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Kempinski Mall Of The Emirates

5.0 star property
Luxurious slopeside hotel with an outdoor pool

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Kempinski Mall Of The Emirates

View from property
Property grounds
Exterior
Miscellaneous
4 restaurants, breakfast, lunch, dinner served; international cuisine
Reviews
9.0

Wonderful

Popular amenities

  • PoolPoolPool
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • Breakfast available
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
Sheikh Zayed Road, Al Barsha, Dubai
  • Popular LocationSki Dubai1 min walk
  • Popular LocationMall of the Emirates2 min walk
  • Popular LocationSouk Madinat Jumeirah6 min drive
  • AirportDubai (DXB-Dubai Intl.)28 min drive

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

Asseel
Apr 15, 2024
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Room options

View all photos for Superior Room

Superior Room | Premium bedding, minibar, in-room safe, desk

Superior Room

10/10 Exceptional

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 377 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed OR 1 Twin Bed

View all photos for Corner Suite

Lobby

Corner Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 961 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, minibar, in-room safe, desk

Deluxe Room

10/10 Exceptional

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Sofa bed
  • 495 sq ft
  • Sleeps 3
  • 1 King Bed OR 1 Twin Bed

View all photos for Duplex (Duplex Aspen Ski)

Lobby

Duplex (Duplex Aspen Ski)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 818 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed OR 1 Twin Bed

View all photos for Chalet, 3 Bedrooms (Aspen Ski)

Lobby

Chalet, 3 Bedrooms (Aspen Ski)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
  • 2454 sq ft
  • Mountain view
  • Sleeps 7
  • 2 King Beds and 2 Twin Beds

View all photos for Chalet, 2 Bedrooms (Aspen Ski)

Lobby

Chalet, 2 Bedrooms (Aspen Ski)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 1601 sq ft
  • Mountain view
  • Sleeps 5
  • 1 King Bed

View all photos for Executive Room (Grand Deluxe)

Lobby

Executive Room (Grand Deluxe)

10/10 Exceptional

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 640 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite

Lobby

Presidential Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free rollaway/extra beds
  • 3238 sq ft
  • City view
  • Sleeps 5
  • 1 Twin Bed

View all photos for Grand Deluxe

Premium bedding, minibar, in-room safe, desk

Grand Deluxe

10/10 Exceptional

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 656 sq ft
  • Sleeps 4
  • 1 King Bed OR 1 Twin Bed

View all photos for Chalet (Aspen Pool)

Lobby

Chalet (Aspen Pool)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 640 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Chalet (Aspen Ski)

Lobby

Chalet (Aspen Ski)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 484 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, Tower

Lobby

Executive Suite, Tower

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Sofa bed
  • 1708 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite

Lobby

Executive Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Sofa bed
  • 753 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room (FIT)

Premium bedding, minibar, in-room safe, desk

Room (FIT)

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 961 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Family Suite, 3 Bedrooms

Premium bedding, minibar, in-room safe, desk

Family Suite, 3 Bedrooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • City view
  • Sleeps 8
  • 1 King Bed and 4 Twin Beds

View all photos for Suite, Multiple Beds, City View

Lobby

Suite, Multiple Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Premium bedding
2 bedrooms
Blackout drapes/curtains
  • 1625 sq ft
  • City view
  • Sleeps 6
  • 2 King Beds and 2 Double Sofa Beds

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About the neighborhood

Dubai

Located in Al Barsha neighborhood, Kempinski Mall Of The Emirates is connected to a shopping center. Travelers who have shopping on the agenda can visit Mall of the Emirates and Souk Madinat Jumeirah, while those looking for another kind of activity may want to check out Ski Dubai. Traveling with kids? Don't miss IMG Worlds of Adventure. Snorkeling and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving and ziplining nearby.
Visit our Dubai travel guideOpens in a new window

What's nearby

  • Ski Dubai - 1 min walk
  • Mall of the Emirates - 2 min walk
  • Souk Madinat Jumeirah - 6 min drive
  • Wild Wadi Water Park - 7 min drive
  • Burj Al Arab - 8 min drive

Getting around

  • Mall of the Emirates Station - 9 min walk
  • Dubai Intl. Airport (DXB) - 28 min drive

Restaurants

  • مطعم و حلويات الحلاب - 4 min walk
  • Noir - 2 min walk
  • The Cheesecake Factory - 2 min walk
  • Aspen by Kempinski - 2 min walk
  • Ezaz Lounge Bar at Ibis Mall of the Emirates - 5 min walk

About this property

Kempinski Mall Of The Emirates

Luxury eco-certified hotel near Ski Dubai
Located close to Mall of the Emirates and Souk Madinat Jumeirah, Kempinski Mall Of The Emirates provides a poolside bar, a terrace, and a shopping mall on site. Skiers and snowboarders can spend time on the slopes at this hotel offering ski-in/ski-out access, ski passes, and ski storage. For some rest and relaxation, visit the steam room. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. Enjoy the health club, as well as activities like snowboarding, snow tubing, and sledding. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and dry cleaning/laundry services.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with sun loungers, pool umbrellas, and a lifeguard on site
  • Free self parking and valet parking
  • Limo/town car service, buffet breakfast (surcharge), and an electric car charging station
  • Express check-out, babysitting (surcharge), and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff and location
Room features
All 388 rooms include comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Reusable coffee/tea filters, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and bidets
  • LED TVs with premium channels
  • Wardrobes/closets, childcare services, and electric kettles

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Chinese (Mandarin), Dutch, English, Filipino, French, German, Hindi, Indonesian, Italian, Norwegian, Portuguese, Russian, Spanish, Turkish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: AED 150 for adults and AED 75 for children
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aspen
  • Eugène Eugène
  • Mosaic Chill
  • Olea
  • Salero Tapas & Bodega

Things to do

  • 24-hour gym
  • Children's pool
  • Designer stores
  • Outdoor pool
  • Piano
  • Shopping mall
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Sledding
  • Snow sports gear
  • Snow tubing
  • Snowboarding
  • Steam room

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 10 meeting rooms
  • Conference center

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 7 treatment rooms
  • Couples treatment rooms
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • No elevator
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 17 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable drinking straws available
  • Built in 2006
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • LED TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 240

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 150 for adults and AED 75 for children
  • Airport shuttle fee: AED 263 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Emirates Mall Kempinski
Kempinski
Kempinski Emirates Mall
Kempinski Hotel Emirates Mall
Kempinski Mall Emirates
Emirates Mall Hotel
Kempinski Dubai
Kempinski Hotel Dubai
Kempinski Mall Emirates Hotel Dubai
Kempinski Mall Emirates Hotel
Kempinski Mall Emirates Dubai
Kempinski Mall Of The Emirates Hotel
Kempinski Mall Of The Emirates Dubai
Kempinski Mall Of The Emirates Hotel Dubai

Frequently asked questions

Does Kempinski Mall Of The Emirates have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Kempinski Mall Of The Emirates?

As of Jun 1, 2024, prices found for a 1-night stay for 2 adults at Kempinski Mall Of The Emirates on Jun 24, 2024 start from $233.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kempinski Mall Of The Emirates pet-friendly?

No, pets are not allowed at this property.

How much is parking at Kempinski Mall Of The Emirates?

Self parking and valet parking are free at this property.

What time is check-in at Kempinski Mall Of The Emirates?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Kempinski Mall Of The Emirates?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Kempinski Mall Of The Emirates provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AED 263 per vehicle applies.

Where is Kempinski Mall Of The Emirates located?

Offering ski-in/ski-out access, this hotel in Al Barsha is in a shopping district, within a 5-minute walk of Ski Dubai and Mall of the Emirates, and close to winter activities such as skiing lessons. Souk Madinat Jumeirah and Kite Beach are also within 6 mi (10 km). Mall of the Emirates Station is 9 minutes by foot and Mashreq Metro Station is 11 minutes.

Reviews

9.0

Wonderful

Rating 10 - Excellent. 640 out of 956 reviews" "
Rating 8 - Good. 220 out of 956 reviews" "
Rating 6 - Okay. 52 out of 956 reviews" "
Rating 4 - Poor. 20 out of 956 reviews" "
Rating 2 - Terrible. 24 out of 956 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Haisam

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel
Stayed 5 nights in May 2024

10/10 Excellent

Asseel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

2/10 Terrible

Sabahat

Stayed 4 nights in Mar 2024

6/10 Okay

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities
Lobby lacks bar, coffee shop is in the lobby with people checking in….not a good look for a coffee. All a bit clinical.
Stayed 3 nights in Mar 2024

10/10 Excellent

Christiane

Stayed 6 nights in Feb 2024

10/10 Excellent

Hussam, Beirut

Stayed 1 night in Dec 2023

10/10 Excellent

Murtadha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Jan 2024

10/10 Excellent

Walid K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

MOHAMMAD TASLEEM

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Shower was terrible did not work properly
Stayed 2 nights in Jan 2024

10/10 Excellent

Murtadha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

Muhammad

Traveled with family
Liked: Cleanliness
It was amazing, cleaning was very good specially praveen cleaner did very good job, Toilet, room design and furniture provided is marvellous, some issues also found like mattress is not so good cattle not provided in the room swimming pool is very small and no kids playarea and kids activities.
Stayed 1 night in Dec 2023

6/10 Okay

Ashok

Traveled with family
Liked: Cleanliness, room comfort
Need service with a smile.
It was a long awaited trip and considering the proximity to the shopping centre and my past experience ( 18 years back) chosen this property to surprise my family. Paid a premium for a three night stay wherein I had the opportunity to have stayed at Armani hotel for the price. The shuttle service driver at airport was very professional , pleasing and prompt. Despite giving all details and opted for upgrade , was asked to pay about 2000 dollars per night for a chalet upgrade (per night) and have made all the payments upfront and it took almost 30 minutes for a checkin after a 22 hr long flight. Could have been better if opted some water or some refreshments. Had given requests and opted to pay for to keep some local dates, chocolates, for my wife and son as a surprise and found none of them being there. Called the coincerige almost 3 times to remind them and waited till 11pm . The corner suite lot of space was wasted , could have used it better. No cutleries in the room, there was a drip leakage in the toilet from the bulb on top. couple of time the room was not even cleaned and bed not folded. the perfume in the entire floor was so so overpowering that we had to close the nostrils to avoid getting a head ache. Raised the issue the day before departure, and the service was much better after that and they tried to offer a complimentary ride to airport. I am from the service industry too, there was hardly any who was smiling and greeting u throughout.. Little disappointed
Stayed 3 nights in Dec 2023

10/10 Excellent

Irman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mohammed the manager at Olea restaurant was very friendly and helpful!
Stayed 13 nights in Dec 2023

10/10 Excellent

Grant

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still Great
Room is amazing as always but service not as great as previous trips. Room was missing kettle and wine opener and just wasn’t as attentive in butler service as previous trips.
Stayed 3 nights in Dec 2023

10/10 Excellent

helena

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always effective hotel and top personal at the front desk. Excellent housekeeping and pool personal. If you want a hotel that has a a working fast front dest stuff then this is the hotel in dubai.
Stayed 5 nights in Dec 2023

10/10 Excellent

Ali, SANAD

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean. Staff were friendly and helpful. The only negative would be that the technology in the room is old and you need to go switch off each light individually.
Stayed 3 nights in Dec 2023

10/10 Excellent

Muhammad Faisal

Stayed 3 nights in Nov 2023

10/10 Excellent

Nasser

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

6/10 Okay

Ayesha

Liked: Cleanliness, amenities
The hotel was only good to come back and sleep in. I chose it for the location due to work commitments (opens into the Mall). View from room was awful - pipes etc. No iron provided with the room, safe vault did not work (lock not working), power socket next to bed did not work, extra towels did not smell good. Concierge welcome service not great. As good as a basic hotel on this occasion.
Stayed 1 night in Nov 2023

10/10 Excellent

Peter, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff were great but the room location was very disappointing as all we saw was big air conditioning pipes.
Stayed 4 nights in Nov 2023

10/10 Excellent

Shaheen

Stayed 4 nights in Nov 2023

10/10 Excellent

Wilmar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent place
Stayed 3 nights in Oct 2023

2/10 Terrible

Verified traveler

Disliked: Staff & service
Disappointed traveler
Cash went missing after housekeepers made my room the first morning during my stay. The loss was reported to the executive housekeeper, the security manager and two other Kempinski team members once I noticed the loss after breakfast on the same day. I was told not to report to the police and let the Kempinski team to investigate. Investigation by the Kempinski team was done after one day, and nothing was found. I then decided to report to the police. The Kempinski team offered no assistance, tried to brush me off and rejected my request to cancel the rest of the booking (7 nights booking). I had serious concern about my personal safety and the safety of my belongings during the stay at Kempinski. The loss and the response of the Kempinski team caused not only monetary loss but also emotional stress. Terrible disappointment.
Stayed 8 nights in Oct 2023

10/10 Excellent

neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

General hotel information

Reasons to Book
Property Cleanliness & Room Cleanliness
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Nearest Airport
Dubai (DXB-Dubai Intl.)