Ratings based on 529 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 28, 2024 on Expedia
Though it was mentioned as free EV charging, we need to carry our own Charger. They will only provide electric outlet to connect. The property is very old but they tried their best to maintain the heritage.
Staff were really friendly and accommodating. Chef was down to earth and was there during the whole of breakfast time to answer any of our questions.
by A verified traveler
Posted May 12, 2024 on Expedia
by A verified traveler
Posted Apr 7, 2024 on Expedia
Great service and nice breakfast in a lovely setting.
Comment from Hotel Management
Apr 8, 2024 by Chloe, Hotel Management
Hi Meghan, thank you for the lovely review. We look forward to accommodating you back here in the future.Have a blessed day, Administrative Team Hotel Lac Carling
by A verified traveler
Posted Apr 6, 2024 on Expedia
by A verified traveler from Beauharnois
Posted Apr 3, 2024 on Expedia
by A verified traveler
Posted Apr 1, 2024 on Expedia
Excellent
Comment from Hotel Management
Apr 2, 2024 by Chloe, Hotel Management
We are glad you enjoyed your stay! Hope to accommodate you back here in the future.
by A verified traveler
Posted Apr 1, 2024 on Expedia
Cleanliness and kind staffs. Diner was also exceptional.
Comment from Hotel Management
Apr 2, 2024 by Chloe, Hotel Management
Hi Andrew, So glad to hear you appreciated the cleanliness and found our staff kind! Thrilled you enjoyed the diner too. Hope to see you back soon!
by A verified traveler
Posted Mar 12, 2024 on Expedia
The property needs some work. The gym had broken equipment. It said there an indoor space for basketball but there wasn't, just normal wear and tear that the public could see.
Comment from Hotel Management
Mar 15, 2024 by Chloe, Hotel Management
Hi Jeremy/ Kelly, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay, especially concerning the gym equipment and the unavailability of our indoor basketball court. We aim to maintain all our facilities in top condition, and we are currently addressing the issues with the gym equipment to ensure everything is fully functional for our guests.Regarding the basketball court, we understand your disappointment and apologize for not being able to provide access during your stay. The venue was rented out for a private event, limiting availability to our usual clientele. We acknowledge that this could have significantly impacted your experience with us, and we regret any inconvenience this may have caused.We appreciate your understanding and are committed to improving our communication about the availability of amenities to prevent any future disappointments. Your feedback is invaluable in helping us enhance our guest experience, and we hope to have the opportunity to welcome you back, providing access to all our facilities and showcasing the high standard of hospitality we strive to deliver. Thank you for bringing these matters to our attention.Have a great and sunny day, Administrative Team Hotel Lac Carling
by A verified traveler
Posted Feb 4, 2024 on Expedia
Place need renovation
Comment from Hotel Management
Mar 8, 2024 by Chloe, Hotel Management
Dear Bachir,Thank you for your feedback. We take your comments seriously and are planning updates and renovations to enhance our guest experience. We look forward to showing you the improvements on your next visit.Best regards,Administrative TeamHotel Lac Carling
by A verified traveler
Posted Feb 4, 2024 on Expedia
Comment from Hotel Management
Mar 23, 2024 by Supervisor at Reception, Hotel Management
Thank you for the nice rateHope to see you again soon
