Loved the room and comfortable beds. Checking in was somewhat a hassle. I had previously equested online a room at the end of the building, but when we tried to check in around 3:30, nothing was available. The person checking us in put in the request and said to check later. We came back after 4 and got a person at the counter who said she didn't find our request and couldn't see how to do it but went in the back room to speak with her supervisor; came back out and said to check back later. Around 5pm, we stood in line again and got the 2 people, a man and woman at the far end, who were so helpful and funny! They found my request and said that room was available to check in.