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Reviews of Caesars Palace

4.5 out of 5
Caesars Palace
3570 Las Vegas Boulevard South, Las Vegas, NV

Reviews

7.4

Good

Rating 10 - Excellent. 4439 out of 11147 reviews" "
Rating 8 - Good. 2181 out of 11147 reviews" "
Rating 6 - Okay. 1795 out of 11147 reviews" "
Rating 4 - Poor. 1380 out of 11147 reviews" "
Rating 2 - Terrible. 1352 out of 11147 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

LIZABETH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the ambience and the staff.
Stayed 3 nights in May 2024
Response from Kimberly on May 17, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Luis

Construction in me floor
Stayed 4 nights in May 2024
Response from Dan on May 16, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Julio

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Michelle on May 17, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean. I liked the feel of old Rome that they try to portray. There is a lot to do on property if you choose too. The staff was friendly and helpful. The property, especially the casino floor, was far to smokey. If it's not realistic to have the property smoke free, they should at least have area's where smoking is not permitted, or rather, have designated smoking areas.
Stayed 4 nights in May 2024
Response from Ruby on May 16, 2024
We are happy to hear that you have enjoyed your stay with us! Guest satisfaction is our number onepriority and we will work hard to fix on the issue you experienced. I hope you will view this negative experience as an isolated incident. We look forward to welcoming you back on your next visit!

4/10 Poor

Ravi, Fremont

Traveled with family
Liked: Cleanliness, property conditions & facilities
The checkin process was bad. Parking and luggage handling was not easy.
Stayed 1 night in May 2024
Response from Dan on May 16, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Brooke, Chatsworth

Traveled with family
Liked: Cleanliness, property conditions & facilities
The concert venue was great! Made it easy to get to and from the concert. Other than that I left a day early because of the noise and issues across the hall from my room.
Stayed 5 nights in Apr 2024
Response from Ruby on May 16, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Alexa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very nice! Very welcoming and enjoyable stay!
Stayed 1 night in May 2024
Response from John on May 16, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good all round, drinks and cushioned beds around the pool are extortionate though!
Stayed 5 nights in May 2024
Response from John on May 16, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Dale

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No bath robes, not enough sun beds, too many rent me beds. Main pool never open, we were there 10 days. Some days allowed to take drinks poolside other times turned away, very confusing. Poor vegetarian options, high priced food and drinks compared to other hotels, even the Wynn was cheaper. Only 2 devices can use free Wi-Fi we were a party of 3 and one of us was expected to 15 dollars a day, for our 10 night stay that's 150 extra extortionate on top of the resort fee. Not sure what you got for the fee, as we never got to go in the main pool. Been Vegas 11 times, this was by far the worst stay for the money
Stayed 10 nights in May 2024
Response from Kimberly on May 16, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Christina Banks on May 17, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Anthony Joseph, Carteret

Liked: Cleanliness, amenities
We liked the pool area, casino and choice of restaurants. Was not happy about the daily Resort Fee. A ripoff.
Stayed 4 nights in May 2024
Response from Dan on May 15, 2024
Thank you for taking the time to let us know of your experience with us. Guest satisfaction is our number one priority.

8/10 Good

Parris, McDonough

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 3 nights in May 2024
Response from John on May 15, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. We upgraded to a suite.
Stayed 3 nights in May 2024
Response from Doug on May 15, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Parbattie

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Booked two rooms for 8 people and when we got there, they gave us keys to rooms which were occupied already. Waited for two hours to resolve. We had to split up in different towers. According to staff, rooms are first come, first serve. Thought when you book your room and paid for it, it should be available when you get there. Guess not. Wouldn’t stay here again. Disappointed!
Stayed 3 nights in May 2024
Response from Doug on May 15, 2024
Hello Parbattie, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

6/10 Okay

Devin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When my group and I chose to upgrade our rooms each of us was charged a different rate for the same rooms on the same tower.
Stayed 4 nights in May 2024
Response from John on May 15, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

2/10 Terrible

Ricardo, Lancaster

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Wifi did not work a parking was horrible. Card rooms did not work
Stayed 3 nights in May 2024
Response from Doug on May 15, 2024
Hello Ricardo, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Tareena Ashanti

Traveled with group
Liked: Cleanliness, staff & service, amenities
Overall stay was good. I don’t like the fact we were charged a deposit hold fee when staying 2 nights that should be communicated before hand or given confirmation when the day of check in is being processed.
Stayed 2 nights in May 2024
Response from Doug on May 15, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Stephen Anthony

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fun time
Stayed 3 nights in May 2024
Response from Michelle on May 14, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

S M

Stayed 2 nights in May 2024
Response from ALM on May 15, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

James, Irvine

Stayed 3 nights in May 2024
Response from Latrice on May 15, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Edna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from Doug on May 14, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Doug on May 15, 2024
Hello Ricky, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always classy and classic! Our favorite place to stay in Las Vegas.
Stayed 3 nights in May 2024
Response from Doug on May 14, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Kelly, North York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay!
Stayed 2 nights in Apr 2024
Response from John on May 14, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Sinisa

Traveled with group, Traveled with family
Liked: Staff & service
Food and drinks prices were pretty high, but conditions of the hotel were not the best. Some elevators were not working and hotel itself looked worn down.
Stayed 2 nights in May 2024
Response from John on May 14, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Caesar’s is our go-to place to stay on the strip for numerous reasons. It has excellent dining options, plenty of transportation and taxi cab access, is located in the middle of the strip and has lots of gaming options. You have the typical drunk young kids (like any resort) but it’s just a great place to stay.
Stayed 4 nights in May 2024
Response from John on May 14, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Rachel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here with my 8 year old. Conveniently located across from the linq promenade which had lots of restaurants, shopping & other options of things to do if you’re traveling with kids.
Stayed 2 nights in May 2024
Response from Christina Banks on May 14, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

dago

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would like to stay agin
Stayed 3 nights in May 2024
Response from Latrice on May 13, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Deron

I was assisted with getting an early check in. Staff was great.
Stayed 2 nights in May 2024
Response from Latrice on May 13, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
The room was not as clean. Bathroom and bar are Floor was dirty. Looked like it had not been cleaned only picked up.
Stayed 3 nights in May 2024
Response from Latrice on May 14, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Michelle on May 15, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Carina

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Pubes all over the shower and bathroom, pee stains on the floor next to toilet, dirty room and internet does not work despite paying resort fees.
Stayed 1 night in May 2024
Response from Doug on May 13, 2024
Hello Carina, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

RALPH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!!
Stayed 2 nights in May 2024
Response from Doug on May 13, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Anthony

Business traveler
Disliked: Amenities
Don’t fall for the upgrade trick. It’s not worth it in my opinion if you are exploring Vegas. You are barely in the room. Front desk baited me into the upgrade
Stayed 4 nights in May 2024
Response from Michelle on May 13, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 Okay

Kathleen, Naples

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A reliable hotel in a good location. Lots of dining and shopping options. Needs updating throughout the main areas.
Stayed 2 nights in May 2024
Response from Michelle on May 12, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

REYNALDO

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dining options
Stayed 5 nights in May 2024
Response from John on May 12, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Suzanne Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 4 nights in Apr 2024
Response from John on May 12, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from John on May 13, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Micheal

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff at times wasnt helpful. I was gambling with my wife. The waitress wasn’t around for over 30 minutes. I walked over to the bar and asked for a bottle of water for my wife which was sitting in eye site of the bartender. Refused to offer me a water and said I needed to pay $8 for a bottle or go out side and pay the same for a larger one or wait for the waitress. When checking out and wanted to have a meal at the buffet I was told you can not bring luggage into the dining room and had to take it to the “bell service” next to the security station. Never giving me a way to get there just pointing instead of where to go. I asked other staff walking and was direct to the reservation desk. I finally found the security station and he told me I had to go outside and wait then looked away at his monitor and addressing me anymore. I went back to the buffet and see others with carry on bags in line and seated and the staff is not even questioning them just telling me I can’t being in my bag. Not the experience I was expecting at a hotel like this. Will consider other properties for my next stay.
Stayed 1 night in May 2024
Response from Michelle on May 11, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

NICOLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Michelle on May 12, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Javier

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room i paid for a week ago was unavailable and they tried putting me in a twin queen bed room when i paid for a king bed.
Stayed 1 night in May 2024
Response from Doug on May 11, 2024
Hello Javier, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from John on May 12, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Scott, Pequea

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible place to stay. First class and so much to do.
Stayed 2 nights in May 2024
Response from Christina Banks on May 11, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

shannon nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and very clean!
Stayed 4 nights in May 2024
Response from Michelle on May 10, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Paula, Schaumburg

Business traveler
Liked: Staff & service, amenities
I like the number of pools and the number of restaurants to choose from. I also like the convenience of the location so close to so many things to do. Very Walkable. My hotel room smelled completely of smoke, it was disgusting.
Stayed 1 night in Apr 2024
Response from Chuck D. on May 10, 2024
Hello Paula, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Filippo, Escondido

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Dan on May 11, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

6/10 Okay

Don

Traveled with group
Really felt like we were nickle and dimed for everything. Especially front desk at check in and checkout. Early check in fees and useless upgrades are misleading at best with what you get. Buyer beware….They tried to pin us for using the mini bar even though we didn’t touch it.
Stayed 3 nights in May 2024
Response from Ruby on May 10, 2024
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed. You were not charged the mini-bar restocking fee. We will work hard to fix the issues you've experienced. Please have a great day

6/10 Okay

Genbiao, Little Rock

Traveled with family
Liked: Staff & service
I had thought this hotel was as great as Wyne and other top hotels in Vegas, finally I was a bit disappointed that room is not clean. The telephone set was covered with heavy dust, like they did not clean it for a month. Room is spacious and view is great. Need improve room cleanness.
Stayed 1 night in Mar 2024
Response from John on May 10, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Michelle on May 11, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Rosa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in May 2024
Response from John on May 10, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!