jennifer, thank you so much for your enthusiastic review! Hotel Queen Mary is delighted to hear that everything was perfect for you. The team looks forward to welcoming you back soon!

10/10 Excellent

Eric

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place. Don’t miss out staying a night and touring this ship
Stayed 1 night in May 2024
Response from Customer Service on May 24, 2024
Eric,Thank you for your glowing review! The team at Hotel Queen Mary is thrilled you had an excellent stay and enjoyed the unique experience of touring the ship. We're looking forward to welcoming you back soon!

10/10 Excellent

John

Stayed 1 night in May 2024
Response from Customer Service on May 25, 2024
John, thank you for your high rating! The Hotel Queen Mary team is delighted to hear that you had a wonderful stay. We look forward to welcoming you back soon.

10/10 Excellent

Stephen

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My family and I enjoyed exploring the entire ship!
Stayed 1 night in May 2024
Response from Customer Service on May 23, 2024
Stephen, we're thrilled to hear that you and your family had a great time exploring the ship. Hotel Queen Mary takes pride in offering such unique experiences. We look forward to welcoming you back for more adventures!

6/10 Okay

LORENA

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on May 23, 2024
Lorena, thank you for sharing your rating. Your feedback is valuable to us. If there are specific areas where we can improve or if you have more insights to share, we would love to hear from you. We hope to have the opportunity to serve you better in the future.

4/10 Poor

Samantha, Yucaipa

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
O
Stayed 2 nights in May 2024
Response from Customer Service on May 22, 2024
We appreciate you sharing your concerns with us, Samantha.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place!
Stayed 1 night in May 2024
Response from Customer Service on May 22, 2024
Eric, thank you for your kind words! We're thrilled to hear you had a wonderful stay at Hotel Queen Mary. We're looking forward to welcoming you back soon!

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
History
Stayed 1 night in May 2024
Response from Customer Service on May 22, 2024
Tina, thank you for your wonderful review. The team members at Hotel Queen Mary are delighted to hear that you appreciated its historic charm. We look forward to welcoming you back soon.

10/10 Excellent

Hilda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing experience my family enjoy the stay we loved it everyone was nice at all times and make our stay the best .
Stayed 1 night in May 2024
Response from Customer Service on May 20, 2024
Hilda, thank you for your wonderful feedback! Hotel Queen Mary is delighted to hear that your family enjoyed the stay and that our team members made your experience exceptional. We're looking forward to welcoming you back.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on May 22, 2024
robert, thank you for your amazing rating! The team at Hotel Queen Mary is thrilled you enjoyed your stay. We look forward to welcoming you back soon!

6/10 Okay

Cindy, Las Vegas

Traveled with family
Disliked: Amenities
Not worth the price for one night. Very limited amenities and the food was mediocre. I was extremely disappointed. The room was clean and the staff was nice.
Stayed 1 night in May 2024
Response from Customer Service on May 20, 2024
Cindy, thank you for sharing your thoughts. We appreciate your feedback and are happy to hear that you found your room clean and our team members friendly. Your comments about the amenities and food will be taken into consideration as we look to improve our services.

2/10 Terrible

Summer

Disliked: Staff & service, amenities, property conditions & facilities
This is worst hotel in Los Angeles, I never thought a hotel would be so bad in U.S. Very old and dirty. knock on the door at 7 o'clock in the morning and tell me not to smoke. I'm not smoking, I'm sleeping. I didn't smoke, tell me to fine $250. The hotel rules for checking out at 11 am, but they knocked on my door three times at 7 am, 9 am, and 10 am, telling me that I must check out,I was sleeping at 7 o'clock in the morning when they knocked on the door and told me not to smoke. I said you could come in to check, but they didn't come in and told me to fine $250. I was sleeping at 9am when they knocked on the door again and told me to check out. At 10 o'clock, I was taking a shower when they knocked on the door again. I didn't respond, so they opened the door and told me to check out. It was crazy and scary, and there was no privacy left. I would tell everyone not to choose them. This hotel is simply unreasonable
Stayed 1 night in May 2024
Response from Customer Service on May 21, 2024
Summer, thank you for sharing your experience. The observations you raised about your stay are concerning. The events described do not align with the high standards the team strives for. Your feedback will be addressed with relevant team members to ensure a more pleasant experience for future guests.

10/10 Excellent

Jason

Stayed 1 night in Mar 2024
Response from Customer Service on May 19, 2024
Jason, thank you for sharing your positive rating of Hotel Queen Mary! Our team is delighted to see you had a great experience. We look forward to welcoming you back soon!

8/10 Good

CARMEN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1-After being awakened by a fire alarm at 5:30 am a expected to see some stuff on the hallway to guide us, but unfortunately there was nobody. 2-the breakfast buffet for $30.00 dollars it was ridiculously disappointing it was more like a complimentary breakfast and it should’ve been no more than $10.00. Maybe $15.00 dollars . I booked the Queen Mary for the convenience of having the cruise next to it and hoping for a once in a lifetime experience.
Stayed 1 night in May 2024
Response from Customer Service on May 22, 2024
Carmen, thank you for sharing your thoughts. The feedback is valuable, and the team is always looking at ways to enhance the guest experience. It is great that the convenience of being next to the cruise met your needs. Your insights on the early morning incident and the breakfast offering will be addressed with the relevant teams. We hope your time at Hotel Queen Mary had memorable moments and would be delighted to welcome you back in the future.

8/10 Good

RENITA

Traveled with family
Liked: Cleanliness, staff & service
Construction
Stayed 1 night in May 2024
Response from Customer Service on May 17, 2024
Renita, thank you for your review of Hotel Queen Mary. We appreciate your understanding regarding the construction and are glad it didn't detract too much from your stay. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

shannon

Unique property
Stayed 1 night in Apr 2024
Response from Customer Service on May 17, 2024
Shannon, thank you for sharing your positive experience at Hotel Queen Mary. We're delighted to hear you enjoyed the unique charm of our property. We're looking forward to welcoming you back.

8/10 Good

Jerome

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Well for a historic hotel I’d have to say that they are improving. I was a bit disappointed in the appearance of the room. Definitely did not look like the picture. The windows which were supposed to provide a view of the harbor did anything but. One was so dingy and dirty you couldn’t make anything out. The other had white paint smeared. The bed skirt was yellow and dingy and ripped pretty off putting. The carpet needs updating. Overall comfortable and clean. The second night we got a couple of cackling hens who talked in their loudest most annoying voices. So much so that I was able to hear that they were too stupid to figure out how the toilet flushed properly and that they were having to repeatedly flush to get their “business down” Thankfully a phone call to the front desk and security came down and got them to quiet down. The elevator’s were down at the end of our stay and I had to carry our luggage up the stairs to the main lobby area. Their key system was upgraded that day so it took four trips up and down the stairs the first day to get that figured out. I guess I should thank them for getting me a workout. By far the gem of the stay was the ship, which as a history buff was spectacular! The staff, from front desk, security, tour guides, bartenders, waiters and waitresses were outstanding! The best service I’ve had! They were all so warm, friendly and so knowledgeable of the ship. I highly recommend the tours. I will definitely stay there again.
Stayed 2 nights in May 2024
Response from Customer Service on May 17, 2024
Jerome,Thank you for sharing your experience at the Hotel Queen Mary. It is rewarding to hear that you found our hotel’s historic charm and the ship to be spectacular, especially as a history enthusiast. We're delighted that our team members provided you with outstanding service and made your stay enjoyable.Your comments regarding the room’s appearance and the noise issue have been noted. It's good to know that our front desk and security teams were effective in addressing the disturbance promptly. We appreciate your understanding during the key system upgrade and elevator downtime. Your feedback helps us improve, and we are pleased that you would stay with us again.We're definitely looking forward to welcoming you back on your next visit!

10/10 Excellent

Harvey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a unique experience and staying here takes you back in time. The staff at the front desk are fabulous. I really enjoyed being able to take a complimentary self-guided tour of the Queen Mary. If you are looking for luxury, first class, this might not be for you. But we enjoyed our stay. I would probably pass on the Paranormal Ship Walk Tour we took. It was just "OK" although the guide was very personable, I preferred our own self-guided walk earlier in the day.
Stayed 1 night in May 2024
Response from Customer Service on May 17, 2024
Harvey, thank you for sharing your positive experience at Hotel Queen Mary. It's great to hear that our front desk team members made a fabulous impression and that you enjoyed the self-guided tour. We appreciate your feedback about the Paranormal Ship Walk Tour and will take it into consideration. We hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

Gladie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on May 17, 2024
Thank you for the fantastic rating, Gladie!We strive to make all of our guests feel welcome and relaxed during their time at Hotel Queen Mary! We can't wait to see you again soon.

8/10 Good

Shirley

Liked: Staff & service
Stayed 1 night in May 2024
Response from Customer Service on May 17, 2024
Thank you for the 4-star rating, Shirley!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Hotel Queen Mary. Thank you again for sharing!

10/10 Excellent

Trisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an awesome time
Stayed 1 night in May 2024
Response from Customer Service on May 17, 2024
Trisha, thank you for your wonderful feedback! The team at Hotel Queen Mary is delighted to hear you had an awesome time. We're looking forward to your next visit!

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s the Queen Mary.. History, history, it was an amazing experience.
Stayed 2 nights in May 2024
Response from Customer Service on May 15, 2024
Tracy, thank you for sharing your enthusiasm! Hotel Queen Mary is indeed steeped in history. We're delighted to hear you had an amazing experience. We're looking forward to welcoming you back for another memorable stay.

8/10 Good

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel experience was good .Disappointed that we were chase out of the Observation Bar at 10:15 when closing time was 10:30pm.
Stayed 1 night in May 2024
Response from Customer Service on May 15, 2024
Nancy,Thank you for sharing your experience at Hotel Queen Mary. While it's fantastic to hear you enjoyed your overall stay, we appreciate your feedback about the Observation Bar. This valuable insight helps us improve our guest experience. We hope to welcome you back soon for an even better visit.Best regards,

10/10 Excellent

Penny, Fraser Road

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love this ship! Our 3rd stay here and she's Absolutely amazing... renovations are great in the rooms.... but the beauty of the ships decor is still stunning 😍 highly recommend a stay here!
Stayed 1 night in May 2024
Response from Customer Service on May 15, 2024
Penny, we are thrilled to hear that you enjoyed your 3rd stay at Hotel Queen Mary. We appreciate your compliments on the room renovations and the captivating décor of the ship. Your recommendation means a great deal to us. Looking forward to welcoming you back for your 4th visit.

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on May 14, 2024
Andrew, it's a pleasure to see your 4-star rating for Hotel Queen Mary. We sincerely hope we exceeded your expectations and provided an enjoyable stay. If you have any further feedback or suggestions, do not hesitate to share them. We look forward to possibly hosting you again in the future.

10/10 Excellent

Khaterine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was incredible
Stayed 1 night in May 2024
Response from Customer Service on May 13, 2024
Khaterine, we're thrilled to hear you enjoyed the remarkable scenery from Hotel Queen Mary. It's truly an experience like no other. We appreciate your words and look forward to your next visit.

10/10 Excellent

Molly

Historic, beautiful and fun stay
Stayed 2 nights in May 2024
Response from Customer Service on May 15, 2024
Molly, it's wonderful to hear you enjoyed your stay at Hotel Queen Mary! Our historic charm and vibrant atmosphere are indeed part of the unique experience we aim to offer. Thank you for your feedback, and we hope to welcome you back for another delightful visit.

10/10 Excellent

Kimberly

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful ghosts
Stayed 1 night in May 2024
Response from Customer Service on May 13, 2024
Thank you for the wonderful rating, Kimberly!It's fantastic you enjoyed your time at Hotel Queen Mary so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Frederick

Liked: Property conditions & facilities
I loved the historical aspect of the property
Stayed 2 nights in May 2024
Response from Customer Service on May 12, 2024
Frederick, it's wonderful to hear that you appreciated the rich heritage of Hotel Queen Mary. Our aim is indeed to offer a unique experience that blends the charm of the past with modern amenities. Thank you for your review, we hope to welcome you back soon.

10/10 Excellent

Tannis

Traveled with family
Liked: Amenities
Absolutely stunning ship, fantastic history and amazing staff!
Stayed 1 night in May 2024
Response from Customer Service on May 12, 2024
Tannis, we're thrilled to hear you appreciated the grandeur of Hotel Queen Mary and its rich history. Our team members take pride in bringing the story of this iconic ship to life. We are grateful for your feedback and look forward to welcoming you aboard once more in the future.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on May 13, 2024
Edward, it's fantastic to hear that your stay at Hotel Queen Mary met your expectations. We truly appreciate your high rating. If you wish to share any highlights from your visit, we'd be thrilled to hear. Thank you once again, and we're eagerly anticipating your next stay with us.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on May 13, 2024
Sean, thank you for sharing your wonderful rating of Hotel Queen Mary. Our team hopes to welcome you back for another exceptional stay soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on May 12, 2024
Thanks for the outstanding rating, Robert!We're delighted your time at Hotel Queen Mary was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Customer Service on May 11, 2024
Patricia, it's great to hear you had a nice stay at Hotel Queen Mary. Your feedback is truly appreciated and we look forward to serving you again soon. Thank you for choosing us for your stay.

10/10 Excellent

Demetry, Mount Airy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a privilege to stay and eat on the Queen Mary. Her elegance snd charm were heartwarming. I highly recommend also taking the tours of the ship as she has so much history to offer.
Stayed 4 nights in May 2024
Response from Customer Service on May 11, 2024
Demetry, it's wonderful to hear that you cherished your time at Hotel Queen Mary. We're delighted that you found our atmosphere heartwarming and appreciated the extraordinary charm of our unique property. The historical ship tours indeed provide an exciting glimpse into the past. Your recommendation is highly valued, and we look forward to welcoming you back soon.

8/10 Good

Stuart

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed on the Queen Mary before and always love its old world charm.
Stayed 3 nights in May 2024
Response from Customer Service on May 14, 2024
Stuart, it's wonderful to hear that you've chosen to stay at Hotel Queen Mary multiple times and that you appreciate its unique historical ambiance. It's an honor to have repeat guests like yourself and we're thrilled our property continues to captivate you. We look forward to your next visit.