评分基于 973 条真实点评
4.0 客房清洁度
3.7 服务和员工
4.0 客房舒适度
3.7 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年5月31日 发布在：Expedia
Hotel rooms were very clean and had no carpet.
The only thing I would change is the loud AC units that woke me up a couple of time during the night.
Is a good place for the price.
酒店管理层的评论
2024年6月1日，回复：酒店管理层 Guest Relations Management
Hi Jose,Thank you for sharing your feedback about your recent stay with us.We are pleased to hear that you found our hotel rooms to be very clean. We take pride in maintaining a high standard of cleanliness for our guests' comfort.We are taking note of the loud AC units that disturbed your sleep. Your comfort is important to us, and we will take steps to address this issue and ensure a more peaceful environment for your future stays.We are glad to know that you found our hotel to be a good value for the price. We appreciate your recommendation and are grateful for your positive feedback.Thank you for choosing our hotel, and we look forward to welcoming you back in the future for another pleasant stay.
用户：真实旅客 来自：Miami
发布日期：2024年5月28日 发布在：Expedia
酒店管理层的评论
2024年5月30日，回复：酒店管理层 Guest Relations Management
Hi Eduardo,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
用户：真实旅客
发布日期：2024年5月26日 发布在：Expedia
酒店管理层的评论
2024年5月29日，回复：酒店管理层 Guest Relations Management
Hi Youdeline,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
用户：真实旅客
发布日期：2024年5月21日 发布在：Expedia
The check in was done via Kios. I found that to unprofessional. No one at the frint desk unless you yelled and they heard you and some popped up. Morning staff was rude. No one attended the breakfast everything was out of stock and had to ask to refill and then done with an attitude. I had to find the supplies myself. Finally soneone came out abd asked what i was doing. I told her trying to find plates to eat.
酒店管理层的评论
2024年5月21日，回复：酒店管理层 Guest Relations Management
Hi Wendy,Thank you for taking the time to share your feedback about your recent stay with us. Please accept our apologies for the issues you experienced during check-in and with the breakfast service.We strive to provide a professional and attentive experience for all of our guests, and it's clear we fell short in that regard. The self-check-in kiosk is meant to provide a convenient option, but it should not come at the expense of friendly and responsive staff. The rude behavior from our morning staff is also unacceptable.I will be sure to share your comments with our management team so we can investigate what went wrong and make the necessary improvements. Guest satisfaction is our top priority, and we want to ensure all of our guests have a positive experience.Please let me know if there is anything else we can do to make this right. We hope you will consider giving us another opportunity to deliver the service you deserve on a future visit
用户：真实旅客
发布日期：2024年5月20日 发布在：Expedia
Theres a lot to improve
酒店管理层的评论
2024年5月21日，回复：酒店管理层 Guest Relations Management
Hi Youdeline,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
用户：真实旅客
发布日期：2024年5月20日 发布在：Expedia
酒店管理层的评论
2024年5月21日，回复：酒店管理层 Guest Relations Management
Hi Youdeline,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
用户：真实旅客
发布日期：2024年5月12日 发布在：Expedia
The bedrooms were clean, everything was picked up. The pool was nice and warm. I would definitely be going back!
酒店管理层的评论
2024年5月14日，回复：酒店管理层 Manager
Hello jennifer,We are delighted to hear that you enjoyed our clean bedrooms and warm pool during your stay. We appreciate your positive feedback and look forward to welcoming you back in the future for another great experience at our hotel.
用户：真实旅客
发布日期：2024年5月12日 发布在：Expedia
I loved the virtual check in process. Super easy. The room was really clean but properly needs work.
酒店管理层的评论
2024年5月14日，回复：酒店管理层 Manager
Hello Susan,Thank you for your feedback on our virtual check-in process! We are pleased to hear you found it efficient. We appreciate your comments on the cleanliness of the room and will address any areas needing attention promptly. Your input helps us improve our services for all guests.
用户：真实旅客
发布日期：2024年5月11日 发布在：Expedia
酒店管理层的评论
2024年5月13日，回复：酒店管理层 Manager
Hello James, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
用户：真实旅客
发布日期：2024年5月9日 发布在：Expedia
Liked everything. Maybe have a change machine in the lobby for the vending machines and laundry would be nice.
酒店管理层的评论
2024年5月10日，回复：酒店管理层 Guest Relations Management
Hi Matthew,Thank you for your positive feedback regarding your recent stay at our hotel. We are pleased to hear that you enjoyed your experience with us.We appreciate your suggestion regarding having a change machine in the lobby for the vending machines and laundry. It is valuable feedback, and we will definitely take it into consideration as we continue to improve our services and amenities. Providing convenience for our guests is important to us, and we will explore options to make obtaining change more accessible.Thank you for choosing to stay with us, and we are grateful for your feedback. We look forward to welcoming you back in the future and providing you with an even better stay.
