评分基于 1,139 条真实点评
3.5 客房清洁度
3.7 服务和员工
3.4 客房舒适度
3.2 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2022年6月24日 发布在：Expedia
距离影城很近比较方便
酒店管理层的评论
2022年6月27日，回复：酒店管理层 GM
Thank you for staying with us and sharing your feedback. We appreciate your business.
用户：真实旅客 来自：Las vegas
发布日期：2024年5月28日 发布在：Expedia
Room had multiple lights not operational, low hvac system, phone did not work at all no emergency services available in room after notifying front desk. Tampon found in bathroom (unused). Going under renovation however walls are paper thin and Harry and the Henderson were upstaira
酒店管理层的评论
2024年5月28日，回复：酒店管理层 BLVD Management
Dear Anthony,Thank you for writing this review. We take pride in giving outstanding service and we’re saddened to see we missed the mark. Your detailed review will make us better. Thanks for sharing your experience with us.
用户：真实旅客
发布日期：2024年5月21日 发布在：Expedia
酒店管理层的评论
2024年5月23日，回复：酒店管理层 BLVD Management
Thank you so much for leaving us a rating.
用户：真实旅客 来自：Edmonton
发布日期：2024年5月20日 发布在：Expedia
Hotel sent me a message advising of a $21 per night surcharge AFTER I’d booked. Then, in a separate message, the hotel advised me renovations were taking place & apologized for the rooms not matching the pictures on their site.
There’s renovation-dirty and there’s neglectful-dirty. My room was an example of housekeeping not being done. From dirt in the corners, walls blackened by years of scuffing to the window screen laying on the ground outside, and the fire sprinkler peering out of a roughly cut hole in the ceiling, this was not a clean room. Factoring in the oh-by-the-way surcharge left me with a less than pleasant memory.
酒店管理层的评论
2024年5月22日，回复：酒店管理层 BLVD Management
It’s regrettable to learn that your experience with us was less than ideal, particularly with our rooms and charges. We work diligently to provide comfort throughout all aspects of stays, so it’s disappointing to know we missed the mark. We apologize for any confusion regarding the charges and room appearance. Your review is valuable as we strive to enhance every guest's experience. Thank you.
用户：真实旅客
发布日期：2024年5月20日 发布在：Expedia
酒店管理层的评论
2024年5月22日，回复：酒店管理层 BLVD Management
Thank you so much for taking the time to leave us a rating.
用户：真实旅客
发布日期：2024年5月20日 发布在：Expedia
Gym hours were not honored. Coffee maker broken. No ice bucket bag. Window screen broken so couldn’t leave window open due to bugs. Front desk unknowledgeable. Parking garage inconvenient because they allow cars to block other cars and require you leave keys with them to move if other cars need to get out. No sink stopper. Very bad neighborhood. Homeless encampment across street.
酒店管理层的评论
2024年5月22日，回复：酒店管理层 BLVD Management
Thank you for writing this review. We take pride in giving outstanding service and we’re saddened to see we missed the mark. Your detailed review will make us better. Thanks for sharing your experience with us.
用户：真实旅客
发布日期：2024年5月19日 发布在：Expedia
유니버셜 스튜디오에서 기깝고 주차 가능하며 저렴해서 좋아요
酒店管理层的评论
2024年5月22日，回复：酒店管理层 BLVD Management
We are so grateful for your 5-star review. Thanks for sharing your rating with us and our guests.
用户：真实旅客
发布日期：2024年5月17日 发布在：Expedia
The only convenient thing about this hotel was that it was right down the street from Universal Studios. There are a lot of good places to eat around here which does meet that convenient. However, the bed was horrible & he room was dirty.
酒店管理层的评论
2024年5月22日，回复：酒店管理层 BLVD Management
We deeply regret that you encountered challenges during your recent experience with us. It is indeed unfortunate that we were unable to meet your expectations and deliver flawless service.
用户：真实旅客
发布日期：2024年5月15日 发布在：Expedia
I didn't care for the bad plumbing that causes the toilet to clog and had to semi fix the toilet ourselves to stop the water from running continuously after the toilet was said fixed but everything else was good. Comfortable beds and nice front desk help
酒店管理层的评论
2024年5月16日，回复：酒店管理层 BLVD Management
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.
用户：真实旅客
发布日期：2024年5月3日 发布在：Expedia
It had a smell and dirty
酒店管理层的评论
2024年5月8日，回复：酒店管理层 BLVD Management
We deeply regret that you encountered challenges during your recent experience with us. It is indeed unfortunate that we were unable to meet your expectations and deliver flawless service.
