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Reviews of Glendale Express Hotel Los Angeles

3 out of 5
Glendale Express Hotel Los Angeles
450 West Pioneer Drive, Glendale, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 999 out of 2316 reviews" "
Rating 8 - Good. 620 out of 2316 reviews" "
Rating 6 - Okay. 360 out of 2316 reviews" "
Rating 4 - Poor. 163 out of 2316 reviews" "
Rating 2 - Terrible. 174 out of 2316 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an older facility, It’s very clean everything worked fine in the room. The staff was very polite . The only thing I didn’t like was that there was no TV, meaning you had to cast from your phone or tablet and watch Netflix or whatever app you have. I honestly don’t recall if that info was in the description of the place in Expedia or not, but it was different. Overall, would recommend though.
Stayed 1 night in May 2024
Response from The Glendale Express Team on May 14, 2024
Hi Deborah,Thank you for leaving us a review on your stay and experience here with us. We apologize if the Chromecast inconvenienced you in any way, that is definitely not the experience we like to deliver to our guests. We hope to serve you better next time.

6/10 Okay

jennifer constantino

Stayed 1 night in May 2024

10/10 Excellent

Maral

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable, good when you have kids, I wish they have breakfast, they just had coffee, tea and some cookies.
Stayed 3 nights in May 2024
Response from The Glendale Express Team on May 13, 2024
Hi Maral,Thank you for leaving us a review on your recent stay with us. We appreciate your feedback and hope to welcome you back in the future!

10/10 Excellent

Cheryl

Stayed 1 night in Mar 2024
Response from The Glendale Express Team on May 14, 2024
Hi Cheryl,Thank you for leaving us a review. We appreciate your feedback and hope to welcome you back in the future!

6/10 Okay

KATHERINE

Traveled with partner
Disliked: Amenities, property conditions & facilities
The hotel is old and outdated. In need of upgrades such as carpet, painting and basic cleaning. Grossly overpriced but served the one night purpose. I would not recommend or stay again.
Stayed 1 night in May 2024
Response from The Glendale Express Team on May 13, 2024
Hi Katherine,Thank you for taking the time to leave us a review on your recent stay with us. We appreciate your feedback and are sorry we did not meet your expectations.

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the vibe of this hotel. Staff was amazing and very helpful and accommodating. Rooms were so-so, but good for not being there except to sleep.
Stayed 2 nights in Apr 2024
Response from The Glendale Express Team on May 13, 2024
Hi Rachel,Wow! thank you for leaving us a 5 out of 5 review. We truly appreciate your feedback and are glad to hear you enjoyed the staff excellent hospitality! We hope to welcome you back in the future!

8/10 Good

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The toilet in our room would start leaking sometimes when it flushed (room 311) but other than that everything was good.
Stayed 1 night in May 2024
Response from The Glendale Express Team on May 13, 2024
Hi Ashley,Thank you for taking the time to leave us a review. We appreciate your feedback and apologize for any inconvenience you experience with the toilet leaking. We hope to serve you better in the future!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from The Glendale Express Team on May 14, 2024
Hi Michael,Thank you for taking the time to leave us a review. We appreciate your feedback and hope to welcome you back in the future!

6/10 Okay

Jesus

Traveled with family and small children
Liked: Staff & service
I Like easy acces to rooms and the Hotel location, Pool etc. I didnt like that there wasn't microwaves and no breakfast service.
Stayed 4 nights in May 2024
Response from Lala on May 13, 2024
Thank you for sharing your feedback! We're glad you enjoyed our convenient location and easy room access. Your comments regarding the lack of microwaves and breakfast service are duly noted and will be considered for future improvements. We hope to have the opportunity to welcome you back and provide an even better experience next time.

10/10 Excellent

Federico

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is clean 1970’s hotel retro fun. The staff was amazing. Our room had all we needed. Great massager shower head, adorable retro tiny fridge, comfy bed and crisp sheets. And it had nothing we didn’t need and hence the great deal. They actually passed on those savings. The location was perfect. Yes, you can hear the highway ( which is also what makes it convenient ) but it’s near downtown Glendale , an amazing Cuban bakery AND close to In and Out. CA yummy. The room had Great Mountain View’s . Nice safe area. After a huge Airbnb flop where the hosts couldn’t locate our key ( and the sun was setting ) we quickly were forced to cancel and find a new place to stay - last minute. Thats when we found this hotel and zipped on over. Less expensive to have two rooms a night at Glendale Express than it was going to be at the two bedroom Airbnb ( plus we got a pool and hot tub ). I will stay there again - definitely! (:
Stayed 3 nights in May 2024
Response from Lala on May 13, 2024
Thank you for your glowing review! We're delighted to hear that you enjoyed your stay with us and appreciated the retro charm of our hotel. It's fantastic to know that our staff made your experience memorable and that you found everything you needed in your room. We're glad our location and amenities met your expectations, and we look forward to welcoming you back again soon!

10/10 Excellent

Toshiro

Stayed 3 nights in Mar 2024
Response from Lala on May 13, 2024
We appreciate the perfect score! Looking forward to hosting you again soon.

6/10 Okay

Bruno

Stayed 6 nights in May 2024
Response from Lala on May 13, 2024
Thank you for your rating and feedback. We appreciate your stay with us and hope to exceed your expectations on your next visit.

8/10 Good

Venous

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an OK stay for us, the front desk was helpful and kind. The location is a bit odd, near the freeway. We are going to give this hotel another shot in June, and I will re-review.
Stayed 1 night in Apr 2024
Response from Glendale Express Team on May 11, 2024
Hello Venous,Thank you for sharing your feedback. We hope to see you again soon!Kind Regards,

2/10 Terrible

Virginia, Clovis

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs update property smells Sink was clogged no shampoo or conditioner no blankets
Stayed 2 nights in May 2024
Response from Glendale Express Team on May 11, 2024
Hello Virginia,Thank you for sharing your feedback. We are sorry you had a poor experience and hopefully can be given a second chance to make things right.Kind Regards,

10/10 Excellent

Manohar

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for family!
Stayed 1 night in May 2024
Response from Glendale Express Hotel on May 11, 2024
Manohar. Thank you for your review. We are glad to hear you enjoyed your stay with us. We hope to welcome you back in the near future.Thank you

8/10 Good

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Bonny at the front desk was really great to us! Good place to stay for a couple nights.
Stayed 2 nights in May 2024
Response from Glendale Express Hotel on May 11, 2024
Kayla, We are glad to hear you enjoyed our customer service and your stay. We hope to welcome you back in the near future.Thank you

10/10 Excellent

Arley

Stayed 1 night in Apr 2024
Response from Glendale Express Team on May 11, 2024
Hello Arley,Thank you for sharing your feedback. We hope to see you again soon!Kind Regards,

6/10 Okay

Mehmet

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good hotel for staying however no idea why our security deposit takes 1 weeks to receive. Staying 5 hotels before this all same days returned !!
Stayed 1 night in May 2024
Response from Glendale Express Team on May 10, 2024
Hello Mehmet,Thank you for sharing your experience. We hope to see you again soon!Kind Regards,

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a cute inn. The rooms were nice and clean. I loved the intentional '60s decor and feel of the place. Love the flamingos . Will definitely be staying here again when we come back in October or November. Staff was polite. Parking was easy. Hot tub and pool were clean as well as the area surrounding them. No vending machines except to CVS vending machine which actually came in very handy since we forgot a toothbrush. They did have ice maker. The front desk was kind enough to make me a cup of coffee at 5:00 in the morning before they were set up. Beds were comfortable enough regular spring Style beds. Only complaint I could have at all would be that the body wash and conditioner were not filled in the room but we brought our own so it didn't really matter for us. Plus I'm sure that they would have filled it if we had asked . My son only noticed because he didn't want to smell as flowery as me and my daughter. Close to some nice shopping areas. Close to lots of food options. It was perfect for us.
Stayed 2 nights in May 2024
Response from Glendale Express Team on May 10, 2024
Hello Patricia,Thank you for your feedback! We hope to see you again in the near future!Kind Regards,

4/10 Poor

Sithavong

Disliked: Cleanliness, property conditions & facilities
Old and smelly
Stayed 2 nights in May 2024
Response from Glendale Express Team on May 10, 2024
Hello Sithavong,Thank you for sharing your experience. We hope to see you again soon!Kind Regards,

10/10 Excellent

Alexis

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Glendale Express Team on May 10, 2024
Hello Alexis,Thank you for sharing your experience. We hope to see you again soon!Kind Regards,

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Glendale Express Team on May 10, 2024
Hello Luis,Thank you for sharing your experience. We hope to see you again soon!Kind Regards,

8/10 Good

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hotel, pool and location. Too bad half the hotel, restaurant and bar are under construction. Continental breakfast was coffee and pop tarts.
Stayed 2 nights in Apr 2024
Response from Glendale Express Team on May 10, 2024
Hello Mike,Thank you for sharing your experience. We hope to see you again soon!Kind Regards,

6/10 Okay

Rosa

Disliked: Property conditions & facilities
My family stays here when we come to town for a ball game. Just a 10 minute drive from the stadium. This stay… Carpet in room was filthy. Luke warm water for shower. If you have an iPhone, their TVs are not very compatible as you have to cast from your phone to watch anything. Ice machine on 4th & 3rd floors were not working. Disappointed considering we’ve stayed multiple times
Stayed 3 nights in May 2024
Response from Glendale Express Team on May 10, 2024
Rosa,Thank you for sharing your experience. We hope to see you again soon!Kind Regards,

8/10 Good

Joe

Business traveler
Liked: Staff & service
Staff was kind and friendly
Stayed 3 nights in Mar 2024
Response from Glendale Express Team on May 10, 2024
Hello Joe,Thank you for sharing your experience. We hope to see you again soon!Kind Regards,

6/10 Okay

Jay

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Glendale Express Team on May 10, 2024
Hello Jay,Thank you for sharing your experience. We hope to see you again soon!Kind Regards,

6/10 Okay

VIRAJ

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Glendale Express Team on May 10, 2024
Hello Viraj,Thank you for sharing your experience. We hope to see you again soon!Kind Regards,

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
When I travel to Glendale for work or events I spend very little time in a hotel. Sleep and grooming are the most important factors for me. Their beds are awesome, I rarely hear noise from other guests, and the bathrooms are functional with ample hot water. Yes, the hotel is older, but they are doing slow and steady to update it over time. For the price per night it can't be beat, unless you want a gym, continental breakfast, and a lobby with a vibe.
Stayed 4 nights in Apr 2024
Response from Glendale Express Team on May 10, 2024
Hello Jason,Thank you for sharing your experience. We hope to see you again soon!Kind Regards,

10/10 Excellent

Cinthia

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Glendale Express Team on May 10, 2024
Hello Cinthia,Thank you for sharing your experience. We hope to see you again soon!Kind Regards,

8/10 Good

Lexie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind, the lobby is decorated MCM and very cute. The room was a little out of date but was very clean and the bed was comfortable.
Stayed 1 night in May 2024
Response from Glendale Express Team on May 10, 2024
Hello Lexie,Thank you for sharing your experience. We hope to see you again soon!Kind Regards,

10/10 Excellent

Santos

Liked: Amenities
Very clen
Stayed 1 night in May 2024
Response from Glendale Express Team on May 10, 2024
Hello Santos,Thank you for sharing your experience. We hope to see you again soon!Kind Regards,

6/10 Okay

madi

Liked: Staff & service
Everyone was very nice & attentive, it was fairly clean but could use some upgrades. The shower was awful and either flooded the bathroom or barely trickled
Stayed 2 nights in May 2024
Response from Glendale Express Team on May 10, 2024
Hello Madi,Thank you for sharing your experience. We hope to see you again soon!Kind Regards,

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Glendale Express Team on May 10, 2024
Hello Rachel,Thank you for sharing your experience. We hope to see you again soon!Kind Regards,

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service
Convenient and clean location for an event in Glendale. And the night time front desk dude Michael was hilarious. I liked staying here.
Stayed 3 nights in Apr 2024
Response from Glendale Express Team on May 10, 2024
Hello Joshua,Thank you for sharing your experience. We hope to see you again soon!Kind Regards,

10/10 Excellent

Manuel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice time
Stayed 1 night in Apr 2024
Response from Glendale Express Team on May 10, 2024
Hello Manuel,Thank you for sharing your experience. We hope to see you again soon!Kind Regards,

10/10 Excellent

Cecily

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay near Universal Studios
Stayed 2 nights in Apr 2024
Response from Glendale Express Hotel on May 3, 2024
Cecily, Thank you for taking the time and leaving a review. We are glad to hear you enjoyed your stay and found our location convenient. We hope to welcome you back in the near future.Kind regards

6/10 Okay

Feyd

Traveled with group
Disliked: Property conditions & facilities
Unable to sleep due to cycling on/off noise coming from somewhere in the hotel. Crappy, old curtains. You need tech support to get the TV going and they never bothered to show up when requested. Plus, I think the "guy" checking me in may have been an Android. Nothing against Androids, but they are not known for friendliness.
Stayed 2 nights in Mar 2024
Response from The Glendale Express Team on May 2, 2024
Hi Frey,Thank you for leaving us a review. We apologize for the inconveniences you experienced during your stay. We're committed to addressing these issues promptly to ensure a better experience for all our guests.

10/10 Excellent

Richard

Stayed 2 nights in Mar 2024
Response from The Glendale Express Team on May 1, 2024
Hi Richard,Thank you for leaving us a review on your stay here with us. We appreciate your feedback and hope to welcome you back in the future!

2/10 Terrible

Emil

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We saw cockroaches in the hallway, the rooms are dirty and have mold. We had to leave this place and find a different hotel. Also the management sucks they refuse to refund money for 3 nights even that we never stayed at the hotel. Horrible place, don’t fool yourself.
Stayed 3 nights in Apr 2024
Response from The Glendale Express Team on Apr 30, 2024
Hi Emil,I'm really sorry to heat about your experience. We take cleanliness and guest satisfaction seriously. Please accept our sincerest apologies for any inconvenience you encountered. We're investigating this matter thoroughly and taking necessary steps to address it. Your feedback is valuable to us, and we're committed to improving. We hope you'll consider giving us another chance in he future.

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, easy to go to tourist places. Highly recommended!
Stayed 3 nights in Apr 2024
Response from The Glendale Express Team on Apr 29, 2024
Hi Natalia,Thank you for leaving us such a wonderful review! We value your feedback and hope to welcome you back with us in the future!

6/10 Okay

Mohmaddi

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property is old. We saw water coming from upper bathroom in our bathroom. The area nearby is good. Recommended if you don’t have an option and just for a night.
Stayed 1 night in Apr 2024
Response from The Glendale Express Team on Apr 28, 2024
Hi Mohmaddi,Thank you for leaving us a review on your stay. We appreciate your feedback. We are sorry to hear about the leak. We hope to get a second chance to better serve you!

6/10 Okay

Sandy

Stayed 1 night in Apr 2024
Response from The Glendale Express Team on Apr 29, 2024
Hi Sandy,Thank you for leaving us a review on your stay and experience here with us. We appreciate your feedback and hope to serve you better next time!

10/10 Excellent

Xiao Qing

Stayed 2 nights in Apr 2024
Response from The Glendale Express Team on Apr 28, 2024
Hi Xiao,Thank you for leaving us a 5 out of 5 review! We appreciate your feedback and hope to welcome you back with us in the future!

8/10 Good

Melissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The vibe was great. The whole staff was helpful and courteous. The actual hotel room was really outdated and run down a bit. Carpet is old. There's mold between doors. The vents are old. Our AC wasnt working in one of the rooms. They did come in to try and fix it right away. It worked for a day and broke down again.
Stayed 5 nights in Apr 2024
Response from Glendale Express Team on Apr 27, 2024
Hello Melissa,Thank you for sharing your experience. We look forward to welcoming you again!Kind Regards,

10/10 Excellent

Jairon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are well clean and large
Stayed 3 nights in Apr 2024
Response from Glendale Express Team on Apr 27, 2024
Hello Jairon,Thank you for sharing your experience. We look forward to welcoming you again!Kind Regards,

6/10 Okay

Miriam

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I booked a room for myself and my partner, for one night. Based on the photos of the hotel online, it looks decent to stay in for one night, right? No. The elevator had a smell, other guests were loud, and the walls had old wallpaper and stains. The rooms feel stuffy, like hard to breathe. Overall, the room was not comfortable to stay in so we decided to leave. I appreciate the supervisor Chris for understanding that comfort is priority. However, I would not recommend staying at this property.
Response from Glendale Express Team on Apr 27, 2024
Hello Miriam,Thank you for sharing your experience. We do value your opinion and will address this to our team.Kind Regards,

8/10 Good

Jordana

Traveled with family
Liked: Staff & service, amenities
We liked that it is close to the freeway and not a far drive to Universal Studios, Griffith Observatory, and different dining options. The room we got was fairly clean and spacious though the property itself is old. The staff was the best part, very professional, courteous and accommodating.
Stayed 3 nights in Mar 2024
Response from Glendale Express Hotel on Apr 26, 2024
Jordana, Thank you for taking the time and leaving a review. We are glad to hear that you enjoyed your stay with us and found our location convenient. We hope to welcome you back in the future. Kind regards

2/10 Terrible

Irma

Stayed 1 night in Apr 2024
Response from The Glendale Express Team on May 15, 2024
Hi Irma,Thank you for leaving us a review. We appreciate your feedback and apologize for not meeting your expectations. We hope to serve you better next time!

8/10 Good

Everardo

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family definitely enjoyed the stay, will definitely consider as an option for future visits. Check in was quick and painless, I did use Expedia as to make the reservation (probably made it more efficient). The staff were very friendly, knowledgeable and helpful.
Stayed 1 night in Apr 2024
Response from The Glendale Express Team on Apr 23, 2024
Hi Everardo,Thank you for leaving us a review. We are thrilled you enjoyed your stay with us and hope to welcome you back in the future!

10/10 Excellent

Limor, North Hollywood

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Glendale Express Team on Apr 23, 2024
Hi Limor,Wow thank you for leaving us a 5 out of 5 review! We appreciate your feedback and hope to welcome you back in the future!