Executive Room, 1 King Bed, Balcony, Pool View | Balcony
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Reviews of Ontario Airport Inn

2.5 out of 5
Ontario Airport Inn
1801 E G St, Ontario, CA

Reviews

8.2

Very Good

Rating 10 - Excellent. 524 out of 1021 reviews" "
Rating 8 - Good. 256 out of 1021 reviews" "
Rating 6 - Okay. 84 out of 1021 reviews" "
Rating 4 - Poor. 61 out of 1021 reviews" "
Rating 2 - Terrible. 96 out of 1021 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Darling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We feel safe, they have security in the parking. Excellent breakfast
Stayed 1 night in Apr 2024

8/10 Good

elroy

Liked: Cleanliness, staff & service, property conditions & facilities
It was quite.
Stayed 2 nights in May 2024

8/10 Good

Cedric

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in May 2024

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free shuttle to and from Airport was nice!
Stayed 3 nights in Mar 2024

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2024

10/10 Excellent

Zayre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable bed and clean room. Friendly staff and hotel grounds are nice and safe
Stayed 1 night in Apr 2024

8/10 Good

Cedric

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Cedric

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2024

8/10 Good

Cory, Cathedral City

Liked: Cleanliness, staff & service, property conditions & facilities
Surprisingly inexpensive and very clean, a great value.
Stayed 1 night in Apr 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was professional and friendly. Room was clean!
Stayed 1 night in May 2024

10/10 Excellent

Kenneth, Santa Fe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in. Plenty of parking. Quiet. Easy check out. Shower and bath spigot did not function well. Either cold or very hot. No adjustment.
Stayed 1 night in May 2024

8/10 Good

Tracey

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
When checking out front desk was rude and accused us of having pet when we didn't. Kept coming up with reasons to try to keep deposit other than that young gentleman that helped us check in was wonderful and loved bed and brunch.
Stayed 1 night in May 2024

10/10 Excellent

Staci, Moreno Valley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is excellent
Stayed 1 night in May 2024

2/10 Terrible

James

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Manager on May 10, 2024
Guest did not stay, the low score does not represent our services. We do not provide free shuttle to LAX, our location is in the name of the hotel because we are near ONT airport. We welcome fair reviews of our services, it helps us improve our services.

10/10 Excellent

Lupe

Liked: Cleanliness, staff & service, property conditions & facilities
This place is Great! Check in easy, Staff Great, Room Clean, Parking Good, All access to Stores,Restaurants & just where I needed to be. Down fall didn't realize they charged for children or persons over 12yrs per night "should have read the policy's better "that was the only thing I didn't care for. But everything else was Good 👍
Stayed 2 nights in Apr 2024

10/10 Excellent

Cedric

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy this place
Stayed 1 night in Apr 2024

10/10 Excellent

angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how the property was very quiet and clean, well maintained. the only comment I have would be I wish there's more parking spaces.
Stayed 2 nights in Mar 2024

8/10 Good

Cedric

Stayed 1 night in Apr 2024

10/10 Excellent

Betsy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. Stay here all the time.
Stayed 1 night in Apr 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean It was a little noisy at night but is ok it was Saturday and people have fun i guess
Stayed 1 night in Apr 2024

10/10 Excellent

Lila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 years ago for a concert and this time again. Will keep coming ⭐️⭐️⭐️⭐️
Stayed 1 night in Apr 2024

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place for reasonable price, a little gem
Stayed 1 night in Apr 2024

4/10 Poor

Martin

Disliked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in Apr 2024

8/10 Good

Carlos

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness
I ordered it and it was good
Stayed 1 night in Apr 2024

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing! From the front desk, desk to the security guards. Everyone was so friendly and helpful. Thank you for a nice day. Great team!
Stayed 3 nights in Apr 2024

10/10 Excellent

Fnu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. Nice and clean hotel room.
Stayed 1 night in Apr 2024

8/10 Good

Cedric

Stayed 1 night in Apr 2024

10/10 Excellent

Cedric

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024

10/10 Excellent

Cedric

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent establishment! Very nice and great staff. 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Stayed 1 night in Apr 2024

10/10 Excellent

Jazmin

I like the hotel
Stayed 1 night in Apr 2024

2/10 Terrible

Jose, Menifee

Stayed 1 night in Apr 2024
Response from Manager on May 10, 2024
This review does not reflect the quality of our services, the efforts of out team are misrepresented with such a low score. Feedback from our guests is very appreciated. We understand that the guests can miss the information of the requirements of the deposit at the time of making the reservation, but giving us such a low score because of that is not appreciated.

10/10 Excellent

Eriberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well cept and a vacation vibe
Stayed 2 nights in Apr 2024

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The full hot breakfast was greatly appreciated. I was very productive for the rest of the day.
Stayed 2 nights in Apr 2024

8/10 Good

José

Liked: Cleanliness, property conditions & facilities
It was a nice experience, i like the gardens
Stayed 1 night in Apr 2024

4/10 Poor

Pearlyvene

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When I checked in, the woman at the front desk gave me a hard time about booking online and the type of room I booked online. She made a big issue out of it and acted like I was supposed to know things that I could not possibly have known because I had never stayed there before. It was really irritating and annoying. I finished checking in and then had to hunt for parking for a good while. Eventually, I found a spot in the back, which was a good distance from the room. Once we were in the room, I discovered that the air conditioner was not working and informed the person at the front desk. I was told that I could be moved to another room. I moved to the 2nd room and discovered that some of the lamps were not even working. I was over it at that point. It was late when I checked in and now it was jn the early am. I woke up a few hours later and went to get breakfast. My daughter was still asleep because we went to bed so late. So, I figured that I would get something for her to eat later, since breakfast would be over by the time she woke up. I did not know that I could not take food out of the dining area. I told them that my daughter was asleep in the room and I did not want to leave her alone in the room and I wanted to get something for her to eat. The man finally said ok but kept repeating that food is not supposed to be taken out of the dinning area. That was irritating! Needless to say, it was not a good stay and I will not be back!
Stayed 1 night in Mar 2024

6/10 Okay

michael

Liked: Staff & service
Disliked: Property conditions & facilities
Checked in and just needed the room for the night. Woke up packed up and jumped in the shower to find the handles missing. Don’t know what that was about but I’m sure this place has better rooms and it was just a miss by maintenance. Front desk was professional, bed was clean no bed bugs thankfully, security on site, convenient location just that one thing wasn’t expected and really looked forward to a nice morning shower to kick the day off.
Stayed 1 night in Apr 2024

8/10 Good

Peggy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking gate was a joke as we attempted to maneuver the car close enough to insert the parking key. When a passenger getting out of the car to do the insertion, hurried to get back in, the gate had already closed down! The room was in a building not attached to the lobby or dining room so we had to walk outside in the cold & wind to get those services. The room was adequate, very basic, not decorative aesthetically. The dispensers in the bathroom were not labeled for the contents (soap, shampoo, lotion, conditioner). The staff were polite & kind. Noise near airport unavoidable. Two fast food restaurants within walking distance. Breakfast was hot and sufficient, not continental or on-the-go style.
Stayed 2 nights in Apr 2024

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Cedric

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Like the breakfast .
Stayed 1 night in Apr 2024

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, new builds going up
Stayed 2 nights in Apr 2024

10/10 Excellent

Chris

Business traveler
Liked: Staff & service, property conditions & facilities
Owners and staff obviously work very hard to keep up this 1960’s or 70’s era hotel. I was very comfortable and relaxed during my stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Rick

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed at the Ontario airport and for one night. When I arrived they quickly found my reservation and I was checked in by a courteous and helpful front desk person. The room was big, had a king-size bed, clean and even included miscellaneous toiletries like a comb a toothbrush. The price includes a full breakfast, which I thought was very good. The hot food on the steam table was breakfast potatoes, scrambled eggs, turkey links, pork sausage patties, and bacon. There was also a large Belgian waffle maker, and a smaller waffel maker. They also had two kinds of fresh fruit, bagels and muffins as well as several kinds of cold cereal. I heard they had a shuttle to the Ontario airport, however I did not need the shuttle so I was not able to test it. They have a security guard that walks the property at night, I saw no strange people lurking around the parking lot or the property, and the access to the parking lot is controlled by a gate which is operated by the room key. This room is cheaper than the big chain motel that I normally use, and the room was every bit as good. The only thing that concerned me was a charge of $50 security deposit. I charged the deposit my credit card, and the deposit was returned to her three days later. I would recommend this hotel, and I will stay at this hotel the next time I'm in the area.
Stayed 1 night in Apr 2024

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Safe, clean and convenient.
Stayed 1 night in Mar 2024

8/10 Good

Caleb

Service
Stayed 1 night in Mar 2024

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

shaqurana

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free shuttle and clean and quiet

6/10 Okay

Michael

Not bad
Stayed 2 nights in Mar 2024