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The Royal Hotel

3.0 star property
Comfortable spa hotel near uShaka Marine World

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for The Royal Hotel

Coffee shop
Terrace/patio
Front of property
Family Suite, 2 Bedrooms, Non Smoking, City View | In-room safe, individually decorated, individually furnished
Coffee shop
Reviews
7.2

Good

Popular amenities

  • Breakfast available
  • PoolPoolPool
  • Air conditioningAir conditioningAir conditioning
  • Free WiFiFree WiFiFree WiFi
  • SpaSpaSpa
  • RestaurantRestaurantRestaurant
The price is $31
$36 total
includes taxes & fees
Jun 16 - Jun 17

Explore the area

Map
267 Smith Street, Durban, KwaZulu-Natal, 4001
  • Popular LocationDurban International Convention Centre15 min walk
  • Popular LocationuShaka Marine World3 min drive
  • Popular LocationSuncoast Casino and Entertainment World4 min drive
  • AirportDurban (DUR-King Shaka Intl.)35 min drive
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Room options

View all photos for Deluxe Twin Room, 2 Twin Beds, Non Smoking, City View

In-room safe, individually decorated, individually furnished

Deluxe Twin Room, 2 Twin Beds, Non Smoking, City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Separate bathtub and shower
Hair dryer
Private bathroom
  • 323 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Suite, 2 Bedrooms, Non Smoking, City View

Family Suite, 2 Bedrooms, Non Smoking, City View | In-room safe, individually decorated, individually furnished

Family Suite, 2 Bedrooms, Non Smoking, City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
2 bedrooms
Hair dryer
Separate bathtub and shower
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Executive Suite, 1 Queen Bed, Non Smoking, Harbor View

Executive Suite, 1 Queen Bed, Non Smoking, Harbor View | In-room safe, individually decorated, individually furnished

Executive Suite, 1 Queen Bed, Non Smoking, Harbor View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Separate bedroom
Hair dryer
Separate bathtub and shower
  • 646 sq ft
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, Harbor View

Deluxe Room, 1 Queen Bed, Non Smoking, Harbor View | In-room safe, individually decorated, individually furnished

Deluxe Room, 1 Queen Bed, Non Smoking, Harbor View

10/10 Exceptional

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Separate bathtub and shower
Hair dryer
Private bathroom
  • 323 sq ft
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

In-room safe, desk, blackout drapes, rollaway beds
The Blue Waters Hotel
Pool
Free WiFi
Restaurant
Air conditioning
8.0 out of 10, Very Good, (907)
The price is $46
$53 total
includes taxes & fees
Jun 3 - Jun 4
The Blue Waters Hotel

About the neighborhood

Durban

The Royal Hotel is located in Durban Central Business District, a neighborhood in Durban, and is in a shopping district and near the beach. UShaka Marine World is a popular attraction and the area's natural beauty can be seen at Durban Beach and Umhlanga Rocks Beach. Durban Natural Science Museum and Durban City Hall are also worth visiting. Discover the area's water adventures with kayaking, snorkeling, and windsurfing nearby, or enjoy the great outdoors with hiking/biking trails.
Visit our Durban travel guideOpens in a new window

What's nearby

  • Durban International Convention Centre - 15 min walk
  • uShaka Marine World - 3 min drive
  • Durban Beach - 4 min drive
  • Suncoast Casino and Entertainment World - 4 min drive
  • Moses Mabhida Stadium - 5 min drive

Getting around

  • King Shaka Intl. Airport (DUR) - 35 min drive

Restaurants

  • KFC - 4 min walk
  • Lords & Legends Sports Cafe - 3 min walk
  • McDonald's - 4 min walk
  • Thunder Peak Spur - 2 min walk
  • McDonald's - 4 min walk

About this property

The Royal Hotel

Hotel located in Durban Central Business District
A terrace, a coffee shop/cafe, and dry cleaning/laundry services are just a few of the amenities provided at The Royal Hotel. Treat yourself to spa services, such as a body scrub, a body wrap, or a Swedish massage. The on-site restaurant offers breakfast and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a business center.
Other perks at this hotel include:
  • An outdoor pool
  • Limo/town car service, buffet breakfast (surcharge), and self parking (surcharge)
  • An elevator, a 24-hour front desk, and meeting rooms
  • Wedding services, massage treatment rooms, and concierge services
Room features
All 206 individually furnished rooms offer thoughtful touches such as laptop-compatible safes and air conditioning, as well as amenities like free WiFi and sound-insulated walls.
Extra amenities include:
  • Bathrooms with separate tubs/showers and free toiletries
  • 42-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, daily housekeeping, and phones

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Secured, covered self parking on site (ZAR 60 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: ZAR 185 for adults and ZAR 92.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool
  • Stereo

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 1 building
  • 18 floors
  • Banquet hall
  • Built in 1845
  • Colonial architecture
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • 42-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately ZAR 185 for adults and ZAR 92.50 for children
  • Airport shuttle fee: ZAR 450 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: ZAR 150.00 (one-way), (from 5 to 11 years old)
  • Covered self parking fee: ZAR 60 per day
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Royal Durban
Royal Hotel Durban
The Royal Hotel Hotel
The Royal Hotel Durban
The Royal Hotel Hotel Durban

Frequently asked questions

Does The Royal Hotel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Royal Hotel?

As of Jun 1, 2024, prices found for a 1-night stay for 2 adults at The Royal Hotel on Jun 16, 2024 start from $31.23, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Royal Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Royal Hotel?

Self parking is available for ZAR 60 per day. Limited spots are available.

What time is check-in at The Royal Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at The Royal Hotel?

Check-out is at 11 AM.

Does The Royal Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of ZAR 450 per vehicle applies.

Where is The Royal Hotel located?

Located in Durban Central Business District, this spa hotel is steps from Durban Art Gallery, Farewell Square, and Durban City Hall. Durban Natural Science Museum and Playhouse are also within 5 minutes.

Reviews

7.2

Good

Rating 10 - Excellent. 56 out of 228 reviews" "
Rating 8 - Good. 75 out of 228 reviews" "
Rating 6 - Okay. 54 out of 228 reviews" "
Rating 4 - Poor. 20 out of 228 reviews" "
Rating 2 - Terrible. 23 out of 228 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Gottfried, West Vancouver

Stayed 2 nights in Apr 2024

8/10 Good

James

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Maud

Liked: Staff & service, property conditions & facilities
Hood
Stayed 1 night in Jan 2024

8/10 Good

Russell

Stayed 1 night in Dec 2023

10/10 Excellent

Mildred Nomvana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Isaac

Stayed 2 nights in Oct 2023

2/10 Terrible

Ferdinand

Stayed 1 night in Aug 2023

8/10 Good

Pearl

Stayed 1 night in Aug 2023

10/10 Excellent

Maud

Stayed 1 night in Jul 2023

10/10 Excellent

Pedro Manuel Pereira, Concord

Traveled with family
Liked: Cleanliness, staff & service
Above and beyond great experience , staff is fantastic.
Stayed 8 nights in Jun 2023

2/10 Terrible

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Travelstart online

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2022

8/10 Good

Danai

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and wide selection for breakfast items
Stayed 1 night in May 2022

6/10 Okay

Mvuyiso

Stayed 1 night in Oct 2021

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel of F***** Horror.
Upon arriving at the hotel bookings were not correct but after some time it was resolved. We got to the rooms and their room appears clean but when looking at the curtains or even the carpets it was filthy. The lift buttons are dirty and do not appear to be polished. The service we got was shocking, reception staff does not give a toss about guests, and if things are asked they take their own time or do not get back to you about it. They have hot water issues and when asking about it we were told that they would get back to us, which they never did. When they heard that we knew media personnel they then only offered to find us a room with hot water. The reception staff is the worst I have ever seen or even had to deal with, for the place they are working at it is rather sad. There were even chicken bones laying on the stairways and cockroaches in front and in rooms.
Stayed 2 nights in Oct 2021

10/10 Excellent

Sandile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely coming back
I don't understand why it's a 3 star cause everything is 5star and the staff is amazing
Stayed 1 night in Nov 2019

10/10 Excellent

Nomonde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Vintage style
We had to pay R75 per day for parking and I was not told in advance. The carpet in my room(642) was dirty or stained. Otherwise I like the vintage and elegant decor. The porters were helpful. Great service at the restaurant.
Stayed 3 nights in Jan 2020

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family and I had a wonderful time at the Royal. Reception was great; capacious rooms; ample parking; nice breakfast. Overall stay was excellent.
Stayed 1 night in Dec 2019

8/10 Good

Alice

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The stay was fine but need to look at fixing their furniture in time before guests arrive.
Stayed 5 nights in Dec 2019

6/10 Okay

Irene

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Dissapointed
It was fair but most amazing was scarcity of drinking water just a mere tap water n i had to complain first before they can cnhange our bedding....they just made the bed without changing sheets ,pillow cases n towels let alone refilling tea/coffee stuff n toiletries in the bathrooms n end up buying toilet paper .... remember we stayed 5 nights there but at after a reguested to speak to the manager everything was taken care of.Remember i syeyed in this hotel in 2015 but this year i dnt know what happened. During breakfast they end up counting food .i wonder why they accomodaye so many guest they cannot afford to feed them breakfast .
Stayed 5 nights in Dec 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Pics online deceiving.Pool water was green & disgusting.Room wasn't set up as requested originally.Wifi in the room kept loosing signal.Tv in RM 643 wasn't clear but snowy.Breakfast at the cafe wasn't great.Hotel could do with an upgrade as it's definitely dated. Great location as it's close to transport an good surrounding shops/mall. Restoration definitely required in the city too.
Stayed 2 nights in Dec 2019

10/10 Excellent

bonisiwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service , most friendly staff,spotless cleaning Royal hotel is our second home We have great time with my partner Keep up on your super service
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Vinit Prakash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay was good for its price. Breakfast was very good. We are vegetarians, they accomodated vegetarian food also.
Stayed 3 nights in Oct 2019