Ratings based on 674 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 31, 2024 on Expedia
Great coffee shop and gelato shop close by. Nice to be close to the local bus. The hotel room itself was not that clean, no amenities (coffee, etc). Incredibly uncomfortable bed. Wouldn’t stay again.
Comment from Hotel Management
Jun 1, 2024 by B&B Hotel Firenze City Center, Hotel Management
Dear Shane,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
by A verified traveler
Posted May 30, 2024 on Expedia
The property was nice and good, plenty of restaurants near by. No fridge, but microwave downstairs in common area. Area is about 20-25 minutes from centrale location.
Comment from Hotel Management
Jun 1, 2024 by B&B Hotel Firenze City Center, Hotel Management
Dear Norvella,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
by A verified traveler
Posted May 26, 2024 on Expedia
Wonderful
Comment from Hotel Management
Jun 1, 2024 by B&B Hotel Firenze City Center, Hotel Management
Dear Susana,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler from Burlington
Posted May 19, 2024 on Expedia
Staff are congenial and helpful- so lovely!!
Easy to walk to everything and a spectacular view!!
Comment from Hotel Management
May 25, 2024 by B&B Hotel Firenze City Center, Hotel Management
Dear Carla,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler from FOLSOM
Posted May 8, 2024 on Expedia
Comment from Hotel Management
May 10, 2024 by B&B Hotel Firenze City Center, Hotel Management
Dear Anahita,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
by A verified traveler
Posted Apr 26, 2024 on Expedia
No iron, never refreshed the towels on a daily basis… as a matter of fact they took our towels and didnt replace them… phone didnt work…. Went to concierge with some questions and concerns and they mentioned that they were too busy to answer general questions. Hahaha we thought they were joking but were so serious. Bathroom has filthy. I really don't recommend this and i never write reviews ,so u know this is bad when i have to start!
Comment from Hotel Management
Apr 27, 2024 by B&B Hotel Firenze City Center, Hotel Management
Dear Kevin,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,B&B Hotel Firenze City Center
by A verified traveler
Posted Apr 21, 2024 on Expedia
Beautiful view of Florence from the balcony.
Comment from Hotel Management
Apr 27, 2024 by B&B Hotel Firenze City Center, Hotel Management
Dear Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,B&B Hotel Firenze City Center
by A verified traveler
Posted Apr 10, 2024 on Expedia
VERY noisy, photos do not like the real rooms, poor room facilities.
Comment from Hotel Management
May 10, 2024 by B&B Hotel Firenze City Center, Hotel Management
Dear Paola,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
by A verified traveler
Posted Apr 8, 2024 on Expedia
This was an amazing and easy place to stay at!
Comment from Hotel Management
May 10, 2024 by B&B Hotel Firenze City Center, Hotel Management
Dear Courtney,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted Mar 9, 2024 on Expedia
Wasn’t as close to all the walking areas. But it was less expensive so if you pay more you stay closer to the city center.
