大堂酒廊
查看供应情况

关于伦敦希思罗机场莱昂纳多酒店的点评

4 out of 5
伦敦希思罗机场莱昂纳多酒店
Bath Road, West Drayton, England

点评

8.6

超赞

10 分 - 超赞。2165 条好评，共有 3875 条点评" "
8 分 - 还可以。1081 条好评，共有 3875 条点评" "
6 分 - 一般。367 条好评，共有 3875 条点评" "
4 分 - 很差。147 条好评，共有 3875 条点评" "
2 分 - 糟糕。115 条好评，共有 3875 条点评" "

9.2/10

清洁度

9.0/10

员工和服务

8.4/10

服务设施

8.8/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

BAOSONG

2024 年 1 月入住 1 晚
Leonardo Hotel 于 2024 年 2 月 3 日 的回复
Dear Baosong,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 还可以

yi-chun

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Leonardo Team 于 2024 年 1 月 26 日 的回复
Dear Yi,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 超赞

Ka Wa

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚
Leonardo Team 于 2023 年 8 月 29 日 的回复
Dear Ka wa,Thank you for taking the time to rate your experience with us. We hope to welcome you again in future.

10/10 超赞

xinfu

2023 年 8 月入住 1 晚
Leonardo Team 于 2023 年 8 月 11 日 的回复
Dear Xinfu,Thank you for sharing about your great experience of our hotel. We are glad to hear you enjoyed your stay and hope to see you soon again in the near future.

8/10 还可以

Kai Hung

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great service
2023 年 8 月入住 1 晚
Leonardo Team 于 2023 年 8 月 6 日 的回复
Dear Kai,Thank you for sharing about your great experience of our hotel. We are glad to hear you enjoyed your stay and hope to see you soon again in the near future

6/10 一般

Eva

2023 年 8 月入住 1 晚
Leonardo Team 于 2023 年 8 月 8 日 的回复
Thank you for taking out time to rate us. We hope to welcome you again in the near future.

8/10 还可以

pui yee

与家人及幼儿出行
满意：清洁度、服务设施、住宿条件和设施
整體房間乾淨及新，但，Check in 實在太忙，需要改善。
2023 年 8 月入住 1 晚
Leonardo Team 于 2023 年 8 月 6 日 的回复
Dear Pui,Thank you for taking the time to rate us. Your feedback is duly noted. We hope to welcome you soon again in future.

8/10 还可以

CHI WAI

2023 年 7 月入住 1 晚
Leonardo Team 于 2023 年 7 月 10 日 的回复
Dear CHI WAI,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Leonardo Team

10/10 超赞

Feng ching

2023 年 6 月入住 1 晚
Leonardo Team 于 2023 年 7 月 1 日 的回复
Dear Feng,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Leonardo Team

10/10 超赞

MAY

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice location and clean rooms
2023 年 4 月入住 1 晚
Leonardo Team 于 2023 年 4 月 16 日 的回复
Dear May,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 超赞

yuwen

2023 年 3 月入住 1 晚
LEONARDO TEAM 于 2023 年 3 月 28 日 的回复
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good hotel at Heathrow.
Good location near Heathrow airport.
2023 年 2 月入住 2 晚
Leonardo Team 于 2023 年 2 月 15 日 的回复
Dear Guest,Thank you for taking the time in giving us your feedback.Sincerely,Leonardo Team

8/10 还可以

SIU KING

2023 年 1 月入住 1 晚
LEONARDO TEAM 于 2023 年 1 月 28 日 的回复
Dear SIU KING,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,LEONARDO TEAM

8/10 还可以

Chi Ho

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room is nice and quiet. The restaurant is a bit overpriced but the food are decent.
Leonardo Team 于 2023 年 1 月 15 日 的回复
Dear Chi Ho,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 超赞

Lisa

满意：清洁度、员工和服务、服务设施、住宿条件和设施

8/10 还可以

J. P.

满意：员工和服务、服务设施、住宿条件和设施
房间够大，很安静。很不错
2022 年 12 月入住 1 晚
l 于 2023 年 1 月 6 日 的回复
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 超赞

Yu Wah

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 12 月入住 1 晚
l 于 2022 年 12 月 27 日 的回复
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 糟糕

Clifford

2022 年 12 月入住 1 晚
l 于 2022 年 12 月 17 日 的回复
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 还可以

Lung Ching

2022 年 10 月入住 1 晚
l 于 2022 年 10 月 24 日 的回复
Dear ching, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Leonardo Team

8/10 还可以

Miao-Tzu

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 7 月入住 4 晚
Leonardo Team 于 2022 年 7 月 6 日 的回复
Dear Miao-Tzu, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 一般

Sam

与配偶出行
满意：住宿条件和设施，清洁度
員工服務態度一般！早餐Ok！
2022 年 6 月入住 1 晚
Leonardo Team 于 2022 年 6 月 16 日 的回复
Dear SAm , Thank you very much for providing you valuable feedback which will help us to improve quality of our services.

8/10 还可以

YIN TING

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
2022 年 6 月入住 2 晚
Leonardo Team 于 2022 年 6 月 9 日 的回复
Dear YIN TING , Thank you very much for providing you valuable feedback which will help us to improve quality of our services.

8/10 还可以

Kwan Ying

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
浴室內掛衣位不足，酒店內指示不清晰，經常找不到電梯，或去錯樓層，12-10pm冇餐廳可以提供食物，房間內沒有樽裝水。
2022 年 5 月入住 1 晚
Leonardo Team 于 2022 年 6 月 11 日 的回复
Dear Kwan Ying , Thank you very much for providing you valuable feedback which will help us to improve quality of our services.

10/10 超赞

Gary

满意：清洁度、员工和服务、服务设施、住宿条件和设施
They allowed me to check in two hours early, my tummy appreciated it.
2024 年 5 月入住 1 晚

10/10 超赞

Mr. Lynn

满意：清洁度、员工和服务、住宿条件和设施
The property was clean & modern. The food at the bar excelled and the Breakfast was excellent!
2024 年 5 月入住 1 晚
Leonardo 于 2024 年 5 月 15 日 的回复
Dear Lynn,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 还可以

Daniel

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Hotel location is a convenient for quick and easy access to Heathrow Airport. The negative issue is the food quality and selection at the restaurant is severely wanting.
2024 年 5 月入住 1 晚
Leonardo 于 2024 年 5 月 15 日 的回复
Dear Daniel,Thank you for your feedback ! We apologize for any inconveniences caused. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Leonardo Team

8/10 还可以

Douglas

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
The Hoppa shuttle bus service is a big reason to make hotels near Heathrow a good option, but not if they were substandard with respect to service and schedule as they were this visit.
2024 年 5 月入住 1 晚
Leonardo 于 2024 年 5 月 15 日 的回复
Dear Doughlas,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 超赞

Jan

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place with a very helpful and pleasant staff.
2024 年 5 月入住 1 晚
Leonardo 于 2024 年 5 月 15 日 的回复
Dear Jan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 还可以

Max，Saint Laurent

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Have a happy day
2024 年 5 月入住 1 晚
Leonardo 于 2024 年 5 月 15 日 的回复
Dear Max,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 超赞

Matthew

满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was a spacious and clean room. And very easy to use the paid shuttle to and from the airport terminal. Staff was friendly and helpful, and the restaurant was nice. I did not check out the environments outside, and there's not much space surrounding the hotel. Good for travelers wanting to make sure they're on time for their flights.
2024 年 5 月入住 1 晚
Leonardo Hotel 于 2024 年 5 月 14 日 的回复
Dear Matthew,Thank you for the great review of our hotel! We are thrilled to hear that you enjoyed your stay and found our staff very accommodating. Thank you for choosing us and we look forward to welcome you again very soon for another wonderful stay.Kind regards,Leonardo Team

8/10 还可以

Claudia

满意：清洁度、员工和服务、住宿条件和设施
The area around, but property was nice!
2024 年 5 月入住 1 晚
Leonardo Hotel 于 2024 年 5 月 14 日 的回复
Dear Claudia,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 超赞

Pardis

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Buffet breakfast included variety of options and the quality was good. Gluten free bread with dedicated toaster was available as well. The staff at reception was not super welcoming when I went to get coffee around 1 am.
2024 年 5 月入住 1 晚
Leonardo Team 于 2024 年 5 月 13 日 的回复
Dear Pardis,Thank you very much for staying with us and for sharing a review. We are thrilled to hear that you enjoyed your stay, especially our full varied English buffet breakfast. We are, however, very sorry to read about the inconveniences you experienced during your stay. We will work diligently to make the necessary improvements in these areas to ensure that every guest's stay is nothing short of perfect. We look forward to welcoming you back again.Kind regards,Leonardo Team

10/10 超赞

Amanda C

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel, friendly staff. Convenient to airport but not a good location if you want to explore London.
2024 年 5 月入住 1 晚
Leonardo Team 于 2024 年 5 月 13 日 的回复
Dear Amanda,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 超赞

Francesca

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Leonardo 于 2024 年 5 月 15 日 的回复
Dear Francesca,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 还可以

Kikelomo

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I had a good stay. One of the staff (Ivan) was particularly nice.
2024 年 5 月入住 1 晚
Leonardo Team 于 2024 年 5 月 13 日 的回复
Dear Kikelomo,Thank you for the great review of our hotel! We are glad that you enjoyed your stay. It is fantastic that you found our staff very accommodating, especially Ivan. We hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 超赞

Charles

满意：清洁度、员工和服务、住宿条件和设施
555555
2024 年 5 月入住 1 晚
Leonardo Team 于 2024 年 5 月 12 日 的回复
Dear Charles,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 超赞

Adrian，Negril

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Convenience and location for Airport - Combined with competitive pricing
2024 年 5 月入住 1 晚
Leonardo Team 于 2024 年 5 月 11 日 的回复
Dear Adrian,Thank you very much for staying with us and for sharing a review. We are thrilled to hear that you enjoyed your stay, especially the modern room that offered excellent value for the price. Ensuring convenient access for our guests is a priority, and we are pleased that our location met your expectations. . We look forward to welcome you again for another wonderful stay.Kind regards,Leonardo Team

10/10 超赞

Dawn

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Quick stay. Had a 12 hour layover at airport so stayed here. Wish we could have experience more. Saw restaurant and bar which was full of laughter and everyone was friendly. Staff made us welcome and upgraded our room at no cost, they arranged our travel back to airport in morning and coffee. Would love to go back.
2024 年 5 月入住 1 晚
Leonardo Team 于 2024 年 5 月 11 日 的回复
Dear Dawn,Thank you for the great review of our hotel! We are glad that you enjoyed your stay. . It is wonderful to know that our staff's helpfulness left a positive impression on your experience. Providing excellent service is important to us, and we are pleased that we could contribute to a positive stay. We look forward to welcome you again for another wonderful stay.Kind regards,Leonardo Team

6/10 一般

Estrella

团体旅客
不满意：服务设施
Small dinning area the hall. The lobby needs TLC
2024 年 5 月入住 8 晚
Leonardo Team 于 2024 年 5 月 11 日 的回复
Dear Estrella,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused. We will promptly share your comments with our management team, and together, we will work diligently to make the necessary improvements in these areas to ensure that every guest's stay is nothing short of perfect. We look forward to welcoming you back again.Kind regards,Leonardo Team

8/10 还可以

Stuart

满意：员工和服务，清洁度
U
2024 年 5 月入住 1 晚
Leonardo Hotel 于 2024 年 5 月 11 日 的回复
Dear Stuart,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 超赞

Fred

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The restaurant, service and food were excellent.
2024 年 5 月入住 1 晚
Leonardo Hotel 于 2024 年 5 月 11 日 的回复
Dear Fred,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 还可以

Owning

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
spacious room. just little old property but really convenience location
2024 年 5 月入住 1 晚
Leonardo Team 于 2024 年 5 月 10 日 的回复
Dear Owning,Thank you for your feedback! We are glad you found our rooms spacious and appreciated our convenient location. We're committed to providing comfortable accommodations. We hope you enjoyed your stay overall, and we look forward to welcoming you back in the future.Kind regards, Leonardo Team

10/10 超赞

Tina

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Large clean rooms with very comfortable beds
2024 年 3 月入住 1 晚
Leonardo Team 于 2024 年 5 月 10 日 的回复
Dear Tina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 超赞

Robert

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We enjoyed our long stay over at Heathrow. Yes, it was busy in the morning. Although many restaurants were crowded we did find a place to eat and have refreshments as we waited for our flight home.
2024 年 5 月入住 1 晚
Leonardo Team 于 2024 年 5 月 11 日 的回复
Dear Robert,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 超赞

Jane

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Easy place to stay. Nice bar area. Bus from terminal to the door from the Bus Station.
2024 年 5 月入住 1 晚
Leonardo Team 于 2024 年 5 月 10 日 的回复
Dear Jane,Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We are also pleased to hear that you found our hotel to be an ideal place to stay before a Heathrow flight. Our convenient location near Heathrow is designed to provide a comfortable stopover experience for our guests. We eagerly await your next visit for another enjoyable stay.Kind regards,Leonardo Team

8/10 还可以

Yoram

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Need better pillows
2024 年 5 月入住 1 晚
Leonardo Team 于 2024 年 5 月 10 日 的回复
Dear Yoram,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 还可以

Lawrance

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Stay for overnight only.
2024 年 5 月入住 1 晚
Leonardo Team 于 2024 年 5 月 10 日 的回复
Dear Lawrance,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 超赞

Judy

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Close to the airport, easy access, acceptable restaurant and bar. Large, clean, comfortable room. Good value.
2024 年 5 月入住 1 晚
Leonardo 于 2024 年 5 月 9 日 的回复
Dear Judy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 超赞

Lenda，Frederick

The staff at check in in was so attentive and helpful!
2024 年 5 月入住 1 晚
Leonardo 于 2024 年 5 月 9 日 的回复
Dear Lenda,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 超赞

shelley

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We were very impressed by the front staff—we arrived VERY late & the front desk treated us with warmth & efficiency. He immediately removed stress about getting to the airport by booking our transfer & booked our breakfast. We had a great sleep. Our room was clean, comfortable & very quiet. Breakfast was delicious
2024 年 5 月入住 1 晚
Leonardo 于 2024 年 5 月 9 日 的回复
Dear Shelley,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team