Ratings based on 991 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 31, 2024 on Expedia
Great hotel and excellent service.
Comment from Hotel Management
May 31, 2024 by General Manager, Hotel Management
Dear Sandra, Thank you for your recent stay at Mystic Marriott Hotel & Spa and for posting such a wonderful review of our hotel and staff. It is a pleasure to know that we could meet your expectations; our amenities, service, and convenience make us a great place to call home when visiting Mystic! We enjoyed having you as our guest, and we hope to see you again on your next visit.Best regards,Cindy JonesFront Office Manager
by A verified traveler
Posted May 30, 2024 on Expedia
Comment from Hotel Management
May 31, 2024 by General Manager, Hotel Management
Dear Riccardo, Thank you for choosing Mystic Marriott Hotel & Spa. We are dedicated to providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best regards,Cindy JonesFront Office Manager
by A verified traveler
Posted May 28, 2024 on Expedia
The property was beautiful overall and close to mystic which was where I was working. The lobby is beautiful, they have a bar/starbucks, spa, restaurant, easy parking. However, the room i personally stayed in—not so beautiful. The bathtub was super old and scratched/dirty. They had body soap, shampoo and conditioner which was convenient. However, the container fell while I was showering hurting my foot and it was supposed to be glued to the tiles. The bed was too soft for my liking and I woke up with terrible back pain. (I’m 33 I’m not elderly so imagine) there were stains on the ceiling and fridge wasn’t working. I personally wouldn’t stay here again. Room and comfort are very important for me.
Comment from Hotel Management
May 29, 2024 by General Manager, Hotel Management
Dear Jennifer, We truly understand the priority you would give room and comfort. Our hotel is famous for its superior hospitality and well-appointed rooms, and we are disappointed to learn that your stay was greatly hampered. We are sorry for the unfortunate mishap in the bathroom. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide you with the stay you deserve.Best regards,Cindy JonesFront Office Manager
by A verified traveler
Posted May 27, 2024 on Expedia
Excellent
Comment from Hotel Management
May 28, 2024 by Cindy Jones Front Office Manager, Hotel Management
Dear David, Thank you for the priceless rating you left us. At Mystic Marriott Hotel & Spa nothing matters more than our guest experience. We strive to offer only the best, and we are honored that your stay has been very special. We value our relationship, and we look forward to serving you again in the future.Best regards,Cindy JonesFront Office Manager
by A verified traveler
Posted May 26, 2024 on Expedia
Overall my stay at the Mystic Marriott was very good. I would like to highlight the exceptional customer service that Kevin the Bell Captain ( Bag Service) provided. He not only was very friendly and helpful he went above and beyond to assist me. He highlighted how to navigate the property, restaurants and amenities. On the day of my check out I asked for a suggestion of a local seafood restaurant near the water with a boardwalk and he told me to go to S &P Oytster Restaurant and I must say that his recommendation was 10/10
Thank you Kevin for your help and kindness- you are a rock star ⭐️
Comment from Hotel Management
May 27, 2024 by Front Office Manager, Hotel Management
Dear Lisa, We're delighted to hear that you had a wonderful stay at Mystic Marriott Hotel & Spa! It's fantastic to know that Kevin provided exceptional service and made your experience memorable. We'll be sure to recognize him for his outstanding hospitality. Thank you for your kind words, and we hope you will stay with us again whenever your travels bring you to the city.Best regards,Cindy JonesFront Office Manager
by A verified traveler
Posted May 25, 2024 on Expedia
The bathroom shower needed a better cleaning
by A verified traveler from Andover
Posted May 23, 2024 on Expedia
Comment from Hotel Management
May 25, 2024 by Front Office Manager, Hotel Management
Dear David, It means a lot to hear you loved everything about your stay! We strive to make every guest's experience special at Mystic Marriott Hotel & Spa, and we can't wait to welcome you back.Best regards,Cindy JonesFront Office Manager
by A verified traveler from Clifton
Posted May 5, 2024 on Expedia
Staff was very helpful!
Comment from Hotel Management
May 6, 2024 by Front Office Manager, Hotel Management
Dear Kathryn, Thank you for the fantastic rating and for taking the time to post your review. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay a great one. We appreciate your feedback and look forward to your next stay at Mystic Marriott Hotel & Spa.Best regards,Cindy JonesFront Office Manager
by A verified traveler
Posted May 5, 2024 on Expedia
Comment from Hotel Management
May 7, 2024 by Front Office Manager, Hotel Management
Dear Patricia, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Mystic Marriott Hotel & Spa.Best regards,Cindy JonesFront Office Manager
by A verified traveler
Posted May 3, 2024 on Expedia
It was very clean and pleasant staff . I found a bug in my room and addressed it with the front desk staff .
Comment from Hotel Management
May 4, 2024 by Front Office Manager, Hotel Management
Dear Diana, We appreciate your positive feedback regarding your recent stay at Mystic Marriott Hotel & Spa. Our team takes pride in providing fresh accommodation and a welcoming environment for all our guests. We apologize for any inconvenience caused by the issue you encountered, and thank you for bringing it to our attention. We hope to welcome you back for an even better experience soon!Best regards,Cindy JonesFront Office Manager
