评分基于 5,320 条真实点评
4.0 客房清洁度
4.1 服务和员工
3.5 客房舒适度
3.6 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年5月15日 发布在：Expedia
The location is good and is near the Russel Street underground.
But the environment is very noisy.
酒店管理层的评论
2024年5月28日，回复：酒店管理层 Royal National Hotel
Dear Guest, Thank you for taking the time to leave a rating following your recent stay with us. We value all feedback as it helps us to continually improve our services. Regarding the noise, being based in Central London, some noise levels are expected. Our reception staff is more than happy to assist you in finding a solution if you come to us with any issues, for example with noise. We do have rooms available at the back of our hotel, which are generally quieter, to which we can move guests if available. In the future, when making a reservation, please feel free to request a quiet room, and we will do our best to accommodate your preference, subject to availability. If there is anything specific you would like to share about your experience or any areas where we could improve, please feel free to let us know. Your feedback is important to us, and we are always looking for ways to enhance our guests' experiences. Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future for an improved experience. Warm regards, SabinaRoyal National Hotel
用户：真实旅客
发布日期：2024年3月13日 发布在：Expedia
整體的住宿品質還不錯。
酒店管理层的评论
2024年3月15日，回复：酒店管理层 Royal National Hotel
Dear WEI-FANG,Thank you for your feedback regarding your recent stay at our hotel. We are pleased to hear that you found the overall accommodation quality to be pretty good.If you have any specific suggestions or areas where we can improve to make your next stay even more enjoyable, please feel free to let us know. We value your feedback and strive to provide the best possible experience for all our guests.We hope to have the opportunity to welcome you back in the future.Best regards,MainulRoyal National Hotel
用户：真实旅客
发布日期：2023年12月15日 发布在：Expedia
位置非常好，交通便利，公交车站，罗素广场地铁站，大英博物馆步行数分钟可达，酒店员工和清洁服务都很棒。就是房间和洗澡间有点小，面向马路的房间会有点吵，性价比高，看到住店客人是络绎不绝，
酒店管理层的评论
2023年12月21日，回复：酒店管理层 Royal National Hotel
Dear hanhua,Thank you for taking the time to share your thoughts about your recent stay with us. We're pleased to hear that you found our location convenient, with easy access to transportation and nearby attractions like the British Museum. We appreciate your positive comments about our staff and cleaning services.We apologize for any inconvenience you experienced with the room size and noise. Your feedback is valuable to us, and we'll use it to continue improving our services.We're glad you found the price-performance ratio to be high, and we hope to have the opportunity to welcome you back for another stay. If you have any further details or concerns you'd like to share, please don't hesitate to reach out to us directly.Kind regards,Monique Royal National Hotel
用户：真实旅客
发布日期：2023年10月22日 发布在：Hotels
酒店管理层的评论
2023年10月25日，回复：酒店管理层 Royal National
Dear Bik ,Thank you for taking the time to review your recent stay with us and for sharing your rating. We are delighted to see that you had a positive experience during your visit.Your satisfaction is our top priority, and we are pleased to hear that your stay met your expectations. If there are any specific comments or suggestions you'd like to share to help us enhance our services further, please do not hesitate to reach out to us. Your feedback is essential in our ongoing efforts to improve the guest experience.Thank you for choosing our hotel, and we hope to provide you with an even better experience during your next visit.Best regards,Haider ShaheenFront OfficeRoyal National
用户：真实旅客
发布日期：2023年10月1日 发布在：Expedia
Excellent!
酒店管理层的评论
2023年10月3日，回复：酒店管理层 Royal National
Dear Ting,Thank you for taking the time to rate your recent stay at Royal National. We appreciate your rating, and we are pleased to see that you had an overall positive experience during your visit.We hope to have the pleasure of welcoming you back in the future. If you have any special requests or preferences for your next stay, please don't hesitate to let us know, and we will do our best to make your stay even more enjoyable.Thank you for choosing Royal National, and we look forward to hosting you again soon.Best regards,Haider ShaheenFront Office
用户：真实旅客
发布日期：2023年9月30日 发布在：Expedia
4日3夜.除位置交通方便,免費保存行李,特快checkout外,其他都差.房間無冷氣.廁所有滴水.半夜可能有滴水聲.房間舊.早餐的地方好似快餐店勁多人.早餐劣食.
酒店管理层的评论
2023年10月4日，回复：酒店管理层 Royal National
Dear David,We appreciate you taking the time to provide feedback on your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit.We are truly sorry that you found the room uncomfortable due to the lack of air conditioning and the issues with the toilet. We understand how important a comfortable room is for our guests, and we want to assure you that we do provide fans on request to help regulate room temperature and provide better ventilation. Additionally, our maintenance team is readily available to address any room-related issues, and we encourage guests to inform us of any issues during their stay so that we can take immediate action to resolve them.Regarding the breakfast area and food quality, we regret that we did not meet your expectations. We continuously strive to improve our breakfast offerings and the overall guest experience. Your feedback is valuable to us, and we will use it to make necessary improvements.We hope you understand that your satisfaction is our top priority, and we regret that we fell short during your stay. If you ever decide to return, we would appreciate the opportunity to provide you with a more enjoyable experience. Please do not hesitate to contact us in advance so that we can make necessary arrangements to ensure your comfort.Thank you for choosing our hotel, and we hope to have another chance to welcome you in the future.Best regards,Haider ShaheenFront OfficeRoyal National
用户：真实旅客
发布日期：2023年9月15日 发布在：Expedia
We stayed for 5 days in a triple room, the conditions of the room are good. However, no air conditioner during summer time is a little bit hard to us, the windows could not be wide opened due to security. A litter fan was offered in the room
酒店管理层的评论
2023年9月22日，回复：酒店管理层 Royal National Reception
Thank you for sharing your feedback about your recent stay in our triple room. We're glad to hear that you found the conditions of the room to be good. However, we apologize for any inconvenience caused by the lack of air conditioning during the summer. We understand that this could be challenging, especially during hot weather.Regarding the windows, we prioritize the safety and security of our guests, which is why they may not be able to be opened wide. We apologize if this affected your comfort.We appreciate your understanding and would like to inform you that we do provide a fan in the room to help alleviate the heat. We hope this was helpful in making your stay more comfortable.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.
用户：真实旅客
发布日期：2023年9月15日 发布在：Hotels
酒店管理层的评论
2023年9月21日，回复：酒店管理层 Royal National
Dear Guest,Thank you for your perfect rating! We're delighted that you had an excellent experience during your stay. If you have any specific feedback or comments you'd like to share, please feel free to let us know. We appreciate your support and hope to welcome you back in the future for another wonderful stay.Kind Regards,Haider ShaheenFront OfficeRoyal National
用户：真实旅客
发布日期：2023年9月14日 发布在：Hotels
酒店管理层的评论
2023年9月14日，回复：酒店管理层 Royal National Reception
Thank you
用户：真实旅客
夏天無空調要想清楚 ； think twice @ heatwave summer
发布日期：2023年9月11日 发布在：Hotels熱浪下 32度的晚上，沒有冷氣空調，是一種苦行的修練。 without Aincon under a night of 32 degrees heatwave, it was a hot spring training to stay inside the room.
其他設備沒有意見，早餐及其他一切可以！
All other facilities & breakfast are fine . No compliant.
酒店管理层的评论
2023年10月29日，回复：酒店管理层 Royal National
Dear Yau fung,We appreciate your feedback regarding your recent stay. We apologize for the discomfort you experienced due to the lack of air conditioning during a heatwave. We understand how important it is to ensure a comfortable stay for our guests.Your comments have been noted, and we will take them into consideration as we continually strive to improve our services and facilities. If you choose to stay with us in the future, we will do our best to ensure your stay is more comfortable.Thank you for your understanding and for choosing our hotel. If you have any further feedback or specific comments, please don't hesitate to share them with us.Best regards,Monique Royal National Hotel
