Outdoor pool

Reviews of Hilton Fort Lauderdale Marina

4 out of 5
Hilton Fort Lauderdale Marina
1881 SE 17th St, Fort Lauderdale, FL

Reviews

7.2

Good

Rating 10 - Excellent. 523 out of 1420 reviews" "
Rating 8 - Good. 285 out of 1420 reviews" "
Rating 6 - Okay. 250 out of 1420 reviews" "
Rating 4 - Poor. 175 out of 1420 reviews" "
Rating 2 - Terrible. 187 out of 1420 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Joel

Liked: Cleanliness
Disliked: Staff & service
Bad Service
Stayed 1 night in May 2024

8/10 Good

Juan

Traveled with family
Liked: Cleanliness, staff & service
I didn't like that people without a reservation at the hotel occupied the pool and its surroundings during the weekend.
Stayed 2 nights in May 2024
Response from General Manager on May 28, 2024
Dear Juan,Thank you for choosing Hilton Fort Lauderdale Marina and for your feedback. We are disappointed to hear about the inconvenience with non-reservation guests using the pool area during the weekend. Your comments are valuable to us and will help us enhance our guest experience and pool management policies. Thank you for brining this issue to our attention and we look forward to welcoming you back for a better experience inthe future.

8/10 Good

Sheena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and easy check-in. Friendly staff and comfortable rooms. No complaints.
Stayed 1 night in May 2024

6/10 Okay

eugene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To me wasn't comfortable for a family of 4 with 2 beds to small of beds.
Stayed 3 nights in May 2024
Response from General Manager on May 28, 2024
Dear Eugene,Thank you for the opportunity to host your family. We understand your thoughts, and we're pleased to offer a variety of room configurations to suit your needs. Next time, you may wish to consider booking our accommodations with two queen beds. Safe travels, and we hope to see you again when you return to Fort Lauderdale.

8/10 Good

Isamar

Liked: Cleanliness, property conditions & facilities
The property is very nice. I loved the marina view. I booked my room through Expedia, I reserved the double bed queen with balcony and marina view. After checking in, I get to the room only to find out I was given a room with a pool view. I was not too happy about that. I called the front desk to ask to be moved to a room with the marina view, I was told that they didn’t have any more rooms with the marina view. I didn’t make a huge deal about it because the kids liked the room. The next morning we go up the beautiful restaurant to have breakfast only to find out the breakfast is not included. Then finally after our stay, when driving out I had to pay a parking fee of $95. In all fairness, I think at least the parking could’ve been included. Overall the hotel is really beautiful but over priced. ⭐️ ⭐️⭐️⭐️
Stayed 2 nights in May 2024
Response from General Manager on May 28, 2024
Dear Isamar,Thank you for sharing your experience at Hilton Fort Lauderdale Marina. We're glad you enjoyed our beautiful property, though we're disappointed to hear about your challenges with room allocation and the amenities included with your stay. Your feedback is invaluable and will help us improve our services. We hope to provide a more seamless stay on your next visit.

10/10 Excellent

Steven

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodations, very convenient to the cruise port. Beautiful views. Friendly staff!
Stayed 1 night in May 2024
Response from General Manager on May 28, 2024
Dear Steven,Thank you for staying with us at Hilton Fort Lauderdale Marina. We are pleased our hotel's convenient location near the port worked well for your travel needs. In addition, your kind words regarding our comfortable accommodations, superb views, and friendly service are greatly appreciated. We are delighted you chose to join us, and we look forward to many more fantastic visits!

2/10 Terrible

Robert L, Ralston

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2024

6/10 Okay

Tyler

Traveled with family
Liked: Staff & service, amenities
The pool area was very nice but where we stayed in the west building was not as nice. Our toilet wouldn’t flush and there was a lot of noise outside of our room late at night.
Stayed 1 night in May 2024
Response from General Manager on May 28, 2024
Dear Tyler,Thank you for sharing your experience. We're glad you enjoyed our pool area, but we're concerned about the issues in your room. Your feedback about the toilet and noise is important, and we will address these matters to improve our guest experience. We hope to have the opportunity to provide you with a more comfortable stay in the future.

2/10 Terrible

Michel

Disliked: Cleanliness, staff & service, property conditions & facilities
I am very upset because they did not return my deposit and the valet parking gave me the scratched car and I realized it the next day
Stayed 1 night in May 2024
Response from General Manager on May 28, 2024
Thank you for your review. It saddens us to hear about your experience while staying with us. We understand your frustration about the deposit and car. We'll ensure the valet service reviews their procedures to prevent future issues from occurring. Please reach out to us offline regarding the deposit. We hope you will consider staying with us again to see how we have improved.

10/10 Excellent

Cathy

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay. We stay here every year before our cruise
Stayed 2 nights in May 2024
Response from General Manager on May 28, 2024
Dear Cathy,Thank you for your continued loyalty. We're thrilled to be your go-to place before your cruise each year. Our team looks forward to welcoming you back to Hilton Fort Lauderdale Marina for another great stay!

10/10 Excellent

Neil

Very nice, would return
Stayed 1 night in May 2024
Response from General Manager on May 28, 2024
Dear Neil,Thank you for your five-star review! We're delighted you had a lovely stay and look forward to welcoming you back to Hilton Fort Lauderdale Marina.

10/10 Excellent

Phillip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views and a wonderful staff.
Stayed 2 nights in May 2024
Response from General Manager on May 26, 2024
Dear Phillip,We're overjoyed you loved our beautiful, waterfront views and the attentive service from our team. We thank you for your review, and we hope to host you again soon at Hilton Fort Lauderdale Marina.

10/10 Excellent

Rhonda, Tucson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our room
Stayed 1 night in May 2024
Response from General Manager on May 24, 2024
Dear Rhonda,Thank you so much for the perfect rating! We're so happy to know that you had a great time with us overall and that our views left a positive impression on you. It would be a pleasure to host you again soon, so hurry back.

2/10 Terrible

Mary

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Fifty dollars to park car per night. Two water bottles waiting for you at desk. Terrible food way over priced. Hotel room bathroom door broken. Long wait time to check in and out.no room service. Awful package
Stayed 2 nights in May 2024
Response from General Manager on May 24, 2024
Dear Mary,Thank you for sharing your experience. We're disappointed to hear about the concerns you encountered, such as parking fees and the bathroom door. Your feedback is crucial, and we'll work to address these matters to improve our guest experience. It was a pleasure having you here, and we hope you'll consider giving us another chance to provide a more exceptional stay for you in the future.

10/10 Excellent

Stuart

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for dinning and had a cruise the next day, port right down the street.
Stayed 1 night in May 2024
Response from General Manager on May 24, 2024
Dear Stuart,It was a pleasure hosting you at Hilton Fort Lauderdale Marina! We're glad our location worked well for your trip, and we would be delighted to have you stay with us again the next time you're in the area.

6/10 Okay

Bob

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking fee of $44 per night seems a bit expensive especially considering the Marriott next door doesn’t charge nearly as much. There wasn’t any soap in my bathroom. Even after the housekeeper came and change the sheets on the bed, the sill didn’t check to make sure there is soap in the shower. I was quite disappointed with that.
Stayed 2 nights in May 2024
Response from General Manager on May 24, 2024
Thank you for your review. We appreciate your feedback and apologize for the shortcomings you experienced during your stay. While we attempt to stay competitive with parking, we will take into consideration your comments for future changes. We apologize your amenities were not replenished and will revisit with housekeeping the importance of ensuring our guests' comfort. We hope you will consider staying with us again in the future.

10/10 Excellent

Jhon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very clean, also a good service
Stayed 2 nights in May 2024
Response from General Manager on May 22, 2024
Dear Jhon,Thank you for your kind words. We're delighted you found Hilton Fort Lauderdale Marina well-maintained and appreciated our excellent service. It would be our pleasure to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing, me and my boyfriend had such a wonderful time. The place is beautiful and everyone is so nice and helpful.
Stayed 2 nights in Mar 2024
Response from General Manager on May 22, 2024
Dear Carlos,Thank you for choosing Hilton Fort Lauderdale Marina and for sharing your five-star rating! We are pleased to hear that our atmosphere and friendly service met the mark for you and your boyfriend during your recent stay. It was a pleasure to host you, and we look forward to welcoming you back in the future for another memorable experience.

2/10 Terrible

Tracy

Traveled with family
Disliked: Property conditions & facilities
The air conditioning was not working for a full day and night. I asked the front desk to send someone to fix it three times. Finally someone came and did a quick fix it worked for 15 mins and stopped. No one ever came back to fix it after that!
Stayed 2 nights in May 2024
Response from General Manager on May 22, 2024
Dear Tracy,We'd like to apologize for any inconvenience during your stay. We strive to ensure that all of our air conditioners are functioning as they should, and we will be sure to share your comments with our maintenance team to ensure that we are meeting our high standards going forward. It was a pleasure having you here, and we hope you will consider giving us another chance to impress you in the future.

8/10 Good

Melissa, Pfafftown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shampoo and body wash bottles in the shower were completely empty. Considering these are mounted bottles that are full size, it is obvious that staff was not checking these bottles or refilling them regularly. Called down to the front desk and asked for someone to bring some. Almost 30 minutes later we received multiple travel size bottles of shampoo, conditioner and body wash - all different brands, none the same brand as what was in the shower. Seemed very strange alternative to just refilling the bottles. Also the fact that all three products were different brands almost seemed like they sent someone to the local store and just purchased whatever they found on the shelf. In the overall issue, the problem was solved, however in a very absurd way.
Stayed 1 night in May 2024
Response from General Manager on May 22, 2024
Dear Melissa,We appreciate you taking a moment to let us know about your experience. Although we are pleased your concerns were resolved, we apologize for this being an issue to begin with. Our team will share your comments, and we will ensure this will not happen again. Thank you for your review. We hope you will consider staying with us the next time you visit Fort Lauderdale so we can have the opportunity to deliver an experience more closely aligned with our high standards.

10/10 Excellent

Paola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed for one night however we definitely wished we would’ve extended our stay. The staff is absolutely incredible, especially milen? At the front desk! The property is absolutely beautiful, with a stunning pool as well
Stayed 1 night in May 2024
Response from General Manager on May 20, 2024
Dear Paola,Thank you for your great review! There's no greater compliment than knowing a guest wishes that they could stay with us longer. Your kind words about our beautiful property and Milen's kind service are truly appreciated and will be shared with the team. We look forward to welcoming you back for an extended visit so you can truly enjoy all we have to offer.

4/10 Poor

Rachel

Business traveler
Requesting refund Hotel dirty / hotel apologized but said they cannot help refund my money as it was through a third-party… I have photos, etc., and text approve. They apologized.
Stayed 1 night in May 2024
Response from General Manager on May 17, 2024
Dear Rachel,We're sorry to hear about any cleanliness or upkeep concerns during your visit. These matters are incredibly important to us, and we'll be sure to have our team look into all of your comments further. For all billing inquiries, please reach out to the third-party site you booked with, as they will be the best ones to assist you. Thank you, and we hope you will give us another chance soon.

10/10 Excellent

JEANETTE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Tamar

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed watching the boats come and go. I found peace in it. The dining experiences was amazing from breakfast, brunch, happy hour and the dinner! I also enjoyed the pool. I’ll definitely stay at this property again!
Stayed 3 nights in May 2024
Response from General Manager on May 16, 2024
Dear Tamar,It was a pleasure to host you at Hilton Fort Lauderdale Marina. It's wonderful that you loved our scenic location and inviting pool! Thank you for your kind words, and please come back soon!

2/10 Terrible

Elizabeth

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was absolutely delightful. Loved the lady who totally took care of me!
Stayed 1 night in May 2024
Response from General Manager on May 15, 2024
Dear Shaun,Our friendly team is delighted to hear that we could deliver service reflective of our high standards in hospitality. We'll be sure to pass your compliments along to our team, and we look forward to welcoming you back in the future for another fantastic visit; until next time!

6/10 Okay

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a prom and wedding of Mother's Day weekend was a big inconvenience.
Stayed 1 night in May 2024
Response from General Manager on May 15, 2024
Dear Kevin,We appreciate your feedback, and we apologize for any inconvenience with your event. If there are any specific areas we can address to ensure a more successful experience in the future, please let us know. We hope to see you again soon.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Luis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is perfect. The pool with drink service, warm water as well. Very family friendly. The rooms were clean with great views all the way up to the floor. I’ll say parking is a little confusing with the QR code but it’s okay once you get it. The onsite restaurant is a little vegan in the side so if you’re not into that it’s okay. Awesome stay, will be coming back.
Stayed 1 night in May 2024
Response from General Manager on May 13, 2024
Thank you so much for choosing to stay with us at Hilton Fort Lauderdale Marina. We hold ourselves to a high standard of quality to ensure all guests enjoy their stay and leave wanting to come back. Your feedback leaves us thrilled knowing that you enjoyed your stay along with the views our property has to offer. We hope the rest of your vacation was a success, and we hope to see you again soon.

8/10 Good

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, clean and great atmosphere and staff. Only negative experience was that someone was smoking pot at 5am and the smell was nauseatingly strong in our room.
Stayed 1 night in May 2024
Response from General Manager on May 13, 2024
Dear Shannon,Thank you for your review! We are delighted you enjoyed your recent experience. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and impeccable facilities hit the mark for you. That said, your feedback will be shared with our team to ensure any odor issues are dealt with swiftly. It was a pleasure having you here, and we hope you enjoyed your time in Fort Lauderdale.

10/10 Excellent

Hector, Miami

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 2 nights in May 2024
Response from General Manager on May 10, 2024
Dear Hector,Thank you for being our guest at Hilton Fort Lauderdale Marina. It's wonderful that you noticed our focus on friendly hospitality! Safe travels, and come back soon.

10/10 Excellent

Thiago, Hollywood

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and professional staff.
Stayed 1 night in May 2024
Response from General Manager on May 10, 2024
Dear Thiago,Thank you so much for your five-star review. We are so pleased you enjoyed your stay with us. It's great that our hospitable team and clean accommodations made your stay one to remember. We hope to welcome you back soon to Hilton Fort Lauderdale Marina.

4/10 Poor

Kayla

Traveled with group, Business traveler
Liked: Amenities
The hotel was lovely and clean and we enjoyed our 1 night stay. The main reason for the poor review was that we were charged $90 on our credit card for no apparent reason. The hotel was unable to tell us the reason for the charge or reverse it. We had to try sorting it out through our credit card. Overall frustrating experience.
Stayed 1 night in Apr 2024
Response from General Manager on May 8, 2024
Dear Kayla,Thank you so much for your review. While it's so great to hear you enjoyed your clean, comfortable stay with us, we're very sorry to hear about this unexpected charge and would like to this opportunity to apologize. Please feel free to reach out to us so we may address this issue directly and make it right.

2/10 Terrible

Jason

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The posting for this property is grossly misstated. There is an additional hidden $30 charger per night that can’t be waived. Parking is an additional $50 per night. And there is a falsely advertised EV charging. Will never stay again.
Stayed 1 night in Apr 2024
Response from General Manager on May 8, 2024
Dear Jason,Thank you for taking a moment to leave a review. We regret to learn of your disappointment. Please know that when reservations are made through third-party sites, taxes, and fees are not typically included in the listed rate. Our fees are listed on the website under the Policies and Fees sections of the page, though we'll be sure to discuss your feedback internally to determine ways of making it more prominent moving forward. We hope you enjoyed your time in Fort Lauderdale and that you will give us another chance in the future to change your lasting impression.

6/10 Okay

Rosalie

Stayed 1 night in May 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Gaie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly. I would definitely come again!
Stayed 2 nights in Apr 2024
Response from General Manager on May 6, 2024
Dear Gaie,Thank you for your kind words! We're delighted to hear that our team's friendliness and helpfulness made a positive impact on your stay. We look forward to welcoming you back for another enjoyable visit to Hilton Fort Lauderdale Marina!

10/10 Excellent

Ronald

Stayed 1 night in Apr 2024

4/10 Poor

Sandy

Disliked: Cleanliness, staff & service, property conditions & facilities
Out of Conditioner for the 1st night. this hotel does not have wheel chairs for guests - all other hotels I have been at, offer wheel chairs for their guest. 2nd night - desk help didn't put us in a room that was less to walk to. I have a disability, and h ad a terrible time getting to our room. The desk attendant said she gave us a room close to the elevator - but we were on the first floor, far away from the front area. Very long walk. We asked for a view of the inner coastal area - our view was the side of a big boat. where people were walking side to side, seeing right into our room. This was not a view at all! It remained there the next morning as well. Very disapointed!
Stayed 1 night in Apr 2024
Response from General Manager on May 6, 2024
Dear Sandy,Thank you for sharing your feedback with us. We are sorry to hear about the issues you encountered during your stay. Please be assured we are addressing your concerns to ensure a more pleasant experience in the future. We hope to welcome you back and demonstrate our dedication to guest comfort and satisfaction.

10/10 Excellent

michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent staff very nice people beautiful Property had a great time
Stayed 1 night in Apr 2024
Response from General Manager on May 3, 2024
Dear Michael,It was such a pleasure to welcome you to Hilton Fort Lauderdale Marina! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your kind review and perfect rating, and we hope to welcome you back for another wonderful stay soon!

10/10 Excellent

Yolanda, Deerfield Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Steven

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very convenient to cruise port. Beautiful view from our balcony. Great ambience.
Stayed 1 night in Apr 2024
Response from General Manager on May 3, 2024
Dear Steven,Thank you for staying with us and for sharing your five-star experience! We are pleased to hear that our beautiful atmosphere and location near the port met the mark for you on your recent visit. It was a pleasure to host you, and we look forward to welcoming you back to Hilton Fort Lauderdale Marina for another memorable stay!

10/10 Excellent

Anne

Was a great place to stay before our cruise. They had a shuttle to the Disney terminal.
Stayed 2 nights in Apr 2024
Response from General Manager on May 3, 2024
Dear Anne,Thank you for your glowing review of Hilton Fort Lauderdale Marina. We're delighted you enjoyed your stay with us, and we hope you have a wonderful time on your cruise!

10/10 Excellent

Lacie

Stayed 2 nights in Apr 2024

2/10 Terrible

Michelle

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Our stay was awful! We did not get the room we originally booked with a king size bed. They gave us a double bed room with two small beds. My husband and I couldn’t eve sleep together in the same bed. Everything was falling apart in the room. The room was horrible especially for the price we paid. The lock on the door was starting to fall off. We would not consider staying there again.
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear Michelle,We're saddened to hear about your experience. Please accept our apologies for any concerns about the condition of the room and for any confusion with your reservation. This does not represent our standards, and we'll look into your comments further. Should you be in the area again, please consider coming back to see us.

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was out second night here. Our first night was a mess, and I wrote a review reflecting that. Things began to get better last night with the service received after our calls and visit to the front desk concerning our overflowing toilet issue we had a chat with kevin at the front desk this morning. Kevin cared. He took time to listen, take notes, most of all offer a sincere apology. He wiped out our extra fees, gave us honors credits, and moved us to a much more appropriate room. This night was night and day different from yesterday, and we are grateful
Stayed 1 night in Apr 2024
Response from General Manager on Apr 30, 2024
Dear Michael,Thank you for your updated review. We regret to hear about your experience on your first day but are delighted to hear that your subsequent time was to our usual standards. It is wonderful to know you experienced our excellent service, especially from Kevin, and we will pass your comments on to him. Should your travels bring you back to the area, we hope you will choose Hilton Fort Lauderdale Marina for your stay.

8/10 Good

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for family
Stayed 1 night in Apr 2024
Response from General Manager on Apr 30, 2024
Dear Maria,We at Hilton Fort Lauderdale Marina appreciate your review and are delighted to know you enjoyed your stay at our family-friendly resort. We would love to see you again on your next trip.