Ratings based on 30 Verified Reviews
5.0 Room cleanliness
Expedia 亿客行 Verified Reviews
by A verified traveler from Philadelphia
Amazing staff!
Posted Apr 11, 2024 on HomeAwayWe came with a group of 6 adults/6 kids. Palmera Travel did great job managing the property prior and during our stay. They communicated with us months before our arrival and assisted with booking our boats, dinners out, tea times and spa treatments, etc. We had a larger group of 25 people and they were instrumental in getting us reservations for the large group. We also had a dinner for 25 people at the house that was great.
I cannot say enough about the staff. The Housemanager was amazing as was the Butler Memin (and Carlos). Memin was so nice to the kids, making them daiquiris whenever they asked. We also had people in our group get sick from stomach bug and the chef was so sweet, she made everybody a special tea to settle their stomach.
The house is set up well with an additional seating area for people (with a TV) across the pool. This allows adults area away from kids. There is also a small media room for kids to watch TV. The house has very interesting decorations which may not be everyone’s style but the rooms were comfortable and well air-conditioned. We did have trouble with a few showers not getting hot or cold. The round seating table would not fit our entire group.
We did have trouble with our golf carts, so I would recommend renting a third golf cart because for some reason we had trouble with our golf carts charging and ended up having to abandon them a few times.
I would say this is a great house to rent, mainly for the set up and wonderful staff!
Comment from Hotel Management
Apr 15, 2024 by VrboOwner, Hotel Management
we are happy to read that you and your family enjoyed your stay at the Villa de Los Suenos and that you were treated very well by our staff! We take great pains to ensure they deliver 5-star service to all of our guests!
That said we do take exception to the comments u made about hot water and golf carts! The staff confirmed there was no lack of hot water —just a misunderstanding by some in your group about shower settings.. As for the two complementary electric golf carts that we provide, guests should realize that they do run on batteries and have to be charged daily and after long runs. The staff do their best to keep them charged but sometimes carts get overused and guests forget to recharge them before going out again… . We do encourage our guests to rent additional carts when they intend to move around the resort a lot or alternatively to take advantage of the resort taxis for lengthy outings to more distant parts of the resort. The Villa Concierge easily arranges for those additional rentals.
Thanks again for staying with us!
by A verified traveler from Atlanta
Great House in Casa De Campo
Posted Mar 11, 2024 on HomeAwayExcellent house with an even better staff. House was perfect for 6 adults and 8 children for Spring Break. Would highly recommend.
by A verified traveler
The Epley Family
Posted Mar 3, 2024 on HomeAwayThree generations stayed. We had a wonderful time. Staff was amazing!!! Beautiful outside area!! A true gem.
by A verified traveler
A+ across the board. Service, communication, location.
Posted Feb 21, 2024 on HomeAwayCame here for a 40th birthday celebration with friends. Going into booking and having never been to Casadecampo previously, it was tricky finding enough information on internet to understand how vrbo rented houses interacted with the resort and the broader amenity set. This property exceeded all expectations - sitting on the 11th hole of Teeth of the Dog and a short ride to the beach & pool club. The communication from the owners (at booking) and the host (Andry) leading up to the trip was all above expectations. The airline lost my luggage and Andry was immediately responsive providing her cell and address to the airline to arrange for speedily courier to arrive. Staff and food prepared were all top notch as well. Great trip.
by A verified traveler
DR Family Trip
Posted Jan 8, 2024 on HomeAwayThe staff was terrific and the house was comprehensive, well maintained, and the pool was really nice. One of the golf carts needed some TLC so we were glad to have rented a 3rd cart. The listing should mention the pet monkey in the cage by the pool, he seemed happy and super cute though.
We had a really nice time. Thank you!
by A verified traveler
The Best Bachelorette Weekend Ever!
Posted Sep 20, 2023 on HomeAwayWOW! Is all I can say about our amazing weekend at Villa de los Suenos. The villa is even more spectacular than in pictures, words cannot do it justice. It felt like we had our own hotel resort - gorgeous & massive pool, unique, large & clean rooms - stunning views and THE BEST staff. We had a group of 11 girls for my bachelorette and it was the greatest experience we could have asked for. Upon arrival we were greeted by Menin & Walkiria with pina coladas and given a tour along with overview of the resort. From the moment we entered we were treated like family & celebrities in one - Menin made spectacular drinks and the staff made every meal delicious and special. We could not have asked for more. The golf carts were a great way to get around and the staff was impeccable. We hope to visit again soon! Thanks for an unreal weekend!
Comment from Hotel Management
Sep 20, 2023 by VrboOwner, Hotel Management
We were pleased that you selected the Villa to host your bachelorette party! Delighted to know it all went well and as planned! The staff enjoyed serving you and we all look forward to having you back with your husband to be and his friends! Maybe for some rounds of golf!
by A verified traveler
Paradise Found
Posted Sep 4, 2023 on HomeAwayIf you’re deciding where to stay in Casa de Campo, look no further. This home is truly special. Beautifully decorated, perfectly located, and the staff will go above and beyond to make your stay a memorable one. I would give this home 6 stars if I could.
Comment from Hotel Management
Sep 4, 2023 by VrboOwner, Hotel Management
So glad you enjoyed your stay at the Villa and in Casa de Campo! Thank you for the kind words for the staff —they do work hard to please! We look forward to having you back!
by A verified traveler
Outstanding and Amazingly beautiful property and lovely staff!!
Posted Aug 14, 2023 on HomeAwayI have traveled all over the world and this house might just be the nicest house I have ever stayed in for vacation! Wow, the pictures on the listing don't do it justice. We had 15 people in our group- 8 adults and 7 kids (ages 10-4) and the house was perfect for our group. Every bedroom is large to XL- beds were super comfortable.
The layout of the house was excellent for our large group- we really enjoyed all the different sitting areas, the ping pong table, pool table room, and the movie room with a projector.
The outside living area and the pool area were by far the best I have ever seen. The kids were in the pool and jacuzzi atleast 4 hours everyday. The pool has a really cool bridge leading to the hot tub- AMAZING! We loved all the coconut trees around the pool that provided shade and the numerous waterfalls around the pool that provided that relaxing experience. The pool cabana was top notch- excellent furniture to lounge in everywhere and the view of the golf course on hole #11 of Teeth of the Dog was beautiful. We also really enjoyed feeding and watching Coconut the Monkey at the property.
The Staff.....wow!!!! Amazing. They felt like family- we can't say enough nice things about Memin. He made our vacation extra special with how accommodating he was the entire time- we loved him! Every single cocktail we asked Memin to make was out of this world! He is an extremely skilled bartender- we had daquiri's, Pina coladas, Moscow mules, etc. A++ for the Chef!!
Comment from Hotel Management
Aug 14, 2023 by VrboOwner, Hotel Management
Many thanks for this wonderful review! We are super-pleased to know that you had a great stay and really appreciate the time you took to detail your feelings about our little piece of paradise and our wonderful team! They loved being there for you and we look forward to having you back anytime!
by A verified traveler
A wonderful vacation
Posted Aug 5, 2023 on HomeAwayOur family, ranging in age from 12 to 80, had a wonderful experience at the villa. The property manager worked with us on so many things, including a menu that teenagers as well as older adults loved. The chef was fabulous and Memin took care of all of our wishes--the entire staff was fantastic! We could not have had a better experience. Thanks to all!
Comment from Hotel Management
Aug 6, 2023 by VrboOwner, Hotel Management
So glad your family had a great stay at the Villa! The staff loved working with you too and we all look forward to having you back someday!!
by A verified traveler
heavenly
Posted Jun 17, 2023 on HomeAwayOur stay at this beautiful home was so enjoyable and relaxing. The staff was great and the property manager was terrific.
Comment from Hotel Management
Jun 25, 2023 by VrboOwner, Hotel Management
So glad you enjoyed your stay at the Villa!! Thanks for the review!
