Ratings based on 970 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 6, 2024 on Expedia
I was in my room doing some work at the desk when to my surprise I was greeted by a Cockroach scurrying across the desk.
Comment from Hotel Management
Jun 7, 2024 by Eric T., Hotel Management
Thank you for your feedback, Robert. We sincerely apologize for the unwelcome surprise you encountered. We take pest control very seriously and have regular service to address such issues, especially during the warmer months. We'll follow up with our pest control provider to ensure this is addressed promptly. Your comfort and satisfaction are important to us, and we hope you might give us another opportunity in the future to provide a better experience.
by A verified traveler from Prescott
Posted Jun 5, 2024 on Expedia
We have stayed here in the past visiting family and it was nice. We decided to come back after staying in 2 other hotels for security reasons (I know everything about the crime in Lancaster, since it was my job). I was not surprised that this area is still a place to roll the dice for vehicle burglaries and sketchy people hanging around. I made sure I parked my vehicle close to the front door. The room was old although it was clean. There was a lot of noise in the hallways. Everything went well until I was walking my service K9 through the lobby when a woman was coming down the hall with 2 dogs, a loose one and a pit bull on a leash pulling the woman towards my K9. I had to move fast to avoid an altercation. The staff was concerned for our safety and they did reprimand the lady for having a loose dog and vicious dog in the hotel. Other then that it went as I expected. You get what you pay for trying to save money. I am doubtful I will return.
Comment from Hotel Management
Jun 7, 2024 by Eric T., Hotel Management
Thank you for sharing your experience, Mark. We're glad you found the room clean and appreciated the staff's concern for your safety. We apologize for the issues with noise and the incident involving other guests' pets. Your feedback is important, and we will address these concerns to improve our guest experience. We hope you'll reconsider and give us another chance in the future.
by A verified traveler
Posted Jun 2, 2024 on Expedia
Really enjoyable staying at the Oxford suites love the amenities toiletries and overall property condition was great
Comment from Hotel Management
Jun 5, 2024 by Eric T., Hotel Management
Thank you for your fantastic review, Harrison! We're thrilled to hear that you enjoyed your stay at Oxford Suites Lancaster and appreciated the amenities, toiletries, and overall property condition. We look forward to welcoming you back soon!
by A verified traveler
Posted Jun 2, 2024 on Expedia
Uu
by A verified traveler
Posted Jun 1, 2024 on Expedia
Comment from Hotel Management
Jun 5, 2024 by Eric T., Hotel Management
Thank you for your excellent rating, Jessica! We're delighted to hear you had a great stay at Oxford Suites Lancaster. We look forward to welcoming you back soon!
by A verified traveler
Posted May 30, 2024 on Expedia
Yes
Comment from Hotel Management
Jun 5, 2024 by Eric T., Hotel Management
Thank you for your perfect rating, Ricardo! We're delighted to hear you had an excellent stay at Oxford Suites Lancaster. We look forward to welcoming you back soon!
by A verified traveler
Posted May 28, 2024 on Expedia
Security attempted to open my door in the middle of the night with about her guest. When we opened the door they acted confused that we were there. Then the front desk called and told us we were supposed to be in a different room. I told them that was a mistake on their end because our keys and information all matched the room we were occupying. No apology or anything for any member of the staff. We left early I didn’t feel safe sleeping there another night.
by A verified traveler
Posted May 27, 2024 on Expedia
Had a Pleasant Stay Staff Housekeeping and Even Maint. Gary and Art were ahhhmazzing They knew i came from out of state and they made sure the pool was cleaned and Avail for me to swimming I truly enjoyed my stay!!!!
Comment from Hotel Management
Jun 5, 2024 by Eric T., Hotel Management
Thank you for your wonderful review! We're delighted to hear you had a pleasant stay and appreciated our staff, housekeeping, and maintenance team, especially Gary and Art. It's great to know they made your experience special by ensuring the pool was ready for you. We look forward to welcoming you back to Oxford Suites Lancaster!
by A verified traveler
Posted May 24, 2024 on Expedia
The beds were very uncomfortable to the point that I could not sleep and ended up with a sore neck. Then for breakfast the gentleman who was cooking & taking our tickets was not very friendly.
Comment from Hotel Management
Jun 5, 2024 by Eric T., Hotel Management
Thank you for your feedback, Susan. We're sorry to hear about the discomfort you experienced with the bed and the unfriendly service during breakfast. We appreciate your comments and will address these issues to improve our guest experience. We hope you'll give us another opportunity to provide a more comfortable stay in the future.
by A verified traveler
Posted May 21, 2024 on Expedia
I liked how clean it was and I felt like I was in a brand-new Hotel. VERY CLEAN.
Comment from Hotel Management
Jun 5, 2024 by Eric T., Hotel Management
Thank you for your feedback, Susan. We're sorry to hear about the discomfort you experienced with the bed and the unfriendly service during breakfast. We appreciate your comments and will address these issues to improve our guest experience. We hope you'll give us another opportunity to provide a more comfortable stay in the future.
