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First room variety was wet, 2nd room tv wouldn't work, police outside at the homeless camp, very unsafe, we left, will request a refund
Brad
Stayed 1 night in May 2024
Response from Jeremy B. on May 15, 2024
We apologize for the issues you experienced during your stay and appreciate you bringing your concerns to our attention. Yes, can can certainly reach out to the property to share these issues with management. Management would have been happy to resolve these concerns during your stay. Not sure what you mean by "homeless camp." We don't see any homeless persons around our property. It's a pretty good area near the airport. Feel free to reach out.
10/10 Excellent
Anthony
Business traveler
May 10, 2024
Excellent Stay cozy comfortable and elegant
Anthony
Stayed 1 night in May 2024
Response from Jeremy B. on May 10, 2024
Thanks so much for the review. Glad you enjoyed your stay.
Solid place to stay if you just need a place to stay if you just need a room after flying in. Probably not worth the $200 I paid to stay there on a Saturday except maybe for the free airport shuttle service and complementary breakfast which was pretty good. They rooms were pretty basic but clean, clearly not renovated recently, no extra sheets and rough towels.
Thank you for your review. We're glad you enjoyed your stay.
8/10 Good
beth
May 3, 2024
Very convenient near airport and highway and away from the strip which is what I wanted. Not fancy but well cared for and comfortable esp for the price!
I was pleasantly surprised how quiet it was despite being so close to the airport. Hotel was very clean and didn’t smell like cigarettes like popular casino hotels in Vegas. Staff was very friendly and helpful, the only thing that I was disappointed with was the breakfast I wish they had better options. They served the same thing both days I was there, Food was good but I’ve had better. Overall it is a good hotel away from the Vegas strip but not to far. We had a great experience and we will definitely stay here again.
Javier
Stayed 2 nights in Apr 2024
Response from Jeremy B. on May 3, 2024
We appreciate your review. Hope to have you back again next time you're in town.
The staff was incredibly friendly! Our flight was delayed over 3 hours and we ended up arriving close to midnight and we needed the shuttle service and they didn’t even hesitate to send someone over to get us! It was so appreciated and the lady was absolutely amazing. The rooms were so clean and comfortable. The view of the city from a distance was gorgeous!!
Elizabeth
Stayed 1 night in Apr 2024
Response from Jeremy B. on May 3, 2024
Thank you so much for the great comments! We're glad you had a great stay! We will certainly share you compliments with the team.
I just spent some hours. I was in transit and just wanted a place to take a shower and rest. The shuttle service was very convenient for me. Staff was very friendly
Geraldine
Stayed 1 night in Apr 2024
Response from Jeremy B. on Apr 23, 2024
Great. We're so glad the shuttle was convenient for you and the staff was pleasant. We appreciate your review.
The first room was not livable. The next morning we were transferred to a better room. Michelle was very friendly and helpful, she assisted with transportation to nearby places. She made our trip more comfortable and even gave me a snack for my B-Day.
Marissa
Stayed 2 nights in Apr 2024
Response from Jeremy B. on Apr 23, 2024
Thank you for your review. We're so glad we were able to accommodate you your 2nd day and apologize for the issues with your first room. We will certainly share your comments with maintenance to inspect as well as the rest of the team for your compliments. We hope to have you back again soon.
It was really a bad experience for us. The AC was not working and the whole night we couldnt sleep because it was hot and the walls are thin and we can clearly hear the next door talking and it was so loud as well. The breakfast was so mediocre. When asked about the not working we were given a rude response saying they cant do anything since they dont have the skill to troubleshoot and only can move us to a one king and sofa bed room which was not an option for us. So we endded up staying in the same noisy room.
Shanmugaraja
Stayed 1 night in Apr 2024
Response from Jeremy B. on Apr 10, 2024
We're so sorry for the issue you experienced at the property and appreciate you bringing this to our attention. We will certainly have maintenance address your concerns. Please feel free to reach out to the property so we can address this with you personally.
4/10 Poor
Jameela
Traveled with family
Apr 8, 2024
Liked: Staff & service
Disliked: Cleanliness
We had a room with two queens. One queen reeked of urine. Possibly not changing the mattress pad. We were relocated to a nice room.
Jameela
Stayed 1 night in Apr 2024
Response from Jeremy B. on Apr 8, 2024
Thank you for your review. We're so glad the staff was able to reaccommodate you. We're so sorry for the issue and appreciate you bringing this to our attention. We will certainly have the housekeeping department review the previous room to address this concern.
My personal experience has always been pleasant. I always reserve my rooms online for a faster checkin checkout’s are just as fast. This was my 3rd stay it’s no way I would return if the service and treatment wasn’t excellent. I’ll be back in may.
demetrious
Stayed 2 nights in Mar 2024
Response from Jeremy B. on Mar 27, 2024
We're so happy to hear that you had a great stay and we look forward to having you back next time you're in Vegas!
It was good as a last 1 night pitstop before returning home. Room was clean but the tub/toilet room needed either elbow grease for marks or a replacement. They provided breakfast and a 15 minute free shuttle to the airport that ran every 30 minutes so this was the main reason we booked it.