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Reviews of Wicker Guesthouse

3.5 out of 5
Wicker Guesthouse
913 Duval Street, Key West, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 476 out of 1002 reviews" "
Rating 8 - Good. 315 out of 1002 reviews" "
Rating 6 - Okay. 119 out of 1002 reviews" "
Rating 4 - Poor. 61 out of 1002 reviews" "
Rating 2 - Terrible. 31 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Denise, Hastings

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great for the location, very close to shopping, bars, restaurants
Stayed 3 nights in May 2024

10/10 Excellent

Marnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! I would definitely stay there again and recommend to friends and family.
Stayed 4 nights in Mar 2024
Response from Steve on May 28, 2024
Thank you and we look forward to your next visit.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved the Wicker Guesthouse. Located right on Duval Street, it was centrally situated near all the action of Key West. The pool area is a quiet oasis with beautiful landscaping. We will definitely stay there again!!!
Stayed 1 night in May 2024
Response from Steve on May 28, 2024
Wonderful. Appreciate the positive feedback and look to see you again.

6/10 Okay

Sheri, Tucson

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The property was a bit run down and I got several fire ant bites while sleeping (found some alive in our room that I killed as well). Location was great and people were nice, but the property left something to be desired, especially for the price.
Stayed 7 nights in May 2024
Response from Steve on May 28, 2024
We are very sorry to hear of the ant bites. We have not seen fire ants here before but will alert Orkin to your experience. We do also share feedback with our owners and thank you for visiting.

10/10 Excellent

Cole

Liked: Cleanliness
Stayed 5 nights in May 2024
Response from Steve on May 28, 2024
Thank you.

6/10 Okay

Michelle

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Convenient to Duvall Street.
Stayed 5 nights in May 2024
Response from Emma on May 23, 2024
Thank you for your review, we appreciate your feedback.

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an awesome place, the spot I found was actually for them. The area was on the main strip and would reserve the same place again the next time I go back down there.
Response from Steve on May 15, 2024
Wonderful to hear your experience. Let your friends know and come visit us again.

10/10 Excellent

Delores

Stayed 3 nights in May 2024
Response from Steve on May 15, 2024
Thank you and please visit us and Key West again.

4/10 Poor

Charles M.

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Queen bed room was sooo small could barely walk around bed But location was good
Stayed 2 nights in Apr 2024
Response from Emma on May 9, 2024
Thank you for your review, we appreciate your feedback. Our small queen rooms are small, our king rooms are much larger for about 15-20 more per night.

8/10 Good

Andrea

Stayed 3 nights in Apr 2024
Response from Steve on May 20, 2024
Thank you and please come again.

10/10 Excellent

Ginny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GG was an amazing hostess and was always very helpful.
Stayed 2 nights in Apr 2024
Response from Emma on Apr 27, 2024
Thank you for your review, we hope to see you again!

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little place in the heart of Key West. Staff was friendly and accommodating. Very unique old Key West hotel right on Duval. Great place if you're looking for something different. Will stay there again.
Stayed 1 night in Apr 2024
Response from Emma on Apr 25, 2024
Thank you for your review, we appreciate your feedback. Please come again!

4/10 Poor

Jeffrey

Traveled with group
Disliked: Amenities
Quint and easy access to Main Street and events. Air conditioner not working. Dark blinds on windows would help at night. Property needs to be updated.
Stayed 5 nights in Apr 2024
Response from Emma on Apr 25, 2024
Thank you for your review, we appreciate your feedback.

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff and a great location
Stayed 7 nights in Apr 2024
Response from Emma on Apr 25, 2024
Thank you for your review, we hope to see you again!

10/10 Excellent

Kimberly, Vancouver

Traveled with group
Liked: Cleanliness, staff & service
Would definitely stay here again. Great location and staff. Room was clean and on the small side. No elevators so be mindful of how much luggage you bring.
Stayed 6 nights in Apr 2024
Response from Emma on Apr 25, 2024
Thank you for your review, we hope to see you again!

8/10 Good

Amy

Traveled with partner
Liked: Cleanliness, staff & service
Property is a little run down but overall nice. Only drawback is the rooms are separated by a single door so noise comes straight through. Not very private.
Stayed 5 nights in Mar 2024
Response from Emma on Apr 13, 2024
Thank you for your review, we hope to see you again!

10/10 Excellent

EVGENY

Stayed 2 nights in Mar 2024
Response from Emma on May 9, 2024
Thank you for your review, we hope you come again!

10/10 Excellent

Penelope

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was very good and the rooms were very quiet, clean and comfortable! Nice warm pools, and has board games to play by the pool. Great place to stay for the price. It’s also very quiet!
Stayed 3 nights in Apr 2024
Response from Emma on Apr 13, 2024
Thank you for your review, please come again!

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved: quaint, comfortable rooms with little kitchen, great bathroom space, private patio, breakfast was good continental with variety, staff all very nice, right on Duvall St., so lots of shops, restaurants and more within walking distance Didn’t like: water pressure low, parking was awkward, we were told it would be best just to walk everywhere, which meant walking to docks for excursion, property not as pretty as in pictures. We were given a different room than we signed up for,but another family was already in our spot. We had enough room, though.
Stayed 2 nights in Apr 2024
Response from Emma on Apr 13, 2024
Thank you for your review, we appreciate your feedback.

10/10 Excellent

Justin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that its a hidden gem right off of Duvall couldn't have had a better time here.
Stayed 7 nights in Jan 2024
Response from Emma on Apr 8, 2024
Thank you for your review, we are glad you enjoyed your stay. Please come again!

6/10 Okay

brian

Traveled with partner
Liked: Cleanliness
Great location. Pretty, but room 120 is awful. Window facing a fully lit patio 24/7 with no curtain. Super bright all night. You can close the pocket door, but it won’t shut all the way so light still shines at the head of the bed. Table just outside which is noisy from 8-10 each morning. Maybe other rooms are great, but avoid 120. Parking is free but they just move your car somewhere on the street. Front desk staff is really nice.
Stayed 2 nights in Apr 2024
Response from Emma on Apr 6, 2024
Thank you for your feedback, we appreciate your review.

8/10 Good

Ann

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Emma on Apr 6, 2024
Thank you for your review, we hope to see you again!

8/10 Good

Michal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and location we liked the most
Stayed 1 night in Apr 2024
Response from Steve on Apr 3, 2024
Thank you and please visit us again.

4/10 Poor

Samantha

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The mattress was thin and uncomfortable and covered in plastic. The sheets kept sliding off all night. When we went to fix the sheets there was a huge blood like stain under the plastic. We couldn’t sleep the rest of the night.
Stayed 2 nights in Mar 2024
Response from Steve on Apr 3, 2024
Thank you for staying with us and sharing. Not sure if you reported this to the front desk but I will check the mattress for the stain. We do use mattress protectors, so I presume this is what you meant by plastic. My apologies for any discomfort.

10/10 Excellent

S.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location and staff! Room was very clean and staff were so friendly and helpful
Stayed 1 night in Mar 2024
Response from Emma on Apr 3, 2024
Thank you for your review, we hope to see you again!

10/10 Excellent

Derwin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time to Key West Wicker Guesthouse. The room is not big but not bad. It’s clean, and very quiet. they did well with the sound proof. the guest house is one block away from Duval St, very convenient. We checked out by 11 but they let us park our car as our assigned spot for the rest of the day without extra charge, that helped us a lot and we greatly appreciated. Will choose them again when back to Key West.
Stayed 1 night in Mar 2024
Response from Emma on Apr 3, 2024
Thank you for your review, we look forward to seeing you again!

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GG is great
Stayed 2 nights in Mar 2024
Response from Emma on Apr 3, 2024
Thank you for your review, we hope to see you again!

8/10 Good

Tiffany

Stayed 2 nights in Mar 2024
Response from Emma on Apr 3, 2024
Thank you for your review, we hope to see you again!

10/10 Excellent

Bala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Emma on Apr 3, 2024
Thank you for your review, please come again!

8/10 Good

Gabriel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean
Stayed 3 nights in Mar 2024
Response from Emma on Mar 23, 2024
Thank you for your review, we hope to see you again!

8/10 Good

Glenn

Stayed 2 nights in Mar 2024
Response from Emma on Apr 3, 2024
Thank you for your review, we hope to see you again!

6/10 Okay

Wayne

Traveled with partner
Liked: Staff & service, amenities
We were off site which was inconvenient. The room was VERY small.
Stayed 3 nights in Feb 2024
Response from Steve on Mar 12, 2024
We understand the small room. Please consider our king rooms or double queens if visiting again.

10/10 Excellent

Trenton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great host
Stayed 4 nights in Mar 2024
Response from Steve on Mar 12, 2024
Thank you and we look forward to hosting you again.

6/10 Okay

Mary, copenhagen

Traveled with partner
Disliked: Property conditions & facilities
The location was great. The facility needs to be updated. The nightstands were plywood and needed repainting. The room was very compact.
Stayed 3 nights in Mar 2024
Response from Steve on Mar 12, 2024
Thank you and we will convey your message to our owners.

10/10 Excellent

justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly helpful and accommodating. The room was clean and the breakfast was very good. Perfect walking distance to food and drinks and entertainment. Will definitely be returning in the future.
Stayed 3 nights in Mar 2024
Response from Steve on Mar 12, 2024
Thank you and appreciate the positive comments. See you again.

6/10 Okay

Teresa

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Steve on Mar 12, 2024
Appreciate you visiting us and Key West. Hope you get to visit again.

8/10 Good

MARYANNE, THUNDER BAY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Emma on Mar 2, 2024
Thank you for your review, we hope to see you again!

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fabulous place right on Duvall Street! GiGi at the front desk is an absolute gem. Very friendly and helpful. Perfect place to stay in fabulous Key West. The night club next door was loud for a long time on Saturday night but it's Key West! Bring some earplugs. Excellent, high end continental breakfast. This was a destination hotel for us and did not disappoint. Would definitely stay here again.
Stayed 2 nights in Feb 2024
Response from Emma on Mar 2, 2024
Thank you for your review, we hope to see you again! Our rooms at the front of the property can be noisy since we are right on Duval St. We encourage guests to request a room at the back of the property if they would like a quiet room, we rarely get noise complaints from those rooms.

6/10 Okay

Guyane

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Emma on Feb 29, 2024
Thank you for your review, we appreciate your feedback.

6/10 Okay

James

Liked: Room comfort
Just completed a two night stay. We had booked an upgraded room category. The room we were assigned was very worn and had not been updated in 40 years. The bathroom was very small and odd shaped so almost unusable. We complained and were moved to another room (different building). This room was recently renovated and very nice. The only issue was a door to an adjoining room. The door was pretty thin and there was about a one inch gap at the bottom above the vinyl flooring so you could hear every noise the guests in the other room made including a baby whose favorite thing to do was cry. They need a more substantial door that seals to help this noise transmission. At checkout we mentioned the room we moved from and were told that the age and condition was part of the charm. My response was it is at least ten years past charming. Avoid room 201 until they get it renovated.
Stayed 2 nights in Feb 2024
Response from Emma on Feb 27, 2024
Thank you for your review, we appreciate your feedback.

10/10 Excellent

GILBERT

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Emma on Feb 27, 2024
Thank you for your review, we hope to see you again!

10/10 Excellent

Nikolaos

Liked: Staff & service, amenities
Could had been a little clearer
Stayed 1 night in Feb 2024
Response from Emma on Feb 27, 2024
Thank you for your review, we hope to see you again!

2/10 Terrible

William

Traveled with partner
We were given an attic room that you could only stand in the center. One small window and steep attic stairs. No real fire escape.
Stayed 3 nights in Feb 2024
Response from Emma on Feb 27, 2024
We are sorry you did not enjoy your stay and hope you enjoyed Key West. Thank you for your review.

8/10 Good

Shauna

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Clean and convenient
The room was clean. Staff was friendly. The bed was comfortable. It’s in a great location. On Duval but not noisy. The pool was nice. Breakfast was a basic continental breakfast, but they did have hard boiled eggs. Overall great place for the price.
Stayed 4 nights in Feb 2024
Response from Emma on Feb 27, 2024
Thank you for your review, we hope to see you again! Our rooms at the front of the property can be noisy since we are right on Duval St. We encourage guests to request a room at the back of the property if they would like a quiet room, we rarely get noise complaints from those rooms.

2/10 Terrible

Dwight

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Inadequate
Stayed 2 nights in Feb 2024
Response from Emma on Feb 27, 2024
Thank you for your review, we appreciate your feedback.

10/10 Excellent

Faith, Hudson

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to remain at our table after breakfast until we were ready to get on with our day. We were not rushed out of the area.
Stayed 2 nights in Feb 2024
Response from Steve on Feb 19, 2024
Glad you enjoyed yourselves and could relax. Please visit us again.

6/10 Okay

Dianna

Liked: Cleanliness, staff & service, amenities
Excellent Location
Stayed 4 nights in Feb 2024
Response from Steve on Feb 19, 2024
Thank you for staying with us. Take care,

6/10 Okay

Isamu

Traveled with family
Pools are small and different from the pictures.
Stayed 2 nights in Feb 2024
Response from Emma on Feb 14, 2024
Thank you for your review, we appreciate your feedback.

4/10 Poor

Francisco

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually do not write a bad review, giving businesses the benefit of the doubt. But this property was awful. No television service. Called reception twice and I would still be waiting for someone as of the time of our check out. The toilet seat/cover was poop stained brown. Couldn’t even bathe in the tub. The breakfast was not friendly for lactose intolerant people. And when these issues were brought up to the inn, their attitude was, “oh well”. The did have WiFi and it is close to Duval St. 2 stars just for that!! Oh well, never again and if we come back to the area, oh well, bye Felicia!
Response from Emma on Feb 14, 2024
Thank you for your review, we appreciate your feedback. We are sorry our maintenance staff could not six the TV during your stay, it is frustrating to be without it. I will share your comments with housekeeping and maintenance so they can replace that toilet seat. We are sorry you did not enjoy your stay and hope you enjoyed Key West.

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, amenities
Got replaced 1,2 mile from devual st pain,,,but was nice
Stayed 2 nights in Feb 2024
Response from Emma on Feb 14, 2024
Thank you for your review, we appreciate your feedback.