2/10 Terrible
Karina
Traveled with family
May 14, 2024
Disliked: Cleanliness, staff & service
The hotel lobby and halls are clean and the room appeared clean but the bedding was dirty. The sheets had stains all over them and there was hair under the douvet and pillows. The room was also so tiny you could barely walk around the beds and the beds were pushed together such that you were basically sleeping in the same bed.
We went for dinner in their restaurant Mossco. The waitress seated us, took a drink order and then never came back. We had to flag down another staff (who ended up being a supervisor) to get menus and again to order food. The drinks took 30 minutes to come. Almost an hour in we had no food. The original waitress came by to say your food is on your way. We waited another 20 minutes and never saw her again. The food finally came and it was fine. We had to flag down the supervisor to order another drink and again to get our bill. He said the waitress was new but that doesn’t seem like a good excuse for ignoring your tables entirely.
Karina
Stayed 1 night in May 2024