"The booking on-line was easy enough however, I did try to communicate via email- No response, needed to go through expedia USA to contact the Villa. Asked for transfer pick up, no show at the airport. Checked in fine, fridge- Not working, Air conditioner-Not working, all got fixed once mentioned. TV only 1 english station. the description says KUTA not really near the "Kuta" I know. won't stay again, for this price it was a poor & disappointing stay."