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Reviews of St Giles Hotel - London

3 out of 5
St Giles Hotel - London
Bedford Avenue, London, England

Reviews

7.6

Good

Rating 10 - Excellent. 881 out of 3005 reviews" "
Rating 8 - Good. 1106 out of 3005 reviews" "
Rating 6 - Okay. 592 out of 3005 reviews" "
Rating 4 - Poor. 288 out of 3005 reviews" "
Rating 2 - Terrible. 138 out of 3005 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Wendy

Traveled with group
Lovely hotel located well rooms a little on the small side but everything we needed
Stayed 1 night in May 2024

10/10 Excellent

Fred, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities
I may be bias: I have stayed there many times. Just ordered a general room and they gave me an older suite. More room and air conditioning. You could close the windows. Generally there is much noise on the outside....not a problem with the AC. Staff friendly. They are remodeling many rooms isolated no noise near my room. For the price, I would recommend.
Stayed 6 nights in May 2024

6/10 Okay

Warren

Liked: Cleanliness
Average hotel. Lots of people coming and going who aren’t actually staying there “visiting” other guest. There is no security in the lifts so anyone can get to your floor. Loud noises coming from other rooms. It seems to be a party hotel. Stay here only if you have no other option.
Stayed 1 night in May 2024

6/10 Okay

Nam

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in the heart of London. Excellent access to the British Museum, transportation, other attractions. The hotel is a bit dated but a renovation is underway. Staff was helpful, knowledgeable and very good with suggestions for activities and restaurants.
Stayed 1 night in May 2024

6/10 Okay

Fritzia

Traveled with family
Liked: Staff & service
The rooms are too small. If you are more than 1 people do not stay at a 1 bed room. Staff is really nice and polite. The hotelmis clean and well located.
Stayed 3 nights in May 2024

8/10 Good

mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Building is a little dated and hotel roons could perhaps do with a bit of freshening up.
Stayed 1 night in May 2024

6/10 Okay

William

Traveled with group
Liked: Cleanliness
Disliked: Amenities
To be fair the hotel is under renovation, but I placed my reservation 3 months in advance and was placed in an outdated room on an out dated floor. Concierge service is very good. Check in staff are not the most welcoming. Casino is horrible and they did not provide any house keeping during my stay. Great water pressure and hot water in shower. Be careful of the sink, it will splash you right at the worst time, after getting dressed and rushing out the door.
Stayed 2 nights in May 2024

8/10 Good

Samantha

Traveled with group
Liked: Cleanliness, staff & service, amenities
Staff were very friendly and the breakfast was great. Our room was a bit tired and small
Stayed 2 nights in May 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in an excellent position for visitors to London. Close to the theatre district, close to a tube station, short walk to Covent Garden and Oxford Street. Rooms are small but clean and have all you need. Staff in all areas are friendly and helpful. I would stay again.
Stayed 2 nights in May 2024

6/10 Okay

Niki

Traveled with partner
Room very basic and not even a bottle of complimentary water. I had to go to bar to buy water at £4.50 a bottle. Also breakfast £15 per person and not great selection of fruit cheese hams etc. also no shampoo or conditioner in the shower
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The location is very convenient for Central London.
Stayed 1 night in May 2024

10/10 Excellent

John Adrian Saquing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 9 nights in Apr 2024

6/10 Okay

Thomas

Traveled with partner
Liked: Cleanliness, staff & service
Really great location for central London. It is shame that we weren’t visiting post renovations as it would be nice to enjoy the hotel in a newer state and without the construction noise. Staff were friendly and helpful when needed. This will be a first choice when we next return. Thank you.
Stayed 3 nights in Apr 2024

6/10 Okay

Victor

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Place was pretty convenient for transportation. Lots of places to eat around the hotel, which is what we liked. Room is super tiny, and not a lot of space. Room is a bit outdated compared to when walking inside the building. Another thing, people are really loud on the street throughout the night.
Stayed 3 nights in Apr 2024

6/10 Okay

Simon

Liked: Cleanliness, staff & service
It is what it is for the money, could do with a redecoration in the rooms and perhaps a few more towels, but i understand a refurb is going to happen. The Hudson bar was great, good bar meals! Great position for Theatre land etc. Gave an average rating as could be better but pleasant enough. DON’T buy the water/snacks in the lobby- it’s cheaper in the Sainsbury local store across the road.
Stayed 1 night in Apr 2024

4/10 Poor

Brian

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great check in but the hotel was low class for the money I paid. Tiny room, tucked out of the way making feel like a peasant.
Stayed 1 night in Apr 2024

2/10 Terrible

marc

Disliked: Property conditions & facilities
Noisy, inappropriate elevator availability, room was was not decorated at all.
Stayed 1 night in Apr 2024

6/10 Okay

Amanda

Stayed 3 nights in Apr 2024

10/10 Excellent

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy for the theatre Breakfast wasnt great
Stayed 2 nights in Apr 2024

8/10 Good

Sarah

Liked: Staff & service, property conditions & facilities
Hard pillows😌
Stayed 3 nights in Apr 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

CLARA, Miami

Stayed 4 nights in Apr 2024

8/10 Good

Hamdan

Stayed 1 night in Apr 2024

8/10 Good

JIM

Traveled with group
Liked: Cleanliness, property conditions & facilities
Location spot on
Stayed 2 nights in Apr 2024

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurants in the hotel, grocery stores close by, underground station one block away.
Stayed 6 nights in Mar 2024

8/10 Good

Grace

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Room a bit basic, but ok. Lovely hotel
Stayed 2 nights in Apr 2024

6/10 Okay

Yashmin

Traveled with family
Liked: Amenities
The hotel location was convenient for our stay. The twin rooms were small, toilet and shower room too small.
Stayed 1 night in Apr 2024

8/10 Good

Paulos

Traveled with group
Liked: Amenities
Staff were friendly, but the room as a little smaller than the pictures capture
Stayed 2 nights in Apr 2024

4/10 Poor

Abraham

Stayed 1 night in Apr 2024

6/10 Okay

Andrew, Barnsley

Disliked: Cleanliness, property conditions & facilities
Great location for access to the Tube and easily walkable to the theatre district. The hotel is undergoing a face-lift which I reckon is welcome.
Stayed 1 night in Apr 2024

2/10 Terrible

Adam

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
This hotel is in terrible condition! rooms are tiny and in poor shape. Holes in chairs, worn out carpet, dead mattress, in the middle of a renovation zone. They are renovating but they should close while they do it. ITs a mess. Moreover, there are mice/rats that have been disturbed due to the construction and I saw several scurrying in the hall ways. Gross! I informed the mgt and asked for a refund to change hotels and they refused. Location of the hotel is great but its not really habitable and probably a health and safety hazard. I really am due a refund for the stay! DONT STAY HERE UNDER ANY CIRCUMSTANCES.
Stayed 5 nights in Apr 2024

8/10 Good

Jonathan, Southport

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Valerio

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff it was friendly, despite the first night I had no hot water. Bed it was very uncomfortable and the room it was too bright.
Stayed 4 nights in Apr 2024

4/10 Poor

ERCUMENT

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
having a shower is a problem; there is a hot water issue.
Stayed 5 nights in Apr 2024

8/10 Good

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Shower was cold each morning. Close to the theatres. Busy area but close to shops. Pleasant staff. Quick check in / out. 4 lifts. Busy but friendly hotel.
Stayed 2 nights in Apr 2024

6/10 Okay

Clare

Traveled with family
Liked: Cleanliness, staff & service
The bed was quite comfortable but was camp bed style so quite noisy if moving around on bed during the night. The hotel was generally quite noisy, we could hear the lift pinging when it arrived, other people staying at the hotel, and lots of noise from outside.
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
A great hotel in a near perfect location for London tourists ..... a 2 minute walk to Oxford Street and the tube station.
Stayed 4 nights in Apr 2024

8/10 Good

Vincent

Liked: Cleanliness, staff & service, amenities
Excellent location for a short stay in London. All the places I wanted to visit were in walking distance. Staff were patient and helpful. Breakfast choices were excellent. Room was comfortable although decoration could be updated. Bathroom was tired but I do believe the hotel is being renovated so I expect these issues are in hand.
Stayed 2 nights in Apr 2024

8/10 Good

Fiona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient position xx
Stayed 2 nights in Apr 2024

6/10 Okay

Nick

Liked: Staff & service
Hotel in a good location and staff were excellent. Standard of Twin room was disappointing, in need of a good clean up and overhaul
Stayed 2 nights in Apr 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for everything at the Hotel was very enjoyable visit
Stayed 1 night in Apr 2024

10/10 Excellent

Neville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chosen for a theatre break in London hotel perfectly placed for good access to West End theatres . Easy access to Elizabeth line a bonus! Staff helpful, and friendly ! Highly tecommend!
Stayed 2 nights in Apr 2024

4/10 Poor

Dean

Disliked: Staff & service
Hotel was full of annoying provincial tourist types. Staff was rude and uptight. Room was small but sufficient.
Stayed 2 nights in Apr 2024

6/10 Okay

Achille

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel is not in a great shape and the rooms are very small. There are labyrinths of corridors to get to the rooms, very poorly signposted. There was a lot of noise coming from the other rooms and the corridor at night, which made very difficult to sleep. Location is fantastic, but that's the only positive note for me.
Stayed 1 night in Apr 2024

8/10 Good

Linda

Traveled with family
Great location and very friendly staff, good rooms
Stayed 2 nights in Apr 2024

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service
Was a nice hotel overall but a few things that were an issue for us. The doors are very thin and the cleaning supply room was beside our room and was very loud. The bigger issue is that the shower is objectively tiny. I’d still recommend people stay but would point out the shower size in case is an issue
Stayed 1 night in Apr 2024

10/10 Excellent

Trevor

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Excellent staff, only complaint was the room was a little small and very little hanging space.
Stayed 2 nights in Apr 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wont lie, this hotel is becoming more like my second home! I use it for the convenience of being close to the West End theatres and the closeness to TCR Station.
Stayed 1 night in Apr 2024