评分基于 4 条真实点评

4.2 / 5
4.0 客房清洁度
Expedia 亿客行 真实点评
5/5
用户:真实旅客 来自:New York

Wonderful Stay

发布日期:2024年3月8日 发布在:HomeAway
Beautiful property in western Malibu. Well positioned for beach and dining excursions. True to images and description. We thoroughly enjoyed our time here.
3/5
用户:真实旅客

Bugs With A View

发布日期:2024年1月3日 发布在:HomeAway
We consistently had ants in our bed plus multiple spiders (INCLUDING A BLACK WIDOW) in our room. I now have many ant bites and did not sleep well the entire trip. We reached out to management and did not receive a response - very disappointing considering the price paid. The view when standing in the yard and hot tub are the only reasons we are giving 3 stars. We will not be staying in another place using Vacasa as the management company.
酒店管理层的评论
2024年1月8日,回复:酒店管理层 VrboOwner
Thank you, Ashley, for your feedback! We deeply apologize for the unwanted critters you experienced during your stay. We are disappointed to learn that you had a negative experience with us. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We hope you'll give us a second chance to better serve you!
5/5
用户:真实旅客

Relaxing Getaway

发布日期:2023年8月30日 发布在:HomeAway
Home was well maintained and comfortable. The property was wonderful and the location was perfect. We will certainly return.
4/5
用户:真实旅客

Property looks nicer in pictures than in person.

发布日期:2023年7月25日 发布在:HomeAway
This Property needs some work, it is dated and needs to be worked on. First the lock for the door by the pool table area needs to be replaced, it doesn’t lock correctly and there are instructions on how to lock the lock which is ridiculous. Instead of instructions on how to lock the door the lock just needs to be replaced. The door by the kitchen is not any better, it is hard to open and shut and the kids could not open and close the door on their own. The trim in the house all needs to be replaced, there are dog pee stains on the carpet upstairs. The Master bathroom toilet was leaking water from the base , which I called the company and they said that will be fixed. The yard needs to be maintained, there are old spider webs everywhere, they are on the outside furniture, fallen leaves were all over the place, and the property has a bug problem. The last day we were there the Gardener was in the yard at 8am using a blower and checking the filter for the hot tub, and I was in the kitchen making breakfast and all of a sudden, I see two men in the yard. In the future the Gardener should wait until check out to come clean up. You pay so much money for something nice and you find out when you get there it is not as nice as the pictures, I feel the property owner needs to really update the house and fix things around the house. The best thing about this Property is the view, it is breathtaking! Also the house inside was very clean.
酒店管理层的评论
2023年8月10日,回复:酒店管理层 VrboOwner
Thank you, Alison, for your feedback! It is a pleasure to hear you enjoyed the great views during your visit! We sincerely apologize for any unwanted critters you encountered during your stay with us and appreciate you identifying this area in need of attention. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.