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Cinnamon Citadel Kandy

4.0 star property
Upscale hotel with 2 restaurants and free valet parking

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Cinnamon Citadel Kandy

Pool views
Outdoor pool, pool umbrellas, sun loungers
Minibar, in-room safe, desk, iron/ironing board
Cafe
Reception
Reviews
8.6

Excellent

Popular amenities

  • Breakfast available
  • Pool
  • GymGymGym
  • BarBarBar
  • Air conditioningAir conditioningAir conditioning
  • Parking includedParking includedParking included
The price is $54
$70 total
includes taxes & fees
Jun 9 - Jun 10

Explore the area

Map
124, Srimath Kuda Ratwatte Mawatha, Kandy, 20000
  • Popular LocationKandy Lake6 min drive
  • Popular LocationRoyal Palace of Kandy6 min drive
  • Popular LocationTemple of the Tooth9 min drive

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

I would have liked to see more vegetarian/vegan options on the dinner buffets. Location is about 15min from Kandy downt...
Pathmal
Apr 6, 2024
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Room options

View all photos for Deluxe Room

Minibar, in-room safe, desk, iron/ironing board

Deluxe Room

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hair dryer
Bathrobes
  • 516 sq ft
  • River view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Garden Terrace

Superior Garden Terrace | Balcony

Superior Garden Terrace

10/10 Exceptional

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Bidet
Private bathroom
Hair dryer
Coffee/tea maker
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room

Minibar, in-room safe, desk, iron/ironing board

Superior Room

8.5/10 Very Good

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Bidet
Private bathroom
Hair dryer
  • 430 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior River View

Minibar, in-room safe, desk, iron/ironing board

Superior River View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Bidet
Private bathroom
Hair dryer
Coffee/tea maker
  • River view
  • Sleeps 3
  • 1 Double Bed

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The price is $92
$120 total
includes taxes & fees
Jun 16 - Jun 17
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About the neighborhood

Kandy

Cinnamon Citadel Kandy is located in Kandy. International Buddhist Museum and National Museum are cultural highlights, and some of the area's attractions include New Ranweli Spice Garden and Royal Botanical Garden. Looking to enjoy an event or a game while in town? See what's happening at Asgiriya Stadium or Pallekele International Cricket Stadium. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with hiking/biking trails.
Visit our Kandy travel guideOpens in a new window

What's nearby

  • Kandy Clock Tower - 6 min drive
  • Kandy Lake - 6 min drive
  • Royal Palace of Kandy - 6 min drive
  • Kandy General Hospital - 7 min drive
  • Temple of the Tooth - 9 min drive

Getting around

  • Kandy Railway Station - 15 min drive
  • Bandaranaike Intl. Airport (CMB) - 158 min drive

Restaurants

  • Pizza Hut - 3 min drive
  • Balaj Dosai - 6 min drive
  • Salgado Hotel & Bakery - 6 min drive
  • Cafe 1886 By Salgado Bakers - 6 min drive
  • Siri Ramya Hotel And Caters - 6 min drive

About this property

Cinnamon Citadel Kandy

Upscale eco-certified hotel
Consider a stay at Cinnamon Citadel Kandy and take advantage of a poolside bar, a terrace, and a garden. For some rest and relaxation, visit the sauna. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and local cuisine. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also find perks like:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
  • Concierge services, 1 meeting room, and free newspapers
Room features
All 119 rooms boast comforts such as air conditioning, in addition to perks like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • TVs with cable channels
  • Balconies, electric kettles, and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to midnight at scheduled times and on request
  • Onsite parking available only on request
  • Free secured self parking on site
  • Free valet parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available for a fee: USD 15 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Giri Sikara Lounge
  • Mahaveli Eliya
  • Pool Bar
  • Vel Eliya

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • No elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 floors
  • 3 buildings
  • Designated smoking areas
  • No plastic water bottles

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

Outdoor space

  • Balcony

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15 per person
  • Airport shuttle fee: USD 85 per person
  • Rollaway bed fee: USD 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Cinnamon Citadel
Cinnamon Citadel Hotel
Cinnamon Citadel Hotel Kandy
Cinnamon Citadel Kandy
Cinnamon Kandy
Citadel Kandy
Kandy Cinnamon Citadel
Kandy Citadel
Chaaya Citadel Hotel Kandy
Chaaya Citadel Kandy Hotel Kandy
Kandy Chaaya Citadel Hotel
Cinnamon Citadel Kandy Hotel
Cinnamon Citadel Kandy Hotel
Cinnamon Citadel Kandy Kandy
Cinnamon Citadel Kandy Hotel Kandy

Frequently asked questions

Does Cinnamon Citadel Kandy have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access starts at 9:00 AM.

How much does it cost to stay at Cinnamon Citadel Kandy?

As of Jun 1, 2024, prices found for a 1-night stay for 2 adults at Cinnamon Citadel Kandy on Jun 9, 2024 start from $54.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Cinnamon Citadel Kandy pet-friendly?

No, pets are not allowed at this property.

How much is parking at Cinnamon Citadel Kandy?

Self parking and valet parking are free at this property.

What time is check-in at Cinnamon Citadel Kandy?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Cinnamon Citadel Kandy?

Check-out is at noon.

Does Cinnamon Citadel Kandy provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6:00 AM–midnight on request. A fee of USD 85 per person applies.

Where is Cinnamon Citadel Kandy located?

Situated in Kandy, this eco-certified hotel is within 3 mi (5 km) of Asgiri Maha Viharaya, Commonwealth War Cemetery, and Bahirawakanda Vihara Buddha. Royal Palace of Kandy and Kandy Clock Tower are also within 3 mi (5 km).

Reviews

8.6

Excellent

Rating 10 - Excellent. 143 out of 295 reviews" "
Rating 8 - Good. 106 out of 295 reviews" "
Rating 6 - Okay. 31 out of 295 reviews" "
Rating 4 - Poor. 9 out of 295 reviews" "
Rating 2 - Terrible. 6 out of 295 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Catharine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in scenic location but a bit out of centre. The staff were outstanding and the service faultless.
Stayed 4 nights in Apr 2024

10/10 Excellent

Pathmal, Holmdel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have liked to see more vegetarian/vegan options on the dinner buffets. Location is about 15min from Kandy downtown -- depending on traffic this could be even longer. However, if you are looking for quite location this is perfect.
Stayed 1 night in Apr 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Sudhir

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Dilip C

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quiet property with excellent service
Stayed 2 nights in Dec 2023

8/10 Good

Ravitha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

rajadurai noel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location Friendly staff, Insipid food
Stayed 2 nights in Oct 2023

8/10 Good

Amika, brampton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

GOWRI

I was annoyed with my registration status. I opted my reservation with breakfast included, but, hotels.Com made mistake with my reservation and this hotel denied to include complementary breakfast. I was told to pay extra for breakfast, this caused alternative arrangements on myself. My room was next to evening entertainment, music, and till midnight it was very disturbing. Payment expected only in US$, causing extra charges. Hotel location is good, but Hotels.Com mistake with reservation caused disturbance.
Stayed 5 nights in Jul 2023

8/10 Good

hajer

Stayed 2 nights in Jul 2023

10/10 Excellent

Manju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hitel
Stayed 4 nights in Jun 2023

6/10 Okay

Ian

Liked: Cleanliness, room comfort
Mixed bag
Nice hotel with bar facing the pool. Very large room at the far end of the hotel with River view. Bar service was slow and had to go to bar to order drink. Bar was understaffed. Restaurant was badly laid out. Beef on buffet was tough. Large queues at entrance to buffet area. Squashed bug on top of toilet cistern. Overall hotel does not compare favourably with Habanara Cinnamon Lodge and Yala Cinnamon Wild. Staff were polite and friendly
Stayed 1 night in Mar 2023

8/10 Good

Piyush

Traveled with family
Liked: Cleanliness, staff & service
Amazing view of the river behind the hotel. You can enjoy the view of the pool, river and trees while have a drink from the bar. staff was courteous and helpful.

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views and gardens, wonderful breakfast in dining room overlooking the views. Excellent location, in the heart of Ella, walking distance to centre and yet feels secluded , quiet and peaceful in hotel.
Stayed 2 nights in Sep 2022

10/10 Excellent

Lise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice and helpful.
Stayed 4 nights in Jan 2022

8/10 Good

Kishalaya

Traveled with family
Liked: Cleanliness, staff & service
Great view of the river and adjoining woods...Very serene
Stayed 3 nights in Dec 2021

10/10 Excellent

Ralph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, tranquil beside the river, and close to Kandy. The design is superb with the open air encouraging the breeze. But it is the staff who really make it excellent. It is the second time we have stsyed at the Citadel, and we cannot fault it. If you are visiting Kandy, this is the place to stay.
Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2020

8/10 Good

Alasdair

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Raelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel itself is a perfect getaway from the hustle of Kandy! It’s location is a little out of the city, but the trade off is complete tranquility! The staff are so kind and helpful, we really enjoyed our stay!
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a quiet hotel on the banks of Sri Lanka's largest river Mahaweli - ideal for leisure travellers but not so conveniently located if you are a business visitor as it is out of Kandy and Peradeniya towns.
Stayed 3 nights in Jan 2020

10/10 Excellent

Pranav Kumar

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful well-maintained property. An absolute hidden gem with super friendly staff. Everything was fabulous including the restaurant. Just a few bugs here and there but with all that greenery, very natural. Highly recommended Kandy stop!
Beautiful view of River Mahaweli
Nature, Tranquility & Bliss
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gardens are great pool is nice Staff were nice and helpful
Stayed 3 nights in Dec 2019

10/10 Excellent

Tahmina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect First Stop!
I stayed here with my fiance for 2 nights and it was amazing. This hotel is pretty luxury without the several hundred dollar price tag, and really convenient for so many reasons. Our flight arrived in the middle of the night and we went straight to this hotel, so we arrived at 6:30am when the normal check-in time is 2pm. They were booked solid so they couldn't check us in right away, but they were SO nice about it, even though it's not their responsibility to allow us such an early check-in. They even let us have the complimentary breakfast that morning, which we weren't entitled to. By the time we finished eating and spending some time in the beautiful lobby, some guests left and they were able to get us in a room by 8:30am. During our stay, we didn't spend much time in the hotel because we were out in the town or Dambulla/Sigirya area, but the time we did spend there was so nice. The rooms were always clean and the staff bent over backwards to make sure we were happy and comfortable. The pool is clean and beautiful and views of the river are really cool too. Would 1000% recommend this hotel. P.S. - they also had driver accommodations, which was very helpful for us
Stayed 2 nights in Dec 2019

General hotel information

Reasons to Book
Great Location
Check-In Time
2:00 PM
Check-Out Time
12:00 PM
Star Rating
4.0