The staff are not hospitable. My family of 5: 2 adults and 3 small children, stayed at their flagship Beatrice suit, for 3 nights in mid March 2024. There was no wash cloth/sponge provided. Bathroom plumbing was clogged & shower stall flooded on our first night; they came to fix it but left the soaked shower carpet there. They provided exactly 4 small bottles of water per day and made guests use their overpriced coin-op vending machine to get more water if needed. We were from the U.S. and didn’t have the local coins. We called reception desk for wash cloths & more water because we were extremely thirsty from our trip. The lady who picked up refused to give us either then hung up on me curtly. The next morning, I went to the front desk to speak with the manager about our experience. The manager did not come out to see us: the front desk staff instead said we could email the manager or let him relay our concerns to manager. We told the staff our issues but never heard back from the manager of Grand Hotel Cavour. The a/c didn’t work and were all sweating through the night. We mentioned this to the front desk and she said it’s “winter” so their a/c will only blow hot air and our only option was to switch the a/c off. Temperature was in the low 60s during our stay and so we stayed hot since they couldn’t even provide us a fan. No clothing iron provided either for “safety” reasons. Rooms were not sound proof. Extremely loud noise in our suit nightly till about 4am. Kept us awake.