评分基于 390 条真实点评
4.7 客房清洁度
4.6 服务和员工
4.7 客房舒适度
4.7 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2021年10月25日 发布在：Hotels
酒店管理层的评论
2021年11月3日，回复：酒店管理层 Dilara Yilmaz
Dear Kailaimu;
Thank you for taking the time to share your Fairmont Quasar Istanbul experience with us.
I am pleased to know that you enjoyed your stay!
Whenever life brings you to Istanbul, I am looking forward to welcoming you back.
Best regards
用户：真实旅客
unforgettable stay in the hotel
发布日期：2019年2月11日 发布在：Hotelsperfect service! nice room and view
酒店管理层的评论
2019年2月28日，回复：酒店管理层 General Manager
Dear Omid,
Thank you for sharing your experience of your recent stay with us.
We look forward to welcome you back.
Kind Regards,
用户：真实旅客
发布日期：2024年5月30日 发布在：Expedia
It is one of the most beautiful hotels I have ever seen. The only drawback is the location in relation to some of the places we wanted to visit. The traffic/taxi options are a bit hair raising and time consuming. Otherwise great stay.
用户：真实旅客
发布日期：2024年5月23日 发布在：Expedia
The Fairmont Istanbul was nice, but it was lacking the service and attention to detail found at other Fairmonts. When we arrived our luggage was taken and never showed up to our room for over 2 hours, multiple calls to have it resolved, because of the time change and jet lag it was a little annoying when we juts wanted to shower and head to bed. The TV system in the room would not work it would go off or screen would go black, the Maintenance staff tried to fix it and were friendly. The room was well laid about and the view spectacular, the iron leaked all over, and needed an extension cord as the main plug for it had a previous plug stuck in it, which could be fixed ?
Room service was good, but the dining option otherwise for casual dining were not existent only a Michelin Star venue, and since the Hotel is further out of the old city, some guests might feel apprehensive on venturing out to dine without getting to know the area first.
The gold level lounge was a nice perk but strange hours and food combinations. My son travelling with me age 10 found that unlike previous Fairmonts there was no attention for kids or acknowledgement, Rosewood properties seem to be doing this better lately.
Over all nice hotel, not sure I’d stay in the Istanbul one next time visiting though.
酒店管理层的评论
2024年5月27日，回复：酒店管理层 Aykut Uzunoglu - Front Office Manager
Dear Owen,Thank you for taking the time to share your experience at Fairmont Quasar Istanbul.We are very delighted to hear that you enjoyed your overall stay with us. As we strive to deliver excellent service to each and every one of our guests, your nice feedback will be an encouragement for our team to further develop their skills.With pleasure we have noted your positive review of our hotel and services. We would like to apologize for any inconveniences during your stay due to all inconvenience. It is our highest goal to provide our guests magnificent and memorable moments therefore please rest assured that we are improving our service quality and facilities consistently. We hope you will give us the opportunity to show you our improvements during your future stay with us. Best regards,
用户：真实旅客
发布日期：2024年5月11日 发布在：Expedia
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酒店管理层的评论
2024年5月14日，回复：酒店管理层 Aykut Uzunoglu - Front Office Manager
Dear Abdulrahman,Thank you for visiting us recently. We truly appreciate the time you score of yor recent stay. Your feedback is valuable to us and certainly will help us to improve our service and facilities consistently. However, we would very much appreciate your further feedback, in order to improve ourselves and to provide an excellent service to our guests. I am looking forward to hear from you and hope that you will give us the opportunity to show you improvements and to regain your faith in Fairmont Quasar Istanbul at your next stay. Please let me know if you are planning to visit Istanbul in the future so I may personally ensure that you are well taken care of. Regards,
用户：真实旅客
发布日期：2024年5月9日 发布在：Expedia
用户：真实旅客
发布日期：2024年5月6日 发布在：Expedia
I didn’t like everything about the hotel.
In room dining was too bad. They charged for bread and banana!!! The portion compared to the price is very little. I was sick and ordered certain type of food. The plates smelled like egg. And i told them, they took it and didn’t bring a replacement for my order.
House keeping is very slow. You need to call 4 or 5 times for house keeping to come and clean the room. They don’t refill the shampoo in the bathroom. The don’t refill the bathroom amenities
The room was very small.
The taxi service like if you need to order a taxi. It takes a lot of time and you need to be downstairs you can’t order from your room and come downstairs once the taxi is here. Staff are very rude. Specially the one who checked me in the hotel. All the staff very rude even the ones brings the in room dining. I don’t recommend this hotel
酒店管理层的评论
2024年5月14日，回复：酒店管理层 Aykut Uzunoglu - Front Office Manager
Dear Kholood,We would like to thank you for your valuable time to score your recent Fairmont Quasar Istanbul experience and share your feedback with other viewers. First of all, we regret that we were not able to fulfill your expectations and we would like to offer our most sincere apologies for the inconveniences caused. I have made sure to share your feedback with my team. We hope that you will give us to opportunity to show you our improvements and to regain your faith in Fairmont Quasar Istanbul at your next stay.Working hard to deliver great experiences,
用户：真实旅客 来自：Miami
发布日期：2024年5月2日 发布在：Expedia
Impecable clean, everything looks new, great service. Saddly the recepction or calling 0, always promissed to send specific request needed, happened 4 times, never did.
酒店管理层的评论
2024年5月14日，回复：酒店管理层 Aykut Uzunoglu - Front Office Manager
Dear Jorge,Thank you for taking the time to share your wonderful experience at Fairmont Quasar Istanbul.I am pleased to hear that you had a fabulous experience and found the service provided by our team of dedicated staff to have been second to none. At Fairmont, we pride ourselves on exemplary standards of service and hospitality and hence I am glad that you were able to feel that through your interaction with our dedicated Fairmont colleagues.I will be sure to share your kind words with my fellow colleagues and we look forward to welcoming you back with us soon for a return stay during your next visit to our beautiful city.Regards,
用户：真实旅客
发布日期：2024年4月27日 发布在：Expedia
Each member of staff I encountered was very helpful and polite. The spa area is a joy, with a good size pool, Bedrooms have lots of natural light. Useful working area in rooms as well as convivial bar/ lobby area.
酒店管理层的评论
2024年5月14日，回复：酒店管理层 Aykut Uzunoglu - Front Office Manager
Dear jane,Thank you for taking the time to share your wonderful experience at Fairmont Quasar Istanbul.I am pleased to hear that you had a fabulous experience and found the service provided by our team of dedicated staff to have been second to none. At Fairmont, we pride ourselves on exemplary standards of service and hospitality and hence I am glad that you were able to feel that through your interaction with our dedicated Fairmont colleagues.I will be sure to share your kind words with my fellow colleagues and we look forward to welcoming you back with us soon for a return stay during your next visit to our beautiful city.Regards,
用户：真实旅客 来自：Granada Hills
发布日期：2024年4月23日 发布在：Expedia
酒店管理层的评论
2024年5月14日，回复：酒店管理层 Aykut Uzunoglu - Front Office Manager
Dear Vardan,Thank you for taking the time to share your wonderful experience at Fairmont Quasar Istanbul.I am pleased to hear that you had a fabulous experience and found the service provided by our team of dedicated staff to have been second to none. At Fairmont, we pride ourselves on exemplary standards of service and hospitality and hence I am glad that you were able to feel that through your interaction with our dedicated Fairmont colleagues.I will be sure to share your kind words with my fellow colleagues and we look forward to welcoming you back with us soon for a return stay during your next visit to our beautiful city.Regards,
