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Reviews of Sonesta Select Laguna Hills Irvine Spectrum

3 out of 5
Sonesta Select Laguna Hills Irvine Spectrum
23175 Avenida De La Carlota, Laguna Hills, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 572 out of 1202 reviews" "
Rating 8 - Good. 263 out of 1202 reviews" "
Rating 6 - Okay. 161 out of 1202 reviews" "
Rating 4 - Poor. 116 out of 1202 reviews" "
Rating 2 - Terrible. 90 out of 1202 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Josephine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t like to pay parking
Stayed 1 night in May 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Leyla

Disliked: Staff & service, amenities, property conditions & facilities
They have none friendly staff at the reception. Broke elevator, smelled pot in the the corridor, smelly carpets
Stayed 1 night in May 2024
Response from MARINA TANAGHO on May 17, 2024
Dear Leyla,Thank you for choosing to stay at the Sonesta Select Laguna Hills and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place and that we exceed your expectation in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Laguna Hills. Sincerely,

10/10 Excellent

Whell Ghene

Stayed 1 night in May 2024

4/10 Poor

Jorge

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Got there and staff ignored me and clearly saw me waiting in the front desk for assistance, until I stated hey I’m here to check in she responded to give her 5 mints for check in I said okay no problem. I don’t move I stay in the front desk waiting another lady shows up and she starts checking her in before me totally cuts me off finishes with her and then answers the phone. Room smelled , AC didint work and outside window screen was broken totally unsafe and someone could have broken in my room
Stayed 1 night in May 2024
Response from Nehal Taha on May 13, 2024
Thank you Jorge for taking the time to share your experience with us, We’re so sorry for the inconvenience of the staffing, AC and Broken window , wish you reported these issues to our team on property to make it right during your stay . we appreciate you give us a second chance to make things right.

4/10 Poor

Ryan Omar

Business traveler
Liked: Property conditions & facilities
The hallway smells like marijuana and breakfast was not included in the accommodation.
Stayed 5 nights in Apr 2024
Response from MARINA TANAGHO on May 9, 2024
Dear Ryan,Thank you for providing your feedback. Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at the Sonesta Select Laguna Hills, I sincerely apologize for falling short of not only meeting your expectations. Once again thank you for your feedback and hope to see you back soon.Sincerely,

8/10 Good

Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and comfortable stay. Good value for the price. Could use some updating however clean and comfortable room with a plush bed.
Stayed 2 nights in May 2024
Response from Nehal Taha on May 6, 2024
Thank you Marcos for such a great review, Hope to see you again soon to always serve you .

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and nice
Stayed 1 night in May 2024
Response from Nehal Taha on May 4, 2024
Thank you Laura for such a great review, Hope to see you again soon

2/10 Terrible

rebecca

Disliked: Staff & service, property conditions & facilities
Really bad
Stayed 3 nights in Apr 2024
Response from Nehal Taha on May 4, 2024
Thank you Rebecca for taking the time to share your experience with us, We’re so sorry for the inconvenience that happened during the stay ,and would appreciate another chance to earn your business.

8/10 Good

Tricia

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Property is in a good, convenient location. Easy to get to restaurants, shopping centers, etc. Freeways are all close by but it is not in an industrial location. We stayed in the suite & it is very large with a separate bedroom with two full beds. Refrigerator & microwave are included as well as a coffee maker with coffee. They are dog friendly and there is a little dog park on the property. The only issue is NO Daily Room Cleaning. So it is not too bad for a night or two but if you have several people in a room it can put a damper on your stay.
Stayed 1 night in Jul 2023
Response from Nehal Taha on May 4, 2024
Thank you Tricia for such a great review, Hope to see you again soon

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding
Stayed 3 nights in Apr 2024
Response from Nehal Taha on May 4, 2024
Thank you John for such a great review, Hope to see you again soon.

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Nehal Taha on May 4, 2024
Thank you Leslie for such a great review, Hope to see you again soon

10/10 Excellent

Maria

Stayed 1 night in Apr 2024

10/10 Excellent

Irene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, restrooms clean, spent time in the pool & jacuzzi area, pool water was some what clean besides duck feathers, there was a duck swimming in the pool when we got there. Jacuzzi water temperature was perfect, was so soothing. All in all room and hotel were clean. They use an air ordor eliminator to clean the air in the hotel.Only negative part, pillows had a weird smell, and comforters had blood stains on them. Didn't notice blood stains till next day after top blanket was not used and the stains were on the bottom comforter. Also paid for parking $10 per night, thought parking was free, and $25 deposit per night! Will i stay here again!? Only if need be.
Stayed 1 night in Apr 2024
Response from Nehal Taha on Apr 27, 2024
Dear Irene , Thank you for such a great survey , Hope to see you soon to serve you again .

10/10 Excellent

Kristine

Stayed 1 night in Apr 2024
Response from MARINA TANAGHO on May 17, 2024
Dear Kristine,Thank you for your great review of our hotel, we hope to see you again very soon. Sincerely,

6/10 Okay

Debbie, Boring

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Elevator stopped working and we had to walk to the 5th floor multiple times. There was a cockroach on the main floor. I told a worker and she just stepped on it.
Stayed 2 nights in Apr 2024
Response from Marina Tanagho on Apr 24, 2024
Dear Debbie,Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Laguna Hills Irvine Spectrum. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,

10/10 Excellent

D'Mitri

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TV didn't work had to be tranfered to another room & it's terrible thatvyou havevto pay for overnight parking.
Stayed 1 night in Apr 2024
Response from Marina Tanagho on Apr 24, 2024
Dear D'Mitri,Thank you for your great review of our hotel, we hope to see you again very soon. Sincerely,

10/10 Excellent

gloria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Apr 2024
Response from Nehal Taha on Apr 23, 2024
Thank you Gloria for such a great review , Hope to see you soon .

10/10 Excellent

Xin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady working at the front desk is very helpful, appreciate it.
Response from Marina TANAGHO on Apr 22, 2024
Dear Xin,Thank you for your great review of our hotel, we hope to see you again very soon. Sincerely,

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly, room was nicely decorated and very clean, plenty of onsite parking though the $10 parking fee seemed unnecessary. Was some street noise but was still able to sleep. Bed was a little hard for my preference but was okay comfort-wise. Hotel is right off the 5 freeway so location was convenient. Overall a good hotel...we would stay here again.
Stayed 1 night in Apr 2024
Response from Marina TANAGHO on Apr 22, 2024
Dear Jan,Thank you for your detailed review of our hotel, we hope to see you again very soon. Sincerely,

8/10 Good

Vamshidhar Reddy

Liked: Cleanliness, staff & service, property conditions & facilities
Refused to give upgrade
Stayed 1 night in Apr 2024
Response from Marina TANAGHO on Apr 22, 2024
Dear Vamshidhar,Thank you for your review of our hotel, we hope to see you again very soon. Sincerely,

8/10 Good

Felicidad

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from SC on Apr 20, 2024
Thank you for staying with us!

8/10 Good

Phillip

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from sc on Apr 20, 2024
Thank you so much for staying with us!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean place. Great customer service.
Stayed 1 night in Apr 2024
Response from Nehal Taha on May 12, 2024
Thank you Steven for such a great review , Hope to see you again soon .

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'd stay there again
Stayed 1 night in Apr 2024
Response from Nehal Taha on Apr 18, 2024
Thank you Brian for such a great review , hope to see you again soon.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints whatsoever.
Stayed 1 night in Apr 2024
Response from Marina Tanagho on Apr 17, 2024
Dear Antonio,Thank you for your great review of our hotel, we hope to see you again very soon. Sincerely,

4/10 Poor

Amir

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 5 nights in Apr 2024
Response from Marina Tanagho on Apr 17, 2024
Dear Amir,Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Laguna Hills Irvine Spectrum. Your comments are important to us, as they provide us an opportunity to better serve you. If you have any specific comment please don’t hesitate to e-mail me as we look forward to ensuring we can exceed your expectations in the future.Sincerely,

8/10 Good

Ofelia

Stayed 1 night in Apr 2024
Response from Nehal Taha on May 6, 2024
Thank you Ofelia for such a great review, Hope to see you again soon to always serve you .

4/10 Poor

Yolanda

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was an extra fee to have sheets changed of $75. There were roaches, usb ports did not work and the size of the refrigerator for a suite was small not large enough to hold snacks for a family of four.
Stayed 4 nights in Apr 2024
Response from Nehal Taha on Apr 14, 2024
Thank you for taking the time to share your experience with us

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nehal Taha on May 6, 2024
Thank you Laura for such a great review, Hope to see you again soon to always serve you .

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from Nehal Taha on Apr 14, 2024
Thank you Laura for such a great Review. hope to see you again soon.

10/10 Excellent

Naomi

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Nehal Taha on Apr 18, 2024
Thank you Naomi for such a great review , hope to see you again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet hotel.
Stayed 1 night in Apr 2024
Response from Nehal Taha on Apr 12, 2024
Thank you Robert for such a great survey , Hope to see you again to serve you gain.

6/10 Okay

Lea

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Not satisfied. When i check out there is no front desk incharge she is busy doing some stuff gor display and just told me to leave the door key card in the counter (not so friendly staff).
Stayed 1 night in Apr 2024
Response from Nehal Taha on Apr 14, 2024
Dear Lea , we’re so sorry for the inconvenience — that usually doesn’t happen. We apologize for the inconvenience, and would appreciate another chance to earn your business.

10/10 Excellent

Anthony, Tustin

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Nehal Taha on Apr 12, 2024
Thank you Anthony for such a great survey , Hope to see you again to serve you gain.

10/10 Excellent

Jackie

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
No one at the front desk to check out or no where to drop off the card keys. There's a sign said please see front desk so they can check you out, but no one in sight. myself and other couple left our card keys at front desk and leave
Stayed 2 nights in Apr 2024
Response from Nehal Taha on Apr 12, 2024
Thank you Jackie for such a great survey , Hope to see you again to serve you gain.

6/10 Okay

Ken

Disliked: Cleanliness, staff & service, property conditions & facilities
Never came to the room to clean during 4days of stay.
Stayed 4 nights in Apr 2024
Response from Marina Tanagho on Apr 7, 2024
Dear Ken,Thank you for providing your feedback. Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at the Sonesta Select Laguna Hills, I sincerely apologize for falling short of not only meeting your expectations. We do offer housekeeping on the 7th night, and we can always replenish anything in the room when we are made aware. Once again thank you for your feedback and hope to see you back soon.Sincerely,

8/10 Good

Marcos

Liked: Cleanliness, amenities, property conditions & facilities
Great property right off the highway. Only negative is that they charge extra for parking which seems unnecessary.
Stayed 1 night in Apr 2024
Response from Marina Tanagho on Apr 7, 2024
Dear Marcos,Thank you for your review of our hotel, we are glad that you enjoyed your stay. Please notethe parking fee is posted on the expedia website at the time of booking. Once again thank you for staying with us and hope to see you back soon.Sincerely,

8/10 Good

Keota

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking is a little far from entrance. Coffee was not good and expensive
Stayed 1 night in Apr 2024
Response from Marina Tanagho on Apr 7, 2024
Dear Keota,Thank you for staying with us and for providing your review. We have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place and that we exceed your expectation in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Laguna Hills. Sincerely,

10/10 Excellent

Mina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Marina Tanagho on Apr 7, 2024
Dear Mina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Roman

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Marina Tanagho on Apr 7, 2024
Dear Roman,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

2/10 Terrible

Pedram

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We ask several time to come and clean dirty area from previous customer and they never come we ask for towels they bring only one time in 7 days and no room cleaning every day the told us they do in 6 days of staying no happy at all I definitely need some credit
Stayed 7 nights in Mar 2024
Response from Nehal Taha on Apr 4, 2024
Dear Pedram , Thank you for taking the time to share your experience during your stay with us, Cleaning policy is on the 6th night , but we do offer daily light touch up upon request , this should have been explained to you upon check in , and looks like our team failed to properly communicate and explain that to you. Please feel free to reach out to me or to management on property, but we would like to see you again to better serve you .

6/10 Okay

Mary

Traveled with family
Was only really there to sleep as we were out all day. Our key card wasn’t working at least half of the days when we got back. Also they stated that housekeeping doesn’t come everyday but they did not come by at all during our stay. It was an okay stay overall.
Stayed 4 nights in Mar 2024
Response from Marina Tanagho on Apr 7, 2024
Dear Mary,Thank you for providing your feedback. Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at the Sonesta Select Laguna Hills, I sincerely apologize for falling short of not only meeting your expectations. We do offer housekeeping on the 7th night, and we can always replenish anything in the room when we are made aware or provide a light touch as per the information provided in our welcome letter. I apologize regardin the key issue those objects are sensitive and they need to be kept away from any magnet or phone.Once again thank you for your feedback and hope to see you back soon.Sincerely,

2/10 Terrible

Nam

Traveled with partner
Disliked: Staff & service, amenities
I didn't realize the check in was at 4. I came at 2 and was charge an extra $30. I literally stayed for 90 minutes and checked out. Ive been too many hotels and for the staff to charge an exta $30 when there were hardly any guests at the hotel. Im asian and my gf is Persian and the clerk was of middle eastern decent and seemed like she was bother my our relationship
Stayed 1 night in Apr 2024
Response from Nehal Taha on Apr 4, 2024
Hello Nam , ), thank you for taking the time to share your experience, Early arrrival is subject to early arrival fees and we are not an hourly property. we do apologize for the confusion; we could have communicated more effectively to better explain our policy . We appreciate your understanding, and we hope to see you again soon.

4/10 Poor

Briana

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing special about this hotel. Rooms smell funny, carpet is dirty, doors don’t work. No dining. Front desk doesn’t answer the phone. Not great at all.
Stayed 1 night in Mar 2024
Response from eh on Mar 31, 2024
we’re so sorry for the inconvenience We apologize for the inconvenience, and would appreciate another chance to earn your business.

4/10 Poor

Marlene

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was a terrible sewage odor and they tried to cover it with heavy air freshener. The shampoo dispensers held rancid products.
Stayed 3 nights in Mar 2024
Response from Nehal Taha on Mar 31, 2024
we’re so sorry for the inconvenience We apologize for the inconvenience, and would appreciate another chance to earn your business.

10/10 Excellent

Osvaldo

Stayed 1 night in Mar 2024
Response from Nehal Taha on Apr 18, 2024
Thank you Osvaldo for such a great review , hope to see you again soon.

2/10 Terrible

Crystal

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
Stayed 1 night in Mar 2024
Response from Nehal Taha on Mar 31, 2024
we’re so sorry for the inconvenience We apologize for the inconvenience, and would appreciate another chance to earn your business.

4/10 Poor

Brianna

Liked: Staff & service
Disliked: Property conditions & facilities
Card key would not work the entire time; my partner and I were constantly finding ourselves locked out of our room. It was a very frustrating experience.
Stayed 2 nights in Mar 2024
Response from MARINA TANAGHO on Mar 28, 2024
Dear Brianna,Thank you for choosing to stay at the Sonesta Select Laguna Hills and providing your honest feedback. Providing the highest level of hospitality is our number one priority. We sincerely apologize for the card key issue you encountered. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Laguna Hills.Sincerely

10/10 Excellent

Steven

Stayed 1 night in Mar 2024
Response from Marina Tanagho on Apr 15, 2024
Dar Steven,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,