Reviews of Solo Experience Hotel

4 out of 5
Solo Experience Hotel
Via Del Canto Dei Nelli 2, Florence, FI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 336 out of 429 reviews" "
Rating 8 - Good. 69 out of 429 reviews" "
Rating 6 - Okay. 12 out of 429 reviews" "
Rating 4 - Poor. 7 out of 429 reviews" "
Rating 2 - Terrible. 5 out of 429 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

angela

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms here are very spacious..especially for Europe. Staff was very friendly and made us feel welcome. The area can be noisy at times, but otherwise its a great spot.
Stayed 1 night in May 2024

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Contemporary hotel with all the comforts. Close to Dome and within walking distance to museums. Staff is friendly. Excellent breakfast, highly recommend.
Stayed 1 night in May 2024

10/10 Excellent

CHRISTY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Yasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Julio

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food and staff
Stayed 3 nights in Apr 2024

10/10 Excellent

Chadi

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 1 night in Apr 2024

10/10 Excellent

Evelyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff and the boutique hotel. Everyone is friendly and so helpful. Definitely going back!
Stayed 1 night in Mar 2024

10/10 Excellent

Francisca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Haralambos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! This is the cutest boutique hotel in the perfect location to coffee shops, shopping, train station, and sites. The staff is friendly and made our stay extra pleasant. Definitely coming back.
Stayed 1 night in Mar 2024

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Very clean and friendly staff! Highly recommend
Stayed 2 nights in Mar 2024

10/10 Excellent

Bin

Stayed 1 night in Feb 2024

10/10 Excellent

Blair

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Helpful and friendly staff. Walkable to many sights/museums etc. Comfortable bedding and restaurants very close.
Stayed 3 nights in Jan 2024

8/10 Good

Marcus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location. The room were well-furnished and clean. The bathroom was well appointed and the steam room an excellent addition. Only downside for the room was it would have been good to be able to close off the bedroom from the study area (if only with a heavy curtain). Breakfast was good with plenty of options and friendly waiting staff.
Stayed 3 nights in Feb 2024

10/10 Excellent

Edmon

Friendly staff and great service… a home away from home… also the the the Junior suites with Turkish bath is incredible after hours of walking. It’s a few stets to the Medici
Stayed 8 nights in Feb 2024

10/10 Excellent

Soah, Oakville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is close to the SMN station and at the same time walkable distance from most of the landmarks and has tons of dining options nearby. All staffs were nice and friendly and the hotel breakfast was exceptional. It was also being maintained very clean. Highly recommend.
Stayed 2 nights in Jan 2024
Response from Solo Experience Hotel on Mar 22, 2024
Dear client,We thank you for the kind words ! We pride our hotel with our position and the breakfast that we provide ! Kind regards,

8/10 Good

Janelle

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The hotel appears nice from the inside, however areas around the hotel and outside were not as nice. The staff was friendly, however we found hairs in our sheets the first night and were told to change our bedsheets on our own by the night staff.

10/10 Excellent

YIWEN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have our wonderful stay! Clean room, great location! Friendly staff! We will come back again!
Stayed 4 nights in Dec 2023

10/10 Excellent

Kelly

Stayed 2 nights in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location. Friendly helpful people. Excellent breakfast
Stayed 4 nights in Nov 2023
Response from Chiara on Dec 8, 2023
Dear Robert,I am so happy you liked the location of the hotel, close to everything.The staff is always willing to help and the breakfast is almost totally home made.Wishing to welcome you again.ChiaraFront office manager

10/10 Excellent

Flavia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fantastic. Location is great, walking distance to every place we wanted to go. Our room was clean and super comfortable. We would def stay there again in the future.
Stayed 3 nights in Nov 2023
Response from Chiara on Dec 8, 2023
Dear Flavia,thank you so much for your appreciation, from all the staff.We all are happy that you enjoyed the stay with us and we are looking forward your next stay.ChiaraFront office manager

10/10 Excellent

Georgina Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Chiara on Dec 8, 2023
Thank you Georgina.ChiaraFront office manager

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific hotel in a great location within easy walk to the train and all the main sights. Very comfortable room with nice amenities and a terrific view of the Medici Chapel. The breakfast offered a large buffet with delicious hot and cold options. The staff were all very friendly and helpful as well. Great find!
Stayed 1 night in Nov 2023
Response from Chiara on Nov 30, 2023
Dear Amy,thank you very much for your review, we all are so glad for your words.We hope to welcome you again.ChiaraFront office manager

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, no complaints
Stayed 1 night in Nov 2023
Response from Solo Experience Hotel on Nov 13, 2023
Thank you very much for the kind words ! We shall keep on being ourselves and bettering the service that we provide !

10/10 Excellent

DEOKHO

Stayed 2 nights in Oct 2023
Response from Chiara on Nov 30, 2023
Thank you so much.

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
A great hotel with a great location and exceptional staff. I can’t say enough good things about this hotel.
Stayed 4 nights in Oct 2023
Response from Chiara on Nov 30, 2023
Dear Ralph,the staff is so happy for your appreciation, thank you so much.ChiaraFront office manager

10/10 Excellent

Silvia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff were very friendly. The room was spacious and very clean. Highly recommended!
Stayed 3 nights in Oct 2023
Response from Chiara on Nov 30, 2023
Dear Silvia, I am glad you liked the room and that you found the triple room large enough for you.The staff is grateful for you words.ChiaraFront office manager

10/10 Excellent

Manish

Liked: Cleanliness, staff & service, property conditions & facilities
Had a very nice stay . Staff was very helpful . Thank your .
Stayed 3 nights in Oct 2023
Response from Solo Experience Hotel on Dec 4, 2023
Thank you very much for the kind words and high mark! We hope to see you again soon ! Kind regards,

8/10 Good

Alexander

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and courteous, property was in good location, I would stay here again.
Stayed 5 nights in Oct 2023
Response from Chiara on Dec 8, 2023
Dear alexander, thank you very much from all the staff for your kindness.We will be glad to host you again.Chiara

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Chiara on Dec 8, 2023
Thank you

10/10 Excellent

Teresa

Stayed 4 nights in Oct 2023
Response from Chiara on Nov 30, 2023
Thank you Teresa for your opinionn.ChiaraFront office manager

10/10 Excellent

Vivien, Mission Viejo

Stayed 1 night in Oct 2023
Response from Chiara on Nov 30, 2023
Dear Vivien,thank you very much for your appreciation.ChiaraFront office manager

2/10 Terrible

Marc

Stayed 2 nights in Sep 2023
Response from Chiara on Sep 28, 2023
Dear Marc,I am sorry you have not satisfied of the stay. We have done our best to satisfy you, we have changed the mattress when you requested it, the on on the right side as you reported the first morning. On check out you told me nobody has changed it and that you talked to the housekeeping who did not know anything about the problem, but the housekeeper herself changed the matrres replacing it with a brand new one, you never talked to her.I also remind you that there are different ways of saying things, it is certainly not our intention to make customers have a bad stay, a little courtesy often helps.RegardsChiaraFront office manager

10/10 Excellent

Alisha

Stayed 1 night in Sep 2023
Response from Chiara on Nov 30, 2023
Dear Alisha,many thanks for your opinion.ChiaraFront office manager

10/10 Excellent

Xu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was spacious, quite a pleasant surprise. It looks like recently remodeled and very clean. And it was mostly quiet, except the church bell. The staff was friendly and very helpful.
Stayed 3 nights in Sep 2023
Response from Kind regards, Solo Experience Hotel on Oct 5, 2023
Dear client,We are glad that you enjoyed your stay with us ! our rooms are quite recently remodeled and we try our best to keep things as clean as they can be ! As for the church bells, there's nothing much we can do about that but nonetheless, your comfort is our number 1 priority !

10/10 Excellent

Thomas, Clifton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk from train. Friendly and accommodating staff. Great breakfast. Close to everything in Florence
Response from Sincerely, Solo Experience Hotel on Oct 5, 2023
Dear Thomas,Thank you for staying with us and we are elated that you enjoyed your stay ! We take pride in a lot of things in our hotel and our position is one of them as we are in the middle of the city.

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people who met us were very helpful and welcoming.
Stayed 1 night in Sep 2023
Response from Kind regards, Solo Experience Hotel on Oct 5, 2023
Dear Scott,Thank you so much for coming ! If you ever come back, rest assured that our welcome and hospitality will be as warm as ever!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from Chiara on Oct 6, 2023
Thank you for your opiniono.Kind regardsChiaraFront office manager

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo Experience Hotel
I booked this hotel based on others reviews and I was very pleased ! Great location, walking distance to everything. Felt very special at this hotel with the complimentary wine and treats. I would definitely recommend this hotel !
Stayed 2 nights in Aug 2023
Response from Truly yours, Solo Experience Hotel on Oct 5, 2023
Dear Brenda,Thank you for the kind words and we're happy that you enojyed your stay with us ! The wine and everything else was included in your room to make your stay more comfortable !

10/10 Excellent

Allan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff and customer service, could not have been more polite and helpful. A little awkward to get to rooms with large cases but the staff again helped with this.
Stayed 3 nights in Sep 2023
Response from Regards, Solo Experience Hotel on Oct 5, 2023
Dear Allan,Thank you for the kind words ! It is a bit of work to get from room to room but we are always happy to help !

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed this property very much! We did not eat breakfast here but loved having sparkling, still and fruit infused water available all day, the location was incredibly convenient to everything we visited, and the room was spacious.
Stayed 3 nights in Aug 2023
Response from KInd regards, Solo Experience Hotel on Oct 1, 2023
Dear Ashley,Thank you for your kind words ! We always try to make your stay the best it can be ! We are an eco-friendly hotel after all so the water helps us lessen our plastic use at the hotel and it also helps you, our guest to have its availability for convenience !

10/10 Excellent

Catherine, Rialto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and modern. This was my husband’s favorite hotel in Italy. I loved the view from the window. Easy to locate and in a convenient location. Less than a 5 minute walk to the Duomo. Many restaurants and shops nearby. Walking distance to everything. Easy check in and check out. Friendly staff, always greets you when you walk by.
Stayed 3 nights in Aug 2023
Response from Kind regards, Solo Experience Hotel on Oct 1, 2023
Dear Catherine,We are elated that we are the pick for the favorite hotel in the country ! We will be here if you decide to come back to our beautiful city.

10/10 Excellent

Javed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an awesome experience. This is a great hotel. All the stuffs are super helpful and friendly. The best hotel ever. They also allowed us to leave our luggage after checking out. Truly, our experience was just perfect. Loved this hotel.
Stayed 1 night in Aug 2023
Response from Kind regards, Solo Experience Hotel on Oct 1, 2023
Dear Javed,We always try our best to make your stay the best it can be and we're always looking to improve ! We are happy that you enjoyed your stay and look forward to the next time !

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
The room was perfect. 2 queen beds and small living room. It’s right at the San Lorenzo area and you can walk to everywhere.
Stayed 2 nights in Aug 2023
Response from Kind regards, Solo Experience Hotel on Oct 1, 2023
Dear client,Thank you for your kind words ! We are very much in the middle of everything so everything is convenient !

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Perfect location to walk to all the highlights of Florence. Staff very friendly.
Stayed 2 nights in Jul 2023

8/10 Good

Veronique

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Breakfast is amazing and the staff are simply delightful. Big spacious room. Would definitely recommend.
Stayed 6 nights in Jul 2023

10/10 Excellent

Julie, Kansas City

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
OMG! This was a fabulous experience. We dragged in after a long, hot day of travel and offered us a bottle of wine. Our room was lovely. The breakfast was amazing. It's quiet, safe, clean and the staff was KIND. Highly recommend.

10/10 Excellent

Jim

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Solo is a great hotel. It is well located. Staff are knowledgeable, caring and very helpful. We so enjoyed our stay. Wish this hotel could expand to other locations, both within Italy or abroad.
Stayed 4 nights in Jun 2023