4/10 Poor
Lakeitra
Traveled with family
May 31, 2024
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The hotel appeared nice until we got on the elevators. It was obvious that the carpet hadn't been updated or cleaned well in quite some time. As soon as we walked in the room, the imitation leather chair was so worn out. It was peeling badly and really needed to be thrown out. The shower curtain and rod were horrible. Several rings were missing and two of the holes were ripped. The rod was higher on one end so the shower curtain kept sliding open in use. That lead to water all over the floor. We asked the cleaning lady 2x to change it and called down to the front desk to let them know. Nothing was done. I had to go find a manager and she later came to change it but the 2nd curtain wasn't much of an improvement. We were considering changing hotels and just take a loss but decided to tuff it out. My brother was in a suite and they had the same worn chair in their room. They really need to invest in updating the hotel. The biggest plus with the hotel was that we had a river view and that was nice. Spend a few dollars more and go to the Marriott instead.
Lakeitra
Stayed 2 nights in May 2024