2/10 Terrible
Mikayla
Traveled with group
May 15, 2024
Disliked: Staff & service, property conditions & facilities
the worst hotel/ stay I had, first when u enter the resort there’s a security office and there was never anyone in there the time I was staying. It felt unsafe. Anyone could just drive into the resort. Our room had a bunch of little cockroaches. And the floor above us, you can hear every little stomp they make. The location of the resort had nothing nearby. Everything is driving distance. Across The street there is alot of homeless which isn’t a safe area to walk to. On our third day the water went out and we were waterless for 2 1/2 days. The front desk was not helpful or did not have a back up Option. We called Thursday night to be put on a list to shower in a different building and hours went by and they never wrote our name down so we were waited for nothing. We did not get to shower until 2 AM when a security escorted us to a building that had water for us to shower.The staff at the front desk had so much attitude and hung up the phone while I was talking to them. This resort is more like a motel 6 .
Mikayla
Stayed 4 nights in May 2024