Fridge, microwave, dishwasher, coffee/tea maker

Reviews of Home2 Suites by Hilton Jackson MI

3 out of 5
Home2 Suites by Hilton Jackson MI
2704 Bob McClain Dr, Jackson, MI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 279 out of 417 reviews" "
Rating 8 - Good. 97 out of 417 reviews" "
Rating 6 - Okay. 18 out of 417 reviews" "
Rating 4 - Poor. 9 out of 417 reviews" "
Rating 2 - Terrible. 14 out of 417 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful.
Stayed 8 nights in May 2024
Response from Kirsten Blackdeer - General Manager on May 21, 2024
Thank you for your compliments of our staff, William! We appreciate your business and hope you choose to stay with us again.

10/10 Excellent

Jenna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Loved the spacious room! Everyone was very friendly and helpful. Would definitely recommend!
Stayed 1 night in May 2024
Response from Kirsten Blackdeer - General Manager on May 21, 2024
Thank you for the compliments about our hotel and staff, Jenna! We are happy to hear that you would recommend our hotel to other travelers. We hope to see you again in the future.

4/10 Poor

stacy

Traveled with family
Disliked: Cleanliness
The room and bathroom were not clean
Stayed 1 night in Apr 2024
Response from Kirsten Blackdeer - General Manager on May 6, 2024
Thank you for taking the time to share your experience, Stacey. Our goal is to provide clean, comfortable accommodations, and friendly service every time you stay with us. We apologize that the cleanliness of your room was not as you have come to expect at Home2 Suites. I will share your cleanliness concerns with our housekeeping management team to make sure that this was an isolated incident and corrected moving forward. We hope you choose to stay with us again in the future. We would love a second chance to impress you.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all good!
Stayed 1 night in Apr 2024
Response from Kirsten Blackdeer - General Manager on Apr 29, 2024
Thank you for staying with us, James! We are pleased to hear that you had a good stay. We invite you to stay with us again the next time you are in Jackson!

8/10 Good

Dejarenae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kirsten Blackdeer - General Manager on Apr 25, 2024
Thank you for taking the time to post a rating of your recent stay with us, Dejarenae. We hope you consider staying at Home2 Suites the next time you visit Jackson.

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AVOID AT ALL COSTS. I was treated so incredibly poorly at this hotel I cannot even begin to wrap my mind around the horrible experience I had. There were issues with the hotel and room itself. The bathroom door would not stay shut and the front desk guy had his pants undone on multiple occasions… just two examples. However, the absolute worst part of my two-week experience staying here was being kicked out by a police officer as if I’m some criminal. I had tried to book an extra night via Expedia and was having an issue with the app. I asked the front desk person, Angela, to speak with the manager, Kristen Blackdeer to see if she could assist. I was told I needed to leave, I said I wouldn’t leave before speaking with the manager. While I was waiting for the manager to call me back after her meeting, there was a knock on the door and it was the police telling me I needed to leave immediately. Of course this happened while I had two full loads of wet laundry in the washer and had not been prepared whatsoever to leave the property since I was planning on staying. This not only left me unexpectedly displaced, but interfered with my work meetings as I work from home. I’m still completely baffled and upset by how I was treated. I have filed a formal complaint with Hilton and will seriously reconsider staying at a different Hilton property in the future.
Stayed 1 night in Apr 2024
Response from Kirsten Blackdeer - General Manager on Apr 20, 2024
Thank you for taking the time to post another social media review about your recent stay. Our staff offered to make another reservation for you since you were unable to make a new reservation through your preferred 3rd party booking channel. We apologize that this solution was unacceptable to you. We take great care to protect guest confidentiality. We cannot comment on a social media platform as to why you were evicted from the hotel due to our confidentiality policies. We do not request police presence with evictions unless there has been physical or verbal abuse to other guests or staff. We have a zero-tolerance policy of abuse of any kind directed toward guests or staff. Kirsten Blackdeer, General Manager, has already explained to you why you were evicted from the hotel.

10/10 Excellent

Stacey

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice. Rooms are beautiful n nice very much room I the rooms. But for breakfast should be able to take up in rooms even if u have lil kids it's hard to feed everyone.... But there then that all was well b
Stayed 2 nights in Apr 2024
Response from Kirsten Blackdeer - General Manager on Apr 17, 2024
Hi Stacey, thank you for staying at Home2 Suites Jackson and for taking the time to post a review of your visit. We appreciate your compliments of our hotel and staff. We hope you visit us again!

10/10 Excellent

Avatar

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I've stayed at by far. And usually is city to city. But this one especially. So clean, so friendly.
Stayed 1 night in Apr 2024
Response from Kirsten Blackdeer - General Manager on Apr 17, 2024
Thank you for your wonderful review of our hotel. We are glad that you enjoyed your stay! We hope you choose to visit us again the next time your travels bring you back to Jackson.

10/10 Excellent

WHITNEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and the ppl were great!
Stayed 8 nights in Mar 2024
Response from Kirsten Blackdeer - General Manager on Apr 4, 2024
Thank you for the compliments of our hotel and staff, Whitney! We hope you will stay with us the next time you visit Jackson.

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at Home2. The extra space, and kitchen area makes for a more enjoyable stay when 4 people are sharing a room. The breakfast was very good and had lots of options.
Stayed 2 nights in Feb 2024
Response from Kirsten Blackdeer - General Manager on Apr 4, 2024
Thank you for your wonderful review, Amy! We are happy to hear that you had an enjoyable stay with extra space for your family. We invite you to stay with us again the next time you visit Jackson.

10/10 Excellent

Stefanie

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated model hotel
Stayed 3 nights in Mar 2024
Response from Kirsten Blackdeer - General Manager on Mar 27, 2024
Thank you for posting a rating of your stay with us, Stephanie! We invite you to stay with us again in the future.

10/10 Excellent

jfortino

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay ever
One of the best hotel stays ever. Super nice and accommodating team. Pleasent cheery attitudes. Helpful and just really kind people...that is a rare find
Stayed 2 nights in Feb 2024
Response from Kirsten Blackdeer - General Manager on Mar 20, 2024
Thank you for the wonderful compliments of our hotel and staff! We are happy to hear that your stay with us was one of your best hotel stays. We hope you come back to visit us again!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great value for the price.
Stayed 1 night in Feb 2024
Response from Kirsten Blackdeer - General Manager on Mar 20, 2024
Thank you for taking the time to rate your stay with us a 5 out of 5, Brandon! We are happy that you found our hotel a great value for the price that you paid. We hope you choose to stay with us the next time your travels bring you to Jackson!

10/10 Excellent

Nedra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Kirsten Blackdeer - General Manager on Mar 20, 2024
Thank you for rating your stay with us a 10 out of 10, Nedra! We are glad that you enjoyed your stay with us. We hope you visit us again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk help were professional and patient. When you walk in the hotel smells immaculate. Everything was spotless and my bed was extremely comforting. Great fitness area as well. .
Stayed 1 night in Feb 2024
Response from Kirsten Blackdeer - General Manager on Mar 25, 2024
Thank you for taking the time to post a review of your stay and all of the compliments that you have given us, John! We hope you visit us again!

8/10 Good

Patte

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were in town for a funeral and this hotel was a good location for us. Room was pretty big. Kitchen well equipped. Bathroom was even a good size. Breakfast was exactly as we expected. Staff were friendly and very helpful.
Stayed 2 nights in Feb 2024
Response from Kirsten Blackdeer - General Manager on Mar 20, 2024
Thank you for staying with us, Patte! Please accept our deepest sympathy for your loss. We appreciate you taking the time to leave feedback about your visit. We hope you have the opportunity to stay with us again under better circumstances.

8/10 Good

Claudia, Pentwater

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is very friendly and helpful. Rome is comfortable.
Stayed 2 nights in Feb 2024
Response from Kirsten Blackdeer - General Manager on Feb 14, 2024
Thank you for your feedback, Claudia! We are happy to hear that you found our staff friendly and helpful. We would love to have you stay with us again in the future.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great. Breakfast was better than typical and rooms were big and clean.
Stayed 1 night in Jan 2024
Response from Kirsten Blackdeer - General Manager on Feb 14, 2024
We appreciate you taking the time to post a review of your stay with us, Susan. Thank you for your compliments of our hotel and staff! We hope you choose to stay with us the next time you visit Jackson.

8/10 Good

PATRICIA, jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kirsten Blackdeer - General Manager on Feb 14, 2024
Thank you for taking the time to rate your stay with us 4 out of 5. We invite you to stay with us again in the future.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Great location; very convenient to highway & food. Receptionist was excellent and helpful.
Stayed 1 night in Dec 2023
Response from Kirsten Blackdeer - General Manager on Feb 14, 2024
Thank you for leaving positive feedback about your stay with us at Home2 Suites Jackson. We are happy to hear that our location was convenient for you. We hope you visit us again the next time your travels bring you to Jackson.

10/10 Excellent

Fehintola, Charlotte

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great start
Stayed 4 nights in Dec 2023

10/10 Excellent

Melissa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Anita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Nov 2023

10/10 Excellent

Pamela

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are always so friendly and helpful. The property is clean when my family stay there.
Stayed 5 nights in Nov 2023

10/10 Excellent

Dejarenae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Terry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good. Only two bumps in the road: we could not get the wi-fi to work, it kept insisting we were in the wrong room. Second, when we got our bill, the address for us was for Las Vegas, not Toledo, Ohio, even though you had seen my drivers ID. Otherwise, very good stay, we will be back.
Stayed 1 night in Nov 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful with all needs.
Stayed 2 nights in Nov 2023

4/10 Poor

Craig

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Wont come again.
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet clean rooms. Breakfast has a great selection and beds are super comfy.
Stayed 1 night in Oct 2023

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Amie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!
Stayed 8 nights in Oct 2023

10/10 Excellent

Leslie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Tommy

Traveled with group
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kirsten Blackdeer - General Manager on Oct 19, 2023
Thank you for staying with us and taking the time to rate your experience. We hope you choose to stay with us the next time you have the opportunity to visit Jackson.

8/10 Good

Lydia, Naperville

Stayed 2 nights in Oct 2023

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating and friendly.
Stayed 3 nights in Oct 2023
Response from Kirsten Blackdeer - General Manager on Oct 19, 2023
Thank you for rating your stay with us a 5 out of 5, Daniel! We appreciate your business and hope you stay with us again.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms, staff was friendly and nice sitting area with fire pit table.
Stayed 1 night in Sep 2023
Response from Kirsten Blackdeer - General Manager on Oct 2, 2023
Thank you for staying with us, Kevin. We appreciate the 5 out of 5 rating and your compliments of our hotel and staff. We would love for you to stay with us again in the future!

6/10 Okay

Mark

Stayed 1 night in Sep 2023
Response from Kirsten Blackdeer - General Manager on Sep 27, 2023
Thank you for taking the time to rate your visit with us. We hope you consider staying with us again in the future. We would love another chance to impress you.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Kirsten Blackdeer - General Manager on Sep 25, 2023
Thank you for taking the time to rate your visit at Home2 Suites Jackson a 10 out of 10, Leslie! We appreciate this so much! We hope you will choose to stay with us again in the future!

8/10 Good

ANDREW, Williamsburg

Stayed 2 nights in Sep 2023
Response from Kirsten Blackdeer - General Manager on Oct 19, 2023
Thank you for taking the time to rate your stay at Home2 Suites Jackson. We invite you to visit us again!

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Price is much lower than Ann Arbor hotels on football weekends. Clean rooms and spacious.
Stayed 1 night in Sep 2023
Response from Kirsten Blackdeer - General Manager on Sep 25, 2023
Thank you for the compliments, Joseph! We are happy to hear that you found our hotel rooms clean and spacious. We hope you will stay with us again the next time you travel to the area.

10/10 Excellent

Jason

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kirsten Blackdeer - General Manager on Sep 14, 2023
Jason, thank you for rating your stay with us a 10 out of 10! We hope you choose to stay with us in the future!

8/10 Good

Ryan

Traveled with family
Liked: Cleanliness, staff & service
Almost Great
Overall our stay was good, but not great. Room was smaller than expected. TV was smaller than expected. Cable had 20 or so channels with no description of what you were watching or what was coming on next. The staff was very friendly and helpful. I was really hoping to be wowed by the quality of the room but it just fell a little short. I had trouble sleeping as I slept on the pull out couch bed and it was very uncomfortable. Bathroom was very clean but small. I was quite surprised to learn that the free WiFi actually cost $5 for higher speeds. Breakfast choices were limited but decent and free. In summary, I was expecting a little more luxury but the friendly staff still made it a good trip.
Stayed 1 night in Sep 2023
Response from Kirsten Blackdeer - General Manager on Sep 14, 2023
Hi Ryan, thank you for taking the time to post a review of your visit with us. We appreciate your compliments of our staff. You had mentioned that it was difficult to tell which TV station you were watching. I apologize for that. Our TV provider was recently updated and they will be here next week to install the updates to our TV system that will show the interactive guide and will also add streaming services such as Netflix. We hope that you would choose to stay with us again in the future. We would love to welcome you back.

6/10 Okay

Cynthia

Traveled with partner
Liked: Amenities
The fireplace was so nice, as was the grills.
Stayed 1 night in Sep 2023
Response from Kirsten Blackdeer - General Manager on Sep 14, 2023
Hi Cynthia! We are happy to hear that you enjoyed our fireplace and grills during your visit. We would love you to come back and visit us again!

10/10 Excellent

Margaret

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kirsten Blackdeer - General Manager on Sep 14, 2023
Thank you for taking the time to post a 10 out of 10 rating of your visit with us here at Home2 Suites. We hope you choose to stay with us the next time you visit Jackson.

10/10 Excellent

Phyllis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, new property, off the highway. Room includes a kitchen and a sitting area. Very spacious
Stayed 1 night in Sep 2023
Response from Kirsten Blackdeer - General Manager on Sep 6, 2023
Thank you for your wonderful review, Phyllis! We invite you to stay with us again the next time you visit Jackson!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Everything was great! Would have liked to have a pamplet or something for any type of information for our stay while on the rok and also the tv did not have apps. We didn't have power at our home and needed a shower and good nights sleep.
Stayed 1 night in Aug 2023
Response from Kirsten Blackdeer - General Manager on Sep 6, 2023
Jennifer, we appreciate your review. You had mentioned that the TV did not have apps. We are excited to share that we have an upgrade coming to our TV system later this month that includes TV apps! We hope you choose to stay with us in the future, just hopefully under better circumstances such as a Family Staycation.

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Kirsten Blackdeer - General Manager on Sep 6, 2023
Norma, thank you for rating your visit with us here at Home2 Suites a 5 out of 5!