The hotel is under major renovations and it’s badly needed. I made the reservation but wasn’t alerted to this until after submitting payment which I believe is fraudulent practice to customers. There was plaster and paint peeling off the ceiling above the check in desk upon our arrival which was reason enough for me to find a different hotel. I explained to the people working the front desk my concerns and wasn’t offered even an apology. They would not refund my money so I contacted my bank who issued my debit card and they are handling the situation.
Mary
2023 年 8 月入住 1 晚
4/10 很差
Robert
2023年08月21日
不满意:清洁度、住宿条件和设施、客房舒适度
Robert
2023 年 8 月入住 1 晚
2/10 糟糕
Carol
2023年03月31日
Carol
2023 年 2 月入住 1 晚
4/10 很差
Dian
2022年11月11日
不满意:清洁度、住宿条件和设施、客房舒适度
Maybe it'll be better once renovations are done??
Ugh. Under construction EVERYWHERE and they put us in the middle of it. Old appliances, ac units laying everywhere. Hot tub wouldn't heat past 85 which the hotel itself emailed about after we booked the non refundable room. Nothing has been vacuumed in forever in the halls. The rooms have wood floors with no rugs so bring your slippers because it gets cold. We were glad to only be staying one night. Staff were very friendly though. That was the only bright spot in this hotel. They really should do it a section at a time or something. Then maybe they could clean a little. Oh yeah and doors to outside are just propped open all night an shave no locks.
Dian
2022 年 11 月入住 1 晚
4/10 很差
Jessica
团体旅客
2022年10月17日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
This was recently under new ownership. Very dirty, open hotel room doors with rooms looking ransacked. None of the amenities were available due to construction. The doors to the rooms were very hard to open. I would stay here again but I’m not sure many others would. Do not expect much while staying here. A simple place to lay your head for the night is fine but don’t expect to hang out there, nothing like the pictures online.
Jessica
2022 年 10 月入住 1 晚
4/10 很差
Josh
与家人及幼儿出行
2022年10月14日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Staff was great. Property should not allow reservations until renovations are complete. The room I stayed in was one that still needed major renovations. It was much cheaper than most surrounding hotels, so I can understand that it wouldn’t be perfect. Surprisingly, it wasn’t the worst hotel I’ve stayed in.
Josh
2022 年 10 月入住 1 晚
2/10 糟糕
Pat
2022年10月9日
Pat
2022 年 10 月入住 1 晚
2/10 糟糕
Shirley
2022年10月8日
Shirley
2022 年 9 月入住 2 晚
2/10 糟糕
Meghan
与家人出行, 与配偶出行
2022年10月4日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
We booked this hotel expecting it to be clean. How foolish of us. Slow check in process with boxes of supplies everywhere in the lobby and broken floor tiles. No continental breakfast. We had two rooms booked- The first smelled of stale smoke and urine. The second smelled like something had died and they had tried to use cleaning product to cover it up. We put the air on in both rooms to no avail. Spoke to the manager and said she could do nothing about it but then she offered to put us on the 2nd floor however the rooms had no water. The floor was not vacuumed, and you didn’t want to step anywhere without your shoes on. There were sinks in the hallways and a pile of mattresses near the pool area. None of which was swept or vacuumed. We made the decision to ask for a refund and go to the Comfort Inn down the road. While moving our luggage back into the car we spoke to some people in the parking lot who said they were living there after losing their home in the tornado. Spoke to the attendant and they told us the police are constantly there. Avoid this place at all cost. Dirty, gross, unclean, unsafe and all around disgusting.