10/10 Excellent
Lucy
Traveled with partner
May 31, 2024
Liked: Staff & service, amenities, property conditions & facilities
Absolutely incredible hotel, the staff were lovely and very helpful. Sandra in particular, was amazing when we checked in. Please give her a raise! The facilities, cleanliness and room size were above and beyond. We really appreciated having some kitchen facilities to mitigate costs by preparing some of our own meals at the hotel. The hotel were generous in providing tea/coffee facilities and shortbread with the facilities in the room, when they most certainly did not have to. This is not something you see in many places, We had some travel issues the day we checked out, so we were given an extended check out time to assist us, which we were most greatful for. We will be returning.
The only downside, is there being a lack of aircon/extractor fan in the bathroom. On the top floor, the windows only open an inch or two (for safety purposes I assume), but this does cause a lot of steam/heat to cause up in the room, even with the windows open which is not ideal. It was a struggle to cool the room. Conversely, the property was well heated, which, with the rainy weather, was a blessing!
Additionally, we were looking forward to enjoying the jacuzzi facilities of the jacuzzi bathtub, but after filling the bath, we realised it was not working, which was disappointing. We repotted this to the staff, who confirmed this was an ongoing issue with the bathtub. We were disappointed we were not advised of this upon check in.
Overall, an excellent hotel.
Lucy
Stayed 2 nights in May 2024
