Exterior

Reviews of The Mosaic Hotel - Beverly Hills

4 out of 5
The Mosaic Hotel - Beverly Hills
125 S Spalding Dr, Beverly Hills, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 511 out of 1001 reviews" "
Rating 8 - Good. 268 out of 1001 reviews" "
Rating 6 - Okay. 115 out of 1001 reviews" "
Rating 4 - Poor. 67 out of 1001 reviews" "
Rating 2 - Terrible. 40 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like this property. Have stayed many times. Would still recommend it. When we stayed there recently they started doing roof repairs at 7am on a holiday Monday. Right above our floor. Right above our room. It woke us it was extremely loud. At some points our room was vibrating. When I spoke to the young lady at the front desk I told her that they started at 7am and it was extremely loud and woke us up. Her response was “Oh I did think they started that early” No apology. Didn’t seem to be concerned. If you’re going to do roof repairs then maybe not book that floor. Or have them start later. We weren’t the only ones who heard it. Otherwise this place is one of my favorites.
Stayed 1 night in May 2024
Response from Customer Service on May 28, 2024
michelle,Thank you for sharing your feedback. It is wonderful to hear that you have enjoyed previous stays with us and still recommend our property. Your comments regarding the timing of the roof repairs have been noted, and we'll ensure such factors are considered more carefully in the future. We appreciate your continued loyalty and look forward to hosting you again soon.

10/10 Excellent

Jose

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel located in Beverly Hills . Great restaurant and service.
Stayed 2 nights in May 2024
Response from Customer Service on May 28, 2024
Jose, Mosaic Hotel appreciates your fantastic review! Our team members are thrilled you enjoyed the restaurant and service. Mosaic Hotel looks forward to welcoming you back soon!

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic
Stayed 3 nights in May 2024
Response from Customer Service on May 27, 2024
Eileen, thank you for your fantastic feedback about the Mosaic Hotel! Our team members are thrilled you enjoyed your stay. We're looking forward to welcoming you back soon!

4/10 Poor

Eunice M.

Disliked: Cleanliness, staff & service, property conditions & facilities
Not cleaned room
Stayed 3 nights in May 2024
Response from Customer Service on May 20, 2024
Thank you for sharing your feedback, Eunice.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in May 2024
Response from Customer Service on May 10, 2024
Daniel, it's a delight to hear about your excellent stay with us at Mosaic Hotel. Our team takes pride in serving guests like you and we'd be overjoyed for the chance to host you once again.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
Cool little hotel, not fancy but nice. The dehumidifiers in front of the room was a little odd. Shout out to Bob the bartender, definitely say hi to him.
Stayed 2 nights in Apr 2024
Response from Customer Service on May 3, 2024
Mark, thank you for taking time to share your experience at Mosaic Hotel. We're thrilled that you appreciated our quaint charm. It’s also great to hear about your positive interaction with Bob – the mixologist. The dehumidifiers are an essential part of ensuring your comfort, and we hope they didn't cause much inconvenience. We hope to serve you again at Mosaic Hotel.

6/10 Okay

Sheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioning unit didn’t work properly.
Stayed 6 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Sheryl, we regret to hear about the issue you experienced with the air conditioning. Your comfort is our top priority and we assure you this is not the norm. If a similar issue arises on any future stays, we encourage engaging with our dedicated team members so we can help improve the situation right away. We hope to better serve you in the future.

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, property conditions & facilities
Didn't like the$50 parking fee. Otherwise very nice
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Dennis, thank you for the 5-star review. We're thrilled to hear that you had a delightful stay at Mosaic Hotel. We understand your thoughts on the parking fee. Our intent is to provide the best quality with all of our services, including secure parking. We are grateful for your understanding, and we look forward to your next visit.

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love, love this place. Didn’t get to stay as long as we would have liked as flight was late and it was only for one night. Lovely people - super friendly and ten stars to Renee, who served us breakfast and mimosas. Would stay again and again.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Jennifer, your words are music to our ears! We're thrilled you adore the Mosaic Hotel and appreciated the warm hospitality of our team members, especially Renee. It's fantastic to hear that breakfast and mimosas added to your experience. We eagerly await your return for many more memorable stays.

6/10 Okay

rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was recovering here for surgery and two of the the nights I was there , kids were telling giggling and ringing all of our doorbells at 3am - mine included. I told front desk immediately both times but nothing was done. I also requested an extra blanket and my request was completely ignored. Location was absolutely a perfect location to my drs so that was great; hotel service and a respectful quiet policy was extremely disappointing
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Rebecca, it is unfortunate to hear about the disturbances you experienced during the night and your need for additional comfort that was not addressed promptly. Your concerns have been noted and will be used to ensure such instances are managed more efficiently in the future. It's pleasing, however, to hear that our location was convenient for your needs. We hope you'll give us a chance to provide better service in the future.

6/10 Okay

Lucy A

Traveled with group
The room is too small for two beds
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 23, 2024
Lucy, thank you for taking the time to leave a review. We understand that the size of the room wasn't as spacious as you expected. We strive to maintain a variety of room layouts to cater to different needs, and this feedback proves valuable in future improvements. Thanks again for your comments.

10/10 Excellent

Kristina

Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 10, 2024
Thank you for the excellent rating, Kristina!Our goal is to go above and beyond to ensure our guests have a memorable experience at Mosaic Hotel! We look forward to hosting you again soon.

10/10 Excellent

Rhonda

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 9, 2024
Rhonda, it's wonderful to see your top score for Mosaic Hotel! We are glad to hear you had a great experience. Our team is always on hand to ensure your stay is memorable and we can't wait to welcome you back on your next visit.

2/10 Terrible

Darren

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 28, 2024
Darren, it's disheartening to see that your experience didn't meet expectations. Rest assured, we're dedicated to continual improvement and your feedback is crucial in this process. We hope for the chance to exceed your expectations during a future stay.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location. Quiet and clean. Front staff very friendly. Rooms well appointed. Great value
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 6, 2024
Paul, we're delighted to hear you enjoyed your stay at Mosaic Hotel, especially our advantageous location, pristine premises, and approachable team members at the front desk. It's great to know that our well-prepared rooms and the value we offer met your expectations. We can't wait to serve you again in the future.

4/10 Poor

Jane

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Room was very small. Carpet looked dirty/stained. Dusty cords. Furniture looked beat up. Small flies in shower. View of parking lot & dumpsters. Noisy when trash was picked up. Staff was friendly & helpful. Lobby & pool area was nice. Food was good.
Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 2, 2024
Jane, it's regrettable to hear that your stay fell short of expectations in terms of room size and cleanliness. We apologize for any inconvenience caused by noise and the view from your room. On a brighter note, it's good to hear you found our team members to be welcoming and helpful, and that you enjoyed our food as well as the lobby and pool area. Your feedback is crucial for our improvement and it will be shared with the relevant departments.

10/10 Excellent

RYAN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, the room was clean and comfy. Only complaint was could hear the people above walking around, woke me up in the morning. Staff was friendly and extremely helpful. Would stay here again
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 28, 2024
Ryan, we appreciate your kind feedback following your stay at Mosaic Hotel. It's always heartening to hear that our meticulous cleaning standards and comfortable accommodations met your expectations. Nonetheless, we have taken note of the noise disturbance you experienced for our ongoing efforts to enhance guest comfort. Additionally, we're delighted our team members were able to assist and make a positive impact during your stay. Looking forward to your return visit in the future.

6/10 Okay

Abbas

Disappointed
The overall experience was Average. Like many of your guests, I choose Mosaic because of its location near my Medical Clinic. The food service and selection was very limited. It appears that you cater to drinkers more than to food service. The Chef is off on Mondays, so they only provide sandwiches for Dinner. The maid threw away my hearing aids ($3000 loss) that I left on the sink counter. If you are looking for a place to just lay your head between medical procedures, the Mosiac is adequate.
Stayed 9 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
Abbas, it's regrettable to hear of the inconveniences during your stay, particularly concerning the incident with misplaced items and the meal selection. We value our guests' needs and assure you all experiences are used to better our services. We hope for another opportunity to serve you improved offerings.

10/10 Excellent

Mark

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 20, 2024
Mark, thank you for your 5-star rating on Expedia of Mosaic Hotel. It appears you enjoyed your stay with us! We look forward to hosting you again in the future.

10/10 Excellent

Brendon

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Thank you for the fantastic rating, Brendon!We strive to make all of our guests feel welcome and relaxed during their time at Mosaic Hotel! We can't wait to see you again soon.

10/10 Excellent

Igor

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 19, 2024
Igor, thank you for your Expedia review. We're delighted to hear you had a pleasant experience at Mosaic Hotel. Your kind words are appreciated and we look forward to hosting you again in the future.

10/10 Excellent

Rhonda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great place to stay, clean quiet and excellent staff. Conveniently located!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 8, 2024
Rhonda, thank you for sharing your lovely feedback. We're thrilled to learn that your time at the Mosaic Hotel was well-spent and you appreciated our cleanliness, tranquility, and remarkable team members. It's also great to know that our location added convenience to your stay. We can't wait to welcome you back for another memorable experience!

6/10 Okay

Caryn

Business traveler, Traveled with family
Disliked: Amenities
Our room had outside access which the front desk person said would be very quiet. We heard sirens all night long and accessing the room was not convenient.
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 7, 2024
Caryn, thank you for your feedback. We regret that the external room access did not meet your expectations and understand how important a quiet environment is for a restful stay. We value your experience and would appreciate the chance to improve your future visits. Please consider discussing your preferences with our dedicated team members at the front desk during your next stay so they can assist in ensuring your comfort.

4/10 Poor

Richard

Disliked: Room comfort
Stayed 3 nights in Jan 2024
Response from Customer Service on Feb 5, 2024
We appreciate the feedback, Richard.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

4/10 Poor

Celeste

Business traveler, Traveled with partner
Disliked: Staff & service
Room was very small, beds were uncomfortable, cheap mattresses. No bellhop services offered. 3 out of the 4 days we were there the restaurant was closed for dinner. For 2 people in our room we always were given 3 bath towels, 1 hand towel, and, 3 out of 4 days, one washcloth. I all say the housekeeping staff was very nice.
Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 26, 2024
Celeste, we appreciate your straightforward feedback, and regret that some aspects of your stay didn't meet your expectations. We're sorry for the lack of comfort you found in the room and also wish your dining expectations had been met. We understand your concerns about the towel distribution and will address it promptly. On a positive note, it's pleasing to hear complimentary words about our colleagues in housekeeping. Thank you for sharing your experience. We aspire to improve upon the areas you've mentioned for a better visit in the future.

6/10 Okay

Audrey

Business traveler
Liked: Staff & service
Good service. Unfortunately the smell in the room is definitely there and wouldn’t be tolerable for more than a night. Bedside charging strip is broken. The “disposable” cup covers were old and used.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 20, 2024
Audrey, thank you for sharing your observations. We regret to hear about the unpleasant aroma in your accommodation and any inconvenience caused by the charging facility. When it comes to amenities like our cup coverings, we strive to maintain high standards of sanitation. Undeniably, your experience is not in line with our usual guest expectations. We encourage you next time to inform our team members during your stay so any issues can be swiftly addressed. We hope you give us another opportunity to provide a more comfortable stay in the future.

8/10 Good

Lily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 4, 2024
We appreciate your lovely rating, Lily!The satisfaction of our guests is important to us so we can't wait to see you back again at Mosaic Hotel soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 Excellent

alex

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff....walking distance to shopping
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 16, 2024
Alex, thank you for your kind comments. Our Mosaic Hotel team is delighted to know you found them friendly and enjoyed the hotel's close proximity to shopping areas. We're looking forward to your next visit.

8/10 Good

philip

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 31, 2024
Philip, thank you for choosing Mosaic Hotel and taking the time to rate your stay. We're glad to see it was largely a positive experience. We would love to hear more about your stay when you get the chance. Looking forward to hosting you again in the future.

10/10 Excellent

Richard

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel and enjoyable stay.
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Richard, it's great to hear that you had an enjoyable stay at Mosaic Hotel. We agree, our boutique style does offer a unique charm to our guests' experiences. We hope to welcome you back again soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only issue was the bathroom. the sink plug would not open so the water stayed in the sink. Also, we only received 1 wash cloth and 1 hand towel for two people. Other than that, it was great.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 8, 2024
Thank you for providing feedback. We appreciate that you enjoyed your stay overall at Mosaic Hotel. However, we regret hearing about your bathroom inconvenience. Your experience has opened our eyes to possible improvements in providing adequate bathroom amenities for all our guests. Rest assured, your feedback has been duly noted and will be addressed accordingly. We hope to have the opportunity to provide you with a flawless stay in the future.

4/10 Poor

Antonio

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Not the best experience (to say the least)
Well, this was one of the worst experiences we’ve had, we travel a lot along the year and this was awful: We were a party of 6, 2 persons per room Day 1: Rooms were dirty and didn’t have any towels Day 2: 1 couple moved out from the hotel due to poor room conditions, service and responses. We reported the problems at the front desk and they deliberately didn’t pay any attention The same day but at night, we reported the same and in that moment they took notice. Day 3: Water problems at night, no hot water and then no water at all With that said, sadly the recommendation is to NO STAY at this hotel. Beautiful property, poor management
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 3, 2024
Antonio, it's disappointing to hear about the issues you encountered during your stay. All feedback is utilized to improve guest experiences, and it's clear that we did not meet your expectations. We regret that cleanliness and room conditions were a concern; these are usually areas where we excel. Similarly, we're sorry to hear about your frustration regarding the attention and response from our team members. Your remarks regarding water issues have also been noted and passed on to the relevant department. We constantly strive for excellence, and we believe every guest deserves a seamless stay. Despite your experience, we hope to have another opportunity to deliver a more satisfactory experience in the future.

2/10 Terrible

Allison

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
only 1 set of towels for 2 guests and lacking inventories
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 30, 2023
Allison, we regret to hear about the insufficiency in towels and toiletries during your stay. High-quality service is our priority, so it's disappointing to learn we fell short. We are working to address your concerns to avoid a similar incident. Your feedback is essential to our commitment to continuous improvement, and we hope to exceed your expectations on your next visit.

4/10 Poor

Philip S

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We liked the location of the hotel as it's very easy to get to and within close walking distance to much of Beverly Hills. The room are nice but the bathrooms are quite small. Also, some rooms look out onto a blank wall. They charge an extra Urban Bundle fee of $30 which is nothing more than an upcharge for nothing more than 2 glasses of inexpensive wine. The fellow at the bar is extremely nice but the follow at the reception desk need proper training.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 29, 2023
Philip S, we appreciate your feedback and are glad to know that you found our location convenient. We're sorry to hear about any perceived shortcomings in our service and facilities. Our guest room design including the bathrooms tries to maximize functionality within the space. Lastly, we take your feedback about the reception seriously and will work towards improvements. We hope for a chance to better serve you again in the future.

8/10 Good

Andres

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 26, 2023
Thank you for the 4-star rating, Andres!We are delighted to see that you had a wonderful time at Mosaic Hotel. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Marshall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a hidden gem in Beverly Hills area. 2 mins walk to Rodeo Dr and a Starbucks right behind the building. All of the staff are so nice and professional. Phillipa helped us checked in and she was so helpful and kind. She got the cart and loaded with the luggage by herself. She is definitely the best of the best. The bartender Bob is such a wonderful person who will make sure that you have the most pleasant experience with your stay. Thumbs up to you guys
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 25, 2023
Marshall, we're thrilled to hear your glowing remarks about the Mosaic Hotel. We take pride in our optimal location and it sounds like you took full advantage of it! It's fantastic to hear how you appreciated the assistance from Phillipa and Bob. Their dedication to guests' comfort is indeed impressive. Your commendation is a testament to our team members' commitment to delivering an unforgettable stay. Thanks a lot for your review. We hope to have the opportunity to serve you again on your next visit to Beverly Hills.

2/10 Terrible

Kim

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
My husband and I were in town for one night and chose the Mosaic based on location. Everything seemed ok until midnight. The room directly above us began to sound like an absolute circus. Scraping furniture across the floor, stomping, pounding…I called the front desk twice to notify them and was assured that they would speak with the guests above us. This noise went on for 5 hours before stopping briefly for 2, only to pick back up again in the morning. When we notified the front desk manager she told us that this is a common issue specifically with our room (209) and that “everyone complains about that!” Nothing was done to rectify the situation further. We plan on traveling to this area frequently in the coming months and we most definitely will NOT return to the Mosaic.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 24, 2023
Kim, it's unfortunate to hear about the noise disturbance you experienced during your stay. Please accept our sincere apologies. We understand the importance of having a peaceful environment when staying with us. We have a procedure to handle such disturbances and it seems it may not have been effective this time. Also, it appears there may have been a misunderstanding with the reception, as every room is expected to offer a quiet and comfortable experience. All your feedback is vital in our effort to continually improve our services and your comments have been shared with our team. We hope you will reconsider and give us another opportunity to demonstrate better hospitality in the future.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Compact boutique-style, with the standard mini-cabanas for meetings. Downside for some folks will be the in-building noise. Isolation from adjacent/above rooms is very poor. Room and bathroom were clean, spacious, street-facing windows could be opened. The convenient self-parking adds $50/day to your cost.
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 23, 2023
David, it's wonderful to learn that you found Mosaic Hotel's compact boutique-style appealing and our team members friendly and helpful. We appreciate your comment about the in-building noises and assure you that we continuously look into enhancing every aspect of our guests' stay. We're also pleased that you appreciated the cleanliness and spaciousness of your room, as well as the flexibility of our windows. Your note on parking is well taken; it offers our guests convenience which carries a cost. We hope to welcome you again soon.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
Meh
Staff not very friendly. Parking fee is very expensive. Not super clean but the covers have been changed when asked. Location is good but overall not worth the price.
Stayed 4 nights in Dec 2023
Response from Customer Service on Dec 21, 2023
We appreciate your feedback and apologize for any inconveniences caused during your stay. It is disheartening to hear that our team members may not have met your expectations and we're sorry for any cleanliness issues you encountered. Your feedback regarding the parking fee is noted. We are glad you found the location suitable for your needs and regret to hear that you felt the overall value was not up to par. We will use your insights to strive for improvement, as guest satisfaction is our primary goal.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 20, 2023
Francisco, it's wonderful to hear that your time at Mosaic Hotel was fantastic! We take pride in delivering memorable stays for our guests and we're delighted we achieved that with you. It would be a privilege to host you again. Safe travels until then!

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 20, 2023
Gemma, it's delightful to learn you enjoyed your stay at Mosaic Hotel. Positive feedback like yours is always a great motivation for our team members. We appreciate your high rating and look forward to welcoming you back on your next visit.

6/10 Okay

Deeana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This property was fine for a very brief stay but I take issue with the "4 star" rating. The sleeping rooms have no personality, the restaurant closes between services, no room service, and the bedroom furniture looked run down. The room and floor I was on had a weird smell as well. TL;DR this felt more like my 3 star Comfort Suites reservation in the midwestern suburbs than a 4 star Beverly Hills experience.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 15, 2023
Deeana, thank you for sharing your recent experience. It's concerning to hear about your concern regarding the star rating and how some aspects of your stay did not align with your expectations. Apologies for any inconvenience due to the restaurant's operating hours and lack of room service. Your comments about the room aesthetics and odd scent are noted and will be communicated with our team. Your feedback is essential for us, as it aids us in embodying the high standard you would expect from a city like Beverly Hills. We hope to have another opportunity to demonstrate our commitment to your comfort and satisfaction in the future.

10/10 Excellent

REBECCA, GREENVILLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mosaic Hotel was nice and quiet. The staff were so friendly.
Response from Customer Service on Dec 11, 2023
Rebecca, it's great to hear your stay at the Mosaic Hotel met your expectations. Our team members take pride in delivering excellent service while ensuring your stay is peaceful and comfortable and it's wonderful to know that your stay reflected this. We wish to welcome you back in the future!

6/10 Okay

Steven

No ice machines on the floors- had to go down to the ‘basement’ to get ice Funky smell in the corridors- maybe old carpets?
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 11, 2023
Steven, we appreciate your feedback. We are sorry to hear about the inconvenience related to retrieving ice and the unusual scent in the hallways. It's possible that the observed odor could be related to ongoing maintenance. Rest assured, we always strive to provide a great experience for guests, so your comments will definitely be taken into consideration. We hope to demonstrate improvements on your next stay.

2/10 Terrible

Jennifer

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 30, 2023
We appreciate the feedback, Jennifer.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Excellent

Eric

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 25, 2023
Thanks for the perfect rating, Eric!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Mosaic Hotel.Have a wonderful day!

10/10 Excellent

augusta, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Missing tea bags but orden than that is perfect place to spend a weekend
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 5, 2023
Augusta, it's wonderful to hear that you thoroughly enjoyed your weekend at Mosaic Hotel. We also note your comments regarding the tea bags, and we'll certainly look into this matter to ensure our guests' comfort. Thanks for sharing your experience and we're eager to welcome you back soon!

10/10 Excellent

Henrietta

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 24, 2023
Henrietta, thank you for your optimal rating of Mosaic Hotel. It is wonderful to see that you enjoyed your stay. We look forward to welcoming you back in the near future.

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 6, 2023
Humberto, it's wonderful to hear that your stay at Mosaic Hotel lived up to your expectations. We're delighted we could provide an experience worthy of your perfect rating. Our team members eagerly await your next visit!

2/10 Terrible

myrene

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 6, 2023
Myrene, it's regrettable to see that you didn't have the most enjoyable time. While we appreciate all feedback and scores, it would be valuable to understand where your experience fell short. We invite you to share more details, so we can address any possible improvements. Thank you for staying with us and we hope to better serve you in the future.