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Reviews of Harrah's Hotel and Casino Las Vegas

3.5 out of 5
Harrah's Hotel and Casino Las Vegas
3475 Las Vegas Blvd S, Las Vegas, NV

Reviews

7.6

Good

Rating 10 - Excellent. 4279 out of 11099 reviews" "
Rating 8 - Good. 2818 out of 11099 reviews" "
Rating 6 - Okay. 1851 out of 11099 reviews" "
Rating 4 - Poor. 1089 out of 11099 reviews" "
Rating 2 - Terrible. 1062 out of 11099 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Hui-Sun

Stayed 3 nights in May 2024
Response from Michelle on May 18, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Brent

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Wasnt fun being woken up but the loud elevator clanking all night and the shower didnt have a slider so it was impossible for water to not get everywhere.
Stayed 3 nights in May 2024
Response from Dan on May 17, 2024
Hello Brent, I would like to thank you for taking the time to express your experience concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issues you may have experienced. I hope you will view this negative experience as an isolated incident.

2/10 Terrible

Jorge

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in time is taking too long, never staying here again
Stayed 1 night in May 2024
Response from John on May 17, 2024
Hello Jorge, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

LIZABETH

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the cleanliness and the price for this hotel
Stayed 1 night in May 2024
Response from John on May 17, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Why does the shower have half a door in the room. Therefore getting the floor wet. Other than that it’s convenient
Stayed 2 nights in May 2024
Response from Dan on May 16, 2024
Thank you for taking the time to share your thoughts. Guest satisfaction is our number one priority.

4/10 Poor

Gregory, Schaumburg

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Hotel rooms did not include coffee maker, coffee supplies, refrigerator, clock, or bottled water that we see in every hotel where we stay. The coffee was good, but price was very high. Shower did not have doors. Water sprayed or flowed out all over the bathroom floor. It was slippery and messy.
Stayed 3 nights in May 2024
Response from Dan on May 16, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Natalie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Michelle on May 18, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Karla

Traveled with partner
Disliked: Amenities
Just okay! There was a birthday and I let them know weeks before arriving and they didn’t acknowledge anything about it. So kind of disappointed!
Stayed 3 nights in May 2024
Response from ALM on May 16, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 Poor

Bryan

Traveled with group
Disliked: Cleanliness, staff & service
Had disposable eyelashes on the floor soon as i walked in the door and smelled like cigarettes! Went to see if i could switch rooms and the lady said in two days, for 50 more dollars a day! Spoke with a manager he said he was going to waive 30 of that never did so and charged me more amenitie fees! Just do business!
Stayed 4 nights in May 2024
Response from Dan on May 16, 2024
Hello Bryan, thank you for providing your feedback on your most recent stay.  Please contact Harrah's directly to speak to a member of management regarding your experience.

8/10 Good

Jason Michael

Traveled with group, Traveled with family
Liked: Staff & service, amenities
Overall the property and staff were great.
Stayed 3 nights in May 2024
Response from Kimberly on May 16, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Valaurie

Liked: Staff & service
Stayed 3 nights in May 2024
Response from Dan on May 16, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Nhia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here and enjoyed it. It was easy to park and I did self check-in at the kiosk in the lobby. Our room was clean and we slept great. The hotel is in the middle of the strip so it was easy to walk to everything and there are plenty of food options. I would stay again!
Stayed 2 nights in May 2024
Response from Latrice on May 15, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Joseph

Traveled with family
Smell Of smoke lingers everywhere even in the guest rooms
Stayed 3 nights in May 2024
Response from Doug on May 15, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went with my wife and we stayed 3 nights. Had a great experience. The location was great. Lots to do within a short distance. The staff we interacted with was friendly and helpful. I will be staying here again. I do recommend the rewards program.
Stayed 3 nights in May 2024
Response from Doug on May 15, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Alejandro, Homestead

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from John on May 16, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Rogelio

Liked: Property conditions & facilities
Stayed 3 nights in May 2024
Response from Kimberly on May 16, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 Okay

Tuan

Traveled with family
Disliked: Amenities, property conditions & facilities
The conditioner bin is not pumping out. There is no coffeepot or teapot inside the room
Stayed 2 nights in May 2024
Response from Doug on May 15, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Shawn M

Traveled with partner
Wonderful stay
Stayed 2 nights in May 2024
Response from John on May 15, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Joanna Christine

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024
Response from Kimberly on May 16, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

GIANG

Traveled with family and small children
Liked: Cleanliness, staff & service
Great stay for a weekend getaway
Stayed 2 nights in May 2024
Response from Latrice on May 15, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

juan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Location
Stayed 3 nights in May 2024
Response from Dan on May 14, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

8/10 Good

ovidiu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great hotel and great people, the only thing is that you pay upgrade for a room with the view at the strip….. but is only the direction to the strip not view of the street….overall it was agreat stay
Stayed 2 nights in May 2024
Response from Dan on May 14, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Taylour

Traveled with family and small children
Liked: Cleanliness
Cheap, clean, nice rooms but can get expensive with add on’s and expensive lobby/casino area.
Stayed 1 night in May 2024
Response from Michelle on May 14, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

2/10 Terrible

Lydia

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Never again will I go there
Stayed 2 nights in May 2024
Response from ALM on May 14, 2024
Hello Lydia, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

4/10 Poor

Samira

Disliked: Cleanliness, property conditions & facilities
Never again
Stayed 4 nights in May 2024
Response from Latrice on May 15, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

10/10 Excellent

jocelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at, right on the strip walkable to everything.
Stayed 2 nights in May 2024
Response from ALM on May 14, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

NAVEEN KUMAR

Business traveler
Disliked: Staff & service
no coffee maker in the room which is really inconvenience.
Stayed 3 nights in May 2024
Response from Michelle on May 14, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 Poor

Judy, Winnipeg

Traveled with family
Disliked: Staff & service, property conditions & facilities
Extra fees to pay out of pocket and price is different at different times
Stayed 3 nights in May 2024
Response from Doug on May 14, 2024
Hello Judy, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Demondre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stores are a bit pricey but overall it’s a very nice hotel.
Stayed 3 nights in May 2024
Response from Doug on May 14, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

chondia

Traveled with group
every thing went well
Stayed 1 night in May 2024
Response from Michelle on May 14, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

stefania

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Dan on May 14, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Tomeka, Lake Wales

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The property was clean. However, we left our room and the maid came in while we were gone and the beer salt for our Tequila was missing. There were 3 people staying in the room and never enough wash clothes or towels. We had to request wash clothes at 12am. Overall, the experience was nice and would stay again.
Stayed 3 nights in May 2024
Response from Michelle on May 13, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Brenda

Liked: Cleanliness, property conditions & facilities
Food court cashiers were RUDE... Otherwise it was a nice atmosphere, clean and offered a variety of options.
Stayed 3 nights in May 2024
Response from Ruby on May 13, 2024
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed. We will work hard to fix the issues you've experienced. Please have a great day

10/10 Excellent

JEFFREY

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLEAN
Stayed 2 nights in May 2024
Response from Latrice on May 13, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Patrocinio A

The deluxe room given us did not have coffee maker and room service was insufficient. Trash can were not empty at all during our 4 days stay in the hotel room.
Stayed 3 nights in May 2024
Response from Doug on May 14, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service
Stayed 3 nights in Apr 2024
Response from John on May 13, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Best location in Vegas!!
Stayed 2 nights in May 2024
Response from John on May 13, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Brian Keith

Traveled with group
Disliked: Amenities, property conditions & facilities
The property is outdated. Their is half a shower door so the water gets all over the bathroom floor. The closest is in the bathroom in the open. The iron has to be the cheapest iron they could find. The towels weren't clean.
Stayed 4 nights in May 2024
Response from Doug on May 13, 2024
Hello Brian, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

JESUS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Doug on May 14, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Love
Stayed 2 nights in May 2024
Response from Christina Banks on May 13, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The person who checked us in was awesome. I think there are some hidden costs but overall I was very satisfied with our stay. Very quiet when we were in our room. We had the view of the sphere I don’t think I will pay extra for that next time. Ok view but really the view was the link parking garage.
Stayed 3 nights in May 2024
Response from Michelle on May 12, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Frederick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice except for the long walk to get there. Many food options & on the strip close.
Stayed 4 nights in May 2024
Response from Michelle on May 12, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Lucyna, Katy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a very good location on the strip. Very clean rooms. Extremely clean sheets and towels. The only peoblem in all hotels is that they allow smoking in the casinos.
Stayed 3 nights in May 2024
Response from Latrice on May 12, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Todd, Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I think Harrahs was a nice, clean, very great location. The rooms were in good condition. There was one day that I did not receive room cleaning, but I did have the "Do not disturb" on till about 10a.m. The shower had only one door which led to water getting on the floor if I did not put towels down. Every staff person that I came in contact with was very nice. If I had any complaints, it would be that they did not accept cash as payment for the "resort fee". The resort fee was also fairly high for an "affordable" Hotel/Casino. I also did not like a few of the "street performers" outside of the casino.There were a few that borderline rude. I would stay again though.
Stayed 4 nights in May 2024
Response from John on May 12, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities
Central location on strip.
Stayed 2 nights in May 2024
Response from John on May 12, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Jennifer Lynne

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Room was dirty, stains on the sheets, feather pillows were horrible. Feathers all over our bed, poking us in the face as we slept. I got a horrible migraine and inquired about a late check out and Harrahs wanted 70bucks to check out late. Kinda disappointed probably will not stay there again. We spent a lot of money in the casinos, and we couldn’t even get a 2 hour late check out. I was so very I’ll, and very dissatisfied with Harrahs customer service.
Stayed 4 nights in May 2024
Response from Christina Banks on May 11, 2024
Hello Jennifer , I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Cindy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the fact that it was easy access to Uber and taxi pick up. What can be improved is the bathroom shower needs a sliding door water was all over the place. More towels in the room. The AC wasn’t as cold but the bed was comfortable
Stayed 2 nights in May 2024
Response from Latrice on May 11, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs more plugs
Stayed 1 night in May 2024
Response from Doug on May 11, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Arcangel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from John on May 12, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Nevie

Stayed 4 nights in May 2024
Response from John on May 12, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!